# Instil Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Instil the right Nonprofit CRM solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/254865/Instil/reviews --- Instil 4.8 (13) [View alternatives](https://www.capterra.com/p/254865/Instil/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Instil Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dara W. DeVelopment Director Non-Profit Organization Management Used the software for: 1-2 years ### "Makes Cultivation And Stewardship Much Easier" April 30, 2024 5.0 Instil helps us work smarter, not harder through easy access to the information that we need. Pros Instil makes it easy to manage data, including segmentation and reporting. I love the relational aspect. Also their customer service is the best and the responsiveness with adding features or if there are issues within the software. Cons Instil is a relatively new platform, so they are still building out more features and functionality. But we love that we have the opportunity to provide feedback and ideas. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was not really built for Non-profits and Instil provides that relational aspect that is very important in nonprofit fundraising. Review Source RV Renee V. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love using Instil " August 16, 2024 5.0 Wonderful customer service, great team, and love the product. Pros The interface is very user friendly, I am able to navigate and track my constituents easily and efficiently. Cons I would like to be able to upload my database with tags a little easier. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Instil was much easier to accomplish my goals and I liked the interface much better. Review Source KS Kate S. Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Intuitive Database Option for Nonprofits" April 30, 2024 4.0 Pros Very easy to navigate and find information. It’s easy for our team to stay on the same page and work collaboratively with all of our relationship data stored in a central location. Cons Instil is a relatively new platform, so they are still building out more features and functionality. But we love that we have the opportunity to provide feedback and ideas. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Opportunity to simplify and consolidate our data Review Source MB Madalyn B. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love the team at Instil " April 11, 2024 5.0 Pros From the outset, it was evident that Instil is not just another tech company; they are pioneers in creating a solution that genuinely understands and addresses the unique challenges and needs faced by nonprofit organizations like ours. Their CRM tool is reinventing the way we approach fundraising, making it more accessible, inclusive, and equitable. It is designed to foster meaningful connections with our supporters, which is invaluable in our mission-driven work. What truly sets Instil apart is their incredible team. Their dedication to making a positive impact is palpable in every interaction. They have taken the time to deeply understand our needs, aspirations, and the nuances of our work. This empathetic approach has allowed them to translate our feedback into actionable improvements, demonstrating a remarkable commitment to client satisfaction and success. The collaboration with Instil has empowered us to lead the way in our sector, thanks to their unique tool that not only enhances our fundraising efforts but also strengthens our community ties. I am overcome with gratitude for the Instil team, whose exceptional service and innovative solutions have made a lasting impression on us. I wholeheartedly recommend Instil to any nonprofit organization looking to elevate their fundraising and supporter engagement strategies. Their unique approach and unwavering support have been instrumental in our achievements, and I am confident that they will continue to inspire and facilitate positive change in the nonprofit sector. Cons My overall experience has been exceptionally positive. It's true that Instil, being a newer entry into the market, does not yet have the full range of features that some of the more established tools offer. However, this aspect is far from a drawback. Working with Instil means engaging with a team that is at the forefront of innovation, dedicated to creating solutions that genuinely meet the evolving needs of nonprofits, regardless of their size. This commitment to innovation is paired with an openness to client feedback that is truly refreshing. Every suggestion and piece of feedback is welcomed, valued, and, more importantly, often swiftly acted upon. Being part of the Instil community means more than just using a tool; it means contributing to the development of a platform that is poised to make a significant, positive impact in the world of fundraising. This collaborative approach not only ensures that the tool continually evolves to meet our needs but also fosters a sense of partnership and shared purpose that is rare in client-supporter relationships. This partnership is about more than just a tool; it's about actively contributing to the creation of a solution that is shaping the future of nonprofit fundraising for the better. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/)[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Switched from [NGP VAN](https://www.capterra.com/p/148396/NGP-VAN/) EveryAction, though robust, has a very high learning curve, onboarding a someone new is a time investment most small/mid size nonprofits do not have. The buildout and up keep of this database is also a considerable time commitment and requires a dedicated staff member. Review Source OJ Olivia J. Programs Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Great Nonprofit Tool" April 30, 2024 5.0 Great customer service and incredible attention to detail within the program makes a easy to use service! Pros Has a great and simple user interface with a super dedicated team to help with questions or any issues that might arise! Cons Since Instil is new, they do not have a batch uploading process for users, but they are working on this I believe! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was clunky and had way more in it than we actually needed. Review Source Damaris P. Programs Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great for relationship management " April 30, 2024 5.0 Our database seems cleaner and much more organized that it has been, and the platform is more easy to use than other more complicated softwares. Excited for the possibilites and how using Instil at our organization has already strengthened our relationships and communications! Pros Instil helps us track interactions and cultivate strong relationships with our program participants. The lifecycle boards is something we haven't had before, and is helping us identify and progress participants through ur programs It’s easy for our team to stay on the same page and work collaboratively with all of our relationship data stored in a central location. Cons It is still a new platform, so there are a few reports they are still working to develop that we need. But the customer service has been exceptional in trying to find solutions to what we need, to help our organization function and flow. Review Source SH Stacey H. Vice President of Development and Administration Non-Profit Organization Management Used the software for: 6-12 months ### "A New Tool For Managing Contacts, Interactions and Donations" February 27, 2023 5.0 Instil helps us work smarter, not harder though easy access to the information that we need.Instil provides a holistic look at our supporters, showing donations, interactions, volunteer history, and more. Instil saves us time by making all of our data easy to find and useWe were able to use Instil without needing any special training, and we love having a tool we can trust. Pros Pros:Instil helps us track interactions and cultivate relationships with everyone from our donors to the elected officials that we are working with.We love how easy it is to use Instil to segment specific constituent lists for outreach and marketing.It’s easy for us to stay on the same page and work collaboratively with all of our relationship data stored in a central location.Built-in reporting makes it easy to track our progress and make strategic decisions. Cons Cons:Instil is a relatively new platform, so they are still building out more features and functionality. But we love that we have the opportunity to provide feedback and ideas. Review Source JK Juliette K. Development Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Great new CRM for Non-profits!" August 1, 2022 5.0 Really great overall experience. Pros Amazing customer service; cuts out many of Salesforce's superfluous features that don't work for non-profits. Cons As they're still in the beginning stages of the platform, there are a few kinks, but as stated above the customer service is incredible and they really will listen to whatever issues you are having and solve them ASAP. They also always consider suggestions for new functionalities/how the CRM could better serve you. Review Source BK Bora K. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "An up-and-coming CRM for nonprofit organizations" September 26, 2022 4.0 Pros As one of the member organizations among the pilot group that Instil worked with, I can say that they are aspiring to become a much more intuitive and accessible CRM software and are working hard to improve and implement new features and be a responsive company. The Instil team that we have worked with are always courteous, cordial, and quick to respond. This is very refreshing having worked with Salesforce and Raiser's Edge that are considerably larger and by that same token, harder to reach. We have always appreciate the personal aspect that Instil's team embraces when dealing with their customers. Cons Given that it is a software that is still largely in development and being rolled out, there are many features and functionalities that have yet to be fully fleshed out. I do appreciate that they genuinely are open to feedback and recommendations in order to make strides on making their software a helpful tool, regardless of what type of organization you are in the nonprofit sector. Review Source MK Madison K. Development and Outreach Manager Non-Profit Organization Management Used the software for: 1-2 years ### "So much more than a regular CRM!" October 31, 2023 5.0 Pros Instil is by far the easiest and best CRM we have used. They are so modern and user-friendly. They have everything we need to manage our donors and more. The customer support has been amazing from the second we started bringing our data over to over; they are always responsive and helpful. Cons They are a relatively new platform and are still building out some features. However, because they are constantly upgrading, our team has the ability to recommend new features and functions, and their team rapidly integrates them. It has become a CRM that has grown with us. Review Source RB Rachel B. VP, Director of Marketing & Communications Non-Profit Organization Management Used the software for: 6-12 months ### "Very impressed and happy with Instil" September 20, 2022 5.0 Instil has been amazing to work with. The team is so hands-on and helpful. It is so much easier for us now to track donations, donor information, and plan for the future. The entire team finds it so easy to use. Pros The ease of the product is most impressive. It is so intuitive. One of my favorite features is the activity page where I can track donations and see who my team members are stewarding. It's really easy and fast to track so much information. I also think the lifecycle boards are great and look forward to using them more. Cons They have an integration with our online fundraising platform. However, we were one of the first to use it there was a duplication issue happening. It has since been resolved for new clients and they are helping us with how to solve the duplicates that were created in the past. Their team has been really supportive through everything. Review Source MD Mary D. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Such a wonderful tool " March 9, 2023 5.0 Such a helpful tool for our nonprofit. Glad we made the switch. Pros We appreciate the guidance from the team. Cons Prompts to email volunteers about becoming donors would be helpful. Review Source GA Glenn A. Special Projects Manager Environmental Services Used the software for: Less than 6 months ### "Instil for Nonprofits" July 22, 2022 4.0 Pros What I enjoyed the most about this software is the customer support associated with it. They are always available and help greatly in its development. I also love that they implement things to manage workarounds. Cons A few cons at this current moment are the flexibility of adding schools and education related organizations. However, I understand that this is currently in development. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.