--- title: "Ace Peak Cloud CX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ace Peak Cloud CX Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/254873/Cloud-Contact-Center/" page_type: "product" language: "en" --- # Ace Peak Cloud CX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ace Peak Cloud CX ## What is Ace Peak Cloud CX? A modern communication platform designed to simplify how teams connect, collaborate, and support customers. Voice, video, and messaging all work together in one clean, easy-to-use system, making everyday communication feel effortless. With helpful tools like AI-assisted call handling, real-time analytics, and seamless CRM integrations, teams can stay organized and respond faster. Backed by Acepeak, the platform offers reliable global connectivity and the flexibility to support growing businesses across different industries. ## What is Ace Peak Cloud CX used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $26 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ace Peak Cloud CX?[Manage this product listing](https://www.g2.com/products/ace-peak-cloud-cx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ace Peak Cloud CX 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $26 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (118) Value For Money 5.0 (1) Value For Money 4.6 (118) Customer Service 4.0 (1) Customer Service 4.7 (118) ## Ace Peak Cloud CX alternatives Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about Ace Peak Cloud CX Overview ### What company size and specific industries is Ace Peak Cloud CX built for? Ace Peak Cloud CX is designed for customer-centric businesses and remote teams that need a unified platform for voice, video, and collaboration. It fits companies of various sizes that depend on coordinated communication, especially service-focused organizations looking for a single system to manage customer interactions and internal teamwork. Features and Usability ### What are the key features of Ace Peak Cloud CX? Ace Peak Cloud CX offers CRM, call recording, call routing, IVR, and computer telephony integration for contact center operations. It also includes automated routing, multi-channel communication, real-time monitoring, real-time analytics, and reporting/analytics to track interactions and manage calls across channels. Pricing ### How much does it cost and what fees or limitations are included? Ace Peak Cloud CX starts at $26 per user per month for the Standard plan, with Business at $30 and Enterprise at $36. A free trial is available. Standard includes AI video meeting transcription, APIs, IVR, and up to 100 participants; Enterprise raises meetings to 200 participants. Integrations ### Which third-party tools and platforms does Ace Peak Cloud CX integrate with? Ace Peak Cloud CX integrates with 5 third-party tools: Freshdesk, HubSpot CRM, Pipedrive, Slack, and Zoho Desk. These integrations cover customer support, CRM, and team communication platforms, giving organizations a straightforward set of connections for managing service and sales workflows. Getting Started and Support ### What training and onboarding options does Ace Peak Cloud CX offer? Ace Peak Cloud CX provides live online sessions, webinars, documentation, and videos to support onboarding. Live online sessions and webinars can guide setup and feature use in real time, while documentation and videos offer self-paced reference materials for learning product functions and reviewing steps as needed. Getting Started and Support ### What customer support options does Ace Peak Cloud CX offer? Ace Peak Cloud CX provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality, response time, or helpfulness is available, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 1,302 Contact Center reviews According to Capterra reviewers, these are the contact center features buyers prioritize most when evaluating a solution: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Ace Peak Cloud CX includes other contact center capabilities that reviewers also rate highly, such as **Call Routing** (**51%**) and **Call Recording** (**48%**). These features help teams direct incoming calls to the right agents more efficiently, maintain records of customer interactions, and improve service quality through better oversight and review. Automated Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules IVR 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-Time Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time Real-Time Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Ace Peak Cloud CX 14 features ### All Features - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social: Provides tools specifically meant for socializing and meetign with colleagues - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/254873/Cloud-Contact-Center/pricing/) Standard Plan $26.00 Per User,Per Month It includes: - Unlimited domestic calling - SMS and MMS - IVR - Google, Microsoft integrations - Single sign-on - Visual voicemail - Real-time Quality of Service (QoS) Analytics - Unlimited AI-powered video meetings, up to 100 participants - AI video meeting transcription, summaries, and insights - Developer platform, custom integrations, access to APIs Business Plan $30.00 Per User,Per Month It includes: - Auto call recording - Advanced call monitoring and handling - Multi-site management - Unlimited internet fax - CRM integrations (Salesforce, Hubspot, and 300+ apps) - Adoption and usage analytics with 6 months of storage - Archiver for cloud storage back-up - Custom roles and permissions Enterprise Plan $36.00 Per User,Per Month It includes: - Customizable business analytics with 12 months of storage - Unlimited AI-powered video meetings, up to 200 participants - Device analytics and alerts - Unlimited storage for files and recordings Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Digital Marketing Executive Telecommunications ### "Reliable UCaaS platform with useful CX features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 25, 2025 Acepeak has been dependable for call center operations and daily workflows. The communication quality is consistent, and it scales well as our needs grow. Pros 1\. Clear call quality and stable call routing 2. Easy to use with helpful call management tools 3. Responsive customer support 4. Good value for money Cons 1\. Advanced features require some onboarding 2. Minor bugs early on, but quickly resolved by support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.