# Ace Peak Cloud CX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ace Peak Cloud CX Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/254873/Cloud-Contact-Center --- # Ace Peak Cloud CX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ace Peak Cloud CX ## What is Ace Peak Cloud CX? A modern communication platform designed to simplify how teams connect, collaborate, and support customers. Voice, video, and messaging all work together in one clean, easy-to-use system, making everyday communication feel effortless. With helpful tools like AI-assisted call handling, real-time analytics, and seamless CRM integrations, teams can stay organized and respond faster. Backed by Acepeak, the platform offers reliable global connectivity and the flexibility to support growing businesses across different industries. ## What is Ace Peak Cloud CX used for? [Contact Center](https://www.capterra.com/contact-center-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $26 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ace Peak Cloud CX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.acepeakinvestment.com&name=Ace Peak Cloud CX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ace Peak Cloud CX 5.0 (1) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $26 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (855) Value For Money 5.0 (1) Value For Money 4.5 (767) Customer Service 4.0 (1) Customer Service 4.6 (786) ## Ace Peak Cloud CX alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (92)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (91)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (95)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules IVR 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-Time Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time Real-Time Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Ace Peak Cloud CX 11 features Tickets are automatically assigned to specific agents based on predefined rules Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Standard Plan $26.00 Per User,Per Month It includes: - Unlimited domestic calling - SMS and MMS - IVR - Google, Microsoft integrations - Single sign-on - Visual voicemail - Real-time Quality of Service (QoS) Analytics - Unlimited AI-powered video meetings, up to 100 participants - AI video meeting transcription, summaries, and insights - Developer platform, custom integrations, access to APIs Business Plan $30.00 Per User,Per Month It includes: - Auto call recording - Advanced call monitoring and handling - Multi-site management - Unlimited internet fax - CRM integrations (Salesforce, Hubspot, and 300+ apps) - Adoption and usage analytics with 6 months of storage - Archiver for cloud storage back-up - Custom roles and permissions Enterprise Plan $36.00 Per User,Per Month It includes: - Customizable business analytics with 12 months of storage - Unlimited AI-powered video meetings, up to 200 participants - Device analytics and alerts - Unlimited storage for files and recordings Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Digital Marketing Executive Telecommunications ### "Reliable UCaaS platform with useful CX features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 25, 2025 Acepeak has been dependable for call center operations and daily workflows. The communication quality is consistent, and it scales well as our needs grow. Pros 1\. Clear call quality and stable call routing 2. Easy to use with helpful call management tools 3. Responsive customer support 4. Good value for money Cons 1\. Advanced features require some onboarding 2. Minor bugs early on, but quickly resolved by support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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