--- title: "Churn360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Churn360 Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/254887/Churn360/" page_type: "product" language: "en" --- # Churn360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Churn360 ## What is Churn360? Churn360 is an AI Driven Customer Success Software that combines customer’s data that is spread across multiple SaaS products. All these data are consolidated into a single dashboard that is easy to use & convenient for your customer success manager. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention. ## What is Churn360 used for? [Customer Success](https://www.capterra.com/customer-success-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $399 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Churn360 5.0 (9) VS. [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Starting Price $399 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (9) Ease Of Use 4.8 (135) Value For Money 4.8 (8) Value For Money 4.9 (128) Customer Service 5.0 (8) Customer Service 5.0 (130) ## Churn360 alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/254887/Churn360/alternatives/) ## FAQs about Churn360 Overview ### What company size and specific industries is Churn360 built for? Churn360 is designed for SaaS companies of any size, including small businesses, mid-market firms, and larger enterprises that need a customer retention and churn management tool. It is built specifically for the software-as-a-service industry rather than for broad cross-industry use. Features and Usability ### What are the key features of Churn360? Churn360 offers account management, customer database, and CRM tools for organizing customer records. It includes churn management, customer segmentation, health score, and usage tracking/analytics for monitoring account status. The platform also provides activity dashboard, real-time notifications, surveys & feedback, reporting/analytics, renewal management, and workflow management. Integrations ### Which third-party tools and platforms does Churn360 integrate with? Churn360 integrates with 15 third-party tools, including communication and support platforms Aircall, CloudTalk, Freshchat, Freshdesk, Gmail, Microsoft Outlook, and Zendesk Suite, plus CRM and billing tools Pipedrive, Chargebee, Recurly, Segment, Stripe, SurveyMonkey, Canny, and Zoho Mail. Getting Started and Support ### What training and onboarding options does Churn360 offer? Churn360 provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Churn360 offer? Churn360 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support experience is available in the catalog data, so user sentiment about response times, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 687 Customer Success reviews Capterra data shows that buyers of customer success software rank the following features as their top priorities: - **Customer Management** (**56%** of reviewers rated this feature as critical) - **Health Score** (**49%**) - **Reporting/Analytics** (**46%**) Churn360 supports **Health Score** and **Reporting/Analytics**, giving teams visibility into customer risk, engagement, and performance trends over time. However, it does not include **Customer Management**. Instead, it offers other highly rated capabilities, including **Customer Database** (**51%**), **Task Management** (**47%**), and **Activity Tracking** (**46%**), which help businesses organize customer records, stay on top of follow-up work, and monitor ongoing interactions, allowing teams to manage accounts more effectively and make better retention decisions. Health Score 5.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Calculate a company, client account or person's health via a scoring system Reporting/Analytics 5.0 (8) 25.00% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Database 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Task Management 5.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Activity Tracking 5.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems CRM 4.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Churn360 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Health Score: Calculate a company, client account or person's health via a scoring system - NPS of Customers: Calculate NPS of customers - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Win/Loss Analysis: Analyze lost and won opportunities - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (9) 5.0 Based on 9 reviews ## Pricing Value for money 4.8 (8) [View pricing plan details](https://www.capterra.com/p/254887/Churn360/pricing/) Startup $399.00 Other,Per Month Professional $799.00 Other,Per Month Value for money 4.8 (8) 4.8 Based on 8 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Nima P. Sr.Consultant Leisure, Travel & Tourism ### "Top-Notch Customer Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 18, 2024 Pros We have experienced significant improvements in communication, enabling us to better support and guide customers with inquiries or issues regarding our offerings. As a result of faster issue resolution we have seen a notable increase of at least 10% in new customer requests for our services Cons Churn360 pricing may be on the higher end and like many similar products, it requires a significant implementation period within the organization.but we are happy with their continuos customer support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Neethu R. HR Associate Marketing and Advertising ### "Best Tool for business seeking to optimize Customer Retention." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2024 Pros Churn360 is a tool that provides comprehensive solution for business seeking to optimize customer retention. It's predictive analytics feature offers valuable insights for proactive retention strategies. Cons Churn360 met all my needs and it works really well. I have not faced any issues so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Freelance writer Marketing and Advertising ### "Great software for customer success teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 Churn360 helps reduce customer churn because letting you know which customers are at-risk. This means we can manage more customers than we could without Churn360, thereby increasing our revenue. Pros Churn360 is very easy to set up and use. You can manage all your settings and gain deeper insights into the health of your customers. Probably one of the most powerful features of its software is the plays and automations which you can use to prompt yourself of when to help customers. Customer health scores give you insight into when customers might be about to churn so you can take corrective action. Cons There's not much that I dislike about Churn360. There were a few features I didn't quite understand at first but I reached out to their support team and they gave excellent help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Ekanshi S. Intern Computer Networking ### "Plateform for customer success needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2022 Good Pros Churn 360 provides everything to customer like notes and tickets. Easy to use Cons Right now I'm not facing any problem in this Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Aayushi J. Associate Incubation Manager Financial Services ### "Features that makes Churn360 the best selling products in the market." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2022 I am highly impressed by the product and I would like to recommend it to others. Pros Ease to use and the database management is the most that I like in the software. The best part is the services offered by it in such a affordable price range. Cons So far I have not addressed any con in the product. Because for us it is working in it's best possible capacity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Assistant Professor Education Management ### "Churn360 give all the customer requirements at single place " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2022 Pros Churn360 give all the information at one place, help us to managing all the information. Cons Not able to think any cons about churn360. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vishaal P. Senior SEO Specialist Information Technology and Services ### "Huge time Savings!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2022 We are getting more time to actually concentrate on our customers rather than trying to decipher information from the excel sheets Pros Easy to implement and get value out of it. Before Churn360, we used Microsoft excel to keep track of our clients, and getting insights using functions was very difficult. Now Churn360 solves these shortcomings and helped us to concentrate on better things. Cons have been using the software for the past 6 months.. Nothing as of now! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mona K. Associate Education Management ### "Complete Solution for Success Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2022 Pros Churn360 offer many integrations out of the box which can be customized as well. This feature enables our CSM to view and react on all the data points available in one platform. Cons It could have an in-app tutorial built to make it easy to adapt. Alternatives considered [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ujjwal N. CSM Financial Services ### "Works Seamlessly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2022 User tracking and customer journey is massively useful for our team. We are now more intelligent about our clients. Pros For our team, integration with HubSpot was a major drive in our decision to use Churn360. This integration works seamlessly. Cons Nothing, it makes our life easier and is the bestest one i have ever used Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/254887/Churn360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.