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"Top-Notch Customer Services"
Nima P. - Sr.ConsultantApril 18, 2024
STARTING PRICE
$399
per month
EASE OF USE
4.9/5
Based on Capterra user reviews
Churn360 is an AI Driven Customer Success Software that combines customer’s data that is spread across multiple SaaS products. All these data are consolidated into a single dashboard that is easy to use & convenient for your customer success manager. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Provider
Kovai.co
Located In
United Kingdom
Foundation
2017
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Webinars, Videos, Documentation
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
SaaS Company
Content Source: Churn360
Green rating bars show the winning product based on the average rating and number of reviews.
Churn360 Reviews
"Top-Notch Customer Services"
Pros: We have experienced significant improvements in communication, enabling us to better support and guide customers with inquiries or issues regarding our offerings. As a result of faster issue resolution we have seen a notable increase of at least 10% in new customer requests for our services
Cons: Churn360 pricing may be on the higher end and like many similar products, it requires a significant implementation period within the organization.but we are happy with their continuos customer support
"Best Tool for business seeking to optimize Customer Retention."
Pros: Churn360 is a tool that provides comprehensive solution for business seeking to optimize customer retention. It's predictive analytics feature offers valuable insights for proactive retention strategies.
Cons: Churn360 met all my needs and it works really well. I have not faced any issues so far.
"Great software for customer success teams"
Overall: Churn360 helps reduce customer churn because letting you know which customers are at-risk. This means we can manage more customers than we could without Churn360, thereby increasing our revenue.
Pros: Churn360 is very easy to set up and use. You can manage all your settings and gain deeper insights into the health of your customers. Probably one of the most powerful features of its software is the plays and automations which you can use to prompt yourself of when to help customers. Customer health scores give you insight into when customers might be about to churn so you can take corrective action.
Cons: There's not much that I dislike about Churn360. There were a few features I didn't quite understand at first but I reached out to their support team and they gave excellent help.
"Works Seamlessly "
Overall: User tracking and customer journey is massively useful for our team. We are now more intelligent about our clients.
Pros: For our team, integration with HubSpot was a major drive in our decision to use Churn360. This integration works seamlessly.
Cons: Nothing, it makes our life easier and is the bestest one i have ever used
"Features that makes Churn360 the best selling products in the market."
Overall: I am highly impressed by the product and I would like to recommend it to others.
Pros: Ease to use and the database management is the most that I like in the software. The best part is the services offered by it in such a affordable price range.
Cons: So far I have not addressed any con in the product. Because for us it is working in it's best possible capacity.
