# Churn360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Churn360 the right Customer Success solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/254887/Churn360/reviews --- Churn360 5 (9) [View alternatives](https://www.capterra.com/p/254887/Churn360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Churn360 Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ujjwal N. CSM Financial Services Used the software for: 6-12 months ### "Works Seamlessly " August 4, 2022 5.0 User tracking and customer journey is massively useful for our team. We are now more intelligent about our clients. Pros For our team, integration with HubSpot was a major drive in our decision to use Churn360. This integration works seamlessly. Cons Nothing, it makes our life easier and is the bestest one i have ever used Review Source Nima P. Sr.Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Top-Notch Customer Services" April 18, 2024 5.0 Pros We have experienced significant improvements in communication, enabling us to better support and guide customers with inquiries or issues regarding our offerings. As a result of faster issue resolution we have seen a notable increase of at least 10% in new customer requests for our services Cons Churn360 pricing may be on the higher end and like many similar products, it requires a significant implementation period within the organization.but we are happy with their continuos customer support Review Source AJ Aayushi J. Associate Incubation Manager Financial Services Used the software for: 6-12 months ### "Features that makes Churn360 the best selling products in the market." August 23, 2022 5.0 I am highly impressed by the product and I would like to recommend it to others. Pros Ease to use and the database management is the most that I like in the software. The best part is the services offered by it in such a affordable price range. Cons So far I have not addressed any con in the product. Because for us it is working in it's best possible capacity. Review Source Neethu R. HR Associate Marketing and Advertising Used the software for: 1-2 years ### "Best Tool for business seeking to optimize Customer Retention." April 4, 2024 5.0 Pros Churn360 is a tool that provides comprehensive solution for business seeking to optimize customer retention. It's predictive analytics feature offers valuable insights for proactive retention strategies. Cons Churn360 met all my needs and it works really well. I have not faced any issues so far. Review Source Mona K. Associate Education Management Used the software for: 2+ years ### "Complete Solution for Success Teams" August 10, 2022 5.0 Pros Churn360 offer many integrations out of the box which can be customized as well. This feature enables our CSM to view and react on all the data points available in one platform. Cons It could have an in-app tutorial built to make it easy to adapt. Alternatives considered [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source VR Verified Reviewer Freelance writer Marketing and Advertising Used the software for: 6-12 months ### "Great software for customer success teams" January 4, 2023 5.0 Churn360 helps reduce customer churn because letting you know which customers are at-risk. This means we can manage more customers than we could without Churn360, thereby increasing our revenue. Pros Churn360 is very easy to set up and use. You can manage all your settings and gain deeper insights into the health of your customers. Probably one of the most powerful features of its software is the plays and automations which you can use to prompt yourself of when to help customers. Customer health scores give you insight into when customers might be about to churn so you can take corrective action. Cons There's not much that I dislike about Churn360. There were a few features I didn't quite understand at first but I reached out to their support team and they gave excellent help. Review Source VR Verified Reviewer Assistant Professor Education Management Used the software for: 6-12 months ### "Churn360 give all the customer requirements at single place " August 23, 2022 5.0 Pros Churn360 give all the information at one place, help us to managing all the information. Cons Not able to think any cons about churn360. Review Source Vishaal P. Senior SEO Specialist Information Technology and Services Used the software for: Less than 6 months ### "Huge time Savings!!" August 22, 2022 5.0 We are getting more time to actually concentrate on our customers rather than trying to decipher information from the excel sheets Pros Easy to implement and get value out of it. Before Churn360, we used Microsoft excel to keep track of our clients, and getting insights using functions was very difficult. Now Churn360 solves these shortcomings and helped us to concentrate on better things. Cons have been using the software for the past 6 months.. Nothing as of now! Review Source ES Ekanshi S. Intern Computer Networking Used the software for: 6-12 months ### "Plateform for customer success needs" August 27, 2022 5.0 Good Pros Churn 360 provides everything to customer like notes and tickets. Easy to use Cons Right now I'm not facing any problem in this Review Source Similar Products Featured ## Related categories [Customer Success](https://www.capterra.com/customer-success-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.