Who Uses This Software?

Property Management Companies large and small throughout North America looking to manage properties today and grow into the future with an integrated solution.


Average Ratings

120 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $250.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • RealPage
  • www.realpage.com
  • Founded 2001
  • United States

About Propertyware

Propertyware's cloud-based end-to-end property management software empowers property managers and operators to effectively scale their business with ease. Propertyware's comprehensive platform allows you to post and market vacancies including lead-to-lease functionality and fully integrated tenant screening, tenant and owner portals including online payments, cash and accrual accounting, instant access to custom reports & statements with the flexibility to add custom fields.


Propertyware Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Billing & Invoicing
  • Commercial Leases
  • Contact Management
  • Landlord Database
  • Lease Classification
  • Portfolio Management
  • Property Management
  • Residential Leases
  • Retail Leases
  • Sublease Management
  • Tenant Database
  • Credit Check
  • Expense Management
  • Online Payments
  • Owner Portal
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Propertyware Reviews Recently Reviewed!


Propertyware is complex and challenging, but provides nearly comprehensive functionality.

Feb 09, 2018
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management.

Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome.

Cons: It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened?

For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.)

Overall: Our property management company, Royal Rose Properties, literally could not function without it.

ACH EPay Trigger 5th Day (False Info)

Dec 14, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently there is no such trigger. PM BEWARE !!

Pros: This product has the basic typical platform that most PM Tools provide. Input information into a database is alright.

Cons: To All BeWare !! Problem: Out PM Company was seeing that when a Tenant pays rent via the Tenant Portal ACH Payment (EPay Status: Pending, PW Cycle: Approved, Processed, Originated) the Epay Status would go from Settled one day to Returned the next. Heven forbid the PM Company paid their Owners based upon this FALSE information (EPay Status: Settled, PW Cycle: Pending, No Reply from Bank). Property Ware (PW) Process is Tenant submits a payment via Tenant Portal EPay (PM sees in PW Tool: Pending). PW goes through many cycles (PW Cycles: Approved, Processed, Originated, but still the PM sees in PW Tool: Pending). PW states that it can take up to 3 to 5 business days to process the payment (FALSE Info). Within 3-5 business days if PW does not hear back from Bank that Tenant funds are approved, then PW on its own will change the status to Settled (PM see in PW Tool: Settled, PW Cycle: Settled (False Info)). You as the PM Company pay your Owners based upon this PW Status: Settled (False Info). Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently, there is no such trigger. PM BEWARE !! It would be nice to have a PW Tool that was looking out for the USERs best interest (PM User) vs the Tenant's best interest (False Info).

Nightmare of a company

Apr 05, 2017
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates.

Cons: Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months. My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition. The basics of this software for daily things like keeping track of units, leases, work orders is good. But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time. I have had 8 account managers in just over 2 years. None seem to care about us as a customer. We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product. I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software. I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company.

Is Propertyware a fit for everyone?

Nov 08, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times.

Pros: The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!!

Cons: Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year.

Recommendations to other buyers: Like any other decision for your company, I think its important to factor in all of the pros and cons, and see if its really a good fit your company's needs. Will you be utilizing everything it has to offer? Is it user friendly to you and your clients?

Didn't work out like planned...

Aug 09, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1.5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: The portals (owner & tenant - and being able to login to the portals as the owner/tenant to see what they see), ePayments (the flexibility to have recurring or one-time, the tenant can process them or you can process them in the office), rent and late fees post automatically, recurring payables (you can set them up as paid so you don't have to post payments each month), cloning invoices (never seen this feature before and it is a huge time-saver), scheduled reports (you can send as Excel or PDF), the custom fields (you can pretty much add them anywhere), attaching documents (you can upload docs to just about every page).

Cons: Many of the bells and whistles they sold us on don't work for us. We never used the online application (one of the items we were most excited about) because it did not have an electronic signature so the applicant had to fax that page in. They now offer eSignatures but want an additional $1/unit which would basically double our price. The app that comes with the system is very limited and the new maintenance app is another add-on for an additional $1/unit. Maintenance time can be entered on a work order but it is invoiced one entry at a time instead of creating consolidated invoices (so we don't use it). They say the system handles fiscal months that aren't calendar based but your reporting and budgeting options are limited (the budget and any month based reports only pull calendar month data which makes them useless to us). Any reports you customize have to be customized again in order to "update" the template when they make changes to it which is hugely time consuming (the report defaults to the original report settings). Changes they made to the system affected our mail merge templates resulting in broken links and formatting issues (I have had to re-do most templates twice because of this - again a huge time suck). System glitches or issues (like a problem I have right now with a tenant ledger being out of balance) take months to be resolved once you finally get it escalated to development... and they often close the ticket even when the problem is not resolved so you have to call and spend more time trying to convince them that it is not fixed. The prospect area is incredibly "chunky" and not very helpful. I've yet to find a traffic report so we are using excel. The journal entries leave a lot to be desired- no recurring, can't code to a unit, and you have to book them from either the tenant ledger, owner ledger or bank ledger instead of one centralized place.

Recommendations to other buyers: We didn't do enough due diligence when we selected Propertyware. Use the time they offer for the free-trial and actually walk through all the processes you will use to make sure it works for you.

Propertyware is a good, but it's an expensive and flawed option.

Nov 26, 2014
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive.

Cons: They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform. Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making a decision: 1. PW is fond of saying something new is coming. Be prepared to wait. We have been waiting three years for them to release an Android app. The iPhone app has been out that long, and is already in version 2. Their tech keeps saying the Android app is coming, but it's still not here. 2. PW launched apps for both Android and iPhone for mobile inspections. I was even a part of the beta development. The beta was a whirlwind of development over two weeks. I was amazed at how quickly the tech department was writing code and updating the software to fix problems and make it better. PW launched the apps immediately after the two-week beta, and then, no more updates! The apps are flawed to the point that they are unstable and unusable in the field. Six months later, PW has done nothing. 3. Mobile from a tenant's perspective. PW is not compatible with web browsers on mobile phones. More and more applicants want to apply online using their smartphones. Some people have a smartphone but no computer. PW will not accept a payment for an application or for paying rent on a mobile phone. We have complained to tech support, but they have not done anything to address the problem. 4. If you pay extra, PW can host your website. This is necessary to integrate rental listings, ePayments, portals, and online applications. In theory, this would be a good thing. However, the provided templates are awful. I regularly have to explain to people how to find the online application. I have asked PW to redesign the Apply Online tab to make it more visible. No luck in three years of asking. And PW really needs to hire a graphic designer. Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures. 5. PW is confusing and poorly laid out overall. The main tabs should be better organized for one thing. There are four tabs for accounting across the top: Money In, Money Out, Banking, and Management. Under each tab are additional functions. You might think that is good, but it's confusing. It takes a significant amount of time to learn where to go to find the information or function that you need for any accounting work. 6. Generally speaking, PW has too many layers. It can take five or six clicks to drill down to the layer that has the information you need. Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner. You have to pay careful attention to which layer you are on, especially before uploading a file. Place the file in the wrong screen, and it will be difficult to find later. Notes and Documents can be posted at every level. That means you have to open multiple levels to make sure you find the documents you need. 7. The search box is supposed to be universal, meaning that you can search for any information within PW very quickly. Just not vendors. If you need to find vendor information, don't go to search, and don't go to Contacts. That would be too easy. You have to go to Money Out, and scroll down the long list of vendors. 8. PW had a brilliant idea for training. They decided to create modules and track how far an individual completed each module. They even have tests at the end of each module to make sure the person understood what they learned. This is great for employers tracking employee training progress. The training is on a basic level in PowerPoint format. I'm not against PowerPoint, but the problem is that PW originally had an amazing and deep selection of videos and recorded webinars that explained PW's functions clearly and extensively. They even had them grouped into categories. It was awesome! But when they launched the PowerPoint training, they removed the videos. We requested links to the videos, and even asked if the videos were on youtube. PW refused to give us any access to the videos. 9. There are no digital signatures, not even on the applications. So when getting referrals from other landlords who require a signature from the applicant, we must use Docusign as an extra step. The development team at PW is finally beginning to talk about implementing digital signature. However, they have made it clear that you will have to pay extra for that option. 10. Be prepared to pay extra for everything. It costs extra for more than 1 GB of storage for rental agreements and other documentation, inspections, or the upcoming eSignatures. 11. PW has an alert page, which we use regularly like a to-do list. Once again, it's great idea that is poorly executed. The alerts come in randomly instead of by date. We have to look very carefully to make sure we do not miss an important alert because it could have been buried in the long list. We would like to see the option to group the alerts by type or even importance into folders. Right now, it is a hodgepodge of chaos with only tiny symbols to show what type each alert is. And we would like the ability to select multiple alerts to delete at one time, instead of having to delete each one individually. 12. Move out procedure. The move out procedure could be better. It would be nice to have a move out checklist similar to other systems. Also, PW does not allow you to enter a forwarding address without doing the final accounting. We don't want to refund a deposit until all the expenses and repair bills have come in, yet we can't enter the forwarding address until the deposit is refunded.

Recommendations to other buyers: The bottom line is that Propertyware does not listen to its customers, charges for every extra item, and is falling behind on technology. It will do a good job but only after a long training period. It is not as efficient as other options. And many of the features that sound so great on paper fail to perform well in the real world.

Not terribly satisfied.

Dec 05, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: This software was chosen because they claimed to be the closest to the software I previously used: Tenant Pro. They claimed to be able to migrate a lot of my data for me. They did, but much of it was improperly done and I had to re-do most of it anyway, so the data migration was of little help. It took me nearly 3 months to be up and operational, all the while paying my monthly fees without being able to use it "live". They do have a very good support staff. Unfortunately I have to use them a lot. The program is not intuitive. It does not do many of the automatic functions that Tenant Pro did for me. I cannot get the same basic reports that I used to get from Tenant Pro. It has many bells and whistles that I don't care to use and has many issues that have no solutions so I have to find ways around them. After one year I am learning to use it, but it is a very costly software to do most of the same things I did with Tenant Pro - but not all that I used to do. Not terribly satisfied with this program.

Pros: Extremely helpful, readily available support staff. Moderately priced on line software.

Cons: Have to use the support staff frequently - program not very intuitive. Hard to make changes -if at all - to check splits or entries once check is printed. Little customization can be done to checks for printing. Check number extremely small and this cannot be changed Cannot have vendor account number put on checks. Cannot get an Income Statement with both Year to date and Month to date on same statement. Tenant ledger statements not very helpful - not much information shows on the statement Terminated tenants show up on Accounts Receivable list if they had any balance when they moved out. No way to remove them.

Recommendations to other buyers: Do not use this just because you used to have Tenant Pro. There is no cost or time savings. If you want an advanced program with lots of bells and whistles, this one may be a good one for you. If you want a basic one, I'd look around some more.

Real Page seems Outdated

Nov 27, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: This does most of what you need to property management and works well with affordable properties. It has a good selection of reports and is fairly easy to use. It does a good job of tracking prospects and creating tasks to manage your staff

Cons: Real Page seem a little clunky and not as easy to use if you manage multiple properties from the same office. It felt like we were always jumping in and out of properties and we could not easily move between the properties. Also the accounting portion was not well integrated with the rest of the system

Overall: RealPage was decent for property management, it was just not as user friendly as I would have liked. It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly.

Vendor Response

by RealPage on November 30, 2018

Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users.

In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned!

Great product with NO customer support

Mar 02, 2010
3/5
Overall

4 / 5
Ease of Use

1 / 5
Customer Support

Pros: It really does it all, and does a very good job. It is a well done software, that runs completely online. It integrates everything, and produces great looking reports

Cons: Customer Support.

The above problem is not the worst part. That would be the ePayments!!! For the love of God do not subscribe, as we did, for three nightmarish months. We scrambled trying to fix all of the errors it created, Our work increased ten fold, and we found out that tech support was even worse when it came to ePayments. We've long since canceled the ePayments, but still find problems to fix. It's a nightmare and Propertyware has charged us and admitted the ePayments aren't working. Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future. We currently have 200 units with them, so I'm not looking forward to the hassle of transferring. If they only had customer support I would be fine with all the problems.

Overall: Lukewarm. If they only had customer support, I would say absolutely yes. But be warned they don't value their clients, it least not the ones with 200 units, maybe if you have a couple of thousand?? But, that would be a risk.

Vendor Response

by RealPage on September 02, 2010

Propertyware has recently merged with RealPage and we have increased our ability to respond to Customer services issues. Not only is there a dedicated phone number to reach support, but also you can submit a support ticket online requesting help.

Our E-Payments solution has vastly improved since we have enhanced the system powered by RealPage Payments.

About Propertyware
Located in San Francisco, California, Propertyware pioneered property management solutions for single-family and low density rental units through a full suite of on-demand property management tools that are self-provisioning. More than 2,000 companies in seven countries utilize Propertyware.

About RealPage
Located in Carrollton, Texas, a suburb of Dallas, RealPage provides Software-as-a-Service products and services to more than 30,000 apartment communities across the United States.

I was a bookkeeper and the team lead for dealing with issues on Propertyware.

May 04, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The integration into rent, and ledger system. It was easy to pay vendors in bulk and they have an Owner payment system that most companies don't have.

Cons: The timetable to fix community wide issues was Very POOR!!! They would have us submit requests on a Community Board and wait for votes, supposedly the ideas with most votes would be worked on. Trouble is there were SEVERAL complaints about the same issues with 1000's of votes that sat on the system for 2 years!!! Still new people would call, complain and write ideas to no avail. It seemed the tech team or development leaders would choose the easiest tasks to fix and leave the real issues alone. They'd agree to work on a simple font or logo design but ignore the bigger issue of reports or accounting. This was a constant issue and aggravating. I had to run several reports into an Excel and merge them to get the information needed.

Capterra loader

Property management, marketing and accounting.

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Cons: The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Overall: I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Vendor Response

by RealPage on March 15, 2018

Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements?

I look forward to hearing from you and thanks for being a Propertyware user!

Cheers,

Casi
Cassandra Rollins
Director, Product Marketing

Huge learning curve

Dec 21, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I've been using the software for at least a year and keep thinking I'll get used to it. I'm coming from other property management software so I'm familiar with the property management software features. It's almost like using an old Microsoft computer before windows. I would prefer a few buttons nice and easy and keep the data sheets in the background for the geeks.

Pros: This software seems to be very robust. Certainly it can do just about anything. It allows you to manage just about anything that rents on a monthly basis. Storage units, shampoo stations, or HOA, you can manage it with this software. I love that the tenants have their own portals and maintenance requests are easy.

Cons: It's NOT user friendly. Every step takes three or four clicks of buttons. The words used are not intuitive either. Need to find a vendor? Go to Money out. Need to send leases? Go to Mail Merge. Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates. Leases don't auto populate with the number of signers. Each time the number of signers changes it requires a manual change of the each field: date, signature field, and the name fields.

This is a great software if you are just looking for the basics and a low price.

Mar 22, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that you can merge forms with leaseholders in the database. Obviously this function makes it a lot easier to send notices to residents who are late on their rent.

Cons: As I said before, this is a good software for the cheap price, but there are other softwares that are more robust and easier to use.

Vendor Response

by RealPage on March 27, 2018

Hello, Cody. Thank you for your review! We appreciate your response and hope you and your staff are taking advantage of the advanced functions Propertyware has to offer.

You can access our expert courses by selecting the "Training" link on the top right of the navigation bar after you login to the system. Our software is so customizable, you may be surprised at the additional options available to help you achieve your business goals.

Cheers,

Casi Rollins
Director of Product Marketing - Propertyware

Comprehensive software

Dec 13, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I've been using Propertyware for almost three years. It is very robust and they are constantly adding new features like the mobile app, inspections, maintenance manager, and electronic signatures. It has a steep learning curve, particularly if you are new to property management software. However, they do their best to set you up for success with a trainer, online training videos, user manual, and a help forum. If you are still having trouble, you can submit a trouble ticket or call their support line and they will help you solve the problem.

Pros: Very comprehensive features. I like the ability to add customized fields without limitation, which helps me track things important to my company. The reports can also be customized and there are plenty to choose from. The ability to communicate with tenants, owners, and vendors directly through the software is nice. The mobile app is very helpful when away from the office.

Cons: The mobile app doesn't seem to stay up-to-date with data. I often look up a tenant and the software takes a few minutes to update. The tenant and owner ledgers are very, very detailed, which is more than most owners/tenants want. I wish there were a way to simplify the display to avoid confusion.

Recommendations to other buyers: Propertyware is highly recommended for anyone with more than 100 units, and particularly if you have 200+. Some of the features are just average when compared to the competition (e.g. inspections app) and may not be worth the money but you can choose to use them or use something else.

Great back office, terrible resident and onsite manager interface.

Aug 12, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Such great potential, but terrible execution. They add modules that do not fully integrate with existing modules. Customer service is great with the accounting sections but don't ask about Maintenance Plus.

Pros: Great back end accounting, Reports are "semi-customizable', Dashboards are a nice feature, Ability to add custom fields.

Cons: The entire mobile app system is completely unusable. No capability to create a work order in the field on your phone or tablet via an app. Maintenece plus is a joke, it doesn't fully integrate into Propertyware and customer service doesn't understand it either therefore rendering it useless. To add insult to injury you still cannot create work order out in the field.

Thank you Propertyware!

Jan 19, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: All of it's functionality.

Cons: The email tool could use some work. Simple features like email addresses auto-populating would be very helpful. This seems like some 'low-hanging fruit' that could be done but hasn't been. Even better would be a full email server/platform within the system (but no one on the market offers this). Online application process could be a little more robust.

Overall: Shout out to the Propertyware team for great customer service this week! We needed a past inspection pulled out of the archives and the team jumped on it and got it to us within 24 hours! Saved us a lot of headaches! Thanks!

Recommendations to other buyers: Lots of work to get started and on-boarded to system. Once up though it is a robust system.

So much wasted potential

Aug 09, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: This software has SO much potential to corner the market, but it is clearly not designed by anyone with practical experience in property management. If the designers would consult with real-world users to learn how life works in our industry, and implement accordingly, it could be so much more efficient and productive.

Pros: Integrated accounting; custom-field options; full-service software; built-in credit reporting and ACH functionality

Cons: So many features that not all of them are expertly designed to function logically or flow properly; tech support often is more clueless than we are; report customization is VERY limited (though there are a lot of standard reports available)

Awful, awful, awful

Jun 14, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: nothing. Not a single thing.

Cons: tenant ledger- can't read, can't see what is paid and what isn't.

Owner statements- literally NO ONE can figure them out. we had to create a "how to understand your owner statements" pdf to send to owners with their first statements. I've looked through all the options. The one we use is the most simple.

Color scheme- the general color scheme of the entire website is awful. Can't read bills through the "unpaid" watermark that is darker than the actual bill writing.

Overall: I negatively recommend this product- meaning I tell people to use anything EXCEPT them. I hate them. We've used them for 5 years. The software is a joke. At this point, we are so entrenched, I am afraid to switch to a new system, which may be just as bad if not worse. I've been asking for 6 months to get credit card processing turned on. Guess what, still not on. The "sales rep" is supposed to be your point of contact, but they tell you to call support. support tells you to call subscriptions. Subscriptions has a voicemail box no one ever checks or returns calls from. I could indeed write a book, like another review said. The answer to every single support case I have ever submitted is "user error" or "we don't know" or "it's never actually worked the way you say it used to work, it has always worked this way" even though I know it used to do something different or I wouldn't have said anything in the first place! I just changed my prepayment account from pay out to escrow. It backdated! So now I have 5 years worth of owners who have wrong balances. And there is " nothing they can do".

Recommendations to other buyers: DO NOT DO IT !!!! EVER!!!!

Easy to use but need to improve commercial focus

Apr 20, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to navigate and simple to use. The different areas are easy to identify and give us the ability to use the security features to limit employees access to only the areas of need. We also really like the tenant portal.

Cons: We are a commercial real estate company and there are many features that could/should be added to make Propertyware more usable to our industry. It is very obvious the original focus of the software as been in the residential area. The reporting also needs more flexibility.

Good software with a lot of good features. Lacks innovation and an open API

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Revenue generating features

Has everything we need to run our company

Good report system

Has abilty for tenants/owners to make payments

Application screening built in

Listing syndication built in

Owner draws on a mass scale are pretty easy to do

Portals for tenants and owners with communication module

Cons: no open or capable AP

The customer portals are archaic in design and sometimes does not work on mobile phones

Accounting practices are too complicated

Wish it was more open to customization

Set Up Is A Nightmare-No Support

Sep 27, 2016
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It offers a lot of options IF you can get it up and running

Cons: The initial set up process. If this was easier it would make this experience so much better

Overall: We are setting up one of our property managers. It has been a cluster of epic proportions. We can't get a straight answer to any of our questions on timelines for operations, escalations are a joke, and we feel like we are not very important to them. It seems like the departments don't communicate well with each other and I am beyond frustrated.

Very good software. Tons of features and options. Sometimes cumbersume, but full of great tools!

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: All of the features and customization options. We have used Propertyware for over 3 years. It has helped us streamline, analyze, and improve our operations.

Cons: It can be a very cumbersome tool at times. Propertyware can be used by someone with a few properties or a property management company with a thousand properties. Being a smaller company means we use it on a far smaller level than some may.

Software that can do so much

May 11, 2015
4/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Everything is right at your finger tips. It's extremely powerful and love the live time instant response. We have set up lots of custom dashboards so we don't have to remember everything. We get reports sent to us automatically too. They are always adding new product.

Cons: Not really anything that I don't like. I would like the product to help with getting comparables easier from our own inventory. Also would like a way to set up showings within our listings for available rentals. I would like photos to be bigger too.

Recommendations to other buyers: I would say attend the annual conference they hold in July so that you can meet others that use the software and get some great tips from other users that will share and demonstrate what all Propertyware can do. In other words, don't reinvent the wheel. Talk to a few others and build a network of support within your type of property you manage. Sign up for the live webinars too.

Lots of Features with Even More Glitches

Jun 28, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2.5 / 5
Customer Support

3.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Lots of features and lots of reports. They have good portals for both owner and tenant.

Cons: They have lots of great ideas and great ad ons, however ALL of these add on are lacking usability and are filled with glitches. From the Docusign feature (one step up from worthless although great idea), their inspection feature is the worst I have ever used and I have been through a lot, their Maintenance plus add on is not user friendly and not ready for market as of June 2016. I used it when it was "released" in 2015 and again in 2016. Nothing much has changed. They are loaded with great ideas but can't execute any of them.

Recommendations to other buyers: Conduct lots of webinars and ask lots of questions do not jump in bed with a company too quickly. They all have issues so you need to find what those issues are and decide if it's important to you or not.

Wonderful and easy

Sep 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use - and you can create custom fields to cater to your company's needs. Uploading images with ease.

Cons: I would like to add the standard markup for vendors to the portfolio verses the vendor themselves. Since management agreements may vary in percentage I would like to customize this field. Right now the only markup area is located in the vendor field.

It's okay

Oct 12, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: I need something easy that will work with QuickBooks and has a double entry type accounting program

Pros: It was the first program we used - it was great at first. They were supposed to help us incorporate QuickBooks into it but that never happened

Cons: That it is not a accounting type program - it goes off line at times that are inconvenient to us because we are in Australia time zone

Not the best but still gets the job done.

Oct 26, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Makes marketing vacant units easy and syndicates to many other sites. Propertyware app is a nice touch for property managers on the go.

Cons: Cannot enhance or flip photos for marketing within the software. The software can also be uncooperative when working on a mac computer.

It is an awesome web tool mor epowerful than Podio in my personal view.

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The system is easy to use and very well organized in a matter that you will not miss anything you have put in details. Purely awesome tool !

Cons: When it is down. But not all the time. There is an alrt that they will have a maintenance on the said specific date.

Overall: all the benefits that a company is expecting

Vendor Response

by RealPage on March 06, 2018

Bermel -

Thanks for leaving your review of Propertyware!

Cheers,

Casi
Director of Product Marketing - Propertyware

Learning curve

Oct 05, 2016
2/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Comments: We started using Propertyware at the beginning of 2016. Our old record keeping methods were a mix of Excel, Quickbooks and paper records. Inputting all of the information in Propertyware took a fair bit of work. Having loaded all of the information, it remains difficult to get the information we need out of the system. It has taken a significant amount of time to get to where we are. Yet, I do not feel that we are able to get our arms around this beast.

Pros: Propertyware allows you to move all of your rental business processes online, not only for your own office, but for tenants, owners and vendors as well. Rental applications, screening, billing, payments, bookkeeping, reporting, record keeping, communication, Propertyware does it all. Over the years a great deal of features have been added to Propertyware to accommodate a wide variety of property management practices. However, Propertyware doesn't have the number of users or the budget required to hone them to perfection.

Cons: The system is quite complex and involves a significant learning curve. Moreover, there is little to guide any process or work-flow. Propertyware offers various training options, that aim to train users in the proper work-flow, but they take time and don't directly address specific issues. Online documentation, cases and knowledge base is password protected and not searchable with Google. You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation. Propertyware relies too much on Push (training) and not enough on Pull (enable users to find information).

Recommendations to other buyers: The learning curve is such that a company probably needs to develop an in house expert who will have to invest significant time with this system. Any employee that uses the system will require training to get up to speed with the system, a significant expense, and a problem for part time or temporary employees. Propertyware is one of the smaller offerings in the market, at least in our area, so there are very few people in the job market that have any experience with it.

The transition was seem less.

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Really like this software. Customer service is great! Can answer any questions!

Pros: We were able to up load our info from the old software that we used. They were able to grab all of our tenants and vendors. Made it so easy!

Cons: Sometimes figuring out how to customize your reports can be a Little difficult. Some of the reports look very similar.

Extremely frustrating experience!

Jul 28, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is an improvement over using Excel spreadsheets as our repository for tenant activity and maintenance requests.

Cons: Process from the get-go signing the contract until now as users has been a huge pain. Their contract is very unclear and uses terms only they understand. They kept making errors in the contracts and had to re-send multiple times. Implementation was very high level and they push you to take training courses on your own time to learn the software. Set up process did not go smoothly. Couldn't get check scanner to work even after hours on the phone with Support. One key reason we chose this software was because of its ability to sync with QuickBooks. But they provided incorrect training materials on the sync to QuickBooks and also gave conflicting answers on other questions I had about the sync so I ultimately lost confidence in trusting the data to sync with QuickBooks accurately. Some Support reps cannot answer basic questions about the software nevertheless technical questions. Software is not intuitive. Reports are not user-friendly. Biggest frustration though is the constant billing errors. Each time I look at our billing history there is a new surprise. They will charge our account and provide no supporting details for the charges. Most of the time it's been due to an error that I have to bring to their attention to get reversed. It has been an extremely frustrating process from beginning to end. Look forward to investigating other software programs as we getting closer to our contract expiration.

We use this software at work. Although it's easy to navigate, there's frequent site crashes

Dec 08, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: This site is easy to navigate and doesn't need much training to use reports, tabs, or find what you need. The look and font is clear and easy to read, and the recent update they applied is much easier to access

Cons: I don't like how the system Crashes often. It won't load information quickly and this is almost a daily occurrence that this happens. It sometimes won't loads my preset username and password and can take a while to resolve the site issues. I'm particular, after it does updates, which is really frustrating.

Do not buy this software

Jan 25, 2017
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Every one of my properties went to be available last night and fed to Zillow, Trulia, Hotpads etc. They are not available. When this happened last week and for weeks before when and a handful went as available I called and put in support tickets and was told it was a bug and they had until the 24th to fix it. Instead, it was made worse on the 24th. This morning starting from the time I got up at 6 getting numerous calls, email from Zillow, Trulia, Hotpads etc. with inquiries on properties that are not actually available. Get it together people. I pay way too much to spend the next 3 days with constant calls and emails about properties that are not available until they get removed from the 3rd party sites. You should be paying me for this not the other way around. The rest of the week is shot and hopefully not the weekend too. I am constantly questioning my decision to change to Propertyware. It has been a nightmare. Never had this with Buildium. I thought you had more features but they don't work so it doesn't help. Was also lied to about how you did the banking which is why I chose you and not Appfolio. After I paid my setup fees etc. then I was told "I don't know why she told you that (Propertyware sales) we can't do that. That should have been my big red flag not to move forward with you but I had already put time and money into making the change at that point. Now I keep pouring money in and it just gets worse. My phone has not stopped ringing for calls. I even have a couple of owners in a panic because they didn't know both their properties are available. They are not but it appears that way. I have to wonder how many of them think I am incompetent and not my software. They probably think the software couldn't be this bad, she is using it as an excuse. Nope, it's that bad.

Cons: Terrible

Recommendations to other buyers: Do not spend your money on this.

WARNING! System has problems and glitches

May 11, 2016
1/5
Overall

1.5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: We have several bank accounts for a few owner portfolios and a separate bank account for the management company. Propertyware allows for check payments to default to a specific bank account, which is great; however, the software has a problem and does not consistently default to the correct bank account.

Cons: The support team often sounds like they are reading from a manual and don't have a true understanding of property management and reports. When advising how to perform a task, they often do not understand the multifaceted implications that a credit or debit may have on a tenant or owner account. I have used Real Page products for most of my 30-year property management career. There are other software companies with better products. Propertyware charges extra for maintenance features that other software companies offer as a standard feature. I found this product to be much more expensive than others.

Recommendations to other buyers: This product has glitches between the banking features and YOUR BANK! I would not use this product. Propertyware knew about the glitch and did not notify its users, nor have they provided a timeline as to when this will be repaired. The problem is not isolated to my account, but is company wide to multiple users, they said.

property mgmt software- just "okay"

Nov 03, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Comments: There are many glitches with this software and sometimes they will "update" things and makes it harder for the user to perform their job. Doesn't make any sense to me.

Not user friendly

Oct 13, 2016
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Comments: I use propertyware in my position as asst property manager. We have about 50 properties we manage with mixed use - all residential, single family, multi-family, vacation, short term furnished, parking and student housing. Cons: as far as leases and the tenant portal, I didnt find it user friendly from tenants perspective, or ours. We struggled with auto charges, and billing, the owner reports were challenging to customize and the

Pros: We like the app and the maintenance portal for both vendors and tenants, and the website they created was professional. Also the marketing feature saved us alot of time and looked professional. The search feature was very helpful.

Cons: Tenant portal not user friendly to set up (on our end), and we were constantly adjusting auto charges. Owner reports were difficult to customize. Not intuitive to add, create docs or templates or leases.

Comprehensive User Friendly Product with great back up!

Apr 23, 2015
4/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: My favorite thing about Propertyware is that I can access tenant accounts through the app via my smartphone. I tend to get tenant calls when I am out of the office and it is great to be able to access account/maintenance information instantly. Because tenant payments through the portal show up quickly I am equipped with the information to resolve a tenant concern.

Cons: There are a tremendous amount of template set up. For instance, today a tenant asked for a receipt for a prorated rent payment. I went to print a receipt and received notice that I have to set it up. I also have found that sometimes upon editing payments that there have been a few occasions when the software freezes and I am forced to log out and log in again.

Recommendations to other buyers: There are a variety of different options available and you have to figure out which software accomplishes your objective. This particular software is very comprehensive and captures a large amount of information. It also provides efficiency and ease for your tenants to be in control of there account, make payments, etc. The product is well worth the value that it provides. Service was the key for our business and helpful friendly support is a phone call away. Demo a few different products to ensure that your software is user-friendly.

4 years of HELL

Apr 04, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: Go with anything but propertyware. An excel spread sheet would be less frustrating.

Pros: Has lots of features and reports. Thats about it. It has a huge learning curve and then they like to keep adding "features" that make it more difficult and less control.

Cons: Real Page tries to add services at every corner and they produce products that are a year from being ready for market and push them on their clients. The first was Maintenance Plus --- DISASTER. The latest is the payment processing - This is where they make money from the tenants by processing your payments for you..DISASTER x3. It cost me days of my life I will never get back. I am changing companies after 4 years of HELL.

Owner of several apartments and single family houses

May 04, 2017
2/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Propertyware has an amazing customer service department. You call them and someone will ALWAYS be there to support you. The real problem is that PW is so hard to use that you find yourself needing to call in all the time. Propertware also has the ability to run some pretty amazing reports.

Cons: Propertyware is VERY expensive compared to other products. The system is not user friendly and they charge for everything. I switched over to Appfolio and the price was much cheaper. The tenants can all pay online using the Pay Near Me product instead of me paying to scan the checks in through the deposit machine. The overall system is so much easier to use.

Property mgmt

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked how easy it was to manieuver throughout website

Cons: Sometimes seemed like double entries were needed

Vendor Response

by RealPage on November 24, 2018

Thank you for taking the time to write a review!

No Customer Support.

Jun 09, 2017
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Propertyware does NOT care about individual support for customers. A least not small business customers.

Pros: The software can be self taught and easy easy to follow. The user friendliness is all that this product has offerd.

Cons: No customer support. Two months ago I completed paperwork to upgrade to a "new platform." Nothing had been done. It took a year and a half before over credit card processing changed over. Propertyware also failed to deposit the rents into my bank account. I have asked for help and sent the list of issues and questions and no one responds.

Property Ware

May 26, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly. I like being able to attach actual invoices and other documents for future review.

Cons: Tenants can too easily input wrong account information. They should have to verify the information by putting it in twice. Customer support can be slow to respond. Although recently this has improved.

Recommendations to other buyers: I have never used another system. I do not know what recommendations I would have.

My property manager uses this software. SUCKS SO BAD!!!

Feb 24, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: The website is OK

Cons: Incredibly difficult to understand the statements & all expenses and income is posted in multiple places. I have 15 properties and is taking me 2 days to make heads or tales of my yearly statement cause nothing is organized in a logical common sense order & houses mixed together. For example under income I have PM late fees which my PM keeps but they have it under income so it's on my 1099 and now I have to report it and then write it off....stupid!!! I have to spend at least half an hour every month to try to figure out what the hell is going on in my account. HATE THIS!!!!

Overall: My property manager uses this software and is a nightmare to understand anything going on with my statements. NOT EASY to use or read. My friend with the same PM has to have a VA go through his statements every month to understand what is going on. Taking me hours to figure out my taxes cause nothing is organized in logical order on the statements. Expenses and income posted in several places. I absolutely HATE this software ...is enough to make me want to leave my PM cause they use it.

Recommendations to other buyers: Make it easy to understand. Easy.....Income and Expenses under each house. Don't mix it together with BS like equity and liabilities...just income and expense and don't have these in multiple places on each report!! Also some of us have to file taxes and would be nice if you could organize your software so readers could figure out income and expenses for each house instead of having to sift through 30 pages of paperwork with it all mixed together!!! Your software is not user friendly for customers!!!!

I've been using Property Ware for a few years now and am impressed with the ease for our tenants.

Mar 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

Pros: I like that I can easily update the tenant ledgers as well as send out letters in real time. The tenants can easily get ahold of me.

Cons: We have had several issues where tenants are on autopay and they have been charged twice. It takes awhile to get it reversed.

Outstanding

May 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can access the system anytime anywhere. Everything I need in one place. Tenants and owner can go online to see the documents they need. Tax time made easy for owners.

Cons: While being a not so often issue, I get kicked offline.

Recommendations to other buyers: Try this and you will never look back. The software can be made to do what you want it to do. Customize to your business as you need for you.

Good Technical Support Help

May 08, 2015
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When I have a need, I get answers from whom ever they have to contact and the staff is always polite

Cons: The system runs slowly at some times of the day. Seems to happen in the afternoon most often

Recommendations to other buyers: Be sure what you buy has the ability to grow with your changing business needs and has the ability to add custom fields for data tracking not in the static data fields.

Apr 22, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I have been using Properyware for two months now. I previously used Appfolio for approximately one year, and I find Propertyware to be much more user friendly. I know more about the software in two months than I knew about Appfolio in a year. Their customer service department is outstanding. You have the option of emailing or calling to speak with someone immediately, and always receive a follow-up email after your question or problem has been addressed. The only thing Propertyware doesn't do that would be nice is paying bills on-line. However, I do believe they are working on that, and the other software I have used in the past didn't have that option either. I highly recommend this software to people who don't want to spend several hours learning a complicated system. Naturally, there is some set up time and a learning curve, but it is minimal compared to other systems. They seem to be slightly more expensive than some other companies, but in my experience, it is well worth the cost with all the benefits the software offers.

PropertyWare - Excellent for Small and Medium size Businesses

Dec 12, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I've been using PW for about a year and really like the product. I have experience with Buildium, Yardi & Real Page.

Pros: * Very easy to use; very intuitive. I have not had to use the help menu or tutorials very often. * Customer Service has been excellent whenever I don't know what to do i the software, but know what I want to get done operationally.

Cons: * The mobile app is good, but not great. I would like to see more functionality and info look-up. * Initial set-up took longer than expected with their set-up team. Plan for at least 6 weeks when you pull the trigger.

Do Your Due Diligence!

Oct 02, 2014
3/5
Overall

2 / 5
Ease of Use

3.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It allows for a lot of flexibility with the type of portfolio and diversity of properties. They provide unlimited support.

Cons: Reporting is limited and complicated to use. Users require a lot of support and training to do this on their own. The vendor is unwilling to customize reports and unwilling to recommend outside vendors to assist. The product does not link to Online Bank. The accounting package is limited and does not allow for reoccurring depreciation. Every module requires a lot of time and support for setup.

Recommendations to other buyers: Setup is intensive. Consult several other organizations that utilize software in a similar way. This will allow you to figure out the strengths and weaknesses of each product to make a more informed decision. Insist on a working trial that will allow you to test for your specific needs and ease of use.

Streamlined efforts thanks to propertyware

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Propertyware has been a key part in our success, although other software is available and I have used MRI, Yardi, and tested the waters with AppFolio, propertyware meets our needs everyday with single family property management. The ease of use along with the customization available to our team truly allows us to manage our portfolios the way we need it to, rather than the way a specific software requires us to. Customer support has always been able to walk us through any feature questions either by phone or email. Propertyware is not 100% all encompassing however I have seen several feature requests implemented during the time we've been using propertyware.