--- title: "Propertyware Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Propertyware the right Property Management solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/25491/Propertyware/reviews/" page_type: "reviews" language: "en" --- Propertyware 3.9 (325) [View alternatives](https://www.capterra.com/p/25491/Propertyware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Propertyware Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews Malisha C Leasing ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Online payment features are appreciated because they can reduce manual check handling and free up time for property managers.“ December 31, 2025 JM Jade M Application Dept.Accounting, 2 - 10 employeesUsed the software for: More than 2 years. “I do not like how often the site buffers, stops working, and when the CRP function takes so long to get added to propertyware to generate for when we legally have to get them out.“ November 21, 2024 KC Keleigh C ManagerRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I like it's customizability and user-friendliness, allowing property managers to tailor the software to their specific needs.“ June 5, 2025 DK Dana K Leasing agentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The accounting reports are limited, not sophisticated enough to run a budget or year over year comps.“ September 27, 2024 ER Eva R Senior Property MgrReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “support spot on and gets back almost immediately to your request“ April 24, 2026 PN Peter N CEOReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It feels like legacy software built around Windows 2000 that RealPage doesn't support or really care about. “ February 12, 2025 ER Eva R Senior Property MgrReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “support if needed is spot on“ April 24, 2026 zc zhara c assistantReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, some processes required more manual steps than I expected.“ September 26, 2024 ## Showing most helpful reviews Showing 1-25 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carolina D. Supervisor Used the software for: 2+ years ### "Property management, marketing and accounting." March 14, 2018 5.0 I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work. Pros I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time. Cons The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud. Review Source Response from RealPage March 15, 2018 Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing PD Pat D. Owner Real Estate Used the software for: 2+ years ### "Tech support rocks!!" October 8, 2024 5.0 Using Propertyware has been a very good experience for me and my company because of it's ease of use and stellar tech support Pros The thing that I LOVE about Propertyware is the tech support team. They are all very patient and eager to help. Cons The turn around time on ACH transactions. Some take about a week to clear Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware ease of use was the main reason. I was an old Tenant Pro subscriber so transition was smooth Review Source Response from RealPage October 31, 2024 Thanks for your review and the support team shout out! They truly are great! For ACH turnaround, time of day and time of week factor into the clearing of the payment, as does the payer's bank policy. For example, if a payment is made after a certain time of day on a Friday, then the processing won't actually begin until Monday, as most banks don't transact over the weekend. Hope that helps! And thanks again for your review. KS Kandace S. Property Management Bookkeeper Accounting Used the software for: 2+ years ### "Not the best in the market, but works for the right fit" September 10, 2024 3.0 Overall, it is efficient if you take the time to customize it and learn it. There is a pretty steep learning curve and it works best if all of your team have a good working knowledge of the way you decide to use the software. I think Real Page has the right idea now that they are migrating some management companies that don't need the level of customization that Propertyware provides to Buildium, which is alot easier to use. Pros The Reporting module is by far the best in the business. There is a learning curve, but the reports are so customizable that it is worth taking the time to learn ow to create meaningful reports. Cons The software as a whole is no as intuitive as other software. Once thing that REALLY has been an inconvenience is that they have one url for all databases, rather than unique urls for each database. It makes it difficult for people who work in more than 1 Propertyware database. Review Source Response from RealPage October 31, 2024 Thanks for your thoughtful review, Kandace. Please be sure to reach out to the customer support team for tips and advice on efficiencies with Propertyware that should help make things more intuitive. JW Jennifer W. Head Bookkeeper Real Estate Used the software for: 2+ years ### "Great software for property management companies" July 29, 2022 4.0 Overall, our experience is positive. Prior to PW we used QuickBooks, Excel and Word to manage everything. PW has allowed us to grow and automate much of what we used to do manually. Pros We onboarded about 800 units and while that involved a lot of work, the PropertyWare staff were very helpful and made the process easy. We like that staff across the board can use the software and we can tailor their experience based on what position they are in. Cons My company now manages over 1100 units for 16 different portfolios. PropertyWare isn't the most intuitive for handling that many units or portfolios. Also I struggle with reports, often times there are fields that aren't options to pull into reports. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Propertyware Pricing and ease of use Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We had too many units and using QuickBooks became to cumbersome Review Source Response from RealPage August 2, 2022 Hi Jennifer, Thanks for your review, and for making Propertyware your one-stop shop for managing your portfolios. Please continue to lean on support with any questions you may have, especially with reporting questions. Here's to many more years of growth together! - Charlie W KG Kellie G. Owner Real Estate Used the software for: 2+ years ### " A small business glance to Propertyware" February 15, 2023 5.0 This software saves me time, and this is ALWAYS a good thing. Pros The accounting aspect is critical and Propertyware nails it. I do wish you didn't need to be an actual accountant or bookkeeper to figure out how to make adjustments. This part is difficult and can take a lot of time to figure it out. Cons The Statements need to be more customized. I have several owners that are LLC's that want to see their Reserves broken out on their monthly statements. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware Price. At the time Propertyware was less expensive for the small business owner than Appfolio. Review Source Response from RealPage February 17, 2023 Thanks for your review, Kellie! We agree that saving time is always a good thing. If you haven't already, reach out to our support team with regard to submitting your suggestion for reports as part of our voice of the customer initiative. - Charlie W DK Dan K. Owner Real Estate Used the software for: 1-2 years ### "Do not Choose Propertyware" October 21, 2021 2.0 Horrible. Will not recommend. Pros I really like their customer support. Im consistently on the phone with them, because its such a bad software, but at least theres people to help solve issues. Cons Lots of things I hate about this software... Its clunky, its not intuitive at all, PW slow payments and make their money through interest. Imagine billions running through their bank accounts and they hold tenants and owners moneys for on average 7 business days per month. Tenants and Owners all hate using their portals. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Our franchisor is mandating this per our franchise agreement Review Source Response from RealPage October 29, 2021 Hi Dan, Thanks for your feedback. To clarify about our electronic payment processing, it should only take 3 - 5 business days (which excludes holidays and weekends) for the funds to clear. During this process, a series of actions take place to ensure the funds are available, decreasing the likelihood of a reversal. If you find your payments consistently take longer than 5 business days to fund, please reach out to customer support at 800-704-0154 Option 5 & 1. They will happily assist you to investigate what could be causing the delay. - Charlie W. TG Tristam G. Owner Real Estate Used the software for: 2+ years ### "Steer Clear!" October 10, 2022 3.0 They are the most frustrating company I have ever worked with. Pros The product is very customizable. But that doesn't help, when you add a custom field to track lockset codes, and once a year they have a "glitch" and erase them all! Cons We've been using propertyware for 3 years. The base product is fine. But they glitch constantly. We wanted to switch last year, but my PM's father passed and we were stuck for another year. Here are the main issues: 1. Our company website is constantly down. 2. Work orders "disappear," never to be relocated. 3. Applications "disappear" and you have to have the tenant reapply and eat the application fee. 4. Duplicate checks. It will pay the vender twice on occasion. 5. They indiscriminately don't pay an owner or 2 every month, so I have to go manually check after every reconciliation. 5. Customer service is in India. They have awesome techs, but the techs have no answer for any of the above issues. It's always just chalked up as a glitch. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware Because they were more customizable. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Because they couldn't hold pre-paid rent until the following month. Review Source Response from RealPage October 26, 2022 Hi Tristam, We take feedback like this very seriously. One of our representatives will be reaching out to learn more about your experience. - Charlie JP John P. Owner Real Estate Used the software for: 2+ years ### "Propertyware software for a landlord" November 16, 2021 5.0 I have found a great tool to streamline my rent collection, lead generation, and tenant interaction that allows me to grow my business without the worry of having to switch tools down the road once I reach a certain level. Pros The overall ability to manage every aspect of my rental business makes Propertyware an essential tool in running my business daily. Cons I find it difficult to utilize the expense side of of property management business using Propertyware. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware I liked the ability to customize certain aspects of the software that are unique to my business. Review Source TO Todd O. CEO Real Estate Used the software for: 2+ years ### "Propertyware is the best of the class" May 5, 2019 5.0 Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result. Pros Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors. Cons Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware Customizability was our number one priority. Being able to tailor the software to our processes rather than the other way around was a necessity. The other available options just don't allow for that. Propertyware does. Review Source Response from RealPage May 10, 2019 Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well. Cheers, Casi Cassandra Rollins - Sr. Director, Product Marketing Propertyware Julie K. Used the software for: 2+ years ### "Nightmare of a company" April 6, 2017 1.0 Pros The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates. Cons Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months. My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition. The basics of this software for daily things like keeping track of units, leases, work orders is good. But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time. I have had 8 account managers in just over 2 years. None seem to care about us as a customer. We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product. I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software. I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company. Review Source JM Jade M. Application Dept. Accounting Used the software for: 2+ years ### "A great software for property management" November 21, 2024 4.0 I have been using propertyware for over 3 years and I don't see myself moving on from this software. Occasionally it has its bad days with buffering and being slow, but I can always trust that the system goes back to normal. It makes managing rental properties so much easier because everything you need (leases, money tabs, report tabs, maintenance tabs) are all in one spot and easily accessible. Pros Propertyware is what my employer uses for all of our property rentals. It is very easy to use, find information, and a great software for property management. Cons I do not like how often the site buffers, stops working, and when the CRP function takes so long to get added to propertyware to generate for when we legally have to get them out. Review Source OM Ozzy M. Manager Real Estate Used the software for: 1-2 years ### "Propertyware and me." October 1, 2024 5.0 Overall ive been happy with propertyware, i only use the most basic items. Lookgin forward to learnign more. Pros Every possible option that you could want to use is already part of propertyware. Cons It almost has too much, so at time its hard to learn and get proficient at it. Review Source Response from RealPage October 31, 2024 Thanks for your review, Ozzy! When you have questions, please reach out to customer service, and they'll be glad to help you find an answer. JG Jennifer G. Owner Real Estate Used the software for: 2+ years ### "Southern Classic Management Services, Inc" October 21, 2021 5.0 There is no way possible we could manage the amount of properties we manage without Propertyware, or a comparable product. We are vey happy with Propertyware and see they are always trying to improve on their product. Sometimes improvement, like with Quickbooks, makes life harder. No so with Propertyware. They do the work outside of office hours and it is seamless when launched, no causing the product to run slower. Pros We find we use this product in many ways. Just a few ways would be keeping up with leases, reports for our owners, tracking maintenance needs, collection of funds and staying on top of late paying tenants, keeping track of security deposits held, keeping and balancing checking accounts and invoicing tenants . We find most times this product is easy to use and when we have a problem, tech support is very good. We love Propertyware. Cons We cannot minimize when sending an email from Propertyware. Sometimes we need to view the tenants summary or ledger to get information to complete the email to the tenant. This causes us to have to either close the email and start over from scratch or open Propertyware in another tab so we can see the tenants information needed to write the email. Having Propertyware open under two tabs can be dangerous when you perform certain tasks. The body of the email you are trying to send does not have spell check. This causes us to have to copy and paste the email to a word processer to spell check it and then copy and paste back to the email if any corrections were made. The subject line of the email has spell check and we do not understand why the body of the email cannot have it as well to stream line the process. We would love to see a way Propertyware could take into consideration the owner owes a commission when paying bills. Presently we have to post management fees, edit the checks produced by entering the word Delete as the check number and then we can pay bills and not use all money in the portfolio, leaving money to be able to pay the commission owed. The next week we have to delete the checks produced, post management fees again, edit the checks again before we can pay bills again. It is a work around but it would be nice not to have to use it. Reason for choosing Propertyware It appeared to suit all our needs. Review Source CF Charla F. Property Manager Real Estate Used the software for: Less than 6 months ### "Is Propertyware a fit for everyone?" November 8, 2016 3.0 This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times. Pros The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!! Cons Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year. Review Source CM Chari M. Tenant Relations Coordinator Real Estate Used the software for: 2+ years ### "Totally User Friendly" July 23, 2021 5.0 Excellent software/program. Excellent customer service. Pros The Propertyware program is very user friendly. Not just that, but the support you receive if you have any questions or concerns is top notch! I occasionally run into some sort of problem and just about every time I've ever called Support, the representative I speak with solves my problem with very little effort. Two times in the 9 years I've been using this program, I have run into a problem that could't be solved by the rep that I speak with. They try to the best of their ability, but then let me know that it needs to be escalated to someone else. Both times, I received a call the next morning with the solution! The reps are always friendly, respectful and no question is treated as "stupid"! Tney are great! Cons I don't use all of the features because I'm a Tenant Relations Supervisor and do not work with the maintenance or owner features. I don't feel there are any cons to the part of the program that I use. Review Source NB Nichole B. Tenant Care Coordinator Real Estate Used the software for: 1-2 years ### "Enjoying the system, only because the support team is on point and response time is impeccable. " May 3, 2022 5.0 Fairly new to PW, but enjoying it. Mainly the support team makes this work for me. Pros The support team. To have such a great support team really ensures the product you want fulfills the desires of the customer in question (SPM). All systems will have issues, but the support team you offer are the pillars allowing this product to go beyond. Cons Can not open multiple browsers with the system. If I open tenant-A to send a notice through mail merge, but go to tenant-B's page just for a glance, since tenant-B was the last page I looked at, that's the information that will plug in when I select mail merge on tenant-A's page. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Wasn't meeting the needs of the company. Review Source JC Jeanine C. Controller Real Estate Used the software for: 2+ years ### "Great software for a small business" April 21, 2022 5.0 Customer service is generally helpful. Pros Online tenant portal really helps corporate office as well as the tenant Cons They do not have a feature that clones JE that are more than one item at a time. Example is the monthly Property Tax Accruals have to be typed in every month by hand. If you use the new recurring entries function it will only do one account per entry which is bot good when you have many properties. One monthly entry for one property can be 4 recurring JE to cover that. Just not workable. To much to have to check each month to see if its in correctly. Many of the reports you cannot pull all information into one report. You have to use several and get them into excel takes time. If the information is all in PW wish the information flowed to all reports. Reason for choosing Propertyware CPA referral Review Source Response from RealPage May 6, 2022 Hi Jeanine, Please reach out to customer care for suggestions on how to handle bulk journal entries or to make a feature suggestion. Thanks for your review! - Charlie W HR Heather R. Operations Manager Real Estate Used the software for: 2+ years ### "Great Software for Property Management" April 22, 2022 4.0 Overall is a great software to use. We manage 500 properties and provide owner accounting through the property ware reports. Pros I like the concise clear view of the features of this software. Other softwares are too cluttered and excel based. This software is more modern in view and cleaner to operate. Cons Technicial support. Whenever I call about glitches mainly in bill pay with partial payment applications, I'm on the phone at minimum for an hour and they can never fix it right away. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rently](https://www.capterra.com/p/194236/Rently/) Review Source NA Naz A. Account Manager Real Estate Used the software for: 2+ years ### "ACH EPay Trigger 5th Day (False Info)" December 14, 2017 3.0 Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently there is no such trigger. PM BEWARE !! Pros This product has the basic typical platform that most PM Tools provide. Input information into a database is alright. Cons To All BeWare !! Problem: Out PM Company was seeing that when a Tenant pays rent via the Tenant Portal ACH Payment (EPay Status: Pending, PW Cycle: Approved, Processed, Originated) the Epay Status would go from Settled one day to Returned the next. Heven forbid the PM Company paid their Owners based upon this FALSE information (EPay Status: Settled, PW Cycle: Pending, No Reply from Bank). Property Ware (PW) Process is Tenant submits a payment via Tenant Portal EPay (PM sees in PW Tool: Pending). PW goes through many cycles (PW Cycles: Approved, Processed, Originated, but still the PM sees in PW Tool: Pending). PW states that it can take up to 3 to 5 business days to process the payment (FALSE Info). Within 3-5 business days if PW does not hear back from Bank that Tenant funds are approved, then PW on its own will change the status to Settled (PM see in PW Tool: Settled, PW Cycle: Settled (False Info)). You as the PM Company pay your Owners based upon this PW Status: Settled (False Info). Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently, there is no such trigger. PM BEWARE !! It would be nice to have a PW Tool that was looking out for the USERs best interest (PM User) vs the Tenant's best interest (False Info). Review Source DR Diane R. Property Manager Real Estate Used the software for: 2+ years ### "Property Manger PW review Nov 21" November 2, 2021 5.0 the customer service center workers are all professional and patient. Some times it takes over an hour for a call in to end for issues but they get the job done. Pros Easy to use and a one stop shop for keeping track of the properties. Cons The way you have to attach documents and not really clear with report features when you want specific information pulled you have to hunt for it to be generated. Review Source CM Colin M. Broker Prop Mgr Real Estate Used the software for: 2+ years ### "Propertyware review" March 26, 2024 4.0 It’s better than Quick books which is what we used prior to PW. Pros Better than quickbooks. The maintenance management section works well Cons Not intuitive. I would absolutely hate it if support wasn’t so great. Software seems to be built by accountants for accountants. Simple tasks are more difficult than than they need to be. Review Source Response from RealPage May 1, 2024 Hi Colin. Thanks for your review. Be sure to check out Propertyware University by clicking on the "Training" link in the upper-right section of your account. VR Verified Reviewer CEO Real Estate Used the software for: 1-2 years ### "Real Page seems Outdated" November 27, 2018 3.0 RealPage was decent for property management, it was just not as user friendly as I would have liked. It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly. Pros This does most of what you need to property management and works well with affordable properties. It has a good selection of reports and is fairly easy to use. It does a good job of tracking prospects and creating tasks to manage your staff Cons Real Page seem a little clunky and not as easy to use if you manage multiple properties from the same office. It felt like we were always jumping in and out of properties and we could not easily move between the properties. Also the accounting portion was not well integrated with the rest of the system Review Source Response from RealPage November 30, 2018 Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users. In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned! FQ Felecia Q. Office Manager Real Estate Used the software for: 2+ years ### "My Views On Propertyware" July 20, 2021 5.0 Propertyware allows me to get all the information I need regarding our tenants and properties in one place. Accessing one place that houses everything I need daily makes my job a lot easier to do. I also enjoy the online classes offered, and I find them very helpful. Pros The ease that I can do almost everything in one place. In addition, the support for users is amazing. Cons After using this software for the past few years, I can't come up with anything that I least like about this software. Reason for choosing Propertyware It allowed my accountant to utilize this with Quickbooks. Review Source RL Ralph L. MANAGER Real Estate Used the software for: 2+ years ### "Properyware review" August 29, 2023 4.0 Overall, it is acceptable for a real estate rental business. Pros Ease of entering payments, reconciliations, bill payment, good variety of mgmt reports Cons The accounting does not really coincide with accepted accounting principals, consequently I have to double check accounting entries before preparing tax returns. Support representatives service below par at times also hard to communicate with them sometimes. Review Source MG Mary G. Director of Training and Development Real Estate Used the software for: 2+ years ### "Propertyware Product Review" May 28, 2019 4.0 My experience has been positive with Propertyware. As a large client, it is extremely helpful to have a Platinum Support Agent connected to our account that has a relationship with our users. The support team has been extremely responsive in working with our teams and discussions about enhancements to be competitive with our products. Being included on BETA teams and development discussion is an extremely positive experience because they are learning about the industry and taking that knowledge for the product enhancements needed. Pros The software is built to grow with your company. With the flexibility of the system's customization, including the reporting, custom views, and custom fields, your company can record, track, and analyze business short term and long term business trends. Cons The system experiences glitches at times and can slow down based on usage. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing Propertyware The customization of Propertyware. Review Source Response from RealPage May 29, 2019 Hi, Mary - Thanks for taking the time to write us a review! As always, your feedback is appreciated. Cheers, Casi Cassandra Rollins, Sr. Director Product Marketing RealPage Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.