# Propertyware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Propertyware the right Property Management solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/25491/Propertyware/reviews --- Propertyware 3.9 (325) [View alternatives](https://www.capterra.com/p/25491/Propertyware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Propertyware Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews Malisha C Leasing ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Online payment features are appreciated because they can reduce manual check handling and free up time for property managers.“ December 31, 2025 JM Jade M Application Dept.Accounting, 2 - 10 employeesUsed the software for: More than 2 years. “I do not like how often the site buffers, stops working, and when the CRP function takes so long to get added to propertyware to generate for when we legally have to get them out.“ November 21, 2024 KC Keleigh C ManagerRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I like it's customizability and user-friendliness, allowing property managers to tailor the software to their specific needs.“ June 5, 2025 DK Dana K Leasing agentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The accounting reports are limited, not sophisticated enough to run a budget or year over year comps.“ September 27, 2024 KK Kari K OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “Technology does not come naturally to me and they are very helpful.“ May 19, 2025 PN Peter N CEOReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It feels like legacy software built around Windows 2000 that RealPage doesn't support or really care about. “ February 12, 2025 OM Ozzy M ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Overall ive been happy with propertyware, i only use the most basic items. “ October 1, 2024 zc zhara c assistantReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, some processes required more manual steps than I expected.“ September 26, 2024 ## Showing most helpful reviews Showing 1-25 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carolina D. Supervisor Used the software for: 2+ years ### "Property management, marketing and accounting." March 14, 2018 5.0 I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work. Pros I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time. Cons The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud. Review Source Response from RealPage March 15, 2018 Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing PD Pat D. Owner Real Estate Used the software for: 2+ years ### "Tech support rocks!!" October 8, 2024 5.0 Using Propertyware has been a very good experience for me and my company because of it's ease of use and stellar tech support Pros The thing that I LOVE about Propertyware is the tech support team. They are all very patient and eager to help. Cons The turn around time on ACH transactions. Some take about a week to clear Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware ease of use was the main reason. I was an old Tenant Pro subscriber so transition was smooth Review Source Response from RealPage October 31, 2024 Thanks for your review and the support team shout out! They truly are great! For ACH turnaround, time of day and time of week factor into the clearing of the payment, as does the payer's bank policy. For example, if a payment is made after a certain time of day on a Friday, then the processing won't actually begin until Monday, as most banks don't transact over the weekend. Hope that helps! And thanks again for your review. KS Kandace S. Property Management Bookkeeper Accounting Used the software for: 2+ years ### "Not the best in the market, but works for the right fit" September 10, 2024 3.0 Overall, it is efficient if you take the time to customize it and learn it. There is a pretty steep learning curve and it works best if all of your team have a good working knowledge of the way you decide to use the software. I think Real Page has the right idea now that they are migrating some management companies that don't need the level of customization that Propertyware provides to Buildium, which is alot easier to use. Pros The Reporting module is by far the best in the business. There is a learning curve, but the reports are so customizable that it is worth taking the time to learn ow to create meaningful reports. Cons The software as a whole is no as intuitive as other software. Once thing that REALLY has been an inconvenience is that they have one url for all databases, rather than unique urls for each database. It makes it difficult for people who work in more than 1 Propertyware database. Review Source Response from RealPage October 31, 2024 Thanks for your thoughtful review, Kandace. Please be sure to reach out to the customer support team for tips and advice on efficiencies with Propertyware that should help make things more intuitive. JW Jennifer W. Head Bookkeeper Real Estate Used the software for: 2+ years ### "Great software for property management companies" July 29, 2022 4.0 Overall, our experience is positive. Prior to PW we used QuickBooks, Excel and Word to manage everything. PW has allowed us to grow and automate much of what we used to do manually. Pros We onboarded about 800 units and while that involved a lot of work, the PropertyWare staff were very helpful and made the process easy. We like that staff across the board can use the software and we can tailor their experience based on what position they are in. Cons My company now manages over 1100 units for 16 different portfolios. PropertyWare isn't the most intuitive for handling that many units or portfolios. Also I struggle with reports, often times there are fields that aren't options to pull into reports. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Propertyware Pricing and ease of use Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We had too many units and using QuickBooks became to cumbersome Review Source Response from RealPage August 2, 2022 Hi Jennifer, Thanks for your review, and for making Propertyware your one-stop shop for managing your portfolios. Please continue to lean on support with any questions you may have, especially with reporting questions. Here's to many more years of growth together! - Charlie W KG Kellie G. Owner Real Estate Used the software for: 2+ years ### " A small business glance to Propertyware" February 15, 2023 5.0 This software saves me time, and this is ALWAYS a good thing. Pros The accounting aspect is critical and Propertyware nails it. I do wish you didn't need to be an actual accountant or bookkeeper to figure out how to make adjustments. This part is difficult and can take a lot of time to figure it out. Cons The Statements need to be more customized. I have several owners that are LLC's that want to see their Reserves broken out on their monthly statements. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware Price. At the time Propertyware was less expensive for the small business owner than Appfolio. Review Source Response from RealPage February 17, 2023 Thanks for your review, Kellie! We agree that saving time is always a good thing. If you haven't already, reach out to our support team with regard to submitting your suggestion for reports as part of our voice of the customer initiative. - Charlie W DK Dan K. Owner Real Estate Used the software for: 1-2 years ### "Do not Choose Propertyware" October 21, 2021 2.0 Horrible. Will not recommend. Pros I really like their customer support. Im consistently on the phone with them, because its such a bad software, but at least theres people to help solve issues. Cons Lots of things I hate about this software... Its clunky, its not intuitive at all, PW slow payments and make their money through interest. Imagine billions running through their bank accounts and they hold tenants and owners moneys for on average 7 business days per month. Tenants and Owners all hate using their portals. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Our franchisor is mandating this per our franchise agreement Review Source Response from RealPage October 29, 2021 Hi Dan, Thanks for your feedback. To clarify about our electronic payment processing, it should only take 3 - 5 business days (which excludes holidays and weekends) for the funds to clear. During this process, a series of actions take place to ensure the funds are available, decreasing the likelihood of a reversal. If you find your payments consistently take longer than 5 business days to fund, please reach out to customer support at 800-704-0154 Option 5 & 1. They will happily assist you to investigate what could be causing the delay. - Charlie W. TG Tristam G. Owner Real Estate Used the software for: 2+ years ### "Steer Clear!" October 10, 2022 3.0 They are the most frustrating company I have ever worked with. Pros The product is very customizable. But that doesn't help, when you add a custom field to track lockset codes, and once a year they have a "glitch" and erase them all! Cons We've been using propertyware for 3 years. The base product is fine. But they glitch constantly. We wanted to switch last year, but my PM's father passed and we were stuck for another year. Here are the main issues: 1. Our company website is constantly down. 2. Work orders "disappear," never to be relocated. 3. Applications "disappear" and you have to have the tenant reapply and eat the application fee. 4. Duplicate checks. It will pay the vender twice on occasion. 5. They indiscriminately don't pay an owner or 2 every month, so I have to go manually check after every reconciliation. 5. Customer service is in India. They have awesome techs, but the techs have no answer for any of the above issues. It's always just chalked up as a glitch. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware Because they were more customizable. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Because they couldn't hold pre-paid rent until the following month. Review Source Response from RealPage October 26, 2022 Hi Tristam, We take feedback like this very seriously. One of our representatives will be reaching out to learn more about your experience. - Charlie JP John P. Owner Real Estate Used the software for: 2+ years ### "Propertyware software for a landlord" November 16, 2021 5.0 I have found a great tool to streamline my rent collection, lead generation, and tenant interaction that allows me to grow my business without the worry of having to switch tools down the road once I reach a certain level. Pros The overall ability to manage every aspect of my rental business makes Propertyware an essential tool in running my business daily. Cons I find it difficult to utilize the expense side of of property management business using Propertyware. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware I liked the ability to customize certain aspects of the software that are unique to my business. Review Source TO Todd O. CEO Real Estate Used the software for: 2+ years ### "Propertyware is the best of the class" May 5, 2019 5.0 Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result. Pros Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors. Cons Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware Customizability was our number one priority. Being able to tailor the software to our processes rather than the other way around was a necessity. The other available options just don't allow for that. Propertyware does. Review Source Response from RealPage May 10, 2019 Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well. Cheers, Casi Cassandra Rollins - Sr. Director, Product Marketing Propertyware Julie K. Used the software for: 2+ years ### "Nightmare of a company" April 6, 2017 1.0 Pros The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates. Cons Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months. My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition. The basics of this software for daily things like keeping track of units, leases, work orders is good. But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time. I have had 8 account managers in just over 2 years. None seem to care about us as a customer. We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product. I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software. I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company. Review Source JM Jade M. Application Dept. Accounting Used the software for: 2+ years ### "A great software for property management" November 21, 2024 4.0 I have been using propertyware for over 3 years and I don't see myself moving on from this software. Occasionally it has its bad days with buffering and being slow, but I can always trust that the system goes back to normal. It makes managing rental properties so much easier because everything you need (leases, money tabs, report tabs, maintenance tabs) are all in one spot and easily accessible. Pros Propertyware is what my employer uses for all of our property rentals. It is very easy to use, find information, and a great software for property management. Cons I do not like how often the site buffers, stops working, and when the CRP function takes so long to get added to propertyware to generate for when we legally have to get them out. Review Source OM Ozzy M. Manager Real Estate Used the software for: 1-2 years ### "Propertyware and me." October 1, 2024 5.0 Overall ive been happy with propertyware, i only use the most basic items. Lookgin forward to learnign more. Pros Every possible option that you could want to use is already part of propertyware. Cons It almost has too much, so at time its hard to learn and get proficient at it. Review Source Response from RealPage October 31, 2024 Thanks for your review, Ozzy! When you have questions, please reach out to customer service, and they'll be glad to help you find an answer. PB Pamela B. Long Term Leasing Agent Real Estate Used the software for: 2+ years ### "An Absolute must for property management " April 19, 2023 5.0 It is a great program, the texting is awesome. I would love an option that we can text a number and not have that number in our system... for instance.. i need to text a perspective tenant but they are not in the system.. so i have to set them up as a contact and thats a process.. Pros Integration is a snap. The text messaging option makes communcation so much easier. Cons I wish that lease extensions for the future would be easier. If there was a way to draft the lease extension without changing the actual lease i could get these done much sooner but being that i have to change the actual "lease end date" in the lease and the amounts in auto pay to make it populate i cant do them early. Reason for choosing Propertyware best all around software Review Source Response from RealPage July 10, 2023 Thank you for your review, Pamela! We're so glad you like the texting and you've got some great suggestions on what you'd like to see in the feature going forward. Be sure to also voice these suggestions to our customer service team, as they can properly log them for the developers to review. Thanks again! - Charlie AB Aaliyah B. Operations Manager Real Estate Used the software for: 2+ years ### "Good product but improvements could be made." May 31, 2022 4.0 Good overall but still looking for ways to improve the business. I do look for other SW options from time to time. We have been looking at Doorloop at the moment. Pros Good product but improvements could be made. Overall I do like this product. I have not used other PM products so I can't really say what I like best. Cons Customization and automation. In 2022 I believe automation is becoming very important. There are some tedious tasks that I believe could be reduced or completely removed by adding automation. Setting up custom auto emails and alerts would be tremendously helpful to our business. We loved the idea of the docusign integration but it had some limitations to we removed the feature. It would not allow us to add/edit certain things before sending (without going and editing the whole template. Not all leases are the same so we need a little flexibility) so I think this could be an incredible feature with some improvements. Text message feature was a good idea but had no mass text functions at the time so we got rid of it. This would also be a good spot for auto texts. CONDITIONAL LOGIC would also be an amazing addition. Review Source MD Michael D. Marketing Team Leader Real Estate Used the software for: 2+ years ### "Propertyware is complex and challenging, but provides nearly comprehensive functionality. " February 9, 2018 3.0 Our property management company, Royal Rose Properties, literally could not function without it. Pros Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management. Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome. Cons It looks like it's from 1990...and it \*acts\* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, \*despite HAVING a unique URL\* that you can easily link to. So why is that one thing alone unable to be right-click opened? For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.) Review Source PC Patrick C. President Real Estate Used the software for: 2+ years ### "Propertyware has made our life so much easier" February 24, 2023 5.0 Overall we have been very pleased with the software and plan on continuing using it for years to come. Pros The software is very easy to use and allows us to take care of our tenants and owners with ease Cons Occasionally there are issues syncing the financial information with QuickBooks but over the years we've learned to work around for most of the problems Reason for choosing Propertyware It came highly recommended on a web search Review Source Response from RealPage April 19, 2023 Thank you for your review, Patrick! We're glad to be your partner and we see a bright future ahead! LB Lorie B. Property Manager Real Estate Used the software for: 6-12 months ### "Propertyware: Good but looking forward to improvements" July 27, 2021 4.0 It's mostly been good, I've had some great customer service. It seems to have been a bit rough lately, but haven't been needing to call as often. Pros It's been a bit of a learning curve, but it's working well for us now most of the time. I like that it is customizable, I feel like there are more features than we are currently using, but hope to be able to discover other ways to make it useful for us. I can see that there is room for improvement and appreciate that they seem to be working on making improvements. Cons Application Process is more difficult than it should be. Applicant prospects often can't complete without calling in for help. They become very frustrated. It's difficult to determine what their problems are, seems to work differently for everyone depending on the browser they are using, etc. See my answers to "Vacancy Management" rating question. Customer Service experience is Very hit or miss, sometimes awesome and sometimes takes a very long time to get what amounts to a bad guess. Review Source AM Anita M. Accountant/Property Manager Real Estate Used the software for: 2+ years ### "Propertyware is highly recommended by me for Property Managers" April 21, 2022 4.0 Pros I was happy to see the company was working with a software that combines so much property management information. Cons I spoke on view previous responses when working with the accounting. Review Source LG Lizette G. PM Real Estate Used the software for: 2+ years ### "Great Property Management Software" February 21, 2023 4.0 Great in many levels. Awesome if used hand in hand with the resident portal. The resident portal gives it great meaning. Pros Property management friendly. Easy to work with, unique for universal in compare to other PM softwares Cons Text messages does not have a real use. Even though it could be a great tool, it is not functional within PW. Reason for choosing Propertyware Portfolio was low at the time, not considering high growth in the short run. But it seems to handle large and low portfolios. Review Source Response from RealPage April 19, 2023 Thanks for your review, Lizette. Please feel free to reach out to our customer support team with your feedback about texting, and for any potential troubleshooting. MR Miranda R. Bookkeeper Real Estate Used the software for: 2+ years ### "Propertyware Review" May 3, 2019 4.0 I enjoy using the Propertyware system. I find it easy to use. Pros Propertyware system is easy to use. Being web based, access anywhere Cons At first the training was difficult, we found little help in calling customer service. We had a new account Representative reach out to us, she was able to guide us to all the new training Propertyware has to offer. We are now on a better road to fully using all the tools. I know the system was build for the smaller multifamily property and has all the custom features, but this requires us to manually enter all of the information. I wish we had a training like before, come in and set up the system for us when we first started. After 7 years of using the system we are just now setting up all the Marketing settings, we have not even started using the widgets yet. To break it down, 7 years ago we didn't have the training needed to transfer to this system, now I feel we are getting the help we need. Review Source Response from RealPage May 10, 2019 Hi Miranda - Thank you for taking the time to submit a review. We really appreciate your feedback. A lot has changed over the last 7 years and our implementation specialists are continuing to standardize processes with the help of customers like you. You can take advantage of the free instructor-led classes and open mic sessions offered by Propertyware University that you can schedule at your leisure by logging into Propertyware then selecting the training link, and choosing Instructor-Led classes from the top left menu. Cheers, Casi ARR Anna Rivera R. Admin Real Estate Used the software for: 2+ years ### "Detail oriented users - this software is for you" July 25, 2022 5.0 Been using program for about 14 years. Great to have data at my finger tips from years back - also avoids renting to tenants that were disruptive or owed money from a previous tenancy. Pros The accounting reports are great - easy to convert to an income statement. Cons You have to know where to go in order to do certain functions. Once you know where to go the information is excellent. Support staff are excellent to work with - the last year has seen an increase in response time - very much appreciated. Review Source Response from RealPage July 29, 2022 Thanks for your review, Anna! We've been working hard to provide a best-in-class support experience, and I'm excited to know it's been a benefit for you. - Charlie W LD Linnea D. COO Real Estate Used the software for: Less than 6 months ### "Didn't work out like planned..." August 9, 2016 2.5 Pros The portals (owner & tenant - and being able to login to the portals as the owner/tenant to see what they see), ePayments (the flexibility to have recurring or one-time, the tenant can process them or you can process them in the office), rent and late fees post automatically, recurring payables (you can set them up as paid so you don't have to post payments each month), cloning invoices (never seen this feature before and it is a huge time-saver), scheduled reports (you can send as Excel or PDF), the custom fields (you can pretty much add them anywhere), attaching documents (you can upload docs to just about every page). Cons Many of the bells and whistles they sold us on don't work for us. We never used the online application (one of the items we were most excited about) because it did not have an electronic signature so the applicant had to fax that page in. They now offer eSignatures but want an additional $1/unit which would basically double our price. The app that comes with the system is very limited and the new maintenance app is another add-on for an additional $1/unit. Maintenance time can be entered on a work order but it is invoiced one entry at a time instead of creating consolidated invoices (so we don't use it). They say the system handles fiscal months that aren't calendar based but your reporting and budgeting options are limited (the budget and any month based reports only pull calendar month data which makes them useless to us). Any reports you customize have to be customized again in order to "update" the template when they make changes to it which is hugely time consuming (the report defaults to the original report settings). Changes they made to the system affected our mail merge templates resulting in broken links and formatting issues (I have had to re-do most templates twice because of this - again a huge time suck). System glitches or issues (like a problem I have right now with a tenant ledger being out of balance) take months to be resolved once you finally get it escalated to development... and they often close the ticket even when the problem is not resolved so you have to call and spend more time trying to convince them that it is not fixed. The prospect area is incredibly "chunky" and not very helpful. I've yet to find a traffic report so we are using excel. The journal entries leave a lot to be desired- no recurring, can't code to a unit, and you have to book them from either the tenant ledger, owner ledger or bank ledger instead of one centralized place. Review Source LT Laurie T. Office Support Specialist Real Estate Used the software for: 2+ years ### "Grateful for Propertyware" August 26, 2021 5.0 Love this software. Easy to use. Pros Love that reports can be made and love the credit check feature and DocuSign feature. Cons Would like for a completed document to be received the same time that the management signs the document. Sometimes the completed documents come in days later or not at all. Review Source DK Deanna K. Rental Portfolio Manager Real Estate Used the software for: 2+ years ### "Archaic Software" April 21, 2022 2.0 It has been ok but it is time for a change Pros Not a whole lot. It is very clunky, archaic. Cons No ability to text from the site, vendors cannot attach picture to work orders. No ability for inspections on each property. The list goes on. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware I was not a part of the selection process Review Source Response from RealPage May 6, 2022 Hi Deanna, Thank you for leaving your honest review. If you haven't already, please reach out to customer support to leave feature suggestions with them. The more customers we hear from about introducing or updating features, the better. - Charlie W MB Meghan B. Owner and Rental Manager Real Estate Used the software for: 2+ years ### "You won't regret it." January 21, 2020 5.0 Love it. It has smoothed out our processes and has helped us to integrate time saving technology solutions which we would not have had otherwise. Tenant portals, communication trails, time logs on maintenance requests. Pros Customer Service. Constant Improvements. Meets me where I am in support of my business functions. It was the first company to offer certain items that I needed to have the software work for my business. Ease of attaching documentation to the customer accounts. Cons Trying to create custom reports and customizing the dashboards. It does not promote commercial units online. Financial side of software was not an ideal solution. We reverted to Quickbooks which we have used for 20 years. Needs a better mobile solution (which they are working on as of 1/1/20) Reason for choosing Propertyware It offered solutions that allowed flexibility that other companies didn't prioritize to bring to market, such as allowing different time periods for rentals, such as weekly or quarterly and allowed us to bill on the first, 15th or any other day of the month. I waited several years for these options to come to market. Propertyware was the first to offer it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.