---
title: "Propertyware Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Propertyware the right Property Management solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/25491/Propertyware/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Propertyware

3.9 (325)

[View alternatives](https://www.capterra.com/p/25491/Propertyware/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Propertyware

Ease of use

3.8

Customer Service

4.0

## Pros and Cons in Reviews

Malisha C

Leasing ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years.

“Online payment features are appreciated because they can reduce manual check handling and free up time for property managers.“

December 31, 2025

JM

Jade M

Application Dept.Accounting, 2 - 10 employeesUsed the software for: More than 2 years.

“I do not like how often the site buffers, stops working, and when the CRP function takes so long to get added to propertyware to generate for when we legally have to get them out.“

November 21, 2024

KC

Keleigh C

ManagerRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“I like it's customizability and user-friendliness, allowing property managers to tailor the software to their specific needs.“

June 5, 2025

PN

Peter N

CEOReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“It feels like legacy software built around Windows 2000 that RealPage doesn't support or really care about. “

February 12, 2025

ER

Eva R

Senior Property MgrReal Estate, 2 - 10 employeesUsed the software for: 1-2 years.

“support spot on and gets back almost immediately to your request“

April 24, 2026

DK

Dana K

Leasing agentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“The accounting reports are limited, not sophisticated enough to run a budget or year over year comps.“

September 27, 2024

ER

Eva R

Senior Property MgrReal Estate, 2 - 10 employeesUsed the software for: 1-2 years.

“support if needed is spot on“

April 24, 2026

KM

Krystyna M

OwnerReal Estate, Self-employedUsed the software for: More than 2 years.

“There is some functionality that is missing making some of my task harder with manual overhead.“

January 9, 2024

## Showing most helpful reviews

Showing 1-25 of 325 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Carolina D.  
Supervisor  
  
Used the software for: 2+ years

### "Property management, marketing and accounting."

March 14, 2018

5.0

I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Pros

I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Cons

The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Review Source

Response from Realpage

March 15, 2018

Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing

KG

Kellie G.  
Owner  
Real Estate  
Used the software for: 2+ years

### " A small business glance to Propertyware"

February 15, 2023

5.0

This software saves me time, and this is ALWAYS a good thing.

Pros

The accounting aspect is critical and Propertyware nails it. I do wish you didn't need to be an actual accountant or bookkeeper to figure out how to make adjustments. This part is difficult and can take a lot of time to figure it out.

Cons

The Statements need to be more customized. I have several owners that are LLC's that want to see their Reserves broken out on their monthly statements.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Reason for choosing Propertyware

Price. At the time Propertyware was less expensive for the small business owner than Appfolio.

Review Source

Response from Realpage

February 17, 2023

Thanks for your review, Kellie! We agree that saving time is always a good thing. If you haven't already, reach out to our support team with regard to submitting your suggestion for reports as part of our voice of the customer initiative. - Charlie W

KS

Kandace S.  
Property Management Bookkeeper  
Accounting  
Used the software for: 2+ years

### "Not the best in the market, but works for the right fit"

September 10, 2024

3.0

Overall, it is efficient if you take the time to customize it and learn it. There is a pretty steep learning curve and it works best if all of your team have a good working knowledge of the way you decide to use the software. I think Real Page has the right idea now that they are migrating some management companies that don't need the level of customization that Propertyware provides to Buildium, which is alot easier to use.

Pros

The Reporting module is by far the best in the business. There is a learning curve, but the reports are so customizable that it is worth taking the time to learn ow to create meaningful reports.

Cons

The software as a whole is no as intuitive as other software. Once thing that REALLY has been an inconvenience is that they have one url for all databases, rather than unique urls for each database. It makes it difficult for people who work in more than 1 Propertyware database.

Review Source

Response from Realpage

October 31, 2024

Thanks for your thoughtful review, Kandace. Please be sure to reach out to the customer support team for tips and advice on efficiencies with Propertyware that should help make things more intuitive.

JP

John P.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Propertyware software for a landlord"

November 16, 2021

5.0

I have found a great tool to streamline my rent collection, lead generation, and tenant interaction that allows me to grow my business without the worry of having to switch tools down the road once I reach a certain level.

Pros

The overall ability to manage every aspect of my rental business makes Propertyware an essential tool in running my business daily.

Cons

I find it difficult to utilize the expense side of of property management business using Propertyware.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing Propertyware

I liked the ability to customize certain aspects of the software that are unique to my business.

Review Source

JT

Janice T.  
Accountant  
Real Estate  
Used the software for: 2+ years

### "One Stop Shop "

January 12, 2024

5.0

Excellent, the technical service team is top notch.

Pros

Easy to track rental payment, ease of owner draws. No other software we looked into featured in depth owner information. Propertyware ticks all the boxes

Cons

Wish it catered to a few more Canadian features. I also I can't post to an account without attaching to a specific portfolio.

Alternatives considered

[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Mi Property Portal](https://www.capterra.com/p/213517/Mi-Property-Portal/)

Reason for choosing Propertyware

\[sensitive content hidden\] Features were none existent in other software

Review Source

Response from Realpage

January 19, 2024

We're glad to see that Propertyware checks all these important boxes for your business, Janice! Thanks for taking the time to write this thorough review.

TG

Tristam G.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Steer Clear!"

October 10, 2022

3.0

They are the most frustrating company I have ever worked with.

Pros

The product is very customizable. But that doesn't help, when you add a custom field to track lockset codes, and once a year they have a "glitch" and erase them all!

Cons

We've been using propertyware for 3 years. The base product is fine. But they glitch constantly. We wanted to switch last year, but my PM's father passed and we were stuck for another year. Here are the main issues: 1. Our company website is constantly down. 2. Work orders "disappear," never to be relocated. 3. Applications "disappear" and you have to have the tenant reapply and eat the application fee. 4. Duplicate checks. It will pay the vender twice on occasion. 5. They indiscriminately don't pay an owner or 2 every month, so I have to go manually check after every reconciliation. 5. Customer service is in India. They have awesome techs, but the techs have no answer for any of the above issues. It's always just chalked up as a glitch.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Reason for choosing Propertyware

Because they were more customizable.

Switched from

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Because they couldn't hold pre-paid rent until the following month.

Review Source

Response from Realpage

October 26, 2022

Hi Tristam, We take feedback like this very seriously. One of our representatives will be reaching out to learn more about your experience. - Charlie

PD

Pat D.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Tech support rocks!!"

October 8, 2024

5.0

Using Propertyware has been a very good experience for me and my company because of it's ease of use and stellar tech support

Pros

The thing that I LOVE about Propertyware is the tech support team. They are all very patient and eager to help.

Cons

The turn around time on ACH transactions. Some take about a week to clear

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing Propertyware

ease of use was the main reason. I was an old Tenant Pro subscriber so transition was smooth

Review Source

Response from Realpage

October 31, 2024

Thanks for your review and the support team shout out! They truly are great! For ACH turnaround, time of day and time of week factor into the clearing of the payment, as does the payer's bank policy. For example, if a payment is made after a certain time of day on a Friday, then the processing won't actually begin until Monday, as most banks don't transact over the weekend. Hope that helps! And thanks again for your review.

TH

Terry H.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Document every promise and they will break them and charge you"

May 11, 2020

1.0

The people were nice and courteous but did not resolve my issues and just stopped communicating instead of resolving the issue. I might have kept the product had they not ripped me off on the add on services.

Pros

Online payments, I had a great experience with the help center they helped me with several issues until they were resolved, too bad the rest of the company didn't work this way.

Cons

Having my sales rep, \[SENSITIVE CONTENT HIDDEN\] lie to me and then stop responding. Didn't provide the service as described and charged me anyway. Implementation drug on from 11/15 to 1/30 and turned on live without any testing. The marketing is useless without paying Zillow. The phone app crashed constantly when trying to search. \[SENSITIVE CONTENT HIDDEN\] my sales rep, put in writing that I could cancel a $100/mo add on for doc u sign and maintenance but did not honor it. Extended my contract with the change that could supposedly be deleted. The call center was supposed to do pre-screening and answer the phone for $452.25/mo. Instead they took all forwarded emails and entered them into my leads without talking to the people and sent them back as another lead. When I attempted to work things out to get it working I got stonewalled and the monthly payment continued. Multiple people called when I asked to cancel and said they would take care of the issue and then they stopped responding.

Alternatives considered

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing Propertyware

\[SENSITIVE CONTENT HIDDEN\] my sales rep, told me what I wanted to hear.

Review Source

DR

Deric R.  
Corporate Planning/Operations Associate  
Real Estate  
Used the software for: 1-2 years

### "Propertyware Review"

August 26, 2021

3.0

Pros

It is customizable to an extent and allows us to have a one-stop shop for our property management division. The customer service is great, so many times they are able to troubleshoot any tech issues on the backend and/or explain how to accomplish a goal we are seeking from the product.

Cons

There are technology issues on the backend at times and we have encountered various backend issues since we started using the product. However, I do see improvements over time so this shows that the Propertyware team is actively working on solutions, which is great!

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Open API solution to allow integration with Salesforce. AppFolio did not offer an open API at the time.

Review Source

Julie K.  
  
  
Used the software for: 2+ years

### "Nightmare of a company"

April 6, 2017

1.0

Pros

The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates.

Cons

Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months. My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition. The basics of this software for daily things like keeping track of units, leases, work orders is good. But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time. I have had 8 account managers in just over 2 years. None seem to care about us as a customer. We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product. I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software. I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company.

Review Source

JG

Jim G.  
Controller  
Real Estate  
Used the software for: 1-2 years

### "Propertyware Overall Review"

May 23, 2025

4.0

Use all aspects, but mostly the finance & accounting functions

Pros

Very diverse and customizable product

Cons

There are times, typically late afternoon, where PW runs slow with buffering

Review Source

JM

Jade M.  
Application Dept.  
Accounting  
Used the software for: 2+ years

### "A great software for property management"

November 21, 2024

4.0

I have been using propertyware for over 3 years and I don't see myself moving on from this software. Occasionally it has its bad days with buffering and being slow, but I can always trust that the system goes back to normal. It makes managing rental properties so much easier because everything you need (leases, money tabs, report tabs, maintenance tabs) are all in one spot and easily accessible.

Pros

Propertyware is what my employer uses for all of our property rentals. It is very easy to use, find information, and a great software for property management.

Cons

I do not like how often the site buffers, stops working, and when the CRP function takes so long to get added to propertyware to generate for when we legally have to get them out.

Review Source

BF

Brion F.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "My Propertyware (Ongoing) Experience"

October 29, 2021

5.0

I'd be lost without Propertyware. I chose Propertyware for my business because it was a software, I was already familiar with from a previous place of employment. I cannot speak from comparison as Propertyware is all I've ever known for Property Management software. I can only say that it has worked well for me, and I don't see myself searching for another software.

Pros

It's difficult to determine what I like most about this software as there are many features that I find essential. I guess I would say the bookkeeping aspect is what I like most. If used properly, it will help you keep track of all funds, in and out and who/where they came from or where they are going. The reports feature is a close second as everything is made pretty clear for accounting purposes.

Cons

I find the learning curve to be what I like least about this software, but I don't fault the software for it. Bookkeeping is not my forte, but I know how important it is for the job. Propertyware made it as easy as possible for someone who is not savvy to accounting. It just takes a while and can be stressful as you're often dealing with other peoples' money.

Reason for choosing Propertyware

I was already familiar with and happy with Propertyware from a previous place of employment. I also didn't have time to learn a new product when I started my business. I had to hit the ground running and I already knew Propertyware well.

Review Source

JL

Judy L.  
Property Management Coordinator  
Real Estate  
Used the software for: 2+ years

### "Propertyware is a good product."

July 23, 2021

5.0

Once I got comfortable with using the software I like it. I don't have any trouble with finding the things I need in everyday use of the software. In learning the software I seriously screwed up some things and support was extremely helpful in helping me to correct my errors.

Pros

Propertyware tracks everything that a property manager needs for managing their properties. It holds owner contact information, bank accounts for direct deposits, insurance on the property, and the property(s) that the owner has. It has leases for all the properties and gives us a tenant ledger to track rents and contact information for each tenant. It has owner/tenant portals that is a tremendous help when it comes to tenant payments or owner contributions and gives the owner all the information they need on paid invoices and tenant receipts. It also keeps track of emails sent to owners and tenants so you have a record.

Cons

The software in the beginning is a little hard to use as it is not very intuitive. When a property manager was not getting the maintenance requests I called support and there were a couple of different areas that needed to be looked at and corrected before she started receiving them. I would not have known that if not for support.

Review Source

MW

Mendy W.  
Broker  
Real Estate  
Used the software for: 2+ years

### "What I like about Propertyware?"

July 24, 2023

4.0

Difficulty to learning the software when it was dropped in my lap overnight due to me letting an employee leave.

Pros

I think 98% of your support staff is wonderful. They are patient, thorough, and always make sure you understand the solution to your questions. They never fail to say "Thank you for using Propertyware." so very important for branding and giving a lasting impression of their sincerity of helping the customer.

Cons

Learning the ins and outs of the software like when do you put a checkmark bin a box and when you do not.

Reason for choosing Propertyware

It met our needs for a propertymanagement company with 50 homes

Review Source

Response from Realpage

July 28, 2023

Thank you for your review, Mendy! It's great to see how much you appreciate our support team. If you still need guidance on using aspects of Propertyware, please check out Propertyware University if you haven't already. Simply click on the "Training" link in the upper-right corner of your account! Thanks again! Charlie

NB

Nichole B.  
Tenant Care Coordinator  
Real Estate  
Used the software for: 1-2 years

### "Enjoying the system, only because the support team is on point and response time is impeccable. "

May 3, 2022

5.0

Fairly new to PW, but enjoying it. Mainly the support team makes this work for me.

Pros

The support team. To have such a great support team really ensures the product you want fulfills the desires of the customer in question (SPM). All systems will have issues, but the support team you offer are the pillars allowing this product to go beyond.

Cons

Can not open multiple browsers with the system. If I open tenant-A to send a notice through mail merge, but go to tenant-B's page just for a glance, since tenant-B was the last page I looked at, that's the information that will plug in when I select mail merge on tenant-A's page.

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Wasn't meeting the needs of the company.

Review Source

JC

Jeanine C.  
Controller  
Real Estate  
Used the software for: 2+ years

### "Great software for a small business"

April 21, 2022

5.0

Customer service is generally helpful.

Pros

Online tenant portal really helps corporate office as well as the tenant

Cons

They do not have a feature that clones JE that are more than one item at a time. Example is the monthly Property Tax Accruals have to be typed in every month by hand. If you use the new recurring entries function it will only do one account per entry which is bot good when you have many properties. One monthly entry for one property can be 4 recurring JE to cover that. Just not workable. To much to have to check each month to see if its in correctly. Many of the reports you cannot pull all information into one report. You have to use several and get them into excel takes time. If the information is all in PW wish the information flowed to all reports.

Reason for choosing Propertyware

CPA referral

Review Source

Response from Realpage

May 6, 2022

Hi Jeanine, Please reach out to customer care for suggestions on how to handle bulk journal entries or to make a feature suggestion. Thanks for your review! - Charlie W

HR

Heather R.  
Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Great Software for Property Management"

April 22, 2022

4.0

Overall is a great software to use. We manage 500 properties and provide owner accounting through the property ware reports.

Pros

I like the concise clear view of the features of this software. Other softwares are too cluttered and excel based. This software is more modern in view and cleaner to operate.

Cons

Technicial support. Whenever I call about glitches mainly in bill pay with partial payment applications, I'm on the phone at minimum for an hour and they can never fix it right away.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rently](https://www.capterra.com/p/194236/Rently/)

Review Source

NA

Naz A.  
Account Manager  
Real Estate  
Used the software for: 2+ years

### "ACH EPay Trigger 5th Day (False Info)"

December 14, 2017

3.0

Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently there is no such trigger. PM BEWARE !!

Pros

This product has the basic typical platform that most PM Tools provide. Input information into a database is alright.

Cons

To All BeWare !! Problem: Out PM Company was seeing that when a Tenant pays rent via the Tenant Portal ACH Payment (EPay Status: Pending, PW Cycle: Approved, Processed, Originated) the Epay Status would go from Settled one day to Returned the next. Heven forbid the PM Company paid their Owners based upon this FALSE information (EPay Status: Settled, PW Cycle: Pending, No Reply from Bank). Property Ware (PW) Process is Tenant submits a payment via Tenant Portal EPay (PM sees in PW Tool: Pending). PW goes through many cycles (PW Cycles: Approved, Processed, Originated, but still the PM sees in PW Tool: Pending). PW states that it can take up to 3 to 5 business days to process the payment (FALSE Info). Within 3-5 business days if PW does not hear back from Bank that Tenant funds are approved, then PW on its own will change the status to Settled (PM see in PW Tool: Settled, PW Cycle: Settled (False Info)). You as the PM Company pay your Owners based upon this PW Status: Settled (False Info). Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently, there is no such trigger. PM BEWARE !! It would be nice to have a PW Tool that was looking out for the USERs best interest (PM User) vs the Tenant's best interest (False Info).

Review Source

DR

Diane R.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Property Manger PW review Nov 21"

November 2, 2021

5.0

the customer service center workers are all professional and patient. Some times it takes over an hour for a call in to end for issues but they get the job done.

Pros

Easy to use and a one stop shop for keeping track of the properties.

Cons

The way you have to attach documents and not really clear with report features when you want specific information pulled you have to hunt for it to be generated.

Review Source

ARR

Anna Rivera R.  
Admin  
Real Estate  
Used the software for: 2+ years

### "Detail oriented users - this software is for you"

July 25, 2022

5.0

Been using program for about 14 years. Great to have data at my finger tips from years back - also avoids renting to tenants that were disruptive or owed money from a previous tenancy.

Pros

The accounting reports are great - easy to convert to an income statement.

Cons

You have to know where to go in order to do certain functions. Once you know where to go the information is excellent. Support staff are excellent to work with - the last year has seen an increase in response time - very much appreciated.

Review Source

Response from Realpage

July 29, 2022

Thanks for your review, Anna! We've been working hard to provide a best-in-class support experience, and I'm excited to know it's been a benefit for you. - Charlie W

LD

Linnea D.  
COO  
Real Estate  
Used the software for: Less than 6 months

### "Didn't work out like planned..."

August 9, 2016

2.5

Pros

The portals (owner & tenant - and being able to login to the portals as the owner/tenant to see what they see), ePayments (the flexibility to have recurring or one-time, the tenant can process them or you can process them in the office), rent and late fees post automatically, recurring payables (you can set them up as paid so you don't have to post payments each month), cloning invoices (never seen this feature before and it is a huge time-saver), scheduled reports (you can send as Excel or PDF), the custom fields (you can pretty much add them anywhere), attaching documents (you can upload docs to just about every page).

Cons

Many of the bells and whistles they sold us on don't work for us. We never used the online application (one of the items we were most excited about) because it did not have an electronic signature so the applicant had to fax that page in. They now offer eSignatures but want an additional $1/unit which would basically double our price. The app that comes with the system is very limited and the new maintenance app is another add-on for an additional $1/unit. Maintenance time can be entered on a work order but it is invoiced one entry at a time instead of creating consolidated invoices (so we don't use it). They say the system handles fiscal months that aren't calendar based but your reporting and budgeting options are limited (the budget and any month based reports only pull calendar month data which makes them useless to us). Any reports you customize have to be customized again in order to "update" the template when they make changes to it which is hugely time consuming (the report defaults to the original report settings). Changes they made to the system affected our mail merge templates resulting in broken links and formatting issues (I have had to re-do most templates twice because of this - again a huge time suck). System glitches or issues (like a problem I have right now with a tenant ledger being out of balance) take months to be resolved once you finally get it escalated to development... and they often close the ticket even when the problem is not resolved so you have to call and spend more time trying to convince them that it is not fixed. The prospect area is incredibly "chunky" and not very helpful. I've yet to find a traffic report so we are using excel. The journal entries leave a lot to be desired- no recurring, can't code to a unit, and you have to book them from either the tenant ledger, owner ledger or bank ledger instead of one centralized place.

Review Source

DK

Dana K.  
Leasing agent  
Real Estate  
Used the software for: 2+ years

### "Well thought software "

September 27, 2024

5.0

Happy with the product. user friendly, easy to use.

Pros

Software works great. Tenant ledgers as well as portfolio ledgers are clear and easy to read. So many automated features to help you stay on top of day to day tasks

Cons

The accounting reports are limited, not sophisticated enough to run a budget or year over year comps.

Review Source

Response from Realpage

October 31, 2024

Thanks for your review, Dana! For reporting, give our customer support team a try (if you haven't already). They'll be able to make some suggestions to get the financial info you're looking for.

FQ

Felecia Q.  
Office Manager  
Real Estate  
Used the software for: 2+ years

### "My Views On Propertyware"

July 20, 2021

5.0

Propertyware allows me to get all the information I need regarding our tenants and properties in one place. Accessing one place that houses everything I need daily makes my job a lot easier to do. I also enjoy the online classes offered, and I find them very helpful.

Pros

The ease that I can do almost everything in one place. In addition, the support for users is amazing.

Cons

After using this software for the past few years, I can't come up with anything that I least like about this software.

Reason for choosing Propertyware

It allowed my accountant to utilize this with Quickbooks.

Review Source

RL

Ralph L.  
MANAGER  
Real Estate  
Used the software for: 2+ years

### "Properyware review"

August 29, 2023

4.0

Overall, it is acceptable for a real estate rental business.

Pros

Ease of entering payments, reconciliations, bill payment, good variety of mgmt reports

Cons

The accounting does not really coincide with accepted accounting principals, consequently I have to double check accounting entries before preparing tax returns. Support representatives service below par at times also hard to communicate with them sometimes.

Review Source

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