# Page 2 | Propertyware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Propertyware the right Property Management solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/25491/Propertyware/reviews --- Propertyware 3.9 (325) [View alternatives](https://www.capterra.com/p/25491/Propertyware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of Propertyware ## Showing most helpful reviews Showing 26-50 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ER Eva R. Senior Property Mgr Real Estate Used the software for: 1-2 years ### "Property Software Review" April 24, 2026 5.0 wonderful!!! team players are very responsive. I rate them 100/100. Response to any onboarding issues are addressed immediately. Pros Easy to access. Easy to Navigate Easy to learn support if needed is spot on support spot on and gets back almost immediately to your request Cons I have not issues with program. The team is happy with all that is available. I was looking for issues, not find anything They work with all our needs. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Propertyware liked the team we spoke to and felt comfortable with questions and responses. The pricing that was provided was in line for the co Switched from [SuiteSpot](https://www.capterra.com/p/178554/SuiteSpot/) Wanted a newer system and easier set up. user friendly both mgt and owners. took trial and decide spot on onboaording would be easier than other programs using trial Review Source Malisha C. Leasing Manager Real Estate Used the software for: 1-2 years ### "Propertyware is a great system to have for property management!" December 31, 2025 5.0 My overall experience with Propertyware tends to be mixed but ultimately positive — it’s a strong property management platform that brings a lot of value, especially once you get the hang of it Pros The ability to access everything from a centralized dashboard helps streamline workflow. Online payment features are appreciated because they can reduce manual check handling and free up time for property managers. Cons Sometimes I experience buffering and slow use of the actual website. It is not often but it does happen. Review Source KK Kari K. Owner Real Estate Used the software for: 2+ years ### "Superior technical support" May 19, 2025 5.0 Your technical support is absolutely amazing. Very patient and knowledgeable. Technology does not come naturally to me and they are very helpful. Pros Excellent technical Support. Very patient. Technology does not come easily to me as an older property manager. Cons Would like to have one on one training available. This technology is not my first language. It would be helpful to have telephone support training rather than watching the video. Review Source Response from RealPage May 21, 2025 We're glad you've been having a good experience with our support team! We'll be sure to pass on your kind words. VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Great service" July 24, 2025 4.0 They have great tech support and would walk you through your problems, but the glitching issues need to be under control. It is a headache. Pros Honestly, they have one of the best customer services, and the tech support was really helpful and patient with me and the issues we ran into. Cons The system has a lot of issues with glitching, and that is why I went to the tech support in the first place. Review Source SM Shenice M. Leasing Real Estate Used the software for: 2+ years ### "Try using property ware platform" June 12, 2025 5.0 Overall property ware offers a wide range of features covering the entire property management lifecycle. Pros this software is useful to tenants and owners great for single family homes for property management needs Cons nothing least expected from property ware great experience, everything is excellent, and I love how easy it is managed. Review Source TW Tamara W. Manager Real Estate Used the software for: 2+ years ### "Great Product! " May 27, 2025 5.0 Its been great over all. The product is easy to learn and support is always there for me! I have used other products like Appfolio which is the complete opposite in customer service. Propertyware is far superior! Pros I like the ease of use and the great support you receive if you have any questions. Even in the beginning I always had people that were willing to help me achieve my goals when I wasnt that familiar with the product! Cons Would like to see a "disposition letter" that can be sent to the tenant when you do a move out. Other than that I feel it supports my overall needs! Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) AppFolio's customer service is Horrible, we could not wait days for answers. Review Source AM Ayelet M. Accounts Payable Real Estate Used the software for: 2+ years ### "PW Love it" May 22, 2025 4.0 It is user friendly and pretty much has all the info you need within a few clicks. Not like other programs that is so complicated. Pros The fact that it is easy to use and not to technical. You can find anything you need within a few clicks and also if not you can always call and a rep will help and solve within a few hours or 24 hours Cons How often it goes down. It is also slow at times and has nothing to do with our internet or/and kicks you out. Review Source Response from RealPage May 23, 2025 Thanks for your review, Ayelet! We're glad you love the ease of use and the support team. AA Aila A. Client Relations Real Estate Used the software for: 6-12 months ### "Better Interface and More User Friendly" February 20, 2025 4.0 Good overall, but it could be more user-friendly with clearer navigation and a more intuitive interface. Pros A lot of information can be stored, and the customer service turnaround time is quick and helpful. Cons The interface is not user-friendly, the labels are confusing, and the design is not easy on the eye, making navigation and task completion more difficult. Review Source Response from RealPage May 21, 2025 Thank you so much for your review, Aila! We're glad to see that you're finding the software useful. We also appreciate your feedback on improving the interface. Thanks again! PN Peter N. CEO Real Estate Used the software for: 2+ years ### "Get rid of it!" February 12, 2025 1.0 It feels like legacy software built around Windows 2000 that RealPage doesn't support or really care about. Our business is for sale or else we would have switched a long time ago. Pros Can't really think of anything I like about the software. Cons The gremlins that continually force us to fix what they unknowingly change. The one I hate the most is where I am auditing our database and after I am done PW automatically publishes units to Zillow. That is just the tip of the iceberg! Review Source Response from RealPage February 21, 2025 Thank you for your review, Peter. We're sorry to hear that your experience hasn't been what you expect. Our product teams roll out updates and occasional new features every month. Keep an eye out for release notes published to your dashboard toward the end of every month, and the Ledger newsletter every quarter. JG Jim G. Controller Real Estate Used the software for: 1-2 years ### "Propertyware Overall Review" May 23, 2025 4.0 Use all aspects, but mostly the finance & accounting functions Pros Very diverse and customizable product Cons There are times, typically late afternoon, where PW runs slow with buffering Review Source zC zhara C. assistant Real Estate Used the software for: 2+ years ### "good experience with propertyware" September 26, 2024 4.0 The platform is easy to navigate, which made my interactions straightforward and enjoyable. Although I can't open multiple tabs, the layout is intuitive, so I didn’t feel overwhelmed. Some processes do require a bit of manual input, but it’s manageable. Overall, I appreciate the simplicity and effectiveness of the service. Highly recommend it for anyone looking for a hassle-free experience! Pros The platform was user-friendly and easy to navigate, making the entire process smooth and stress-free. Everything was straightforward, and I didn’t encounter any issues finding what I needed. Highly recommend for anyone looking for convenience and simplicity! Cons I found it challenging that I can’t open multiple tabs, which made it a bit cumbersome when I needed to compare options or gather information. Additionally, some processes required more manual steps than I expected. Overall, while it could be more streamlined, I appreciate the straightforward layout and clarity. I recommend it for those who prefer simplicity and don’t mind a few extra steps. Review Source Response from RealPage October 31, 2024 Thank you for your thorough review, Zhara! Please reach out to customer service and provide them the product-improvement feedback. They'll be able to pass that on to the development team to consider going forward. Who knows? Your ideas may help guide the future of Propertyware! DK Dana K. Leasing agent Real Estate Used the software for: 2+ years ### "Well thought software " September 27, 2024 5.0 Happy with the product. user friendly, easy to use. Pros Software works great. Tenant ledgers as well as portfolio ledgers are clear and easy to read. So many automated features to help you stay on top of day to day tasks Cons The accounting reports are limited, not sophisticated enough to run a budget or year over year comps. Review Source Response from RealPage October 31, 2024 Thanks for your review, Dana! For reporting, give our customer support team a try (if you haven't already). They'll be able to make some suggestions to get the financial info you're looking for. LR Laurie R. Administrative Assistant Real Estate Used the software for: 2+ years ### "Administrative Assistant " October 8, 2024 5.0 My overall experience with Propertyware has been great, it's straight forward to use and the reporting system is good. We've tried other software for property management and Propertyware is the best for myself to use. Pros It makes my job easier and the accounting end of it is trust worthy Cons If I had to dislike anything it would be the multiple updates Review Source Response from RealPage October 31, 2024 Thanks for your review! We're glad to have you as a Propertyware customer. OM Ozzy M. Manager Real Estate Used the software for: 1-2 years ### "Propertyware and me." October 1, 2024 5.0 Overall ive been happy with propertyware, i only use the most basic items. Lookgin forward to learnign more. Pros Every possible option that you could want to use is already part of propertyware. Cons It almost has too much, so at time its hard to learn and get proficient at it. Review Source Response from RealPage October 31, 2024 Thanks for your review, Ozzy! When you have questions, please reach out to customer service, and they'll be glad to help you find an answer. SI Sheikh I. Business Development Manager Real Estate Used the software for: 1-2 years ### "Propertyware Is a Reliable Property Management Tool" July 2, 2024 5.0 Pros The features of Propertyware are so reliable. I like the ease of use of Propertyware. Cons I have zero reasons to dislike Propertyware. Propertyware is amazing. Review Source Response from RealPage August 22, 2024 Thank you for your review, Sheikh! We appreciate you taking the time to share with us. JG Jennifer G. Owner Real Estate Used the software for: 2+ years ### "Southern Classic Management Services, Inc" October 21, 2021 5.0 There is no way possible we could manage the amount of properties we manage without Propertyware, or a comparable product. We are vey happy with Propertyware and see they are always trying to improve on their product. Sometimes improvement, like with Quickbooks, makes life harder. No so with Propertyware. They do the work outside of office hours and it is seamless when launched, no causing the product to run slower. Pros We find we use this product in many ways. Just a few ways would be keeping up with leases, reports for our owners, tracking maintenance needs, collection of funds and staying on top of late paying tenants, keeping track of security deposits held, keeping and balancing checking accounts and invoicing tenants . We find most times this product is easy to use and when we have a problem, tech support is very good. We love Propertyware. Cons We cannot minimize when sending an email from Propertyware. Sometimes we need to view the tenants summary or ledger to get information to complete the email to the tenant. This causes us to have to either close the email and start over from scratch or open Propertyware in another tab so we can see the tenants information needed to write the email. Having Propertyware open under two tabs can be dangerous when you perform certain tasks. The body of the email you are trying to send does not have spell check. This causes us to have to copy and paste the email to a word processer to spell check it and then copy and paste back to the email if any corrections were made. The subject line of the email has spell check and we do not understand why the body of the email cannot have it as well to stream line the process. We would love to see a way Propertyware could take into consideration the owner owes a commission when paying bills. Presently we have to post management fees, edit the checks produced by entering the word Delete as the check number and then we can pay bills and not use all money in the portfolio, leaving money to be able to pay the commission owed. The next week we have to delete the checks produced, post management fees again, edit the checks again before we can pay bills again. It is a work around but it would be nice not to have to use it. Reason for choosing Propertyware It appeared to suit all our needs. Review Source BF Brion F. Property Manager Real Estate Used the software for: 2+ years ### "My Propertyware (Ongoing) Experience" October 29, 2021 5.0 I'd be lost without Propertyware. I chose Propertyware for my business because it was a software, I was already familiar with from a previous place of employment. I cannot speak from comparison as Propertyware is all I've ever known for Property Management software. I can only say that it has worked well for me, and I don't see myself searching for another software. Pros It's difficult to determine what I like most about this software as there are many features that I find essential. I guess I would say the bookkeeping aspect is what I like most. If used properly, it will help you keep track of all funds, in and out and who/where they came from or where they are going. The reports feature is a close second as everything is made pretty clear for accounting purposes. Cons I find the learning curve to be what I like least about this software, but I don't fault the software for it. Bookkeeping is not my forte, but I know how important it is for the job. Propertyware made it as easy as possible for someone who is not savvy to accounting. It just takes a while and can be stressful as you're often dealing with other peoples' money. Reason for choosing Propertyware I was already familiar with and happy with Propertyware from a previous place of employment. I also didn't have time to learn a new product when I started my business. I had to hit the ground running and I already knew Propertyware well. Review Source CF Charla F. Property Manager Real Estate Used the software for: Less than 6 months ### "Is Propertyware a fit for everyone?" November 8, 2016 3.0 This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times. Pros The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!! Cons Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year. Review Source MB Mark B. Real Estate Used the software for: ### "Propertyware is a good, but it's an expensive and flawed option." November 26, 2014 3.5 Pros We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive. Cons They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform. Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making a decision: 1. PW is fond of saying something new is coming. Be prepared to wait. We have been waiting three years for them to release an Android app. The iPhone app has been out that long, and is already in version 2. Their tech keeps saying the Android app is coming, but it's still not here. 2. PW launched apps for both Android and iPhone for mobile inspections. I was even a part of the beta development. The beta was a whirlwind of development over two weeks. I was amazed at how quickly the tech department was writing code and updating the software to fix problems and make it better. PW launched the apps immediately after the two-week beta, and then, no more updates! The apps are flawed to the point that they are unstable and unusable in the field. Six months later, PW has done nothing. 3. Mobile from a tenant’s perspective. PW is not compatible with web browsers on mobile phones. More and more applicants want to apply online using their smartphones. Some people have a smartphone but no computer. PW will not accept a payment for an application or for paying rent on a mobile phone. We have complained to tech support, but they have not done anything to address the problem. 4. If you pay extra, PW can host your website. This is necessary to integrate rental listings, ePayments, portals, and online applications. In theory, this would be a good thing. However, the provided templates are awful. I regularly have to explain to people how to find the online application. I have asked PW to redesign the Apply Online tab to make it more visible. No luck in three years of asking. And PW really needs to hire a graphic designer. Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures. 5. PW is confusing and poorly laid out overall. The main tabs should be better organized for one thing. There are four tabs for accounting across the top: Money In, Money Out, Banking, and Management. Under each tab are additional functions. You might think that is good, but it's confusing. It takes a significant amount of time to learn where to go to find the information or function that you need for any accounting work. 6. Generally speaking, PW has too many layers. It can take five or six clicks to drill down to the layer that has the information you need. Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner. You have to pay careful attention to which layer you are on, especially before uploading a file. Place the file in the wrong screen, and it will be difficult to find later. Notes and Documents can be posted at every level. That means you have to open multiple levels to make sure you find the documents you need. 7. The search box is supposed to be universal, meaning that you can search for any information within PW very quickly. Just not vendors. If you need to find vendor information, don’t go to search, and don’t go to Contacts. That would be too easy. You have to go to Money Out, and scroll down the long list of vendors. 8. PW had a brilliant idea for training. They decided to create modules and track how far an individual completed each module. They even have tests at the end of each module to make sure the person understood what they learned. This is great for employers tracking employee training progress. The training is on a basic level in PowerPoint format. I'm not against PowerPoint, but the problem is that PW originally had an amazing and deep selection of videos and recorded webinars that explained PW’s functions clearly and extensively. They even had them grouped into categories. It was awesome! But when they launched the PowerPoint training, they removed the videos. We requested links to the videos, and even asked if the videos were on youtube. PW refused to give us any access to the videos. 9. There are no digital signatures, not even on the applications. So when getting referrals from other landlords who require a signature from the applicant, we must use Docusign as an extra step. The development team at PW is finally beginning to talk about implementing digital signature. However, they have made it clear that you will have to pay extra for that option. 10. Be prepared to pay extra for everything. It costs extra for more than 1 GB of storage for rental agreements and other documentation, inspections, or the upcoming eSignatures. 11. PW has an alert page, which we use regularly like a to-do list. Once again, it's great idea that is poorly executed. The alerts come in randomly instead of by date. We have to look very carefully to make sure we do not miss an important alert because it could have been buried in the long list. We would like to see the option to group the alerts by type or even importance into folders. Right now, it is a hodgepodge of chaos with only tiny symbols to show what type each alert is. And we would like the ability to select multiple alerts to delete at one time, instead of having to delete each one individually. 12. Move out procedure. The move out procedure could be better. It would be nice to have a move out checklist similar to other systems. Also, PW does not allow you to enter a forwarding address without doing the final accounting. We don’t want to refund a deposit until all the expenses and repair bills have come in, yet we can’t enter the forwarding address until the deposit is refunded. Review Source JL Judy L. Property Management Coordinator Real Estate Used the software for: 2+ years ### "Propertyware is a good product." July 23, 2021 5.0 Once I got comfortable with using the software I like it. I don't have any trouble with finding the things I need in everyday use of the software. In learning the software I seriously screwed up some things and support was extremely helpful in helping me to correct my errors. Pros Propertyware tracks everything that a property manager needs for managing their properties. It holds owner contact information, bank accounts for direct deposits, insurance on the property, and the property(s) that the owner has. It has leases for all the properties and gives us a tenant ledger to track rents and contact information for each tenant. It has owner/tenant portals that is a tremendous help when it comes to tenant payments or owner contributions and gives the owner all the information they need on paid invoices and tenant receipts. It also keeps track of emails sent to owners and tenants so you have a record. Cons The software in the beginning is a little hard to use as it is not very intuitive. When a property manager was not getting the maintenance requests I called support and there were a couple of different areas that needed to be looked at and corrected before she started receiving them. I would not have known that if not for support. Review Source CM Chari M. Tenant Relations Coordinator Real Estate Used the software for: 2+ years ### "Totally User Friendly" July 23, 2021 5.0 Excellent software/program. Excellent customer service. Pros The Propertyware program is very user friendly. Not just that, but the support you receive if you have any questions or concerns is top notch! I occasionally run into some sort of problem and just about every time I've ever called Support, the representative I speak with solves my problem with very little effort. Two times in the 9 years I've been using this program, I have run into a problem that could't be solved by the rep that I speak with. They try to the best of their ability, but then let me know that it needs to be escalated to someone else. Both times, I received a call the next morning with the solution! The reps are always friendly, respectful and no question is treated as "stupid"! Tney are great! Cons I don't use all of the features because I'm a Tenant Relations Supervisor and do not work with the maintenance or owner features. I don't feel there are any cons to the part of the program that I use. Review Source MW Mendy W. Broker Real Estate Used the software for: 2+ years ### "What I like about Propertyware?" July 24, 2023 4.0 Difficulty to learning the software when it was dropped in my lap overnight due to me letting an employee leave. Pros I think 98% of your support staff is wonderful. They are patient, thorough, and always make sure you understand the solution to your questions. They never fail to say "Thank you for using Propertyware." so very important for branding and giving a lasting impression of their sincerity of helping the customer. Cons Learning the ins and outs of the software like when do you put a checkmark bin a box and when you do not. Reason for choosing Propertyware It met our needs for a propertymanagement company with 50 homes Review Source Response from RealPage July 28, 2023 Thank you for your review, Mendy! It's great to see how much you appreciate our support team. If you still need guidance on using aspects of Propertyware, please check out Propertyware University if you haven't already. Simply click on the "Training" link in the upper-right corner of your account! Thanks again! Charlie NB Nichole B. Tenant Care Coordinator Real Estate Used the software for: 1-2 years ### "Enjoying the system, only because the support team is on point and response time is impeccable. " May 3, 2022 5.0 Fairly new to PW, but enjoying it. Mainly the support team makes this work for me. Pros The support team. To have such a great support team really ensures the product you want fulfills the desires of the customer in question (SPM). All systems will have issues, but the support team you offer are the pillars allowing this product to go beyond. Cons Can not open multiple browsers with the system. If I open tenant-A to send a notice through mail merge, but go to tenant-B's page just for a glance, since tenant-B was the last page I looked at, that's the information that will plug in when I select mail merge on tenant-A's page. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Wasn't meeting the needs of the company. Review Source JT Janice T. Accountant Real Estate Used the software for: 2+ years ### "One Stop Shop " January 12, 2024 5.0 Excellent, the technical service team is top notch. Pros Easy to track rental payment, ease of owner draws. No other software we looked into featured in depth owner information. Propertyware ticks all the boxes Cons Wish it catered to a few more Canadian features. I also I can't post to an account without attaching to a specific portfolio. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Mi Property Portal](https://www.capterra.com/p/213517/Mi-Property-Portal/) Reason for choosing Propertyware \[sensitive content hidden\] Features were none existent in other software Review Source Response from RealPage January 19, 2024 We're glad to see that Propertyware checks all these important boxes for your business, Janice! Thanks for taking the time to write this thorough review. HM Helen M. Director of Operations and Compliance Real Estate Used the software for: 2+ years ### "Residential Property Management Propertyware User" April 21, 2022 5.0 Pros Propertyware is easy to use and most functions can be accessed on a mobile device when you are on the road. In person, phone support is available 9am to 8pm EST. Multiple templates are available for Owner statements. Keeps Property Management paperless. No accounting background is required to use the platform, but it helps. Cons In order to view a Document from the administrator platform, the document must be downloaded again to your computer everytime it is opened, rather than being viewed in the platform. Tenant payments are limited as to maximum amounts and payments, which are only accepted one at a time, take up to five business days to process. Not every phone support tech is well versed in the software and sometimes more than one call is needed to get to your answer. Review Source Response from RealPage May 6, 2022 Hi Helen, We're definitely glad that you're making the most out of Propertyware! If you haven't already, please let customer support know about the suggestions you have, like viewing documents in the application instead of downloading it. - Charlie W Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.