# Page 4 | Propertyware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Propertyware the right Property Management solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/25491/Propertyware/reviews --- Propertyware 3.9 (325) [View alternatives](https://www.capterra.com/p/25491/Propertyware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Propertyware ## Showing most helpful reviews Showing 76-100 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tareq S. Accounting Director Real Estate Used the software for: 6-12 months ### "PW - 2024 Tareq Review" March 29, 2024 4.0 My overall experience is great. Besides the slow loading and crashing, it’s been great product to use Pros Customer support is very helpful when needed Report’s function is very effective and has plenty of options to explore Cons Sometimes it’s very slow and that’s one of the things that is least favorite Crashes randomly and loses the page you were in Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Propertyware Because it’s a backed software and hosts so much information. The setup of portfolio, building and units is very efficient Review Source Response from RealPage May 1, 2024 Thanks for your review, Tareq! We're glad you're having a great experience with Propertyware. MT Martha T. Accounting Manager Non-Profit Organization Management Used the software for: 2+ years ### "Propertyware review" July 24, 2023 4.0 Pros It's a great tool to manage properties. As a cloud based software is available from anywhere.Easy to collect rent through the Tenant portal and pay owners.Good customer service . Cons Since the phone menu options have changed, I had difficulties reaching Propertyware customer service . Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) As an online tool makes property management easier. Review Source Response from RealPage August 3, 2023 Hi Martha, Thanks for your review. If you're calling 800-704-0154 for support, there has been a change with how you get to Propertyware support. Instead of pressing an option, simply say "Propertyware" and that should take you where you need to go. Hope that helps! - Charlie jM jr M. Property Manager Real Estate Used the software for: 2+ years ### "Poor quality property management " August 31, 2021 1.0 VERY POOR, if I was NOT forced to use it, I would not use it. Pros I cant find much to like. Pay me, maybe I can find something.... Cons The software does NOT accommodate ownership, was promised by PW that there would be a module--never appeared. NOT even on the drawing board, promises made, not kept. Very disappointing. Document storage is not even CLOSE to usable, as you cannot title or label folders. Very confusing to residents. Review Source BN Ben N. Property Manager Real Estate Used the software for: 2+ years ### "Great Software for B2R Company" November 16, 2021 5.0 Propertyware has enabled our team to navigate the covid pandemic by its overall ease of use. Pros In my opinion, this software excels in ease of use and easy adoption for new users. Our tenants also comment on how easy the process is from application, thru initial payments, onto lease signing. Cons Often times when contacting support, it takes several phone calls/emails to get a solution. However, it has improved significantly recently. Switched from [ONEsite](https://www.capterra.com/p/225682/ONEsite/) Ease of use for accounting for our team. Review Source CT Chris T. Broker/Owner Real Estate Used the software for: 2+ years ### "Propertyware is great for tech savy users that want a powerful and custom back end solution" May 11, 2019 4.0 It has allowed us to advertise features clients love such as the ease of communication and how informed they will be about all aspects of their property. It's like cruise control for property management. Pros The transparency it allows our company to have. With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more. Powerful reporting features allows us to satisfy the demands of large investors as well as a single property owner. Support is excellent from our local sales rep to the phone support center. Cons Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware The custom fields and alerts were the deciding factor why we chose Propertyware. Review Source Response from RealPage May 13, 2019 Hi, Chris - Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you? Cheers, Casi KJ Krishna J. Accounting Specialist Accounting Used the software for: 2+ years ### "Love Propertyware!" September 1, 2021 5.0 Pros I have used other software in Property Management and I like this one the most. I work in the Accounting Dept. The payment ledgers are very easy to read and explain to tenants. Posting rent is very simple. But, the BEST thing I like about Propertyware is the assistance that is provided when I don't know how to conduct a particular task. The support that is provided is EXCELLENT! The supporters are so helpful and most of all KIND! They are not impatient. I don't have to stress about not understanding how to do anything, I have that peace of mind knowing that help is just a phone call away! Cons I don't understand the difference between a new journal entry and an adjustment. I am confused about which one to use. Review Source AL Ann L. controller Real Estate Used the software for: 2+ years ### "Support team" January 11, 2024 4.0 Pros Your reports a very good and customizable except when we want to exclude one building Cons Your support department does not understand our questions and does not have enough Property ware "hands on" experience to answer any question. Review Source Response from RealPage January 19, 2024 Your feedback is much appreciated, Ann! We'll pass it on to our leadership. DD Deborah D. Property Manager Real Estate Used the software for: 2+ years ### "Like and Dislike" April 21, 2022 3.0 Fair Pros Excellent customer service, always get someone to help me Cons Maybe it is the admin settings, but I need: MY PROPERTY ONLY emails and notifications, correct reports ie:90 days expirations, owners to receive a 90 day notification---the same as tenants get Review Source Response from RealPage May 6, 2022 Hi Deborah, Thanks for your feedback. Our PW customer service team will be thrilled to know they've been highlighted in your review! If you haven't already, please convey your feature request to the support team. Our developers check out suggestionsfrom customers like you and the higher the demand, the better. - Charlie W PQ Pedro Q. Application Specialist Real Estate Used the software for: 6-12 months ### "Propertyware" March 27, 2024 4.0 Pros Easy to use, very user friendly. Overall a good system and good support. Cons The only thing I don't like is the system to pull the screenings for Equifax, if there is even a small mistake on the prospect page it will not give you Equifax score and I have to call you every time. I am calling you at least 2 or 3 times a week to your support because of this. Review Source Response from RealPage May 1, 2024 Hi Pedro, thanks for taking the time to write a review. To clarify on the screening matter, in order to ensure true reports are being returned to you so you can make an informed decision, information provided for screenings must be accurate. WK William K. Admin worker Real Estate Used the software for: 2+ years ### "Efficient property management app " July 25, 2022 5.0 Its been a solid database for all our information and helps us take on over 900 properties Pros It’s very useful having all this important information all in one place where you can easily search anything you need quickly. It’s a very helpful service and is essential in our day to day work. Cons Some minor glitches and bugs but they can usually be fixed quickly Review Source NM Noah M. Property Manager Real Estate Used the software for: 2+ years ### "Best company I've dealt with." January 26, 2022 5.0 Accounting, reporting, lease management, task management & business planning. Pros Propertyware is ever evolving to customer demands & market needs. Excellent customer service. Great features & the open API is an example of how they want to cater to your needs. Cons The only 2 features I've found to be missing is functionality to cleanly pay property management fees & there aren't any other languages offered. Review Source CL Cherlyn L. Co-Owner Real Estate Used the software for: 2+ years ### "NO CRP and it is the 13th" January 13, 2022 2.0 Sometimes you get a rep that can resolve your issue and others not. Their training is lacking. Pros We have used Propertyware since 2013. Every year we are required to issue tenants CRP's by January 31. This never changes. Last year they did not have the CRP function available until the 9th. This year it is still not available and they hope to have it ready by the 24th!!!! Unacceptable. This system is expensive and this is nothing new. There are some features it offers but quite frankly none others don't so changing systems is likely for me in 2022. Cons The move out inspection is not user friendly Review Source Response from RealPage January 20, 2022 Hi Cherlyn, thank you for your feedback. This was actually due to a bug that our engineers were aware of. a fix was released last night and the issue is resolved. You should now be able to generate your CRP forms. I apologize for the issue! Have a great day. - Charlie W LG Lucia G. Assistant Operations Director Real Estate Used the software for: 2+ years ### "Propertyware Opinions" February 10, 2023 3.0 We are currently growing in unit volume and it is becoming a bit less efficient to use the software with the amount of properties we are currently managing. Pros I like the overall abilities we are able to use, especially the different reports we are able to generate. Cons I would like to be able to use a more multi-family friendly software. I believe propertyware is geared more towards single family units. Review Source Response from RealPage February 17, 2023 Thanks for your review, Lucia! It's nice to see how beneficial the reporting has been to your business and that you're growing! Try reaching out to our support team for some guidance on managing multi-family properties in Propertyware. - Charlie LD Lara D. Property Specialist Real Estate Used the software for: 1-2 years ### "Propertyware review" August 26, 2021 5.0 I'd rate it a 4 out of 5. Pleasant experience but could do better in terms of software updates. Pros The software is convenient and it allows me to do a lot of things all in a software rather than manually everywhere else. Cons It sometimes can be hard to use. There are a lot of buttons and some functions dont work right away and make the changes you are trying to make right away. Review Source DB Danielle B. Broker owner Real Estate Used the software for: 2+ years ### "propertyware review " October 28, 2022 5.0 it s ok. no complaints Pros It s 1 place for landlord, tenants and me to be . 1 platform Cons it s not easy to use. The accounting part. plus if tenant or landlord no longer there they still get stament. there is not a way to keep them there but just as pause or something Reason for choosing Propertyware My friend a property manager from a big company recommended it Review Source CC Chloe C. Business Manager Real Estate Used the software for: 2+ years ### "Customer Service/Follow Up" August 26, 2021 1.0 Very dissatsified Pros It is a friendly program to use, although I wish you offered a webinar for new employee's or specific webinar; for example how to set up a new lease. Cons The turn over in your company with account managers. I have not had an account manager for more than 6 months, I don't know who my current manager is. lack of follow up from managers. I have requested to have a seThe lack of knowledge when I rarely call in for support, not all are on the same page. This piece of Propertyware really needs to improve, proper training for ALL customer support. I wished you offered more webinar trainings especially for our new employees. I not aware of any nor have I ever been told you offered them by anyone. Review Source PD Pam D. Property Manager Real Estate Used the software for: 2+ years ### "User Friendly Software" May 31, 2019 5.0 It has made us more organized and has made it easier to track our rental income and expenses. Overall, we have had a great experience Pros The software is pretty intuitive and doesn't need a lot of training to get started. I like that the reports are very customizable. Cons The look of the pages seem antiquated. I heard that a new cleaner look was coming, so I am excited to see it. I wish the reports would refresh automatically as I sometimes forget to look to see if the report is up to date. Review Source Response from RealPage June 4, 2019 Hi, Pam - Thanks for taking the time to provide us a great review. We appreciate you and yes, we have already begun introducing our new design. You can see the great changes in the look, feel and mobile responsiveness on the New View Dashboard, Integrated Text Messaging, and the Owner Portal. The Tenant Portal and the first phase of the Banking module, Money In, are launching later this month. We will continue to work in modules until the transformation is complete. We designed it this way to keep your training and business disruption to a minimum. Cheers, Casi Cassandra Rollins, Sr. Director of Product Marketing RealPage MA Michael A. President Real Estate Used the software for: 2+ years ### "Propertyware Overview" February 11, 2023 5.0 Fantastic Pros Accountability, ease of using, support is helpful. Cons Sometimes the support staff isn't knowledgeable. It would be nice if they also worked on Saturday. The property management company should get paid a percent of credit card processing. Reason for choosing Propertyware Felt it was best for our company. Review Source Response from RealPage February 17, 2023 Thanks for your review, Michael. It's great to see that Propertyware helps with accountability. On days when you can't reach support by phone, try submitting a case through the Support link at the top of your site. - Charlie W TG Todd G. Manager/Maintence Real Estate Used the software for: 1-2 years ### "Rental business." July 19, 2022 3.0 Your support staff is very help full when neeeded Pros communication with tenants.tenants have all information in their portals when needed. Cons Not enough ways to easily correct mistakes, very complex. Review Source Response from RealPage July 29, 2022 Hi Todd, We appreciate your review. Please continue to lean on customer support when you have questions or when issues arise. - Charlie W JM Jackie M. Property Manager Real Estate Used the software for: 2+ years ### "Propertyware for residential management" May 28, 2019 4.0 Overall, this program has a lot to offer. I have learned that the more you put into it, the more you get out of it. Pros I like the ease of navigating between the leases, portfolios, contacts etc. Also, the ability to attach documents to leases, property, portfolio, contact and vendor pages makes accessing bills, notes and documents quick and easy. Has eliminated searching through paper files for bills and documents which is a real time saver. The tenant portal makes online payments convenient for our tenants and staff. The owner portal keeps the owners informed of maintenance and expenses in real time. Cons There is nothing I don't like. Learning the system is relatively easy using the online instructional videos and the help/support tab. Review Source Response from RealPage May 29, 2019 Hello, Jackie- Thank you for taking the time to write us a great review! Would you be willing to do a video testimonial for us also? I look forward to speaking with you soon. Cheers, Casi Cassandra Rollins, Sr. Director Product Marketing RealPage KT Kasi T. CEO Real Estate Used the software for: 2+ years ### "There are better options!" November 19, 2020 2.0 Overall better to choose another software with higher ratings. Propertyware is one of the reasons I decided to switch my Property Management company. Pros For getting basic information Propertyware is okay. Cons When there are several other softwares with much better rating why choose Propertyware? It is no wonder it has only 3.5/5 whereas there are several others with 4.5+ ratings. \* Not user friendly. Not intuitive at all. I had to struggle to get to the right page or right report. \*When you view the bills where do you normally look to see to pay off those bills? I normally skim the same page. But here there is no Pay button. I could not locate it on other pages too! So frustrating. When I contacted Support they said it is on Dashboard. I still could not locate it. Why? They have a button with NEW CONTRIBUTION !!! I don't understand why make it so hard? \* I do not get notifications for all the activities. They send only for very selective activities. When I contacted the Support all they said was they are working on it. \* When I requested to combine my 2 different properties (same PM company) they steps they have given are so cumbersome. \* Old tax reports are not readily available. They had only for the previous year. When I my accountant wanted for the earlier years it is not available. I had to again contact the Support. They had deleted it! Review Source Response from RealPage December 17, 2020 Hi Kasi, Thank you for taking the time to leave us an honest review. We're sorry you've had trouble with usability when it comes to our platform, and we'll be sure to pass your feedback along to our product team about your concerns. Again, thanks for taking the time to let us know about your experience. Best, The Propertyware Team JW Janet W. assistant Real Estate Used the software for: 2+ years ### "Learning curve can be daunting but worth it" October 19, 2022 3.0 Pros Robust tool with automated updates to available properties. Cons Would like to display individual property links on social media. Copying the link of the property and pasting pulls a 401 error.Tenant application form needs to be more flexible and adaptable.Finding a particular item not intuitive but we have gotten used to working with the system. Review Source Response from RealPage October 20, 2022 We appreciate your feedback. If you haven't already, let our customer support team know about your suggestions. - Charlie SM Susan M. VP Real Estate Used the software for: 1-2 years ### "More Needed " May 2, 2022 4.0 I'm still learning the system. I find it not so user friendly at times. Pros I do like the integrations with different vendors. Cons Clunky. Clunky is a complete sentence. Reason for choosing Propertyware Had no choice with PMI Review Source JP Jeannine P. Resident Specialist Real Estate Used the software for: 6-12 months ### "Propertyware as a whole" October 22, 2021 4.0 I really enjoy this product and the customer support. Pros So many features and capabilities. I really love the amount of information we can store about a property, and I love being able to generate a document using mail merge and selecting a template. Cons I do not like that the tenant portal view: login in as is very limited. I cannot see the same view the tenants are looking at. Audit time stamps are inaccurate. I cannot view emails I have sent through property ware. Review Source Response from RealPage October 29, 2021 Hi Jeannine, Thanks for your feedback! When you log in as your tenant, your view is almost exactly what the tenant sees, with the exception of submitting a payment, which you won't be able to do when signed in as a tenant. For the other items you mentioned, regarding time stamps and viewing emails sent through our software, I recommend reaching out to our Support Team at 800-704-0154, selecting Option 5 and then 1. A member of the team would be happy to assist you. - Charlie W. LK Lorelle K. Property Manager Real Estate Used the software for: 6-12 months ### "Reports" April 29, 2021 5.0 Overall, my experience with Propertyware has been pleasant. It could be made a bit more fun with a few more graphics. :) Pros The software is basically easy to learn and to use. The menu is well organized and clearly visible, in that the appropriate sectors are available from any screen. There are complete and detailed videos for learning the software as well. Cons What I did not like about this program is that the Report section is quite limited; you are not able to select any field and prepare a report in any manner that you might need to prepare information. For instance, you have to select a certain section of Report (Desktop, Finance, Lease, etc.); this is fine, except that not every field is available even within that section to add to a Report. It can become very constricting and difficult to find the field you want to place within a report. There should be more flexibility in both the ability to create a report by selecting the fields you want without hunting through the sections. A complete alphabetical field list would be very helpful for people who are familiar with utilizing databases. The calendar also needs to have more options in order of searching and printing according to user. 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