# Page 5 | Propertyware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Propertyware the right Property Management solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/25491/Propertyware/reviews --- Propertyware 3.9 (325) [View alternatives](https://www.capterra.com/p/25491/Propertyware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 5 - Reviews of Propertyware ## Showing most helpful reviews Showing 101-125 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Chip D. Broker/Owner Real Estate Used the software for: 2+ years ### "Best software in the Buisness " April 29, 2021 5.0 This software has so much to offer and I'm sure that I'm not even scraping the surface of what it can do. Pros Very robust reporting and most detailed accounting system I have come across. Cons User friendly inspections would be great to have and eliminate the need for 3rd party providers. Mobile app that is capable of being used would be great. Marketing reports, confirmation of listings being active and detailed analytics would be great to have. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing Propertyware Familiar with the product and knowing that it can grow with the company. Was very interested to see what new features would be added and knew that the team behind this software was willing to listen to their users. Review Source CS Christine S. Broker/Owner Real Estate Used the software for: 2+ years ### "Propertyware review" October 21, 2022 5.0 We use propertyware daily and are very happy with the software and the customer support. Pros Propertyware is very customizable and feature rich. The customer support is excellent and is invaluable. Cons Email application is weak - would prefer a more modern interface. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Review Source CR Cecille R. Virtual Assistant Real Estate Used the software for: 2+ years ### "Propertyware in general is user friendly." April 19, 2023 4.0 Pros Propertyware is easy to navigate. There are lessons or support guide from the Support tab where questions can be answered. Cons I can't say anything I like least because my work is just basic and I have all I need in the system. Review Source RC Russ C. Owner/Broker Real Estate Used the software for: 2+ years ### "Good features, poor follow-up" February 20, 2021 4.0 PW Mobile worked at one time (years) but in July, 2020 the feature stopped working and now gives me an error message when I try to access lease or tenant data using iPhone. "Server Error (null) - Internal Server Error" Mobile Inspections also doesn't work properly; the app can't read tenant information. The lack of a functioning mobile app causes headaches. It was one of the major features that caused us to choose PropertyWare. I reported the issues to Support in July 2020, and frankly they didn't seem to have an idea. Support opened a case. I know this because I now get a form email from support nearly EVERY WEEK telling me that support is diligently working on the problem. (Working on the problem for 7 months while still collecting subscription fees.) Pros Easy to set up. Price was reasonable. Mobile app was excellent until it suddenly stopped working 7 months ago. Cons Report formatting is HORRIBLE, and for the most part is not customizable as far as layout & custom fields. Support has been unhelpful. Review Source AB Anne B. Maintenance Manager Real Estate Used the software for: Less than 6 months ### "Propertyware Review" July 24, 2023 5.0 Pros The maintenance portal is easy to use. Cons In the maintenance section - when a tenant places more than one issue in the same request, it would be helpful to be able to break it down as example: WO #935A to allow you to close out individually when completed. Otherwise, you'll need to keep the entire WO open until such time as all work has been completed. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) My other company was bought out by Weichert Realtors - Mark Thomas Properties and I then went to work at Weichert Realtors. Review Source AM Alex M. General Manager Used the software for: ### "Great product with NO customer support" March 2, 2010 3.0 Lukewarm. If they only had customer support, I would say absolutely yes. But be warned they don't value their clients, it least not the ones with 200 units, maybe if you have a couple of thousand?? But, that would be a risk. Pros It really does it all, and does a very good job. It is a well done software, that runs completely online. It integrates everything, and produces great looking reports Cons Customer Support. The above problem is not the worst part. That would be the ePayments!!! For the love of God do not subscribe, as we did, for three nightmarish months. We scrambled trying to fix all of the errors it created, Our work increased ten fold, and we found out that tech support was even worse when it came to ePayments. We've long since canceled the ePayments, but still find problems to fix. It's a nightmare and Propertyware has charged us and admitted the ePayments aren't working. Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future. We currently have 200 units with them, so I'm not looking forward to the hassle of transferring. If they only had customer support I would be fine with all the problems. Review Source Response from RealPage September 3, 2010 Propertyware has recently merged with RealPage and we have increased our ability to respond to Customer services issues. Not only is there a dedicated phone number to reach support, but also you can submit a support ticket online requesting help. Our E-Payments solution has vastly improved since we have enhanced the system powered by RealPage Payments. About Propertyware Located in San Francisco, California, Propertyware pioneered property management solutions for single-family and low density rental units through a full suite of on-demand property management tools that are self-provisioning. More than 2,000 companies in seven countries utilize Propertyware. About RealPage Located in Carrollton, Texas, a suburb of Dallas, RealPage provides Software-as-a-Service products and services to more than 30,000 apartment communities across the United States. MH Mequeeta H. Community Manager Real Estate Used the software for: 2+ years ### "Easy to use for small property or individual rentals" September 15, 2022 4.0 I believe the software is great for a small company. Pros I enjoy the simple processes of generating leases and setting up a reidents profile. Cons I dislike the renewal process. There are too many steps to process a renewal. Review Source Response from RealPage September 19, 2022 Thanks for taking the time to write a review, Mequeeta! - Charlie W TB Tina B. principle broker/ property manager Real Estate Used the software for: 2+ years ### "Faithful supporter" February 10, 2023 4.0 I love the customer service when you call in :) Pros I can be anywhere and as long as I can get online I can answer questions for my Owners and tenants. Cons how often it goes down and changes that are made that are not always good for everyone. Reason for choosing Propertyware Old company I was with used a old software that was very out dated and not at all computer friendly to go anywhere I am :) Review Source Response from RealPage February 17, 2023 We're always glad to see people showing our support team some love. Thanks, Tina! - Charlie W MB Megan B. Property Manager Real Estate Used the software for: 6-12 months ### "Difficult to Use at Times" August 26, 2021 3.0 Pros Ease of sharing documents with owners and tenants Cons Navigating between pages doesn't seem smooth. Reports are very difficult to generate the information that you need, filters do not work efficiently. Logs you out at random times and gives and error message. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) job change Review Source KD Kashee D. Manager Real Estate Used the software for: 2+ years ### "#1 in Customer Support" July 25, 2022 5.0 I cannot rave enough about the Support Team. They are always patient and polite and willing to help. Pros The best feature of our service is the Support Team! I can always count on them for help every single time! They are always SPOT ON! Cons Only wish is to better learn the product and ALL it has to offer. Review Source Response from RealPage July 29, 2022 Thanks for your wonderful words about our support group, Kashee. This will make everyone's day when I share this with the team! - Charlie W AS Andrea S. Property Manager Real Estate Used the software for: 2+ years ### "Excellent Software!!" September 3, 2021 5.0 This is an excellent platform with great customer service! Pros Product is extremely user friendly. Reports are PHENOMENAL! Cons The maintenance app needs work to become as user friendly as Propertyware. Review Source AR Andres R. Managing Partner Real Estate Used the software for: 2+ years ### "Robust Software with World-Class Customer / Tech Support!!" July 20, 2021 5.0 Great software. They keep improving the user interphase. Very happy with it overall. Pros Easy to Navigate. Lots of Modules to take care of all aspects of Property Management. Texting Tenants within the software is great. The Support Team at PropertyWare is TOP NOTCH!! When you call they are Available, Knowledgeable, Friendly, Professional ... Love them!! Cons Customizing Templates and using documents for Online Signatures is not very easy or intutive, but this is a small inconvenience compared to all the wonderful features and phenomenal support you get! Review Source NR Narda R. Accountant Real Estate Used the software for: 2+ years ### "Most modules are very easy to use and very helpful" October 14, 2022 5.0 Pros The historical record keeping is a great feature. This saves having papers and helps in being more productive. Cons There are features that can be improved. One of them could be an easier way to correct entries made in the past. Review Source VR Verified Reviewer Operations Manager Used the software for: 2+ years ### "Very good software. Tons of features and options. Sometimes cumbersume, but full of great tools!" March 28, 2018 5.0 Pros All of the features and customization options. We have used Propertyware for over 3 years. It has helped us streamline, analyze, and improve our operations. Cons It can be a very cumbersome tool at times. Propertyware can be used by someone with a few properties or a property management company with a thousand properties. Being a smaller company means we use it on a far smaller level than some may. Review Source DC Donna C. Owner Real Estate Used the software for: 2+ years ### "Overall Look into PropertyWare" January 20, 2022 5.0 Overall it has been very good and I have referred other owners to Properware. Pros Easy to learn and teach other. Pricing is great for small companies. Cons You can not get to a Chart of Accounts by typing in the name you have to remember the number. This is very hard when you have a very large chart of accounts list like we do. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing Propertyware Easy to use and the cost. Review Source KB Kathy B. Property Manager Supervisor Real Estate Used the software for: 2+ years ### "Propertyware daily use" April 24, 2023 4.0 Good Experience Pros Easy to find information once you know how to use the system Cons Some difficulty finding solutions without having to use support team Review Source KM Krystyna M. Owner Real Estate Used the software for: 2+ years ### "Functionality and Support" January 9, 2024 4.0 Pros Support team is great. Every time I called all my issue were resolved regardless of the issues complexity. Cons There is some functionality that is missing making some of my task harder with manual overhead. My suggestion have been noted as future development that may or may not get implemented. Review Source Response from RealPage January 19, 2024 Thanks, Krystyna! We appreciate the callout for our awesome support team. JA Jason A. President Real Estate Used the software for: 2+ years ### " Solid Property Management Software" February 15, 2023 4.0 Overall love it, support is excellent. Pros This is critical software to running my business! Cons It can be challenging to set-up but it is worth the time Review Source Response from RealPage February 17, 2023 Thanks for your review, Jason! As with adopting any new software, it can be a lot of work to set up. Continue to work with our support team for assistance or questions you may have. - Charlie W JA John A. Leasing Coordinator Real Estate Used the software for: 2+ years ### "Leading the Market" May 11, 2021 5.0 We have been using it for a couple of years now. We love it. The system can scale with us which is really important. Our last system couldnt keep up with our organization and growth. The software is also easy to use. Pros I love the fact that the software is customizable. We can pretty much make it what we need it to be. To that effect sometimes can be confusing but this option is much better than anything else currently available for purchase. Cons I can't connect it to everything that I need. Lead generation software. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Scalability and ease of use. Reporting was a big factor as well. Review Source AL Anne L. manager Real Estate Used the software for: 2+ years ### "Apartment Management" February 1, 2022 5.0 I am happy with the program because it keeps accurate records and runs all the reports I need Pros It is easy to use once you learn the program and when you don't remember something, the help button answers your questions Cons The time it took to learn the product. However, I am older and used to doing everything manually. I just use the basic accounting part of it so I can not talk about the other parts of it like processing applications or tenant portals - I simply don't use those parts. Reason for choosing Propertyware It did what I needed and was less expensive than most. Review Source AC Arlene C. Broker/Property Manager Real Estate Used the software for: 2+ years ### "Using Propertyware" September 8, 2021 4.0 Customer service is very good. Live people answer the phone and they are very friendly and professional. Pros The product is easy to use once you understand how it works Cons The accounting section is not very easy to use unless you have an accounting background Review Source TM Tammy M. Leasing Coordinator/Property Manager Real Estate Used the software for: 1-2 years ### "Working Excellence" August 26, 2021 4.0 I enjoy using it more than other software that I have used in the past. Pros The platform is very user-friendly. I have only been using this for a year. I am still learning everything this software can do and I learn more and more each day I use it. So far, I am loving the options and all the info available to me and my team as well as my residents. Cons There seem to be glitches with certain things when trying to merge applicants, but it gets sorted out and the help desk really seems to know what they are doing and get me back on the right track again. Review Source BB Brooks B. CEO Real Estate Used the software for: 1-2 years ### "Inferior Software - Do Not Use" October 9, 2020 1.0 We used Propertyware for 2 years before switching to Appfolio, which is a far superior product. Overall, our experience with Propertyware was terrible and jeopardized our then growth plans. Pros Initially, we were happy with Propertyware before it was acquired by Real Page and they stopped investing in it. Cons I could write an essay about what we liked least, but to name a few problems: buggy software, clunky to use, outdated interface, too customizable which rendered it ineffective for deploying across an organization. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware At the time, we thought Propertyware was the most innovative product that delivered value and flexibility. It ended up being a poor choice and we are very happy we ended up with Appfolio. Review Source dD david D. Consultant Accounting Used the software for: 2+ years ### "Software with advance functionality not for the "just want to collect rent" user." July 19, 2022 5.0 Pros I enjoy the problem solving aspect of the software. Everything that happens in real life should is mirrored through the software. The customization, mail merge, import/export, reporting, work flow is seamless. Cons User interface is a bit dated. And not being able to open tabs in multiple windows. Review Source LM LE M. Office Manager Real Estate Used the software for: Less than 6 months ### "Extremely frustrating experience!" July 28, 2017 2.0 Pros It is an improvement over using Excel spreadsheets as our repository for tenant activity and maintenance requests. Cons Process from the get-go signing the contract until now as users has been a huge pain. Their contract is very unclear and uses terms only they understand. They kept making errors in the contracts and had to re-send multiple times. Implementation was very high level and they push you to take training courses on your own time to learn the software. Set up process did not go smoothly. Couldn't get check scanner to work even after hours on the phone with Support. One key reason we chose this software was because of its ability to sync with QuickBooks. But they provided incorrect training materials on the sync to QuickBooks and also gave conflicting answers on other questions I had about the sync so I ultimately lost confidence in trusting the data to sync with QuickBooks accurately. Some Support reps cannot answer basic questions about the software nevertheless technical questions. Software is not intuitive. Reports are not user-friendly. Biggest frustration though is the constant billing errors. Each time I look at our billing history there is a new surprise. They will charge our account and provide no supporting details for the charges. Most of the time it's been due to an error that I have to bring to their attention to get reversed. It has been an extremely frustrating process from beginning to end. Look forward to investigating other software programs as we getting closer to our contract expiration. 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