--- title: "Dextr Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dextr Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/254917/Dextr/" page_type: "product" language: "en" --- # Dextr Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dextr ## What is Dextr? Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, Dextr deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions ## What is Dextr used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $28 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dextr?[Manage this product listing](https://www.g2.com/products/cloudhesive/claim_requests/new?auto=true) ## Dextr Overview Updated September 2026 AI summary Dextr is a cloud-based contact center platform designed for organizations of any size seeking multi-channel customer interaction management. It offers core capabilities like agent interface, automated call distribution, IVR, call recording, workforce management, and analytics. Dextr distinguishes itself with collaboration tools and integration options, and supports deployment across major operating systems and web environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dextr 5.0 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $28 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (888) Value For Money 5.0 (3) Value For Money 4.6 (798) Customer Service 4.7 (3) Customer Service 4.7 (819) ## Dextr alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) ## FAQs about Dextr Overview ### What company size and specific industries is Dextr built for? Dextr is designed for organizations of any size that need an omnichannel contact center with a strong focus on customer experience. It is well suited to retail, government, consumer services, and travel and hospitality, along with other service-oriented industries that manage customer interactions across multiple channels. Features and Usability ### What are the key features of Dextr? Dextr offers call center management tools such as automatic call distribution, predictive and progressive dialer options, call routing, IVR, and queue management. It also includes call logging, call recording, call scripting, real-time monitoring, reporting and analytics, plus CRM, contact management, and multi-channel communication. Integrations ### Which third-party tools and platforms does Dextr integrate with? Dextr integrates with Amazon Connect, Amazon DynamoDB, Amazon EC2, Amazon Lex, Amazon Pinpoint, Amazon QuickSight, Amazon Redshift, Amazon SES, Amazon WorkSpaces, Five9, Kustomer, NiCE CXone, Salesforce CTI Toolbar, Salesforce Starter, ServiceNow, and Twilio across contact center, CRM, cloud, messaging, and analytics workflows. Getting Started and Support ### What training and onboarding options does Dextr offer? Dextr provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided setup and instruction, while documentation and videos offer self-paced reference materials for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Dextr offer? Dextr provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support can be reached through several channels for users who need quick answers or direct assistance. No reviewer feedback is available here, so support quality, response times, and helpfulness cannot be assessed. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Dextr supports all three of the features reviewers rate most highly: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers, manage contact center operations more efficiently, and route calls to the right agents, allowing teams to improve response handling and deliver more consistent customer service. Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Logging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Dextr 65 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $28.00 Usage Based,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[ Amazon EC2](https://www.capterra.com/p/219781/EC2/)[ Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[ Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JeanJacques E. Sr Amazon Connect Solutions architect Information Technology and Services ### "Quick, Easy and Feature rich " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2022 The team is amazing, knowledgeable and always willing to go that extra mile. Pros Really easy to deploy, marketplace makes it very easy to subscribe / try. Integrations and Omni-channel setups are very flexible and easy to use. Cons Options for hard phones would be great, Reasons for choosing Dextr Pricing, Support and their willingness to work backwards with customers to solve problems and develop additional features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Peter B. iCEO Telecommunications ### "Dextr reduces the cost of professional service that would be required to build your call center." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2022 We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction scores. We add Dextr to every call center we build significantly reducing both total cost and time to "go live". We have been building Amazon call centers since 2017 when the service was introduced and have Dextr on thousands of call center seats! Pros The power of Amazon Connect is the vast library of AWS services that you can add to achieve your call center vision. This however requires that you have a skilled software group on your team or you will need to hire an outside professional service group. Dextr provides a range of features that do eliminate the need for these services. At an average of $1 a day per agent, you can eliminate that professional service outlay. Additionally Dextr eliminates the time to go live, as most of the call center features are already embedded i Dextr. Generally the usual cloud providers want multi year contracts, with the first year paid upfront of which 18-22% will be the fee for professional services. The average agent desktop license is $150 a month before you make your first phone call. Compare that with Dextr, no upfront cost and about a $1 a day per logged in un-named agent! Cons Fortunately there is not a lot to complain about. The Dextr team is responsive to feature requests and often makes modifications to accomplish customer objectives. Reasons for choosing Dextr If you have mad the decision to move to Amazon Connect, you have to compare Dextr to the out of box Call Control Pannel that Amazon provides. See the difference and this becomes obvious! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kathy L. COO Non-Profit Organization Management ### "Dextr compliments AWS Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 25, 2022 great experience from start through implementation Pros this tool is quick and easy to deploy, the cost for the value is very inexpensive Cons More robust reporting but have been told it is on the product road map Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.