CMS Hospitality

GuestCentrix

3.5 / 5 3 reviews

Who Uses This Software?

Hostels. Hotels. Resorts. Owner Accounting. Property Groups


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $155.00/month
  • Pricing Details
    Pricing is based on property size.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • CMS Hospitality
  • www.cmshospitality.com
  • Founded 1993
  • Australia

About GuestCentrix

A flexible and tailorable hospitality property management solution for hotels and resorts of all sizes.


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GuestCentrix Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

GuestCentrix Reviews Recently Reviewed!

Happy Customer

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the constant upgrades. Support is great also

Cons: no negatives. If I have an issue it is quickly resolved

Overall: I have been using CMS since 2000 and very happy with software. We have upgraded each time and are in the cloud and itergrated with Siteminder for direct bookings into cms. We also use C & B

Recommendations to other buyers: Try the program

I'm a fan of Guest Centrix and the support team

Mar 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Fully Integrated

Cons: User interface needs an overhaul - this is coming in the web version I understand

Overall: Guest Centrix does and excellent job of bridging the gap between Trust Accounting and a solid Property Management by providing a fully integrated solution with the features and functionality one would expect from both solutions.

Vendor Response

by CMS Hospitality on March 09, 2017

Hi Russell Many thanks for your review , we look forward to delivering continued great product and service to Imagine Hotels & Resorts, especially with the forthcoming release of our new web based products. Roy McCullagh, General Manager, GuestCentrix

Dont waste your time nor money with CMS Hospitality

Nov 10, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: after building a new hotel in Sydney the biggest mistake I made was going with CMS hospitality. The system is not what the great sales person made it out to be!
PAYING for support. Takes days to get back to you followed by sorry that was in your training you should already know that. They offer free training when you complain but when time to booking they renege on this! A great company is a leadership from the top which in this case the leader is disrespectful and not willing to assist with their client's requirements, I have the emails to prove it. Trust me STAY AWAY!
I learned the hard way after $$$$ and endless complaints from my staff.
Feel free to contact me for any advice, I won't turn you away like CMS will.

Vendor Response

by CMS Hospitality on November 14, 2016

Dear Paul, It was great to meet you recently again and discuss these issues in person. I appreciate your time and regret that you were less than satisfied with our service. We operate in over 25 countries with a lot of very satisfied customers but let ourselves down on this occasion. As you agreed when we met there were some challenges on both sides with this deal. I do not wish to comment on the points you raised but would like to thank you for giving us the opportunity in the first place and I wish you and your family all the very best with your expansion plans. I highly recommend your beautiful venue to everyone. Regards, Roy McCullagh, CMS Hospitality / GuestCentrix