# CMS Hospitality Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CMS Hospitality Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/25492/GuestCentrix/alternatives --- # CMS Hospitality Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CMS Hospitality ## What is CMS Hospitality? With over 30 years experience in delivering hospitality software solutions, CMS Hospitality offers powerful, scalable yet easy to use applications for the hospitality industry. Whether you're running a resort, hotel, or hostel CMS Hospitality will aim to suit your needs and provide you with a highly experienced support and installations team, with a unique understanding of the hospitality industry. ## What is CMS Hospitality used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$155 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CMS Hospitality?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cmshospitality.com&name=CMS Hospitality) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CMS Hospitality 3.0 (6) VS. [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting Price A$155 Per Month Starting Price $23 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.8 (6) Ease Of Use 4.4 (462) Value For Money 3.6 (5) Value For Money 4.2 (442) Customer Service 3.4 (5) Customer Service 4.3 (449) ## CMS Hospitality alternatives [4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/5937/RoomKeyPMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.8 (6)](https://www.capterra.com/p/149909/GuestSuites/#reviews) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Front Desk Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Guest Experience Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Housekeeping Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Maintenance Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment Online Booking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Point of Sale (POS) 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software CMS Hospitality 17 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting functionality within the system, not requiring integration with third-party tools Manage catering operations/processes Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Manage, maintain and track the performance of assets and equipment More than one location Book meetings and appointments through a website or digital platform Accept and process customer payments for products or services using hardware and software Track/optimize rates in relation to usage View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event One location Manage operations/processes associated with spas and other hotel activities Get Advice We can help you find the software with the features you need. Features 3.6 (5) 3.6 Based on 5 reviews ## Pricing Value for money 3.6 (5) Basic A$155.00 Per Month Value for money 3.6 (5) 3.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (5) 3.4 Based on 5 reviews ## User reviews Overall rating 3.0 Based on 6 reviews Filter by rating 5(2) 4(1) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent AA Aarti A. Business consultant Higher Education ### "CMS Only" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2023 All registrations & data maintenance is done at CMS. Its an Excellent experience so far. Pros It is really impactful, easy to use & have easy process of integration. Cons Everything is convenient & no changes required Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lissette J. Sales Hospitality ### "Switching to this PMS system has been the worst decision my company has made." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 23, 2019 I dread this system! Pros I didn't like anything about this system. Cons It's very slow, too many steps for something that should be easy and practical. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Spencer B. Founder & CEO ### "Nothing short of terrible. CMS / Guest Centrix is the worst PMS I have come across." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 31, 2018 There is nothing positive about CMS / Guest Centrix that I can write about objectively. Our experinece with CMS over a period of 19 month has been nothing short of distressing and has cost our business $$$$. We have finally found a suitable software and migrated. Cons User interface is outdated and hard to use. Integration with other software is very limited and extremely expensive and time consuming as CMS charges excessively for any integration and do nothing in less than 3 months. Support is very poor as is training. Updates are almost non existent and not automated requiring system shutdown during core business hours. They have very poor relationships within the industry and make little effrot to maintain relationship with existing customers. Unfortunately I cannot write anything positive about CMS and I am very pleased that we have finally migrated from this platform at great cost, effort and inconvenience to our hotels. I would be pleased to provide objective feedback if needed if anyone is looking to subscribe to Guest Centrix / CMS. You may want to do yourself and your company a big favour short term and long term by avoiding CMS totally and not fall for their fake sales pitches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 29, 2018 Hi Spencer Whilst it is disappointing that the review you have given CMS is negative and I don't agree with many of your comments, I'd like to thank you for taking the time to provide this feedback. HH HARRY H. Director Hospitality ### "Happy Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2017 I have been using CMS since 2000 and very happy with software. We have upgraded each time and are in the cloud and itergrated with Siteminder for direct bookings into cms. We also use C & B Pros Ease of use and the constant upgrades. Support is great also Cons no negatives. If I have an issue it is quickly resolved Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 1, 2018 Dear Harry Thank you for your review, we have enjoyed working with you for the last 18 years and appreciate your positive feedback. Kind Regards CMS Hospitality Management Team RB Russell B. Group Director of Marketing, Digtal & Tech Hospitality ### "I'm a fan of Guest Centrix and the support team" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 9, 2017 Guest Centrix does and excellent job of bridging the gap between Trust Accounting and a solid Property Management by providing a fully integrated solution with the features and functionality one would expect from both solutions. Pros Fully Integrated Cons User interface needs an overhaul - this is coming in the web version I understand Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2017 Hi Russell Many thanks for your review , we look forward to delivering continued great product and service to Imagine Hotels & Resorts, especially with the forthcoming release of our new web based products. Roy McCullagh, General Manager, GuestCentrix PS Paul S. Director ### "Dont waste your time nor money with CMS Hospitality " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 10, 2015 after building a new hotel in Sydney the biggest mistake I made was going with CMS hospitality. The system is not what the great sales person made it out to be! PAYING for support. Takes days to get back to you followed by sorry that was in your training you should already know that. They offer free training when you complain but when time to booking they renege on this! A great company is a leadership from the top which in this case the leader is disrespectful and not willing to assist with their client's requirements, I have the emails to prove it. Trust me STAY AWAY! I learned the hard way after $$$$ and endless complaints from my staff. Feel free to contact me for any advice, I won't turn you away like CMS will. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 15, 2016 Dear Paul, It was great to meet you recently again and discuss these issues in person. I appreciate your time and regret that you were less than satisfied with our service. We operate in over 25 countries with a lot of very satisfied customers but let ourselves down on this occasion. As you agreed when we met there were some challenges on both sides with this deal. I do not wish to comment on the points you raised but would like to thank you for giving us the opportunity in the first place and I wish you and your family all the very best with your expansion plans. I highly recommend your beautiful venue to everyone. Regards, Roy McCullagh, CMS Hospitality / GuestCentrix Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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