# Brandy Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Brandy Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/254953/Brandy --- # Brandy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Brandy ## What is Brandy? Brandy powers AI-virtual assistants, that serve customers on your website, in WhatsApp, Instagram Direct, Apple Messages for Business, and 10+ more text channels. If a live agent needs to step in, Brandy has an enterprise grade messaging center solution. Platform combines AI, chat-apps and a human assist into a smooth seamless workflow for a perfect customer experience with your Brand ## What is Brandy used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Brandy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://brandy.im&name=Brandy) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Brandy 0.0 VS. [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $50 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (73) Value For Money 0.0 (0) Value For Money 4.9 (70) Customer Service 0.0 (0) Customer Service 5.0 (70) ## Brandy alternatives [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (20)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Brandy Overview ### What company size and specific industries is Brandy built for? Brandy is designed for e-commerce stores and B2C brands across industries such as cosmetics, FMCG, sporting goods, apparel, and electronics. It is best suited to businesses handling customer enquiries in retail-focused consumer markets, especially those that need support for high enquiry volumes. Features and Usability ### What are the key features of Brandy? Brandy offers AI and machine learning features for intent recognition and natural language processing, plus chatbot and live chat tools for multi-channel communication and communication management. It also includes autoresponders, lead capture, surveys and feedback, reporting and analytics, an activity dashboard, configurable workflow, customizable branding, API access, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Brandy integrate with? Brandy integrates with 10 third-party tools and platforms, including CRM and automation options such as Creatio CRM, Marketing Creatio, Service Creatio, Kommo, and Dialogflow. It also connects with messaging and social channels like Instagram, Telegram, Viber, WhatsApp, and watsonx Assistant. Getting Started and Support ### What training and onboarding options does Brandy offer? Brandy provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning and feature walkthroughs for users who need repeat access to setup information. Getting Started and Support ### What customer support options does Brandy offer? Brandy provides Email/Help Desk, a Knowledge Base, and Chat support. These options give users direct contact and self-service help for common questions, account issues, and setup guidance. Without reviewer feedback on support, no consistent user experience pattern can be stated. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Brandy 24 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Add customized logos and colors to align with company branding For the intention to be used by developers Helps understand a user's intentions/actions Automatically identify and save contact information of potential customers Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods View and track pertinent metrics to find patterns and gain insights from data Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $50.00 Usage Based,Per Month ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Kommo](https://www.capterra.com/p/120048/Kommo/)[ Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[ Dialogflow](https://www.capterra.com/p/180853/Dialogflow/)[ watsonx Assistant](https://www.capterra.com/p/247516/IBM-Watson-Assistant/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.