--- title: "Brandy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Brandy Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/254953/Brandy/" page_type: "product" language: "en" --- # Brandy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Brandy ## What is Brandy? Brandy powers AI-virtual assistants, that serve customers on your website, in WhatsApp, Instagram Direct, Apple Messages for Business, and 10+ more text channels. If a live agent needs to step in, Brandy has an enterprise grade messaging center solution. Platform combines AI, chat-apps and a human assist into a smooth seamless workflow for a perfect customer experience with your Brand ## What is Brandy used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Brandy?[Manage this product listing](https://www.g2.com/products/brandy-im/claim_requests/new?auto=true) ## Brandy Overview Updated September 2026 AI summary Brandy is a conversational AI platform for businesses of all sizes that need to automate customer interactions across multiple channels. It combines AI-driven chatbot, live chat, multi-language support, intent recognition, and reporting, with code-free development and pre-configured bots. Brandy integrates with popular CRM and messaging tools and deploys via cloud, SaaS, web, or Windows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Brandy 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $50 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Brandy alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) ## FAQs about Brandy Overview ### What company size and specific industries is Brandy built for? Brandy is designed for e-commerce stores and B2C brands in industries such as cosmetics, FMCG, sporting goods, apparel, and electronics. It is best suited for companies that handle high volumes of customer enquiries and want to automate a large share of support requests. Features and Usability ### What are the key features of Brandy? Brandy offers AI/Machine Learning features including chatbot, intent recognition, natural language processing, and a pre-configured bot. It also includes live chat, chat/messaging, autoresponders, lead capture, and surveys & feedback. For operations, it provides configurable workflow, workflow management, multi-channel communication, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Brandy integrate with? Brandy integrates with 8 third-party tools and platforms, including CRM and messaging services such as Creatio CRM, Kommo, WhatsApp, Viber, Telegram, Instagram, Dialogflow, and watsonx Assistant. Getting Started and Support ### What training and onboarding options does Brandy offer? Brandy provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer written and visual reference materials for self-paced learning and setup. Getting Started and Support ### What customer support options does Brandy offer? Brandy provides email/help desk support, a knowledge base, and chat. No reviewer feedback on support experience is available, so support quality, response times, and helpfulness cannot be assessed here. ## Features AI summary Based on 1,170 Chatbot reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **Activity Dashboard** (**45%**) - **Lead Capture** (**58%**) Brandy supports all three of the features reviewers rate most highly: **Chatbot**, **Activity Dashboard**, and **Lead Capture**. Together, these capabilities help businesses manage automated conversations, track performance and user activity in one place, and collect new prospect information more effectively, allowing teams to respond faster and turn more interactions into qualified opportunities. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Brandy 25 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Branding: Add customized logos and colors to align with company branding - For Developers: For the intention to be used by developers - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Understanding: Demonstrates a sophisticated understanding of both written and spoken user commands. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $50.00 Usage Based,Per Month ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Kommo](https://www.capterra.com/p/120048/Kommo/)[ Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[ Dialogflow](https://www.capterra.com/p/180853/Dialogflow/)[ watsonx Assistant](https://www.capterra.com/p/247516/IBM-Watson-Assistant/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.