--- title: "yuu Phone Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about yuu Phone Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/254985/yuu-Phone/" page_type: "product" language: "en" --- # yuu Phone Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) yuu Phone ## What is yuu Phone? yuu Phone is the VoIP phone system of choice for working in office, at office or on the road. With +150 VoIP features users can make calls on any device (desk phone, smartphone, desktop) under the office number and remain integrated into existing communication processes (e.g. call forwarding, ring calls) regardless of location. Admins can add or remove numbers and devices easily to sclae their team and integrate the software to existing CRM and business systems. ## What is yuu Phone used for? [VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €6.9 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for yuu Phone?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.yuutel.at&name=yuu Phone) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### yuu Phone 3.5 (2) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price €6.9 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.6 (698) Value For Money 4.0 (2) Value For Money 4.2 (678) Customer Service 3.5 (2) Customer Service 4.6 (648) ## yuu Phone alternatives [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,147)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) ## FAQs about yuu Phone Features and Usability ### What are the key features of yuu Phone? yuu Phone offers cloud phone system features including call routing, call queues, automatic call distribution, IVR, call recording, and call conferencing. It also includes call monitoring, call reporting, real-time dashboards, role-based permissions, CRM integration, chat/messaging, fax management, SIP trunking, and third-party integrations. Getting Started and Support ### What training and onboarding options does yuu Phone offer? yuu Phone provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video review for teams getting started with the product. Getting Started and Support ### What customer support options does yuu Phone offer? yuu Phone offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support experience is available in the catalog data, so customer sentiment about response times, helpfulness, or common frustrations cannot be stated. ## Features AI summary Based on 2,504 VoIP reviews Capterra data shows that buyers of VoIP rank the following features as their top priorities: - **Online Voice Transmission** (**58%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Mobile Access** (**56%**) yuu Phone supports all three of the features reviewers value most: **Online Voice Transmission**, **Call Routing**, and **Mobile Access**. Together, these capabilities give teams reliable internet-based calling, direct calls to the right person or department, and stay connected from anywhere, helping businesses improve responsiveness and maintain consistent communication across locations. Call Routing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Call Monitoring 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Queues 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Contact Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities yuu Phone 34 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic €6.90 Per User,Per Month Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (2) 3.5 Based on 2 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(0) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent ZB Ziya B. Advanced Systems Engineer Electrical/Electronic Manufacturing ### "Reliable VoIP Software With Often Connect Issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 19, 2023 Overall, i had kind of negative experience with yuu Phone cause of many connenct issues. Pros yuu Phone excels as a user-friendly VoIP software with excellent call quality and comprehensive features. It offers crystal-clear voice transmission, useful functionalities like call recording and forwarding, and compatibility across various devices and platforms. Cons Some drawbacks of yuu Phone include limited integration with other communication platforms and pretty often glitches or connectivity issues during peak usage hours. Switched from [Acefone](https://www.capterra.com/p/264770/Acefone/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2023 Thx for the review! Happy to hear that you like our user interface. We ware working hard on integrations to support the platform-wide use of our VoIP software. Pls see https://www.yuutel.at/yuuphone-integrationen for more information. Team yuutel SC Samuel C. Senior Manager Leisure, Travel & Tourism ### "Comprehensive suite of communication tools with its limits." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 6, 2023 Pros Yuu Phone's call monitoring feature allows managers to listen in on calls, providing valuable insights for training and quality assurance purposes, as well as the customizable IVR system that can be customized to provide callers with a personalized experience and direct them to the appropriate agent or department. Cons Yuu Phone's is great for business that do not receive too many calls. But at some points, when you must classify your customers in different buckets and categories, Yuu Phone has a limit. The Monitoring becomes unbearable and creating routes and IVR is tricky. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) [Amazon Lex](https://www.capterra.com/p/234437/Amazon-Lex/) Reasons for choosing yuu Phone Pricing advantages and German company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 20, 2023 Thank you very much for the review, Samuel! We appreciate your honesty so that we can get better every day. best regards, yuutel ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.