# Plumsail HelpDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Plumsail HelpDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/255009/Plumsail-HelpDesk --- # Plumsail HelpDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Plumsail HelpDesk ## What is Plumsail HelpDesk? Plumsail HelpDesk is an advanced ticketing management system for Microsoft 365, SharePoint Online, and On-premises that will empower your customer service. Customizable appearance for ticket views, templates, forms, and reports. Repetitive activities automation with triggers and schedulers. Customers don’t need to leave your site anymore with a web widget for a ticket submission form. Reports on the effectiveness of the use of HelpDesk based on tickets, requesters, and agent data ## What is Plumsail HelpDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $33 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Plumsail HelpDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://plumsail.com&name=Plumsail HelpDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Plumsail HelpDesk 5.0 (2) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $33 per user, per month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.3 (3,603) Value For Money 5.0 (2) Value For Money 4.2 (2,658) Customer Service 5.0 (2) Customer Service 4.3 (2,766) ## Plumsail HelpDesk alternatives Highest Rated [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Plumsail HelpDesk 22 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Import and export data to and from software applications Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $33.00 Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DS Danny S. Network engineer. Mechanical or Industrial Engineering ### "Plumsail helpdesk, easy to install and work with. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2025 Our overall experience is great. Like I mentioned, its easy to install the setup after is also very easy. The Customer support is top notch. You get a accurate and fast response when you need some help. In the 6 years of using the helpdesk we didn't encounter many issues or bugs. And you can make a pretty easy Powerbi report of your environment. Pros It is very easy to install. I had a new helpdesk setup within 5 minutes. And the needs of the customer within a couple of hours. Cons I dislike the the updates in regards to the "This wel erase some settings" part. I'm no fan of having to manually read customizations. Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) The helpdesk was not user/admin friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Catherine W. Manager of Information Technology Machinery ### "Plumsail HelpDesk a great alternative to pricier options " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2022 It has been fabulous! How often do you get a support / sales team that reaches out to you proactively? If you're a small to medium sized business with a tight budget for customer service and a shared inbox to manage, this is your ticket - literally. Pros I've always admired the structure and design of Plumsail products when I've tested them in our SharePoint environment. They are simple, clean, user-friendly but still customizable and allow for a reasonable degree of complexity in workflow if we need more. I like that we can easily integrate it with our other Office 365 products. I like that I understand how it works. It's exactly what I would have built if I built it myself, but it arrives ready to go. In fact, I was able to have our internal demo set up and running in less than 10 minutes. Our installation with another product took a dozen hours spread out over weeks while waiting for answers from our parent company. Yes, that other product has more features - but we don't use them. Yes, that other product has strong brand recognition - but our customers don't really care. They just want their orders and issues resolved as quickly and efficiently as possible. And Plumsail does that. It gives us the basics that we DO need for about 1/10th of the price of our other product. Cons There are very few things not to like with this software. We're still exploring the full functionality and until we cutover, I don't anticipate running into anything that we can't compromise around. Our only real problem is probably only applicable to our corporate structure. Our parent company manages our Office 365 installation. Finding a way to license the software without having to get billing through the parent company would mean we'd move to Plumsail Help Desk tomorrow. Also, simpler signature management would be a help for us - we have a fairly intricate signature program, but we are able to work around it with features that are built in for canned responses. Regardless, for the cost and the functionality this is an excellent value for our organization. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We are still in the process of switching, but these are the reasons that made us start looking: -Price -Lack of support -Complexity that made it difficult for our users to manage the product without IT assistance -Complexity that made self-diagnosing and troubleshooting problems difficult -frequent server outages and system failures Reasons for choosing Plumsail HelpDesk We've looked at other products in the interim between when we installed our current product and finding Plumsail HelpDesk. They all seem to be overly complex, and overly costly for our needs although there were some better alternatives out there to what we're currently using. So: simplicity, value, recognition from seeing the products on the SharePoint store for years and the ease of integration with software we already use made the decision simple for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)