--- title: "BoldDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BoldDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/255105/BoldDesk/" page_type: "product" language: "en" --- # BoldDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BoldDesk ## What is BoldDesk? BoldDesk is a cloud-based help desk platform that brings ticketing, live chat, omnichannel messaging, knowledge base, workflow automation, and reporting together under one flat-price plan. Support teams use it to manage customer requests from email, chat, WhatsApp, Instagram, Facebook, SMS, Telegram, and LINE through a single unified inbox. Businesses can automate routing, escalations, and follow-ups using no-code rules, track SLAs and agent performance through real-time dashboards, and publish multilingual help content with built-in approval workflows. A fully featured iOS and Android app gives agents access on the go. BoldDesk is suited for teams of 5 to 1,000+ agents across industries such as SaaS, IT services, e-commerce, healthcare, and finance. It holds SOC 2 Type 2, HIPAA, and GDPR certifications, making it a fit for regulated industries. All features are included from day one with no tier-gating or per-feature upsells. ## What is BoldDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BoldDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.syncfusion.com&name=BoldDesk) ## BoldDesk Overview Updated September 2026 AI summary BoldDesk is a help desk platform for organizations of all sizes, offering ticket management, SLA management, and real-time notifications to handle customer support efficiently. It features omnichannel communication, workflow automation, a knowledge base, and advanced AI tools like Copilot and Summarization. BoldDesk is available as a cloud-based or mobile solution with numerous integration options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BoldDesk 5.0 (1) VS. [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $20 Per User, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (3,410) Value For Money 4.0 (1) Value For Money 4.4 (2,796) Customer Service 5.0 (1) Customer Service 4.5 (2,980) ## BoldDesk alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (794)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (2,215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about BoldDesk Overview ### What company size and specific industries is BoldDesk built for? BoldDesk is designed for SMBs and enterprises that need customer support management, especially in SaaS, IT services, e-commerce, finance, and education. It also suits other customer-facing teams that require a scalable system for handling support requests and service workflows across growing organizations. Features and Usability ### What are the key features of BoldDesk? BoldDesk offers help desk management with ticket management, ticket tracking, and SLA management, plus AI Copilot and AI Summarization for support work. It also includes omnichannel communication through email management, live chat, chatbot, and social media integration, along with knowledge base management, workflow automation, and reporting/analytics. Pricing ### How much does it cost and what fees or limitations are included? BoldDesk starts at free for qualifying startups for 12 months, including 10 agents and all features. Paid plans begin with the $20 per user/month AI Copilot add-on, then the $99/month Growing Teams plan for 5 to 100 agents. Larger plans cost $1,998/month for 101 to 500 agents and $5,999/month above 500. Integrations ### Which third-party tools and platforms does BoldDesk integrate with? BoldDesk connects natively to over 30 integrations, including communication and support tools such as Aircall, Exotel, Gupshup, KrispCall, Ozonetel, and Microsoft Teams, plus business apps like Asana, Dropbox, Google Drive, HubSpot CRM, Jira, Mailchimp, Microsoft 365, OneDrive, and PagerDuty. Getting Started and Support ### What training and onboarding options does BoldDesk offer? BoldDesk provides webinars, documentation, and videos to help teams get started. Webinars support live or scheduled guidance, documentation offers written reference material for setup and feature lookup, and videos give visual walkthroughs for learning at a self-paced pace. Getting Started and Support ### What customer support options does BoldDesk offer? BoldDesk provides email/help desk support, an FAQ/forum, and a knowledge base for customer assistance. No reviewer feedback on support is available in the catalog data, so user experience details such as response speed or helpfulness cannot be summarized here. ## Features AI summary Based on 5,070 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) BoldDesk supports all three features that reviewers rate most highly: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses organize support requests, keep teams updated as issues change, and stay on top of response and resolution targets, allowing teams to deliver more consistent customer service. Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities BoldDesk 86 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/255105/BoldDesk/pricing/) BoldDesk® for Startups $0.00 It includes: - Qualifying startups get free use of BoldDesk® for a period of 12 months - 10 Agents at no charge - World-class support included - Help getting started + Questions answered along the way - Free data migration - Rapid onboarding process - Clear qualifying criteria - See https://www.bolddesk.com/startups to review the terms and apply! - Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs. - All features included in one simple plan BoldDesk® for Non Profits $0.00 It includes: - 10 free agents - 100+ features - 10+ Support Channels: Email, Live Chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack - Free expert migration service - All features included in one simple plan AI Copilot to Boost Your Support $20.00 Per User,Per Month It includes: - Unlimited AI — no usage caps - Personalized, context-aware responses in seconds - Instant conversation summaries for faster resolutions - Consistent tone across all customer interactions - Assists agents with faster, smarter responses BoldDesk for Growing Teams $99.00 Flat Rate,Per Month It includes: - Ticketing system - Email ticketing - Workflow automation - Whatsapp and SMS - Custom Dashboard - Role-Based Access Control - Multibrand Help Desk - Integration Marketplace - SSO / SAML Authentication - Free Migration - Live chat - Omnichannel Inbox - Ticket Auto Assignment - Instagram and Facebook - Scheduled Reports - Custom Email Templates - Multiple SLAs & Business Hours - API & Developer Platform - Audit Logs - Professional Onboarding - AI agent - AI Copilot - CSAT Surveys - Knowledge Base - Recurring Tickets - Custom Fields - Ticket Approval - 40+ Global Languages Including RTL - HIPAA Compliance - 24x7 Support - 70+ additional features BoldDesk Scaling Teams (101 to 500 agents) $1,998 Flat Rate,Per Month It includes: - Ticketing system - Email ticketing - Workflow automation - WhatsApp & SMS - Custom Dashboard - Role-Based Access Control - Multibrand Help Desk - Integration Marketplace - SSO / SAML Authentication - Free Migration - Live Chat - Omnichannel Inbox - Ticket Auto Assignment - Instagram & Facebook - Scheduled Reports - Custom Email Templates - Multiple SLAs & Business Hours - API & Developer Platform - Audit Logs - Professional Onboarding - AI Agents - AI Copilot - CSAT Surveys - Knowledge Base - Recurring Tickets - Custom Fields - Ticket Approval - 40+ Global Languages Including RTL - HIPAA Compliance - 24x7 Support - 70+ additional features BoldDesk Large Teams (Greater than 500 agents) $5,999 Flat Rate,Per Month It includes: - Ticketing system - Email ticketing - Workflow automation - WhatsApp & SMS - Custom Dashboard - Role-Based Access Control - Multibrand Help Desk - Integration Marketplace - SSO / SAML Authentication - Free Migration - Live Chat - Omnichannel Inbox - Ticket Auto Assignment - Instagram & Facebook - Scheduled Reports - Custom Email Templates - Multiple SLAs & Business Hours - API & Developer Platform - Audit Logs - Professional Onboarding - AI Agents - AI Copilot - CSAT Surveys - Knowledge Base - Recurring Tickets - Custom Fields - Ticket Approval - 40+ Global Languages Including RTL - HIPAA Compliance - 24x7 Support - 70+ additional features Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RT ross T. President Wholesale ### "Turn your email desk, into your teams email desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2026 Software is great! It has made my office work teamwork! It has so many features that we will be growing into this software for a few years. Pros Best customer support on software that I have had in a long time. I called and emailed several times week one of my set up, they never got tired of hearing from me Cons For my small business, it is a little pricey because I only need a portion of what this software can do. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) so my work could be teamwork. i was tired of answering everthing Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing BoldDesk cost was the largest difference for my small business Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.