--- title: "WinCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WinCall Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/255170/WinCall/" page_type: "product" language: "en" --- # WinCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) WinCall ## What is WinCall? WinCall tracks all of your domestic and international locations regardless of PBX type (analog, digital, IP) while still providing the best customer service in the business. WinCall helps facilitate internal bill back, identifies PBX toll fraud, increases employee productivity and gathers usage data to help make informed telecom network planning decisions. Directory integration eliminates the time consuming task of updating your call accounting database and or directory. ## What is WinCall used for? [IVR](https://www.capterra.com/ivr-software/)[Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3000 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WinCall?[Manage this product listing](https://www.g2.com/products/wincall/claim_requests/new?auto=true) ## WinCall Overview Updated September 2026 AI summary WinCall supports businesses of all sizes with call accounting needs by providing call logging, monitoring, and tracking features for both inbound and outbound communications. It includes by-extension reporting, cost analysis, fraud detection, and customizable reports. Available via cloud or Windows deployment, WinCall offers flexible data management and reporting for organizations seeking detailed oversight of telecom activity. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WinCall 0.0 VS. [### Microcall](https://www.capterra.com/p/128915/Microcall/) [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting Price $3000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (18) Value For Money 0.0 (0) Value For Money 4.8 (16) Customer Service 0.0 (0) Customer Service 4.9 (18) ## WinCall alternatives [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [FreJun](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/) [4.7 (88)](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/reviews/) Starting price $17.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/) Highest Rated [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) ## FAQs about WinCall Overview ### What company size and specific industries is WinCall built for? WinCall is designed for enterprise organizations and companies operating in the software and telephony call accounting markets. It is built for larger businesses that need call accounting capabilities within enterprise software environments and telecom-related operations. Features and Usability ### What are the key features of WinCall? WinCall offers call logging, call tracking, and call routing for managing inbound and outbound calls, plus call monitoring and real-time monitoring for live oversight. It also includes customizable reports, by-extension reporting, call duration and call volume tracking, caller ID, expense tracking, fraud detection, and data import/export. Getting Started and Support ### What training and onboarding options does WinCall offer? WinCall provides in person training, live online sessions, webinars, and documentation to help teams get started. In person sessions support direct instruction, live online sessions allow guided remote training, webinars provide scheduled group learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does WinCall offer? WinCall offers Email/Help Desk, FAQ/Forum, 24/7 Live Rep, and Chat. Support is organized across self-service and live contact options, giving users multiple ways to get help when needed. ## Features By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Reporting Track and report on all incoming and outgoing calls WinCall 18 features ### All Features - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Caller ID: Identify the number and contact information of a caller before answering the phone - Cost Analysis: Analyze and calculate business costs - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Fraud Detection: Identify and prevent suspicious activity - Inbound Reporting: Track and monitor incoming call statistics - Outbound Reporting: Track and monitor outgoing call statistics - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Unattended Call Management: Manage calls that were missed or not attended - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Who Answered Log: Track calls answered by employees --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $3,000 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.