# Vocalcom Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Vocalcom Software - reviews, pricing plans, popular comparisons to other Customer Service products and more.

Source: https://www.capterra.com/p/255174/Vocalcom

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# 

 Vocalcom Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Vocalcom

## What is Vocalcom?

Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service.

## What is Vocalcom used for?

[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€65

Flat Rate, Per Month

Free trial  
available

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Do you work for Vocalcom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vocalcom.com/&name=Vocalcom)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Vocalcom

0.0

VS.

[### nService](https://www.capterra.com/p/127109/nService/)

[0.0](https://www.capterra.com/p/127109/nService/#reviews)

Starting Price

€65

Flat Rate, Per Month

Starting Price

$60

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

0.0 (0)

Value For Money

0.0 (0)

Value For Money

0.0 (0)

Customer Service

0.0 (0)

Customer Service

0.0 (0)

## Vocalcom alternatives

Highest Rated

[e-bot7](https://www.capterra.com/p/173390/e-bot7/)

[5.0 (2)](https://www.capterra.com/p/173390/e-bot7/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/173390/e-bot7/)

[Sugar Serve](https://www.capterra.com/p/203733/Sugar-Serve/)

[5.0 (1)](https://www.capterra.com/p/203733/Sugar-Serve/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/203733/Sugar-Serve/)

[SmartCrowd](https://www.capterra.com/p/202475/SmartCrowd/)

[5.0 (2)](https://www.capterra.com/p/202475/SmartCrowd/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/202475/SmartCrowd/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

IVR

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Live Chat

Ability to chat online in real time

Queue Management

Monitor wait time and abandonment for incoming requests that have not been routed

Surveys & Feedback

Gauge satisfaction and receive information for improvement and success

Vocalcom 6 features

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Monitor wait time and abandonment for incoming requests that have not been routed

Gauge satisfaction and receive information for improvement and success

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Trial

Basic

€65.00

Flat Rate,Per Month

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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