# Vocalcom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vocalcom Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/255174/Vocalcom --- # Vocalcom Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Vocalcom ## What is Vocalcom? Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service. ## What is Vocalcom used for? [Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €65 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vocalcom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vocalcom.com/&name=Vocalcom) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vocalcom 0.0 VS. [### e-bot7](https://www.capterra.com/p/173390/e-bot7/) [5.0 (2)](https://www.capterra.com/p/173390/e-bot7/#reviews) Starting Price €65 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (2) Value For Money 0.0 (0) Value For Money 5.0 (2) Customer Service 0.0 (0) Customer Service 5.0 (2) ## Vocalcom alternatives [SmartCrowd](https://www.capterra.com/p/202475/SmartCrowd/) [5.0 (2)](https://www.capterra.com/p/202475/SmartCrowd/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [nService](https://www.capterra.com/p/127109/nService/) [0.0](https://www.capterra.com/p/127109/nService/#reviews) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Sugar Serve](https://www.capterra.com/p/203733/Sugar-Serve/) [5.0 (1)](https://www.capterra.com/p/203733/Sugar-Serve/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Vocalcom Overview ### What company size and specific industries is Vocalcom built for? Vocalcom is designed for organizations of all sizes that are moving from on-premise, capital-intensive customer contact systems to cloud-based solutions. It is best suited for businesses that need end-to-end contact center capabilities, especially companies seeking a lower-infrastructure alternative for customer service operations across different sectors. Features and Usability ### What are the key features of Vocalcom? Vocalcom offers CRM and IVR as core features, along with appointment management, contact management, and a customer database for handling customer records. It also includes knowledge base management, live chat, queue management, and surveys and feedback for support and customer interaction workflows. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Vocalcom offer? Vocalcom provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover structured group learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Vocalcom offer? Vocalcom provides 24/7 live rep support and chat. Users can contact support at any time through these channels for help with setup, account questions, or troubleshooting. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Live Chat Ability to chat online in real time Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Vocalcom 7 features Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Monitor wait time and abandonment for incoming requests that have not been routed Gauge satisfaction and receive information for improvement and success Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic €65.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.