--- title: "Vocalcom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vocalcom Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/255174/Vocalcom/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Vocalcom Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Vocalcom ## What is Vocalcom? Vocalcom Cloud Customer Service Solution has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and most important enables call center agents to deliver excellent customer service. The solutions integrate with leading CRM applications, such as Desk, Salesforce & Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide fast and personalized customer service. ## What is Vocalcom used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €65 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vocalcom?[Manage this product listing](https://www.g2.com/products/vocalcom/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vocalcom 0.0 VS. [### enjoy.CRMⅢ](https://www.capterra.com/p/266697/enjoyCRM/) [0.0](https://www.capterra.com/p/266697/enjoyCRM/#reviews) Starting Price €65 Flat Rate, Per Month Starting Price $30330 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 0.0 (0) Value For Money 0.0 (0) Value For Money 0.0 (0) Customer Service 0.0 (0) Customer Service 0.0 (0) ## Vocalcom alternatives Highest Rated [e-bot7](https://www.capterra.com/p/173390/e-bot7/) [5.0 (2)](https://www.capterra.com/p/173390/e-bot7/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173390/e-bot7/) [Eclipta](https://www.capterra.com/p/10270371/Eclipta/) [0.0](https://www.capterra.com/p/10270371/Eclipta/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10270371/Eclipta/) [ComDesk](https://www.capterra.com/p/246932/ComDesk/) [0.0](https://www.capterra.com/p/246932/ComDesk/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/246932/ComDesk/) [GoAutoDial](https://www.capterra.com/p/162017/GoAutoDial/) [3.7 (3)](https://www.capterra.com/p/162017/GoAutoDial/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162017/GoAutoDial/) ## FAQs about Vocalcom Overview ### What company size and specific industries is Vocalcom built for? Vocalcom is designed for organizations of all sizes that want to move from capital-intensive on-premise contact center systems to a cloud model. The description does not name specific industries, so its target audience appears to be general customer contact teams across sectors that need end-to-end cloud contact solutions. Features and Usability ### What are the key features of Vocalcom? Vocalcom offers CRM, call center management, and IVR as core features. It also includes appointment management, contact management, a customer database, and queue management for handling interactions, plus knowledge base management, live chat, and surveys and feedback for supporting customer service and response collection. Getting Started and Support ### What training and onboarding options does Vocalcom offer? Vocalcom provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports face-to-face instruction, live online sessions and webinars offer guided remote learning, and documentation gives teams written reference material for setup and feature review. Getting Started and Support ### What customer support options does Vocalcom offer? Vocalcom offers 24/7 live rep support and chat support. These channels give users direct access to assistance when questions come up. No reviewer feedback about support quality is available in the catalog data, so only the listed support options can be described. ## Features AI summary Based on 5,357 Contact Center reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Vocalcom supports **Call Center Management**, giving service teams a central place to manage inbound and outbound customer calls. However, it does not include **Support Ticket Management** or **Multi-Channel Communication**. Instead, it offers **Live Chat** (**43%**), which Capterra reviewers also rate as highly important. This can help businesses respond to customer questions in real time and maintain faster communication, allowing teams to handle service interactions more efficiently. Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Live Chat Ability to chat online in real time Vocalcom 8 features ### All Features - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic €65.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.