--- title: "Crypto.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Crypto.com Software - reviews, pricing plans, popular comparisons to other Cryptocurrency Exchange products and more." source_url: "https://www.capterra.com/p/255186/Cryptocom/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Crypto.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Crypto.com ## What is Crypto.com? Crypto.com provides a platform for users to trade cryptocurrencies, collect NFTs, and view trading metrics such as volume and price movements. ## What is Crypto.com used for? [Cryptocurrency Exchange](https://www.capterra.com/cryptocurrency-exchange-software/) Overall rating Based on 54 user reviews Reviews sentiment Positive 46% Neutral 13% Negative 41% Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crypto.com?[Manage this product listing](https://www.g2.com/products/crypto-com/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crypto.com 3.1 (54) VS. [### Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/) [4.0 (142)](https://www.capterra.com/p/233816/Coinbase-Wallet/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (54) Ease Of Use 4.3 (142) Value For Money 2.8 (50) Value For Money 4.0 (125) Customer Service 2.4 (51) Customer Service 3.6 (120) ## Crypto.com alternatives [0xProcessing](https://www.capterra.com/p/10032927/0xProcessing/) [4.6 (23)](https://www.capterra.com/p/10032927/0xProcessing/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10032927/0xProcessing/) [Binance](https://www.capterra.com/p/252490/Binance/) [4.4 (223)](https://www.capterra.com/p/252490/Binance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/252490/Binance/) Highest Rated [Sondepay](https://www.capterra.com/p/10023324/Sondepay/) [4.8 (20)](https://www.capterra.com/p/10023324/Sondepay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023324/Sondepay/) [Cash App](https://www.capterra.com/p/246167/Cash-App/) [4.2 (713)](https://www.capterra.com/p/246167/Cash-App/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/246167/Cash-App/) [View all alternatives](https://www.capterra.com/p/255186/Cryptocom/alternatives/) ## FAQs about Crypto.com Overview ### Which roles and teams benefit most from Crypto.com? Crypto.com is most used by business owners, founders, investment-focused professionals, and self-employed users who manage cryptocurrency purchases, trading, and portfolio holdings. Managers and project leads use it to monitor digital-asset activity and payments, while technology, sales, and support professionals rely on it for personal investing, transfers, and everyday crypto transactions. Answer based on 54 reviews Overview ### What company size and industries is Crypto.com built for? Crypto.com serves small businesses, which account for 89% of reviewers, with Accounting as the leading industry at 7%. It also supports enterprise users (9%) and midsize businesses (2%), particularly in Information Technology and Services and Financial Services, each representing 6% of reviewers, for cryptocurrency exchange use. Answer based on 54 reviews Features and Usability ### What are the key features of Crypto.com? Crypto.com includes cryptocurrency sending and receiving, payment processing, and digital asset management for buying, exchanging, and managing crypto assets. Its dashboard presents account information, while real-time data supports market monitoring. Mobile access provides access across devices, and alerts/notifications communicate account and app updates. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Crypto.com integrate with? Crypto.com integrates with Coinbase and Kraken. The integration list appears limited in the provided data, with Coinbase mentioned most often and Kraken cited as another connected platform. These integrations place Crypto.com alongside other crypto exchange tools used for customer transactions and account activity. Answer based on 4 reviews Getting Started and Support ### What happens if I get locked out of my Crypto.com account? Crypto.com applies account security and verification controls, but reviewers report serious problems regaining access after locks, phone changes, or identity updates. Some users describe blocked transfers, unexplained restrictions, and prolonged support cases without clear resolutions. Crypto holders should keep recovery details current and understand available verification steps before relying on the account for timely asset access. Answer based on 11 reviews Getting Started and Support ### What customer support options does Crypto.com offer? Crypto.com provides Email/Help Desk and FAQ/Forum support. User feedback is mixed, with some describing helpful responses, while others report slow replies, little resolution, and frustration when trying to fix account or verification problems. Answer based on 6 reviews Features and Usability ### How easy is Crypto.com for managing cryptocurrency? Crypto.com makes buying, holding, tracking, and trading cryptocurrency approachable for many newer investors. Its wallet setup, broad asset selection, and mobile interface support everyday portfolio management, but some users report high transaction fees, limited selling options, and restrictions that can make controlling or moving assets feel difficult. Answer based on 16 reviews Features and Usability ### How does Crypto.com handle deposits and withdrawals? Crypto.com allows funds to appear for purchasing, but reviewers describe delays and unexpected holds when withdrawing or transferring assets. Users also report rejected deposits, canceled withdrawals, unclear requirements, and added bank-related costs. Anyone needing quick access to cash or external wallets should confirm funding, transfer, and withdrawal conditions beforehand. Answer based on 12 reviews Features and Usability ### How do Crypto.com exchange and card services work? Crypto.com offers exchange trading and a Visa card that appeal to users who want crypto spending in one place. Reviewers value card payments, supported assets, and rewards features, while others cite trading fees, reduced card benefits, staking conditions, and desktop-only functions. Newer traders may face a learning curve. Answer based on 11 reviews ## Features AI summary Based on 678 Cryptocurrency Exchange reviews Capterra data shows that buyers of cryptocurrency exchange software rank the following features as their top priorities: - **Data Security** (**54%** of reviewers rated this feature as critical) - **Cryptocurrency Sending & Receiving** (**50%**) - **Real-Time Data** (**44%**) Crypto.com includes **Cryptocurrency Sending & Receiving** and **Real-Time Data**, giving users the ability to move digital assets and monitor market activity as prices change. However, it does not offer **Data Security**. Instead, it provides other features that reviewers also rate highly, including **Payment Processing** (**59%**), **Mobile Access** (**45%**), and **Dashboard** (**39%**), helping businesses handle transactions, stay connected on the go, and track account activity in one place. Cryptocurrency Sending & Receiving 3.4 (38) 60.53% of 38 reviewers that rated this feature as important or highly important Send and receive coins and cryptocurrency Real-Time Data 3.6 (40) 60.00% of 40 reviewers that rated this feature as important or highly important Receive data and information in real time Payment Processing 3.3 (43) 65.12% of 43 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Mobile Access 3.4 (35) 74.29% of 35 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Dashboard 3.2 (44) 61.36% of 44 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Digital Asset Management 3.3 (28) 71.43% of 28 reviewers that rated this feature as important or highly important Manage digital assets Crypto.com 20 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Cryptocurrency Processing: Accept and process cryptocurrency transactions such as Bitcoin - Cryptocurrency Sending & Receiving: Send and receive coins and cryptocurrency - Cryptocurrency Tracking: Monitor and track cryptocurrencies. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Digital Asset Management: Manage digital assets - Fee Collection: Automatically collect recurring fees or dues from members - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Investment Management: Manage and handle financial assets as well as other investments. - Mobile Access: Access software remotely via mobile devices - Multi-Coin Support: Buy, sell, and transfer multiple types of Cryptocurrency - NFT Trading: Purchase and sell non-fungible token (NFT) assets via blockchain platforms - Payment Processing: Accept, record, and reconcile financial transactions - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Real-Time Data: Receive data and information in real time - Stock Tracking: Monitor and track stocks across portfolios and watch lists, - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Features 3.3 (54) 3.3 Based on 54 reviews ## Pricing Value for money 2.8 (50) Value for money 2.8 (50) 2.8 Based on 50 reviews ## Support, customer service and training options Customer Service 2.4 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.4 (51) 2.4 Based on 51 reviews ## User reviews Overall rating 3.1 Based on 54 reviews Filter by rating Counts reflect reviews available in this feed. 5(20) 4(5) 3(7) 2(3) 1(19) Mentioned topic Recent reviews first, then most helpful RE Reviewer Boss Used the software for: 3-5 years ### "Fees are getting out of hand" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 29, 2026 It went sour really quick ill moving to kraken after my last transaction. They stated they charged me .8% fixed fee for saling my crypto. The math adds up to 24.6% fee and upon showimg them the recent transactions of random amounts that have charged do not match the fee and limits information under the setting menu they turned the chat off up demanding them tho make it right. Pros Ive been using them for years i use to really like the site. Fees were simple and affordable and it was quick and easy Cons The cost of transactions the year. Ive not to buy the coin it varies they say its a standard .8% fixed fee on most but the math never adds ups. Im seeing more 24% and up fees Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Regional Manager Used the software for: 1-3 years ### "Reliable and Userfriendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Pros Amazing crypto trading platform. If you’ve lost your crypto assets write RecoveryBureauC to retrieve them easily. Great team and customer support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "My favorite app for everything crypto! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2025 Pros Crypto.com is my favorite app to buy and track crypto. It hasa ton of helpful features and an easy to use interface. Cons I dont like how hard it is to change your verification method and get back into your account if you change phone numbers or forget your six digit pin. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Leah G. Music Producer Used the software for: Less than 1 year ### "I like it but…." 4.0 July 8, 2022 Pros The app is great. They have something called “Missions” where you can earn their proprietary Cronos, that can be converted to coins within the same network though. Cons The cards they offer make you have to stake cronos, a lot of it, and for like a year. Only one card doesn’t require any staking but also has no benefits. The missions are always the same and that kind of sucks because that could be a good incentive for people to log on more often. You have to actually make sure you’ve clicked on the missions tab to get anything out of them. For instance I completed the trade requirements a few times but forgot to activate the mission and didn’t get the diamond. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 1-3 years ### "Worst app ever" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 28, 2025 Horrible. Absolutely horrible. I can not express it enough at how unhappy and angry I am. To keep peoples hard earned money and make it to where they cant touch it is ridiculous Pros Honestly, their security is alright and practically the only good thing i have to say about the app and website Cons The fact that everytime i attempted to transfer or use the crypto i purchased they locked my account and then had to fight for over 4 weeks to get back into my account, only to get locked out AGAIN. The issue is still unresolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Lose your Crypto and Money Here!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 28, 2025 The worst Crypto Platform ever. Initially, I opened an account with them in the amount of $100. Everything was okay for a couple of weeks. Then I attempted to buy more Crypto and, received a message from them stating that I'm not allowed to do so. So, I attempted to move my Crypto to my Cold Wallet. Same scenerio. I was not allowed to do that either. I contacted their customer service about the issue and was treated very rudely. Customer Service told me that the only thing I was allowed to do was to Sell my Crypto. By that time, the Crypto Market dropped. So, I sold my Crypto at a loss. I then moved my remaining money to my Cash Account and attempted to transfer the money back into my bank account. I received a message saying that I couldn't do that either because it was below their $100 minimum. Then they wanted me to deposit more money with them in order to get my money back in my Cash account. Pros The education. This is about it and it's very very basic. You can get a better more comprehensive education on Crypto on YouTube and independent research if you are new to the Crypto World. Cons Customer Service and Crypto.com finding ways to steal your Crypto and Money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Blocked account again!!!" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 25, 2025 If they didn't block my account its positive, but they blocked it 2x in 2 months not a happy chappy at all. Pros Easy to navigate, easy to buy get staking, supercharge. They dont have all coins so thats a bummer. I like the diamonds you collect so you can get free cronos. Cons They keep on blocking my account, so i cant move crypto out to a cold wallet. Its my money not theirs. Its getting ridiculous. 2x in 2 months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer what ever Used the software for: 1-3 years ### "don't lose your money! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 24, 2025 I wish I never signed up with them and I can only hope that I will make my lost back which most of it came from fees and market sell under value market price Pros lot of crypto options, nothing else. Cons Limit sell options does not work. Wont able to sell your crypto. It's a fraud. Extremally high fees for market sell and buy. Complete rep-off!! No candle chart option. Sometimes they don't allow you to sell your full amount of crypto, only 10-20% of it. complete control of your assets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Merdi Z. NONE Used the software for: Less than 1 year ### "DO NOT DO BUSINESS with CRYPTO.COM" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 18, 2025 CRYPTO.COM arbiteraly rejected my Cash US Dollar deposit which I had cashed out of my Retirement and paid Taxes to IRS. Eventhough my account has been verified by CRYPTO.COM . I got stuck paying $37.00 Wire transfer fee to my bank. CRYPTO Offers NO Explanation of WHY Despoit was rejected, They Kept my money for 5 days while they earned intrest on it,,When I complain, they wired the money back to my bank which costs me another $22.00 WIRE Transfer FEE by my Bank. CYRPTO sent me this long and stupd email that shows HOW WRONG I was as a Customer demanding Customer service from them. Filing a complaint with CRYPTO.COM does Not yield any results.. Simply a waste of Time.. DO NOT DO BUSINESS with CRYPTO.COM Pros There is very little to like about Crypto.com. Their Policies are those of Wild Wild West.. No accountablity, no responsiblities, No care for customer care or satisfaction. They hide behine their vaugly worded user agreement terms and Rip off people. Cons DO NOT DO BUSINESS WITH CRYPTO.COM. They arbiteraly reject your Cash US Dollar deposit eventhough you account has been verified. You get stuck paying Wire transfer fee to your bank. CRYPTO Offers NO Explanation of WHY Despoit was rejected, They Keep your money for at least 5 days while they earn intrest on it,, Then when you complain, they will wire the money back to your bank which costs you another WIRE Transfer FEE by your Bank. If you ask CYRPTO to pay you back for Wire Transfer fee, after 20 days they send you this long and stupd email that shows HOW WRONG YOU ARE as a Customer demanding Customer service from them. Filing a complaint with CRYPTO.COM does Not yield any results.. Simply a waste of Time.. Kiss your money goodbye if you send it to CRYPTO.COM . DO NOT DO BUSINESS with CRYPTO.COM Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Poor customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 1, 2025 Poor customer service And the only way to get a hold of customer service is through their chat feature which is ridiculous. Pros Easy to buy and sell coins they have alot of different coins. Cons I close my account with no reason given I had mine and money transferred that never went through and there was many in there I could never get out so when they close the account unexpectedly I lost a lot of money contact a customer service over 10 times no one ever with every give me an explanation of why they were closing my account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/255186/Cryptocom/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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