# Crypto.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crypto.com the right Cryptocurrency Exchange solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/255186/Cryptocom/reviews --- Crypto.com 3.1 (54) [View alternatives](https://www.capterra.com/p/255186/Cryptocom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Crypto.com Ease of use 3.2 Customer Service 2.4 ## Pros and Cons in Reviews SC Steven C OwnerTransportation/Trucking/Railroad, Self-employedUsed the software for: Less than 6 months. “You can get a better more comprehensive education on Crypto on YouTube and independent research if you are new to the Crypto World.“ March 22, 2025 MS Michael S BossAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The math adds up to 24.6% fee and upon showimg them the recent transactions of random amounts that have charged do not match the fee and limits information under the setting menu they turned the chat off up demanding them tho make it right.“ January 20, 2026 MW Morgan W ElectricianConstruction, Self-employedUsed the software for: 1-2 years. “It’s now easy for me to keep track of my coins and trade at my own convenience“ February 22, 2025 MZ Mehrdad Z NONEAccounting, Self-employedUsed the software for: Less than 6 months. “CRYPTO Offers NO Explanation of WHY Despoit was rejected, They Keep your money for at least 5 days while they earn intrest on it,, Then when you complain, they will wire the money back to your bank which costs you another WIRE Transfer FEE by your Bank. If you ask CYRPTO to pay you back for Wire Transfer fee, after 20 days they send you this long and stupd email that shows HOW WRONG YOU ARE as a Customer demanding Customer service from them.“ February 17, 2025 JH Josh H OwnerInvestment Management, Self-employedUsed the software for: More than 2 years. “They accept debit and PayPal which is huge,but the thing I love is that they have relatively small fees, and INSTANT WITHDRAWALS USING A DEBIT CARD WITH NO HOLD!!!!“ January 12, 2024 Meloney B CEOConsumer Electronics, 2 - 10 employeesUsed the software for: 1-2 years. “The fact that everytime i attempted to transfer or use the crypto i purchased they locked my account and then had to fight for over 4 weeks to get back into my account, only to get locked out AGAIN.“ July 25, 2025 MW Morgan W ElectricianConstruction, Self-employedUsed the software for: 1-2 years. “This app makes setting up a crypto wallet very simple.“ February 22, 2025 MS Michael S BossAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Ive not to buy the coin it varies they say its a standard .8% fixed fee on most but the math never adds ups.“ January 20, 2026 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leah J. Music Producer Entertainment Used the software for: Less than 6 months ### "I like it but…." July 7, 2022 4.0 Pros The app is great. They have something called “Missions” where you can earn their proprietary Cronos, that can be converted to coins within the same network though. Cons The cards they offer make you have to stake cronos, a lot of it, and for like a year. Only one card doesn’t require any staking but also has no benefits. The missions are always the same and that kind of sucks because that could be a good incentive for people to log on more often. You have to actually make sure you’ve clicked on the missions tab to get anything out of them. For instance I completed the trade requirements a few times but forgot to activate the mission and didn’t get the diamond. Review Source CJ Chris J. Regional Manager Automotive Used the software for: 1-2 years ### "Reliable and Userfriendly" December 10, 2025 5.0 Pros Amazing crypto trading platform. If you’ve lost your crypto assets write RecoveryBureauC to retrieve them easily. Great team and customer support Review Source MS Michael S. Boss Accounting Used the software for: 2+ years ### "Fees are getting out of hand" January 20, 2026 1.0 It went sour really quick ill moving to kraken after my last transaction. They stated they charged me .8% fixed fee for saling my crypto. The math adds up to 24.6% fee and upon showimg them the recent transactions of random amounts that have charged do not match the fee and limits information under the setting menu they turned the chat off up demanding them tho make it right. Pros Ive been using them for years i use to really like the site. Fees were simple and affordable and it was quick and easy Cons The cost of transactions the year. Ive not to buy the coin it varies they say its a standard .8% fixed fee on most but the math never adds ups. Im seeing more 24% and up fees Review Source NF Nathaniel F. Owner Construction Used the software for: 1-2 years ### "My favorite app for everything crypto! " June 13, 2025 5.0 Pros Crypto.com is my favorite app to buy and track crypto. It hasa ton of helpful features and an easy to use interface. Cons I dont like how hard it is to change your verification method and get back into your account if you change phone numbers or forget your six digit pin. Review Source SC Steven C. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Lose your Crypto and Money Here!" March 22, 2025 1.0 The worst Crypto Platform ever. Initially, I opened an account with them in the amount of $100. Everything was okay for a couple of weeks. Then I attempted to buy more Crypto and, received a message from them stating that I'm not allowed to do so. So, I attempted to move my Crypto to my Cold Wallet. Same scenerio. I was not allowed to do that either. I contacted their customer service about the issue and was treated very rudely. Customer Service told me that the only thing I was allowed to do was to Sell my Crypto. By that time, the Crypto Market dropped. So, I sold my Crypto at a loss. I then moved my remaining money to my Cash Account and attempted to transfer the money back into my bank account. I received a message saying that I couldn't do that either because it was below their $100 minimum. Then they wanted me to deposit more money with them in order to get my money back in my Cash account. Pros The education. This is about it and it's very very basic. You can get a better more comprehensive education on Crypto on YouTube and independent research if you are new to the Crypto World. Cons Customer Service and Crypto.com finding ways to steal your Crypto and Money. Review Source Meloney B. CEO Consumer Electronics Used the software for: 1-2 years ### "Worst app ever" July 25, 2025 1.0 Horrible. Absolutely horrible. I can not express it enough at how unhappy and angry I am. To keep peoples hard earned money and make it to where they cant touch it is ridiculous Pros Honestly, their security is alright and practically the only good thing i have to say about the app and website Cons The fact that everytime i attempted to transfer or use the crypto i purchased they locked my account and then had to fight for over 4 weeks to get back into my account, only to get locked out AGAIN. The issue is still unresolved. Review Source MZ Mehrdad Z. NONE Accounting Used the software for: Less than 6 months ### "DO NOT DO BUSINESS with CRYPTO.COM" February 17, 2025 1.0 CRYPTO.COM arbiteraly rejected my Cash US Dollar deposit which I had cashed out of my Retirement and paid Taxes to IRS. Eventhough my account has been verified by CRYPTO.COM . I got stuck paying $37.00 Wire transfer fee to my bank. CRYPTO Offers NO Explanation of WHY Despoit was rejected, They Kept my money for 5 days while they earned intrest on it,,When I complain, they wired the money back to my bank which costs me another $22.00 WIRE Transfer FEE by my Bank. CYRPTO sent me this long and stupd email that shows HOW WRONG I was as a Customer demanding Customer service from them. Filing a complaint with CRYPTO.COM does Not yield any results.. Simply a waste of Time.. DO NOT DO BUSINESS with CRYPTO.COM Pros There is very little to like about Crypto.com. Their Policies are those of Wild Wild West.. No accountablity, no responsiblities, No care for customer care or satisfaction. They hide behine their vaugly worded user agreement terms and Rip off people. Cons DO NOT DO BUSINESS WITH CRYPTO.COM. They arbiteraly reject your Cash US Dollar deposit eventhough you account has been verified. You get stuck paying Wire transfer fee to your bank. CRYPTO Offers NO Explanation of WHY Despoit was rejected, They Keep your money for at least 5 days while they earn intrest on it,, Then when you complain, they will wire the money back to your bank which costs you another WIRE Transfer FEE by your Bank. If you ask CYRPTO to pay you back for Wire Transfer fee, after 20 days they send you this long and stupd email that shows HOW WRONG YOU ARE as a Customer demanding Customer service from them. Filing a complaint with CRYPTO.COM does Not yield any results.. Simply a waste of Time.. Kiss your money goodbye if you send it to CRYPTO.COM . DO NOT DO BUSINESS with CRYPTO.COM Review Source JB Jirina B. Owner Cosmetics Used the software for: 2+ years ### "Blocked account again!!!" August 22, 2025 2.0 If they didn't block my account its positive, but they blocked it 2x in 2 months not a happy chappy at all. Pros Easy to navigate, easy to buy get staking, supercharge. They dont have all coins so thats a bummer. I like the diamonds you collect so you can get free cronos. Cons They keep on blocking my account, so i cant move crypto out to a cold wallet. Its my money not theirs. Its getting ridiculous. 2x in 2 months Review Source rA robb A. what ever Arts and Crafts Used the software for: 1-2 years ### "don't lose your money! " April 21, 2025 1.0 I wish I never signed up with them and I can only hope that I will make my lost back which most of it came from fees and market sell under value market price Pros lot of crypto options, nothing else. Cons Limit sell options does not work. Wont able to sell your crypto. It's a fraud. Extremally high fees for market sell and buy. Complete rep-off!! No candle chart option. Sometimes they don't allow you to sell your full amount of crypto, only 10-20% of it. complete control of your assets. Review Source VR Verified Reviewer Technician Music Used the software for: I used a free trial ### "Dissatisfied" July 18, 2025 1.0 They only csre sbout protocol buy they dont csre sbout the customers problem all they care sbout is money and the interest of my money Pros Nothing they only care about company protocol instead of. Listening to custome problem if u have an emergency they will not help u they only care about company policy and their protocols Cons They dony want to help you if you hsve an emergency i hsve my fiance in dubai. Without money and i pleaded with them to help get the money to her they wouldnt listen or willing to help Review Source VR Verified Reviewer Human resource Commercial Real Estate Used the software for: 2+ years ### "Intuitivo e adatto a neofiti" August 13, 2025 5.0 Ho sempre avuto esperienze positive e non ho mai cambiato gestore di criptovalute. Rispetto ai concorrenti è molto piu stabile ed efficiente. Pros Veramente facile da usare, interfaccia pulita e nessun bug o errore di sistema.Efficiente, leggero e facile, intuitivo anche per neofiti. Cons Tante volte le quotazioni sono parecchio volatili e non rispecchiano l'andamento attuale del mercato. Ma forse è una mia impressione Review Source DL Dominic L. Owner Automotive Used the software for: Less than 6 months ### "Need to improve" March 26, 2025 1.0 Not fantastic I'm going to look for a easy friendly crypto platform on my pc Pros Easy to register I think it's about it. Need to improve the support, and hard to download on my PC. Cons Can't download on my PC Can't transfer more than 25 000 cad No support Review Source CP Cristian P. \- Computer Software Used the software for: 6-12 months ### "My withdrawals and transfers are delayed for days ..." August 5, 2024 1.0 My withdrawals and crypto transfer were delayed for days. "Try to another date" is the usual answer from the client support. If you want to save money and time, avoid crypto.com is my advice. Pros Everything was fine until I wanted to withdraw my money ... Cons The withdrawal requests are received and canceled one after another ... Review Source DFC Dante Facundo C. HR manager Human Resources Used the software for: 1-2 years ### "Allocazione di Asset" July 8, 2023 4.0 È stato un fedele compagno per l'allocazione dei miei fondi sia in asset che come conto.Sicuramente un app utile e che consiglierei Pros La possibilità di trasferire denaro in modo istantaneo con altri account. Cons Alcune volte non sono chiare le fee da pagare per le transazioni che si effettuano. Review Source BR Bridgett R. Owner Consumer Goods Used the software for: Less than 6 months ### "Very reliable" December 10, 2022 5.0 Pros I'm fairly new to the crypto world but feel like I lucked into a very good platform to trade on. With everything in the news lately. I know it could make people worry about investing but this software seems to be legit all around. They truly do want you to do well. Cons Like I said. I'm still fairly new to the crypto game but so far I haven't found anything wrong with this software. Review Source SC Sébastien C. Enseignant Primary/Secondary Education Used the software for: 2+ years ### "Connexion à l’application " March 26, 2024 5.0 J’ai un gros reproche à faire à cette plateforme d’échange. Auparavant mon empreinte faciale suffisait pour me connecter. Or, dernièrement ils m’ont demandé d’entrer un code transmis par SMS. Comme je suis en voyage pour plus d’un an, j’ai changé de numéro de téléphone et J’AI EN PLUS PERDU MA CARTE SIM. Comme j’avais désactivé mon forfait cellulaire (mon erreur), mon fournisseur a donné mon ancien numéro à quelqu’un d’autre. JE NE SUIS DONC PLUS EN MESURE DE ME CONNECTER ET ÇA FAIT PLUS D’UN MOIS QUE JE PARLE UNIQUEMENT À DES ROBOTS OU À DES HUMAINS INCAPABLES DE RÉSOUDRE MON PROBLÈME. Service à la clientèle pitoyable. Pros L’application est conviviale et j’aime bien l’utiliser Cons Côté sécurité, trop c’est comme pas assez… Review Source NB Nicolas B. Dermopigmentiste Cosmetics Used the software for: 1-2 years ### "A fuir , ne pas utiliser " February 6, 2024 2.0 À fuir , ne réponde pas ou alors seulement au bout de 5 jours avec un message tout fait qui vous dit de recommencer, j’ai essayer de retirer de l’argent mais c’est impossible ( compte non validé) Pros Aucun il ne laisse pas reprendre votre argent deposé Cons Facile à déposer mais impossible à reprendre sont argent Review Source MS Malgorzata S. Accounts payable Accounting Used the software for: 1-2 years ### "DO NOT use this app scammers " April 17, 2024 1.0 Terrible poor customer service, no answers Pros Terrible! Does not give you money back, poor customer service. Easy to deposit but they give you a hard time to withdraw your money. I invested a year ago wrote over 100 emails no answers and still don’t see my money Cons Everything is wrong about this company they steal your money Review Source BH Brian H. Owner Financial Services Used the software for: 2+ years ### "Poor customer service" March 31, 2025 1.0 Poor customer service And the only way to get a hold of customer service is through their chat feature which is ridiculous. Pros Easy to buy and sell coins they have alot of different coins. Cons I close my account with no reason given I had mine and money transferred that never went through and there was many in there I could never get out so when they close the account unexpectedly I lost a lot of money contact a customer service over 10 times no one ever with every give me an explanation of why they were closing my account. Switched from [Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/) More coins to choose from for beginners. Review Source RD Ronald D. Owner Food Production Used the software for: 2+ years ### "Won't recommend.Using the service" February 3, 2025 1.0 Pathetic Incompetent They make. You wait 5 days. With no updates of what's going on on your account. I would not recommend. Pros Not one thing i dont like anything about the app crypto.com it is a waste of time and money you put money in and struggling to get it out Cons Crypto.com is Incompetent. Of revolving issues its been 5 days to get access to my funds if I ask from an update the only response i get is your issue is under Review will get back to you as soon as days are update Which never happens , they are forced to take your money when you by crypto but when you need your funds then you hit a Brick wall. I would not recommend using airdrop Arena. Review Source BC Brent C. Inv strategies Financial Services Used the software for: Less than 6 months ### "Bad platform" February 22, 2025 1.0 Bad their instant deposits take up to 12 days Pros Not much they don’t have a lot of redeeming features Cons I made an instant deposit into Crypto.com, and while the deposit reflected immediately—allowing me to buy crypto right away—I quickly learned there was a catch. When I tried to transfer the crypto to another platform, I was informed that there was a hold on the deposit, even though the funds had already been withdrawn from my bank account. Customer service told me there was a seven-day hold, which I wasn’t happy about, but I decided to wait it out. After seven days, I attempted to transfer the funds again, only to be told that the hold actually starts one day after the deposit—making it an eight-day wait. Then, when I tried again, I was informed that it wasn’t just seven days but seven business days. Since I had deposited the money on a Friday, the weekends didn’t count, extending the hold to a total of 12 days. I made an “instant” deposit under the impression that I could use my funds immediately, but by the time I was actually able to transfer the crypto, the market had fluctuated, and the opportunity I was targeting had long passed. Their advertising should be clear: it’s not an “instant deposit”—it’s a deposit with access delayed by up to 12 days. I won’t be doing business with this company again. Review Source HS Hussein S. Project Manager Information Technology and Services Used the software for: 2+ years ### "Best crypto app" April 9, 2025 5.0 Pros The ease of use within the mobile application. You can very easily setup alerts, which help when buying/ selling Cons I was hoping there would be more available coins for staking. Theres not many at the moment Review Source LS Ledio S. Waiter Restaurants Used the software for: 2+ years ### "Best for crypto" January 16, 2025 5.0 The best for what it does , would not look for other crypto software Pros Very nice app, it allows you to create your visa card for what you need , the best to buy sell and exchange digital assets Cons Additionally, the customer support experience can be inconsistent, with delayed responses at times. Review Source PR Paul R. Owner Real Estate Used the software for: 2+ years ### "Only when I have to " May 9, 2025 4.0 It’s my number 4 exchange. I only uses it for the tokens I can’t find elsewhere. Very minimal use at this point Pros I like the wide variety of cryptocurrencies to invest in. I also like the yield options and credit card Cons The site doesn’t work well, and has to much fixing on. The missions rarely work and payout in CRO as well Review Source RR Ramon R. RAN Support Supervisor Wireless Used the software for: 1-2 years ### "Horrible experience" February 5, 2025 1.0 Horrible!!! They restricted my account out of nothing, without any notice, and now all my assets and all my funds are on-hold, like is they were "seized" by them, literally. Pros It has many coins and interesting features Cons Its Customers Support and their abusive treatment towards their own user/customers Review Source Similar Products Featured ## Related categories [Cryptocurrency Exchange](https://www.capterra.com/cryptocurrency-exchange-software/)