Capterra Logo
Helping businesses choose better software since 1999
Crypto.com

Reviews of Crypto.com

3.5 (30)
Write a Review!
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • They also have a user friendly interface and their charts are quite good as well, hoping for advanced charts spoon.

  • On-ramp and off-ramp are pretty useful. Their crypto card is probably the most interesting service they provide to users, with cashback, staking and rebates.

  • I love the rewards that are included with it. The rewards also increase along with how much of their coin(CRO) that you stake.

  • Supercharger and trading rewards will make you feel good after using crypto.com mobile application. They offer exciting visa debit card from where you easily spend your cryptocurrencies directly.

Cons

  • This is highly concerning and unacceptable. Ineffective Communication: The support I have received has been disjointed, with attempts to break the communication thread.

  • Impact on Investment: The delay and lack of support are causing me to lose both time and my investment. This is unacceptable and has severely impacted my trust in your services.

  • The people working in crypto.com is what I disliked the most.

  • Which can be a hastle as the fee is floating and not a fixed price. It's difficult to get exactly that 30 dollars without having to change the price a few times and that is highly annoying.

Showing Most Helpful

Showing 25 of 30 reviews

Sort by:
Ismaël D. avatar
Ismaël D.
Analyst
Computer Software, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 24, 2022

"Secure exchange of crypto currencies"

Overall: Really efficient with various features

Pros: Very easy to use with a really secure wallet

Cons: At my level no disadvantages with the use

Switched From: GraphPad Prism and AVS Video Editor
Verified Reviewer
IT Enterprise Specialist
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2022

"Next - Gen Crypto Payment Application and Exchange"

Overall: Crypto.com is solving problem of people to easily get into cryptocurrency and easy to utilize their earning in crypto by using crypto.com debit card powered by visa. You can easily buy any digital cryptocurrency and use it anywhere you want just swaping your visa card.

Pros: I like the most in crypto.com exchange is their easy to use mobile application where i buy some digital currencies easily by making payment directly through my debit card. Supercharger and trading rewards will make you feel good after using crypto.com mobile application . They offer exciting visa debit card from where you easily spend your cryptocurrencies directly.

Cons: The only thing I didn't like in crypto.com is too much high fee on trading at crypto.com exchange and high buy price on mobile application when you buy something from your debit or credit card.

Switched From: Binance
Reasons for Switching to Crypto.com: Binance offers low trading and transfer fee. Binance also has high trading volume which helps to execute trade in no time.
Firas I.
Consultant
Outsourcing/Offshoring, Self-employed
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
4.0
Customer Service
1.0
Features
4.0
Value for Money
1.0
Reviewer Source
Source: Capterra
September 21, 2024

"They took my crypto for no reason"

Overall: Unfortunately, I did not read these reviews before I created a Crypto.com account or I wouldn't have. I have been dealing with them for a while and did not have any complaints. Still, now that I have more money/ crypto and transactions with them, they froze an ETH deposit I received and have been playing with me for days, not giving me a reason for freezing my deposit or a timeline of when they might release it. I was a fool to tell them I was not savvy in crypto and exchanges and would need more help. THEY USED IT AGAINST ME. They daily make me go to pages and look for things and go back to chat and tell me that I should find X or Y on A or B pages and I have to go back and logout and log back in and take screenshots and send them (if that paperclip doesn't suddenly disappear from the chat and I am unable to attach anything any longer and II have to logout and login and and and and .............................. hours and hours. I wondered why but now it is clear.

Pros: User-friendly platform and ease of use for a couple of years when I have very little crypto/ money on their platform.

Cons: After the amount of crypto/ money and transactions increased on their platform, they took my crypto for no reason

Cristian P.
-
Computer Software, Self-employed
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
3.0
Customer Service
1.0
Features
3.0
Value for Money
1.0
Reviewer Source
Source: Capterra
August 5, 2024

"My withdrawals and transfers are delayed for days ..."

Overall: My withdrawals and crypto transfer were delayed for days. "Try to another date" is the usual answer from the client support. If you want to save money and time, avoid crypto.com is my advice.

Pros: Everything was fine until I wanted to withdraw my money ...

Cons: The withdrawal requests are received and canceled one after another ...

Joshua H.
Owner
Investment Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 12, 2024

"Certainly on the highest tier of all exchanges"

Overall: 🔥🔥🔥🔥 Overall it's good. A top tier choice and I recommend it ! Second only to coinbase.

Pros: They have, without a doubt, the largest variety of cryptos to choose from out of any U.S. Based exchange, you'll find coins and tokens here you won't find anywhere else. They also havea NFT platform and a decentralized wallet app. They accept debit and PayPal which is huge,but the thing I love is that they have relatively small fees, and INSTANT WITHDRAWALS USING A DEBIT CARD WITH NO HOLD!!!! This is HUGE for anyone who actively uses their crypto on other sites. They also have a user friendly interface and their charts are quite good as well, hoping for advanced charts spoon!

Cons: Their debit card is the worst. Annual fee, as well as tons of online retailers won't accept it, and once u put money on it/load it w crypto or cash u cannot retrieve it back on your account unless you go withdraw it from an atm. Another huge no for me is that the fees are not calculated into the price you say you want to spend. Example: say I have 30 dollars exactly on my card. I go to buy 30 of btc and it will try to charge you 32. Which can be a hastle as the fee is floating and not a fixed price. It's difficult to get exactly that 30 dollars without having to change the price a few times and that is highly annoying.

Clément F. avatar
Clément F.
Founder
Online Media, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
2.0
Customer Service
3.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
February 16, 2023

"Crypto.com review"

Overall: From interesting to only cash grabbing, Crypto.com use an aggressive marketing strategy to acquire users and new clients without doing a real retention, they finally let down their early users for the sole profit of growing their user base.

Pros: On-ramp and off-ramp are pretty useful. Their crypto card is probably the most interesting service they provide to users, with cashback, staking and rebates.The smartphone application also allows cross-chain transfer from different EVM chains and a DeFi non-custodial wallet.

Cons: Crypto cards were interesting in the beginning until they decided to lower the features and raise their prices.For exemple, cashback on Netflix subscriptions is now limited to 6 months, they lower the staking reward to 7% a year and their lounge service is pretty useless because most of airports doesn't accept it.You need a computer to use the full fonctionalities of trading with their browser extension.

Switched From: Ledger
Reasons for Switching to Crypto.com: Credit card directly from our non-custodial wallet without security compromising
Craig M.
Chiropractor
Alternative Medicine, Self-employed
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
2.0
Customer Service
1.0
Features
4.0
Value for Money
2.0
Reviewer Source
Source: Capterra
April 2, 2024

"Beware, No customer service!!"

Overall: Terrible experience. Zero customer support. There are several other apps, like kraken or coinbase that actually do take care of customers.

Pros: The app was easy to use, but if you don’t know how to do something you are all on your own because zero customer support.

Cons: Complete absence of support. If you get locked out or forget your pin or password, you are in trouble. Say goodbye to your money because there is no help from crypto.com

Switched From: Crypto
Reasons for Switching to Crypto.com: Because crypto.com has no customer support, eventhough I was trying to get help from them for over a month.
Jolly R.
Management
Real Estate, 201-500 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
2.0
Customer Service
1.0
Features
3.0
Value for Money
1.0
Reviewer Source
Source: Capterra
June 26, 2024

"zero talent in solving issues "

Overall: Nothing but Frustration of not being helped from past six month I have provided the useless help team my documents more than 20 times. My old phone number and my new number everything else remains same my ID, my home address, my facial recognition. All of my information has been submitted. I am not able to log in to my account .I have been locked to go into my account and NONE of them can help. loosing my time, my investment i feel so helpless and when i mentioned i am going to report to police they said that would be my best help. SO DISSAPOINTED with them. I warn people if you change your phone number or life happens you move you will be locked from your account and no one will help you. SIX Month NO Help yet

Pros: I invested because i was referred by my friend long time ago

Cons: Customer Service/ Helping Team has no clue what they are doing/ They are all parrot and ask the same question mote than 100 times. Takes your sensitive information and say sorry at the end and disconnect the email thread I am writing to express my frustration and disappointment with the service I have received over the past six months. Despite emailing over 125 times and engaging in live chat until 2 a.m. on numerous occasions, my issues remain unresolved. Here are the key points of my complaint: Lack of Resolution: Despite numerous attempts to seek help, my issues have not been resolved for six months. Information is repeatedly taken and passed on without any follow-up action. Wasted Time: I have spent countless hours emailing and chatting with your support team, only to be asked the same questions repeatedly, without any progress. This has resulted in a significant waste of my time and effort. Personal Information Concerns: My sensitive information, including facial recognition and ID, has been repeatedly requested and shared without any resolution. This is highly concerning and unacceptable. Ineffective Communication: The support I have received has been disjointed, with attempts to break the communication thread. This has led to a highly frustrating experience and has made it clear that my concerns are not being prioritized. Impact on Investment: The delay and lack of support are causing me to lose both time and my investment. This is unacceptable and has severely impacted my trust in your services. I am in desperate need of help and urgently request that my issues be addressed without further delay. The customer service provided by Crypto.com has been extremely disappointing, and I sincerely hope that this matter can be resolved promptly

Leah G. avatar
Leah G.
Auto Detailer
Automotive, Self-employed
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 7, 2022

"I like it but…."

Pros: The app is great. They have something called “Missions” where you can earn their proprietary Cronos, that can be converted to coins within the same network though.

Cons: The cards they offer make you have to stake cronos, a lot of it, and for like a year. Only one card doesn’t require any staking but also has no benefits. The missions are always the same and that kind of sucks because that could be a good incentive for people to log on more often. You have to actually make sure you’ve clicked on the missions tab to get anything out of them. For instance I completed the trade requirements a few times but forgot to activate the mission and didn’t get the diamond.

Alexander M.
Repair technician
Biotechnology, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
February 12, 2023

"Crypto.com is a great way to manage all of your digital assests"

Pros: My favorite feature of crypto.com is their crypto based debit card. I love the rewards that are included with it. The rewards also increase along with how much of their coin(CRO) that you stake. Also the card looks very sleek as well.

Cons: One difficulty I've had using crypto.com is dealing with customer service recovering my account after loosing access to an email account. The customer service is quite slow and overall it took almost 2 weeks to restore access to my account. This could definitely be improved upon.

ANNAMARIA R.
Impiegata
Consumer Electronics, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 9, 2022

"Adatta anche ai neofiti del settore "

Overall: Partendo dal presupposto che non sono una grande esperta di monete digitali e cryptovalute in genere, questo software è stato talmente semplice da utilizzare, da abbattere tutte le riserve. Permette acquisti anche di piccoli importi, così da poter acquisire confidenza con la materia senza paure ed iniziare ad avere in seguito guadagni dai propri investimenti senza grosse remore

Pros: La semplicità d’uso credo che sia stato il fattore primario del successo di questo software. Dall’istallazione alla registrazione,fino al primo acquisto, tutto è risultato molto semplice e rassicurante

Cons: Ho avuto qualche difficoltà i primi tempi nell’ acquisto di NFT; la sezione non mi è risultata molto fluida

Pontsho M. avatar
Pontsho M.
Founder
Computer Networking, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 18, 2023

"Crypto.com Review by @Pontsho_tvc"

Overall: All in all I would definitely recommend anyone to invest and trade using Crypto.com

Pros: I mostly liked the fact that there's so much to do on Crypto.com be it investments or learning to earn. It is all in one platform with almost every crypto on the platform... it makes it easier for it to be the one.

Cons: I don't like the fact that in the learning platform I got stuck bcos it is compulsory for users to deposit a certain amount to reach a certain level which is absurd.

Misagh P.
Self employed
Food Production, Self-employed
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
4.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 25, 2024

"Worse customer service and the most expensive crypto app to hold"

Overall: I am leaving crypto.com as you are useless when ever I need something it takes you days of not months to do nothing at the end you have never sorted any of the issues that I had like logging in my exchange

Pros: Nothing at all as the people working in this company are bunch of ignorant people who shouldn’t even have a job

Cons: The people working in crypto.com is what I disliked the most

Paul A.
driver
Transportation/Trucking/Railroad, 51-200 employees
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
April 1, 2024

"Crap is what I would call it."

Overall: My personal experience of this particular website is nothing but bad support customer service and trash app.

Pros: Nothing Crap is what I would call it. And I won't be back

Cons: Customer service, support, costs, also withholding TAX documents

arnaud L. avatar
arnaud L.
Personnel
Broadcast Media, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 19, 2023

"Parmis les meilleurs "

Overall: Je m'en sors très bien

Pros: Tu peux faire du trading staking holdings etc.. facile à utiliser et te fais gagner d'énorme revenu

Cons: Pas pour les débutants en crypto Minimum de dépôt trop élevé pas à la portée de tous

Sébastien C.
Enseignant
Primary/Secondary Education, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
1.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
March 26, 2024

"Connexion à l’application "

Overall: J’ai un gros reproche à faire à cette plateforme d’échange. Auparavant mon empreinte faciale suffisait pour me connecter. Or, dernièrement ils m’ont demandé d’entrer un code transmis par SMS. Comme je suis en voyage pour plus d’un an, j’ai changé de numéro de téléphone et J’AI EN PLUS PERDU MA CARTE SIM. Comme j’avais désactivé mon forfait cellulaire (mon erreur), mon fournisseur a donné mon ancien numéro à quelqu’un d’autre. JE NE SUIS DONC PLUS EN MESURE DE ME CONNECTER ET ÇA FAIT PLUS D’UN MOIS QUE JE PARLE UNIQUEMENT À DES ROBOTS OU À DES HUMAINS INCAPABLES DE RÉSOUDRE MON PROBLÈME. Service à la clientèle pitoyable.

Pros: L’application est conviviale et j’aime bien l’utiliser

Cons: Côté sécurité, trop c’est comme pas assez…

Claudio D.
Portuale
Maritime, Self-employed
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
4.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
October 20, 2023

"Da perfezionare"

Overall: Non la consiglierei ad un amico come ripeto c'è molto meglio

Pros: Sono poche le cose che mi sono piaciute rimane molto macchinosa la piattaforma

Cons: La lentezza della piattaforma nel complessivo

Samuele C. avatar
Samuele C.
Developer
Information Technology and Services, Self-employed
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
2.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
October 27, 2022

"Può ancora migliorare"

Pros: inizialmente aveva la migliore carta, offre tuttavia ancora moltissimi prodotti crypto

Cons: la carta è peggiorata, e l'utilizzo di alcune funzionalità non è sempre immediata

Dante Facundo C.
HR manager
Human Resources, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 8, 2023

"Allocazione di Asset"

Overall: È stato un fedele compagno per l'allocazione dei miei fondi sia in asset che come conto.Sicuramente un app utile e che consiglierei

Pros: La possibilità di trasferire denaro in modo istantaneo con altri account.

Cons: Alcune volte non sono chiare le fee da pagare per le transazioni che si effettuano.

fabio P.
Tecnico
Telecommunications, Self-employed
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
1.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
November 2, 2023

"Recensione su crypto.com "

Pros: Piattaforma famosa che permette di acquistare facilmente anche importi esigui di cryptovalute

Cons: Assistenza clienti inesistente, sembra si parlare con automi che non rispettano gli utenti

Verified Reviewer
Jean
Venture Capital & Private Equity, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 23, 2022

"Saoulo wallet "

Overall: Pratique simple et sécurisé

Pros: Crypto.com me donne la performante sur les Crypto et facile la compréhension de son tableau de bord

Cons: Parfois le service client ne répond pas exactement aux besoin

Reasons for Switching to Crypto.com: Plus d'expérience d'utilisation des cryptomonnaies
Malgorzata S.
Accounts payable
Accounting, Self-employed
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
April 17, 2024

"DO NOT use this app scammers "

Overall: Terrible poor customer service, no answers

Pros: Terrible! Does not give you money back, poor customer service. Easy to deposit but they give you a hard time to withdraw your money. I invested a year ago wrote over 100 emails no answers and still don’t see my money

Cons: Everything is wrong about this company they steal your money

Raúl S. avatar
Raúl S.
Account Director
Marketing and Advertising, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 10, 2022

"The most ambitious cryptocurrency project"

Pros: The security that they have implemented to operate meets all the minimum standards expected and is the best and most necessary thing that we must demand.

Cons: Currently I have not found anything that disappoints me, although perhaps in the future wanting to cover so many functionalities may cause some to be more neglected. But not currently.

Nicolas B.
Dermopigmentiste
Cosmetics, 1-10 employees
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
3.0
Customer Service
1.0
Features
3.0
Value for Money
1.0
Reviewer Source
Source: Capterra
February 6, 2024

"A fuir , ne pas utiliser "

Overall: À fuir , ne réponde pas ou alors seulement au bout de 5 jours avec un message tout fait qui vous dit de recommencer, j’ai essayer de retirer de l’argent mais c’est impossible ( compte non validé)

Pros: Aucun il ne laisse pas reprendre votre argent deposé

Cons: Facile à déposer mais impossible à reprendre sont argent

Verified Reviewer
Industry worker
Industrial Automation, 5,001-10,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 22, 2022

"Buona piattaforma "

Pros: La possibilità di comprare e vendere criprvalute

Cons: Le commissioni di acquisto e vendita alte