# Microsoft 365 Help Desk Ticketing System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microsoft 365 Help Desk Ticketing System Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/255311/Microsoft-365-Help-Desk-Ticketing-System/alternatives --- # Microsoft 365 Help Desk Ticketing System Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Microsoft 365 Help Desk Ticketing System ## What is Microsoft 365 Help Desk Ticketing System? Centralized internal help desk software that allows businesses to manage, track, and resolve issues using Microsoft 365. ## What is Microsoft 365 Help Desk Ticketing System used for? [Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per User, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft 365 Help Desk Ticketing System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://veelead.com&name=Microsoft 365 Help Desk Ticketing System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft 365 Help Desk Ticketing System 0.0 VS. [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $49 Per User, One Time Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,595) Value For Money 0.0 (0) Value For Money 4.2 (2,649) Customer Service 0.0 (0) Customer Service 4.3 (2,759) ## Microsoft 365 Help Desk Ticketing System alternatives [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Customizable Branding Add customized logos and colors to align with company branding Customizable Fields Customize data fields to support various needs and use cases Data Import/Export Import and export data to and from software applications Microsoft 365 Help Desk Ticketing System 16 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tickets are automatically assigned to specific agents based on predefined rules Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Import and export data to and from software applications Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Basic $49.00 Per User,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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