# ZOE Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ZOE Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/255329/ZOE --- # ZOE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZOE ## What is ZOE? ZOE is a cloud-based IT ticketing software that includes customer management, issue tracking, knowledge base management, and more. ## What is ZOE used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZOE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gestionalecrm.com/software-crm-ticketing-gestione-clienti&name=ZOE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZOE 5.0 (2) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.3 (3,607) Value For Money 4.5 (2) Value For Money 4.2 (2,662) Customer Service 5.0 (2) Customer Service 4.3 (2,770) ## ZOE alternatives [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/255329/ZOE/alternatives/) ## FAQs about ZOE Features and Usability ### What are the key features of ZOE? ZOE offers ticket management, support ticket management, SLA management, and workflow management for service operations. It also includes CRM, contact management, customer history, and appointment management, plus activity dashboards, reporting and analytics, alerts and escalation, access controls and permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does ZOE integrate with? ZOE connects natively to Fatture in Cloud, Keap, Lemonway, PayPal, PayPal Checkout, and Stripe. These integrations cover invoicing, CRM, and payment processing, giving ZOE support for billing and transaction workflows across a small set of widely used business platforms. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does ZOE offer? ZOE provides email/help desk support and a knowledge base for users who need assistance. The support setup centers on written help, with guidance available for common questions and issue resolution through those channels. No reviewer feedback about response speed or helpfulness is available in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system ZOE 22 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Arrange tasks based on the level of priority or urgency Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) ### Starting price Free trial available Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Fatture in Cloud](https://www.capterra.com/p/238342/Fatture-in-Cloud/)[ PayPal Checkout](https://www.capterra.com/p/10008504/PayPal-Checkout/)[ Lemonway](https://www.capterra.com/p/10007752/Lemonway/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OC Omar C. ingegnere Information Technology and Services ### "Sistema chiaro, flessibile e preciso" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2022 Pros Facile nell’utilizzo e continuano a inserire nuove funzionalità molto utili. Cons Il sistema è accessibile e utilizzabile comodamente da smartphone ma non è presente l’app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Marco C. imprenditore Telecommunications ### "Facilità di utilizzo e personalizzazioni su misura " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 3, 2022 La mia esperienza è positiva. Ho provato la demo gratuita per 1 mese e mi sono trovato abbastanza bene. Dopo aver espresso alcune mie esigenze, i tecnici sono riusciti a personalizzare le funzionalità per la mia azienda. Il servizio di assistenza è ottimo in quanto i tecnici sono sempre disponibili. Pros L'accesso da cellulare e l'integrazione con notifiche e consultazione tramite telegram sono molto utili. Sistema veramente facile da utilizzare. Aspetto molto vantaggioso è avere un unico canone ma con gli utenti e clienti senza limiti né costi aggiuntivi. Cons Come ogni Software necessita di rifiniture che emergono solo nell'utilizzo. Ho già segnalato alcune modifiche utili per la mia attività e mi hanno risposto anche velocemente che hanno preso nota e a breve avrò risposte certe ad ogni punto . Mi sembrano sul pezzo ! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.