--- title: "ZOE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ZOE Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/255329/ZOE/" page_type: "product" language: "en" --- # ZOE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZOE ## What is ZOE? ZOE is a cloud-based IT ticketing software that includes customer management, issue tracking, knowledge base management, and more. ## What is ZOE used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZOE?[Manage this product listing](https://www.g2.com/products/zoe/claim_requests/new?auto=true) ## ZOE Overview Updated September 2026 AI summary ZOE provides small businesses with a cloud-based help desk platform designed to manage customer service requests efficiently. It offers ticket management, automated routing, SLA management, and a knowledge base, along with workflow management and reporting tools. Additional capabilities include customizable branding, real-time notifications, data import/export, API access, and integration with third-party applications. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZOE 5.0 (2) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.0 (18,145) Value For Money 4.5 (2) Value For Money 4.0 (12,831) Customer Service 5.0 (2) Customer Service 4.1 (14,063) ## ZOE alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/255329/ZOE/alternatives/) ## FAQs about ZOE Features and Usability ### What are the key features of ZOE? ZOE offers support ticket management, ticket tracking, SLA management, and workflow management for handling service requests. It also includes live chat, knowledge base management, CRM, contact management, appointment management, and calendar management, plus reporting and analytics, dashboards, alerts and escalation, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does ZOE integrate with? ZOE integrates with six third-party tools for billing and payments: Fatture in Cloud, Keap, Lemonway, PayPal, PayPal Checkout, and Stripe. These catalog integrations cover invoicing, CRM, and online payment processing, giving ZOE connections to widely used finance and customer management platforms. Getting Started and Support ### What customer support options does ZOE offer? ZOE provides email/help desk support and a knowledge base for customer assistance. The knowledge base gives users a self-service reference point, while email/help desk support offers a direct way to ask for help and follow up on issues. ## Features AI summary Based on 5,135 CRM reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) ZOE supports all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams updated as cases change, allowing teams to respond faster and deliver more consistent customer service. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules ZOE 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) ### Starting price Free trial available Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Fatture in Cloud](https://www.capterra.com/p/238342/Fatture-in-Cloud/)[ PayPal Checkout](https://www.capterra.com/p/10008504/PayPal-Checkout/)[ Lemonway](https://www.capterra.com/p/10007752/Lemonway/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OC Omar C. ingegnere Information Technology and Services ### "Sistema chiaro, flessibile e preciso" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2022 Pros Facile nell’utilizzo e continuano a inserire nuove funzionalità molto utili. Cons Il sistema è accessibile e utilizzabile comodamente da smartphone ma non è presente l’app. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Marco C. imprenditore Telecommunications ### "Facilità di utilizzo e personalizzazioni su misura " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 3, 2022 La mia esperienza è positiva. Ho provato la demo gratuita per 1 mese e mi sono trovato abbastanza bene. Dopo aver espresso alcune mie esigenze, i tecnici sono riusciti a personalizzare le funzionalità per la mia azienda. Il servizio di assistenza è ottimo in quanto i tecnici sono sempre disponibili. Pros L'accesso da cellulare e l'integrazione con notifiche e consultazione tramite telegram sono molto utili. Sistema veramente facile da utilizzare. Aspetto molto vantaggioso è avere un unico canone ma con gli utenti e clienti senza limiti né costi aggiuntivi. Cons Come ogni Software necessita di rifiniture che emergono solo nell'utilizzo. Ho già segnalato alcune modifiche utili per la mia attività e mi hanno risposto anche velocemente che hanno preso nota e a breve avrò risposte certe ad ogni punto . Mi sembrano sul pezzo ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.