# ZOE Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ZOE Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/255329/ZOE/pricing

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# 

 ZOE Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ZOE

## What is ZOE?

ZOE is a cloud-based IT ticketing software that includes customer management, issue tracking, knowledge base management, and more.

## What is ZOE used for?

[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ZOE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gestionalecrm.com/software-crm-ticketing-gestione-clienti&name=ZOE)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ZOE

5.0 (2)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

4.3 (3,594)

Value For Money

4.5 (2)

Value For Money

4.2 (2,648)

Customer Service

5.0 (2)

Customer Service

4.3 (2,758)

## ZOE alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/255329/ZOE/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

ZOE 22 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Track interaction history by documenting conversations for contacts

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Arrange tasks based on the level of priority or urgency

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set and monitor service level agreements to ensure timely response and resolution

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (2)

4.0

Based on 2 reviews

## Pricing

Value for money

4.5 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.5 (2)

4.5

Based on 2 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Keap](https://www.capterra.com/p/76390/Infusionsoft/)[

PayPal Checkout](https://www.capterra.com/p/10008504/PayPal-Checkout/)[

Fatture in Cloud](https://www.capterra.com/p/238342/Fatture-in-Cloud/)[

Lemonway](https://www.capterra.com/p/10007752/Lemonway/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

OC

Omar C.

ingegnere

Information Technology and Services

### "Sistema chiaro, flessibile e preciso"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 16, 2022

Pros

Facile nell’utilizzo e continuano a inserire nuove funzionalità molto utili.

Cons

Il sistema è accessibile e utilizzabile comodamente da smartphone ma non è presente l’app.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Marco C.

imprenditore

Telecommunications

### "Facilità di utilizzo e personalizzazioni su misura "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 3, 2022

La mia esperienza è positiva. Ho provato la demo gratuita per 1 mese e mi sono trovato abbastanza bene. Dopo aver espresso alcune mie esigenze, i tecnici sono riusciti a personalizzare le funzionalità per la mia azienda. Il servizio di assistenza è ottimo in quanto i tecnici sono sempre disponibili.

Pros

L'accesso da cellulare e l'integrazione con notifiche e consultazione tramite telegram sono molto utili. Sistema veramente facile da utilizzare. Aspetto molto vantaggioso è avere un unico canone ma con gli utenti e clienti senza limiti né costi aggiuntivi.

Cons

Come ogni Software necessita di rifiniture che emergono solo nell'utilizzo. Ho già segnalato alcune modifiche utili per la mia attività e mi hanno risposto anche velocemente che hanno preso nota e a breve avrò risposte certe ad ogni punto . Mi sembrano sul pezzo !

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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