# Verint Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Verint Messaging the right Chatbot solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/255331/Verint-Messaging/reviews --- Verint Messaging 4.4 (8) [View alternatives](https://www.capterra.com/p/255331/Verint-Messaging/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Verint Messaging Ease of use 4.5 Customer Service 4.7 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mas Adiana M. Oracle Database Administrator Financial Services Used the software for: Less than 6 months ### "Customer feedback manager" April 7, 2022 4.0 Pros This application helps with managing customer feedback, from our own website and from the our social media account. It help us to collect and analyzed our brands reputation. Cons This software is not flexible, as it can be used to only engage with the message that we get from the inbox and monitor the engagement with customer. There are no analytics report that can be produce from this software. Review Source AO Amy O. Senior Manager, Social Media Strategy Primary/Secondary Education Used the software for: 2+ years ### "Simple and Effective Engagement Tool" November 23, 2015 4.5 Pros Conversocial stuck out to me above other social media listening tools because of its simplicity and easy to use platform. The layout of Conversocial is strategic and everything seems to have a place. The shortcut options are quick and I love how easy it is to use their keyword search (for the most part). My other favorite features from Conversocial are the way they pull up previous engagements. You can see how many times each user has mentioned your company/brand/school and then can view those previous conversations. With other engagement tools, I've had to click around a few times to view previous engagements, or there is no option to view them. Conversocial has found a very efficient way to provide this data. They also have a wonderful tech support team and are quick to act whenever myself or my team experienced issues. The tagging options were simple to use as well. Cons I wish Conversocial had an app for their platform. Since conversations on social media occur 24/7, it'd be nice to quickly access Coversocial from my phone and archive, respond, etc. quickly. I also wish it was easier to bulk archive in Conversocial as well as only search for items that weren't already assigned or archived. All in all, this is a great platform, though. Review Source NP Nolan P. Senior Manager, Social Media Community Strategy Primary/Secondary Education Used the software for: 2+ years ### "Conversocial: One of the best for social monitoring and engagement" November 23, 2015 4.0 Pros The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts. My team used Conversocial to monitor conversations on 60+ Facebook pages and multiple Twitter accounts, but I've also used Salesforce Radian6, Salesforce Social Studio, Percolate, and Hootsuite. Conversocial has one of the best user interfaces I've encountered. It's easy to select single or multiple accounts and channels, apply tags for categorization, assign out to different team members, and even create and use macros to do several actions at once. Plus, Conversocial has keyboard shortcut keys for most of these actions, which other platforms are either completely lacking or too limited. The team at Conversocial were always great to work with and responsive to service requests or questions. Cons The only reason my team stopped using Conversocial was to switch to a more fully-featured social media management suite so we could have all aspects of social managed within one platform (Monitoring, Publishing, Listening, Reporting, etc). If you're looking for a point solution, Conversocial's great. They do have some limited reporting and are working on further offerings there. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 6-12 months ### "Manage customer feedback with ease" January 19, 2019 4.0 If you can afford it, go for it. I’m sure you'll love using Conversocial for the fact that it has a lot to offer its clients. Pros I have to admit that Conversocial is amazing when it comes to managing customer feedback. Not only is it super-easy to use but it has some of the best features that help you do a lot more than messaging. 1. A helpful tool for social listening and managing brand reputation. 2. Powerful analytics and automation feature. 3. Supports multiple channels and is fairly scalable. Cons 1\. Needs regular updates and new features quite often. 2. It is pricey. Review Source DT David T. Customer Engagement Manager Retail Used the software for: 2+ years ### "Conversocial for Dedicated Social Customer Care and Engagement" November 19, 2015 5.0 Pros Not only does the technology meet our needs, the partnership with Conversocial as an organization is incredibly valuable. They consistently position themselves in an anticipatory industry foothold, helping us identify and meet opportunities to stay ahead of customer expectations. This holds for reporting, associate experience, and the partnerships they build with social media entities. We have a solution and subject matter experts that help us use it to its fullest capacity. Cons Hard to pick out anything in particular. Any issues we've had, we've been able to work quickly to either resolve or road-map solutions. Review Source DT David T. Used the software for: ### "Conversocial in the contact center" February 9, 2017 5.0 We use Conversocial to support inbound customer service requests on Instagram, Twitter and Facebook. They've been a tremendous partner and have helped us expand our social footprint from within customer service to not only help our customers but serve the rest of our organization through community management and growth. Thanks to their partnership, we've been able to push the boundaries of Twitter engagement by enraging with users based on unique search terms apart from our brand. Pros Made our agents markedly more efficient (10X as many responses as if we handled natively or through deck-based platforms) but maintains the native experience within their tool. Great prioritization components as well. Cons Reporting is relatively static, but continues to evolve. Review Source TH Tom H. CEO Used the software for: Less than 6 months ### "Secure system that is an easy way to monitor inbound calls which shows all previous correspondence." April 12, 2018 4.0 Pros I like their tracking system and how it has a record of all past contact calls. I also like the keyword search tool. Cons They need to create an app for my phone so I can manage more calls when I am traveling. I also thought the price was high for a small business. Review Source PW Paul W. Consultant Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "No other compares! 10/10" November 23, 2015 5.0 Pros The staff are very helpful and always willing to help. The program is so easy to use and would say reduces response times having all channels in one place. Cons The only critique I would have is when sentimenting a thread you have to do each one individually. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.