# smrtPhone Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is smrtPhone the right Call Tracking solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/255357/smrtPhone/reviews --- smrtPhone 4.7 (67) [View alternatives](https://www.capterra.com/p/255357/smrtPhone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of smrtPhone Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews DO Destah O General ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I’m able to log my calls and enter notes right on the spot whether using in conjunction with CRM or not“ April 15, 2025 MS Martha S Land acquisitionReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Also, I am not able to send images on text“ May 5, 2025 DS Drew S Relationship ManagerGovernment Relations, 2 - 10 employeesUsed the software for: Less than 6 months. “Furthermore, the product's compatibility with Bluetooth devices and hands-free calling functionality ensures a hassle-free experience while driving or multitasking.“ May 31, 2023 PF Pat F Lead Sales ManagerReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “My phone sometimes doesn’t ring when calls come in.“ October 16, 2024 DG David G PresidentReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Simply the smartest phone system with all the smart features a real phone system should have to level up and scale your team or business!“ March 17, 2025 AI Abe I CooReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “i cant select which calls to record so i am paying for all calls recordings even if my connected calls almost 10% of the dials“ September 12, 2022 SL Stephan L Acquisitions ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I love the Dialer function for calling our older leads in the system.“ October 15, 2024 AC Anuj C CEOReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Spam likely on CallerID, issues with texting“ October 4, 2023 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan J. Founder Real Estate Used the software for: 2+ years ### "smrtPhone is the best voip service for real estate investors." November 8, 2022 5.0 Overall experience with smrtPhone is amazing. We have tried other providers and none compare. Pros Integration with Podio and the ability to customize every aspect. Cons Calls do get dropped, caller ID could be better, connection quality suffers sometimes even when the phone is in a great area. Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Price and integration options with Podio Review Source Response from smrtStudio Global November 10, 2022 Hi Ryan, thanks for taking the time to review us, we are glad that you are enjoying smrtPhone and its integrations, and I want to assure you that we are constantly pushing updates that will make your experience even better. Best, Catalin from smrtPhone BP Brendan P. CEO Real Estate Used the software for: Less than 6 months ### "Feeling Smart with Smrt Phone" October 29, 2025 5.0 Overall it's been great. I've interacted with 4 employees so far, and would give each one of them 5 stars for their attitude, knowledge and helpfulness. Pros What I like most about SmrtPhone is how responsive and helpful their support team is. In fact, there have been instances during my onboarding that they have proactively reached out. They make the learning curve very easy to overcome. They under promise and over deliver on approval and registration times and you're up and running in a day or less, compared to some other providers Cons What I like least is the amount of hoops I have to jump through to send text messages. Especially since I'm not text blasting and only communicating with warm leads. I realize that these are not their rules or guidelines, but it's a lot of work. Especially since we get leads from a 3rd party, mostly. Alternatives considered [Readymode](https://www.capterra.com/p/136728/Readymode/) Reason for choosing smrtPhone I chose it because it integrated with Podio and had all the features I required Review Source Response from smrtStudio Global November 10, 2025 Hi Brendan, Thank you for taking the time to share your experience with smrtPhone! We’re thrilled to hear that our support team made onboarding smooth and that you’ve been able to get up and running quickly. We appreciate your feedback regarding text message registration—our goal is always to make compliance as seamless as possible, and we’ll continue working to simplify that process wherever we can. We’re grateful you chose smrtPhone for its Podio integration and features, and we’re excited to keep supporting your growth in real estate. Catalin from smrtPhone VR Viktor R. CEO Real Estate Used the software for: 1-2 years ### "Great Product but needs further development" September 21, 2022 3.0 Smrtphone is great as a power dialer but I can't see it being my entire business phone system. It needs far more development. The UI of RingCentral is much more user friendly whereas SmrtPhone is clunky and buggy. I want to switch over to Smrtphone but the bugs are preventing me from switching over entirely. Pros Smrtphone has a power dialer. This is the best feature of smart phone. It also integrates with Podio and Salesforce which is huge. Major plus. I can see leads that I am speaking with while using the phone. Cons It's not reliable. The mobile app needs a lot of work. It doesn't notify me of incoming text messages and I have had a lot of investors in the industry complain about the app. Review Source Response from smrtStudio Global September 28, 2022 Hi Viktor, thanks for taking the time to review us, we are happy that you like smrtPhone and smrtDialer. I want to assure you that we are taking steps to develop our mobile apps into ones of the best available on the market. Best, Catalin from smrtPhone CF Chad F. Founder Real Estate Used the software for: Less than 6 months ### "SmrtPhone/Dialer Greatness!" April 22, 2025 5.0 This is the only dialer in the market that our company find useful, effective, and efficient compared to other dialers in the market. Pros Its ability to dial on 4 different lines simultaneously that no other dialer in the market has. It is awesome! Cons The process of getting A2P 10DLC Verification is a little longer than expected. The length of the process may not work for other business that requires immediate validation. Switched from [House Flipping Spreadsheet](https://www.capterra.com/p/162177/House-Flipping-Spreadsheet/) Its ability to make simultaneous calls without complications. Review Source Response from smrtStudio Global May 8, 2025 Hi Chad, Thank you for the great review and kind words! We’re glad to hear that our multi-line dialing feature is making a real difference for your team-it’s one of the tools we’re most proud of. We appreciate the feedback on the A2P 10DLC verification process. We know the timeline can be a hurdle and we’re continuously working to streamline it where possible. Thanks again for choosing smrtPhone-we’re honored to be your dialer of choice! Best, Catalin from smrtPhone DO Destah O. General Manager Real Estate Used the software for: Less than 6 months ### "SmrtPhone is definitely worth the spend! Up-level your productivity NOW!" April 15, 2025 5.0 SmrtPhone has been a game changer! I’m able to log my calls and enter notes right on the spot whether using in conjunction with CRM or not Pros Easy to use, and gives me the flexibility to dial from computer or cell phone app. Cons Not a huge deal but one touch redial would be convenient when selecting previously loaded numbers Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Tableau](https://www.capterra.com/p/208764/Tableau/)[Podio](https://www.capterra.com/p/128631/Podio/) Reason for choosing smrtPhone Budget and ease of use were the determining factors for our team. Smrtphone scored well on both Review Source Response from smrtStudio Global April 23, 2025 Hi Destah, Thanks so much for the awesome review! We’re happy to hear smrtPhone is boosting your productivity and making it easy to work from wherever you are. Great callout on the one-touch redial—feedback like this helps us improve, and we’ll pass it to our product team. Glad we could deliver on ease of use and budget too. We appreciate you choosing smrtPhone and are here anytime you need us! Best, Catalin from smrtPhone MC MARGARITA C. Follow Up Specialist Real Estate Used the software for: Less than 6 months ### "My smrtPhone Review " January 20, 2025 5.0 Overall, it's enjoyable, easy to follow, very efficient and totally helpful in my daily tasks Pros Efficiency and straightforward. Easy to follow and track all pending lead's transactions. Helpful in attaining my everyday goal. Cons I wish there's an option to stop the Inbound calls while you are doing outbound calls, so that there will never be a missed call Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) It's cheaper and more efficient to use, makes my daily calls easier to track, can distinguish easily the top priority task for day Review Source Response from smrtStudio Global January 28, 2025 Hi Margarita, Thanks for taking the time to review us, we appreciate it and we took your suggestions into account. We're thrilled that you find our platform enjoyable, easy to follow, efficient and helpful, and better than our competitors. Best, Catalin from smrtPhone CW Cody W. Owner Real Estate Used the software for: 2+ years ### "SmrtPhone is the only option!" October 15, 2024 5.0 Can’t live without it! Seriously - it is a crucial piece of our lead flow. It helps manage everything within our crm. Pros The customer support has never let me down - they always help quickly when needed! Cons Cost per phone number when I’m not using the marketing to that phone number is not super fun to pay for. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing smrtPhone Better integration with CRM Podio. Like to keep everything under the same umbrella for tracking purposes. Review Source Response from smrtStudio Global October 24, 2024 Hi Cody, Thanks for taking the time to review us! Our live human support works hard every day to help you as soon as possible. We are happy that you find our platform crucial for your lead flow and that you like our Podio CRM integration. Best, Catalin from smrtPhone DG David G. President Real Estate Used the software for: 2+ years ### "Best phone system for scaling a team! " March 17, 2025 5.0 Best experience for integration and automating our sales force. Pros Simply the smartest phone system with all the smart features a real phone system should have to level up and scale your team or business! I recommend them and truly grateful to have them as our phone partner! Cons They were only missing AI and now they have AI to help improve the experience and continue scaling the team! Review Source Response from smrtStudio Global March 19, 2025 Hey David, We appreciate you taking the time to review us and we are happy that our platform helps you scale and that you like our AI Tools. Best, Catalin from smrtPhone MS Martha S. Land acquisition Real Estate Used the software for: 1-2 years ### "Smart choice " May 5, 2025 5.0 Effortless for a business. I was able to let a client listen to a recording of our call and that saved me money Pros That is connected to podio and that it records my calls. I can always listen to my calls after and before calling again Cons Sometimes the call does not hung up once done. Also, I am not able to send images on text Review Source Response from smrtStudio Global May 8, 2025 Hi Martha, Thank you for taking the time to share your experience with smrtPhone! We’re so glad to hear that our Podio integration and call recording features are helping streamline your business and even save you money-that’s exactly the kind of impact we aim for. We also appreciate your candid feedback regarding call hang-ups and the inability to send images via text. We’re always working to improve the platform, and your insights help guide those efforts. If you haven’t already, our support team would love to work with you to troubleshoot that call hang-up issue. Thanks again for being part of the smrtPhone community. We’re here to support your continued success! Best, Catalin from smrtPhone CS Cole S. Acquisitions manager Real Estate Used the software for: 6-12 months ### "Grow bigger with SMRT Phone" March 21, 2025 5.0 Great! Helped scale our company and have lots of great tools Pros SmrtPhone is a great application. Multiple numbers and their dialers make it easy to get a hold of clients. The mobile app is also useful Cons Can be buggy at times, but overall a great application Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Ease of access and more tools to utilize. Review Source Response from smrtStudio Global March 24, 2025 Hi Cole, Thanks for sharing your feedback to us, we are taking it into account. We are glad that your org can grow bigger with our platform and that you like our smrtDialer. Best, Catalin from smrtPhone AI Abe I. Coo Real Estate Used the software for: 1-2 years ### "2 years User's Experience " September 12, 2022 4.0 not the best for the money spent. Q4 or MAX Q1 2023 i dont think i will be using this software for the value i am getting in comparison to the monthly bill Pros Click to call function on Podio Call tracking Cons Integrations needs Developer Getting charged on any outbound or inbound call even if the call not connected i cant select which calls to record so i am paying for all calls recordings even if my connected calls almost 10% of the dials Phone numbers shows as spame Customer service team are laking the basics of customer service they treat the user as if he is a lair or idiot till he proof he is not. Reason for choosing smrtPhone Click to dial was new feature integration with Podio Review Source Response from smrtStudio Global September 14, 2022 Hi Abe, thank you for taking the time to review us, and for your feedback, regarding further details about your issues, please contact our support on smrtphone.io and ask for Tudor or Cosmin, they will clarify any questions you might have about call recordings and spam phone numbers. Best, Catalin from smrtPhone MCY Marian Clarissa Y. VA Specialist Real Estate Used the software for: I used a free trial ### "Awesome!" March 9, 2023 4.0 I had an experience using different dialers but among all of those , I found smartdialer to be so advantage in terms of follow up and thorough communication with the prospects. I would likely prefer to recommend this one. Pros \- Dialing session is quiet fast since there are 4 lines to dial the leads..- Whenever contacts send text messages, I can check them via phone while continuing with my dial session-It has text and voicemails features which allows agent to follow up or update HO.- it has live chats , whenever you ask assistance , you will be assisted immediately.- provided with a caller id number- communication history is on the dialing page where you can easily identify past convos with the Home Owner. Cons \- unlike other dialer once you click the link it will route you directly to zillow, this one is not. Sometimes address on the map is incorrect.- when making callback, you still need to close the session to go to the dashboard, its a bit inconvenient Reason for choosing smrtPhone My client made the decision. Review Source Response from smrtStudio Global March 10, 2023 Hi Marian Clarissa, Thanks for taking the time to review smrtPhone. We are glad that you enjoy smrtDialer and we will surely take into account your valuable feedback, in order to improve it. Best, Catalin from smrtPhone AF Antione F. CEO Real Estate Used the software for: 6-12 months ### "Owner Review " September 11, 2022 5.0 Great. Not great consistency with pricing and fees. Customer service is great and responds fast! Pros Integration in Podio is great. Ability to use the phone app with the integration. Cons Costs, so many hidden costs that add up alot over time. Majority of people I know who use the platform all have different pricing, no consistency. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing smrtPhone Recommendation from colleagues Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) Podio integration Review Source Response from smrtStudio Global September 12, 2022 Hi Antione, thanks for taking the time to share your review, we really appreciate your feedback and we continue to improve our services taking into account what you say about us. Best, Catalin from smrtPhone OK Or K. CEO Real Estate Used the software for: 2+ years ### "Best Phone System" February 28, 2023 5.0 Amazing Pros It's integration with Podio and easy of use. Cons Nothing I could think of. It literally have everything we need Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) Better integration with Podio Review Source Response from smrtStudio Global March 10, 2023 Hi Or, Thank you for taking the time to review us and for your kind words. We are happy that you love our Podio integration. Best, Catalin from smrtPhone JC Jeremy C. Salesperson Real Estate Used the software for: Less than 6 months ### "Great tool - would highly recommend " June 30, 2023 5.0 Pros Product has been easy to use and pick up within the first couple of weeks of work Cons I wish there was a way to quickly label contacts so we knew who was inbound calling Review Source Response from smrtStudio Global July 4, 2023 Hi Jeremy, We are glad that you find smrtPhone easy to use, we are doing our best to onboard each new user. Thank you for your feedback, we will take it into consideration. Best, Catalin from smrtPhone DS Drew S. Relationship Manager Government Relations Used the software for: Less than 6 months ### "Best & Easiest to Implement" May 31, 2023 5.0 Smrtphone's dialing product seamlessly integrates with other communication platforms, enabling users to stay connected across various channels. Integration with messaging apps, email, and social media platforms enables users to seamlessly switch between different modes of communication. Furthermore, the product's compatibility with Bluetooth devices and hands-free calling functionality ensures a hassle-free experience while driving or multitasking. Pros The user interface of Smrtphone's dialing product is both intuitive and user-friendly. With a clean and minimalist design, navigating through contacts and dialing numbers is a breeze. The interface is thoughtfully organized, making it easy to access favorite contacts, recent calls, and voicemail. Additionally, the inclusion of smart search features further enhances the efficiency of finding and dialing contacts, saving precious time in the process. Cons I couldn't put a pause on my account unfortunately.. I would've liked to pause and come back where I left off - but i can't pause, I can only cancel the membership. Reason for choosing smrtPhone it integrates directly in with my Podio CRM Review Source Response from smrtStudio Global June 2, 2023 Hi Drew, Thanks for taking the time to review us. We are happy that you enjoy smrtPhone's Podio CRM deep integration. We are constantly adding new features to our products, so enjoy and stay tuned! Best, Catalin from smrtPhone KI Kish I. CEO Real Estate Used the software for: 6-12 months ### "Podio / SmrtPhone User" March 1, 2023 5.0 This software is incredibly easy to use with Podio. The integration features have helped my team and I increase our productivity at least 3x. Pros integration with podio, mass dialing more than 1 contact at a time, & mobile app is very user friendly Cons only thing i think that can use updating is the google chrome extension. Sometimes it doesn't update recent calls and is glitchy Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) Did not integrate with podio very well Review Source Response from smrtStudio Global March 10, 2023 Hi Kish, Thank you for your valuable feedback, I assure you that it will be forwarded to our tech team. We are glad that your productivity thrives using smrtPhone. Best, Catalin from smrtPhone SZ Stacy Z. Transaction Coordinator Real Estate Used the software for: Less than 6 months ### "So far so good! " September 30, 2022 5.0 Overall, I have had a great experience with smrtphone, and their customer service is amazing! Pros I like that simplicity of it the most! So very easy to set up and use daily. Cons There are some functionalities that we would like to have within Sales Force, however the smrtphone team said they are working them, so that is awesome! Reason for choosing smrtPhone My number 1 reason for choosing smrtPhone, honestly was the customer service, they have been great since day 1. Review Source Response from smrtStudio Global October 7, 2022 Hi Stacy, thank you for taking the time to review our platform, and for your feedback. We are continuously improving our Salesforce integration, so stay tuned! Best, Catalin from smrtPhone DM Deniz M. CEO Real Estate Used the software for: 6-12 months ### "Great customer support" June 30, 2023 4.0 Pros What I love most about smrtPhone is their customer support. They have a live-chat service that is always available when we have any questions about the product. Cons Better way to customize reports with filters, etc. Review Source Response from smrtStudio Global July 4, 2023 Hi Deniz, Thank you for taking the time to review us, we value your feedback and we are happy that you love our customer support. We have a new interface for reports in the pipeline that we think you will like. Stay tuned! Best, Catalin from smrtPhone JB James B. Chef de Cuisine Food & Beverages Used the software for: Less than 6 months ### "Smart Phone Yes!" June 30, 2023 5.0 Pros Running multiple venues and having more than a hundred employees Smart Phone is integral to a clean operation. It keeps me from making my managers give our their personal information to baseline staff. Cons Nothing. We enjoy and use every aspect of SmrtPhone successfully Review Source Response from smrtStudio Global July 4, 2023 Hi James, Thanks for taking the time to review us, we are happy that smrtPhone fits your business with over 100 employees like a glove. Best, Catalin from smrtPhone AS Alec S. Real Estate Real Estate Used the software for: Less than 6 months ### "I like smrt a lot" April 2, 2023 5.0 Would recommend. Pros It is very easy to use and does a good job with calls. I like how they set up the call back system and ease of phone number replacement. Cons The dailer can be expensive due to cost per minute talk time, which adds up fast. It is also dificult to replace phone numbers and there isn't an in-app way to track spam on numbers. Reason for choosing smrtPhone Referral Review Source Response from smrtStudio Global April 4, 2023 Hi Alec, We are happy that you like our calling and phone number features. Thank you for taking the time to provide us with valuable feedback, we will take it into account. Best, Catalin from smrtPhone JB Justin B. Maintenance Facilities Services Used the software for: Less than 6 months ### "Recommended!" July 6, 2023 5.0 Pros I like that my personal number stays hidden. Cons None that I can think of at the moment. Review Source Response from smrtStudio Global July 10, 2023 Hi Justin, Thank you for taking the time to share your feedback. We are glad that you enjoy using smrtPhone. Best, Catalin from smrtPhone AB Alhaji B. Member Real Estate Used the software for: Less than 6 months ### "Recommend it" September 16, 2022 4.0 Pros Very easy to use, very responsive customer support, Cons Glitches at time with the extension. Support is very helpful! Review Source Response from smrtStudio Global September 19, 2022 Hi Alhaji, Thanks for taking the time to review us, we are happy that smrtPhone adds value to your real estate business. Best, Catalin from smrtPhone JB Javier B. Acquisition manager Real Estate Used the software for: 6-12 months ### "Recommended 100%" January 18, 2025 5.0 Overall is been great the fast access and the security is great. I am very thrill and satisfied Pros Great customer service with very fast reaction. Also the dialer and the extensions work magnificent. Cons I don’t think I have one thing to say all is great Review Source Response from smrtStudio Global January 28, 2025 Hi Javier, Thank you for your feedback, it is really valuable to us. We are happy that you like our fast live human support and also our dialer and extensions. We hope to bring you more value into the future! Best, Catalin from smrtPhone SLT Stephen L. T. Lead Manager Real Estate Used the software for: Less than 6 months ### "I’m loving it! " February 21, 2025 5.0 My overall experience with SmrtPhone is great. Pros SmrtPhone is an outstanding platform to use. It is effective and efficient. It does everything I need it yo do. Cons What I like least about it is when someone calls me back, I cannot see the address; however, I do see the name. When ine is making 1,000 cold calls, I cannot remember all the addresses. Review Source Response from smrtStudio Global February 25, 2025 Hi Stephen, Thanks for taking the time to review us, it means a lot to us that you love our platform and we will take your feedback into account. 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