--- title: "Xeno Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Xeno Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/255438/Xeno/" page_type: "product" language: "en" --- # Xeno Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Xeno ## What is Xeno? Xeno is a conversational, collaborative, multi-channel and multilingual inbox that accelerates your sales. Xeno consolidates all your customer communication channels (shared email addresses, website, Facebook, Twitter, iOS, Android, SMS, etc.) in one place. Xeno also has an intelligent assistant (chatbot) that works 24/7 and allows you to automate your marketing, sales and support. You save time and money. ## What is Xeno used for? [Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Xeno?[Manage this product listing](https://www.g2.com/products/xeno/claim_requests/new?auto=true) ## Xeno Overview Updated September 2026 AI summary Xeno is a conversational marketing platform designed for businesses of all sizes seeking to engage customers through real-time, multi-channel communication. It enables one-to-one and group messaging, supports appointment scheduling, and offers chatbot, email automation, SMS, and video chat options. Xeno is accessible via web, desktop, and mobile, with built-in reporting and analytics features. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Xeno 4.0 (2) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $200 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (25) Value For Money 4.0 (1) Value For Money 4.5 (21) Customer Service 5.0 (1) Customer Service 4.6 (20) ## Xeno alternatives [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Freshmarketer](https://www.capterra.com/p/226111/Freshmarketer/) [4.4 (25)](https://www.capterra.com/p/226111/Freshmarketer/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/226111/Freshmarketer/) [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) [3.8 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/) Starting price $329.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 69% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160916/Solutionreach/) [Mobile Marketing Cloud](https://www.capterra.com/p/218943/Mobile-Marketing-Cloud-by-CM-com/) [0.0](https://www.capterra.com/p/218943/Mobile-Marketing-Cloud-by-CM-com/#reviews) Starting price $31.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/218943/Mobile-Marketing-Cloud-by-CM-com/) ## FAQs about Xeno Features and Usability ### What are the key features of Xeno? Xeno includes CRM and contact database tools, appointment scheduling and appointment management, plus multi-channel communication through live chat, SMS messaging, email automation, and social media integration. It also offers chatbot and autoresponders, customizable fields and branding, real-time analytics, reporting, and API access for connecting data and workflows. Integrations ### Which third-party tools and platforms does Xeno integrate with? Xeno integrates with over 30 third-party tools and platforms, including Airtable, Asana, HubSpot CRM, Jira, Google Calendar, Google Analytics 360, Freshdesk, and Mailjet. It also connects with Autotask PSA, ConnectWise Automate, Dialogflow, and Brevo Marketing Platform for CRM, support, automation, and analytics workflows. Getting Started and Support ### What training and onboarding options does Xeno offer? Xeno provides in person training and documentation to help teams get started. In person training supports guided setup and direct instruction, while documentation offers written reference material for self-paced review and feature lookup as needed. Getting Started and Support ### What customer support options does Xeno offer? Xeno offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. These channels give users multiple ways to find answers or reach support staff at any time. No reviewer feedback about support is available to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,088 Conversational Marketing Platform reviews Not all Conversational Marketing Platform products cover every must-have feature. Here is what reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**64%** of reviewers rated this feature as critical) - **Campaign Management** (**57%**) - **Chatbot** (**56%**) Xeno includes **Chat/Messaging** and **Chatbot**, so teams can manage real-time conversations and automate responses across customer interactions. However, it does not offer **Campaign Management**. Instead, it provides other relevant capabilities that reviewers also value, including **Communication Management** (**52%**), **SMS Messaging** (**46%**), and **Multi-Channel Communication** (**45%**). These features help businesses coordinate outreach across channels, connect with customers by text, and manage conversations more efficiently, allowing teams to maintain responsive communication and support lead generation efforts. Chat/Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Conversations 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Send and receive messages in real-time via an online communication channel Reporting/Analytics 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Group Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Group messaging lets multiple people carry on a group conversation One-to-One Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send personal messages to clients or attendees Xeno 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Group Messaging: Group messaging lets multiple people carry on a group conversation - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - One-to-One Messaging: Send personal messages to clients or attendees - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Video Chat: Chat with your counterparts over the video in real time --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $200.00 Other,Per Year Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AT asad T. BI Consultant Information Technology and Services ### "Great Scheduling Assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 23, 2024 Pros The scheduling assistance and the group messages are really good. Cons Initial onboarding can be a little tricky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sumeet M. CEO Information Technology and Services ### "A very good chat+marketing tool for Online Business Owners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 20, 2022 We're quite happy with the product and wish to see more developments of integrations and other popular local languages before we start recommending it to others. Pros The languages, considerable number of local and international languages are available which are not available with others. It's easy to use and backed by Great Support. Cons Still, they don't have native Whatsapp integration whereas their competitor and the market leader has developed that in 2021 itself. Reasons for choosing Xeno Having most of the needed features and awesome support by them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.