--- title: "BotSailor Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BotSailor Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/255452/BotSailor/" page_type: "product" language: "en" --- # BotSailor Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BotSailor ## What is BotSailor? BotSailor is a cloud-based customer engagement platform that helps businesses automate conversations across WhatsApp, Facebook Messenger, Instagram, Telegram, and website chat from one dashboard. Businesses use it to build chatbot flows with a visual drag-and-drop builder, send bulk broadcasts and drip campaigns, collect customer data in chat, and manage all incoming messages through a shared team inbox. Ecommerce teams connect Shopify, WooCommerce, or Salla to automate cart recovery, order notifications, and product browsing in chat. Core features include AI agents for sales and support, appointment booking with Google Calendar sync, customer segmentation, campaign analytics, webhook and API integrations, and a white-label reseller program for agencies. BotSailor suits startups to enterprise-level businesses in ecommerce, digital marketing, customer support, and appointment-based services. Non-technical users can build and manage automations without coding. ## What is BotSailor used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6.99 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BotSailor?[Manage this product listing](https://www.g2.com/products/botsailor/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BotSailor 3.0 (2) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $6.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.7 (707) Value For Money 3.0 (2) Value For Money 4.5 (619) Customer Service 3.0 (2) Customer Service 4.6 (654) ## BotSailor alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Zowie](https://www.capterra.com/p/249975/Zowie/) [0.0](https://www.capterra.com/p/249975/Zowie/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/249975/Zowie/) Highest Rated [Twixor](https://www.capterra.com/p/199970/Twixor-EnCaps/) [5.0 (2)](https://www.capterra.com/p/199970/Twixor-EnCaps/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/199970/Twixor-EnCaps/) [View all alternatives](https://www.capterra.com/p/255452/BotSailor/alternatives/) ## FAQs about BotSailor Features and Usability ### What are the key features of BotSailor? BotSailor offers chatbot, live chat, automated responses, and canned responses for customer support and engagement. It also includes AI Copilot, natural language processing, workflow automation, lead capture, appointment scheduling, analytics, customer segmentation, multi-language support, API integration, and customizable branding for sales and marketing workflows. Integrations ### Which third-party tools and platforms does BotSailor integrate with? BotSailor integrates with 2 third-party platforms: Shopify Collabs and WooCommerce. These ecommerce integrations support store-connected workflows and account management across online sales channels. Getting Started and Support ### What training and onboarding options does BotSailor offer? BotSailor provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference materials for self-paced learning and setup. Getting Started and Support ### What customer support options does BotSailor offer? BotSailor provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users several ways to find answers and request help, although no reviewer feedback is available here to describe response speed, usefulness, or common support frustrations. ## Features AI summary Based on 1,278 Conversational AI Platform reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) BotSailor supports **Automated Responses** and **Natural Language Processing**, giving teams tools to reply faster and understand user intent more accurately across chatbot interactions. However, it does not include **Language Detection**. Instead, it offers other highly rated features, such as **Live Chat** (**48%**) and **Customer Support** (**46%**), which help businesses manage real-time conversations and handle service requests more effectively, providing teams with practical ways to improve response quality and customer experience. Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI Copilot 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Chatbot 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns Analytics Tools for the systematic analysis of various types of data or statistics BotSailor 24 features ### All Features - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - API Integration: Connect to databases, web services, or APIs for robust data integration - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Scheduling: Plan availability and assign specific time slots for tasks and resources - Segmentation: Group leads or contacts based on their specific characteristics - Website: Conversations enacted through embedding or pop-ups on websites. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.5 (2) 3.5 Based on 2 reviews ## Pricing Value for money 3.0 (2) Free Version Premium $6.99 Flat Rate,Per Month Agency $89.00 Flat Rate,Per Month Value for money 3.0 (2) 3.0 Based on 2 reviews ## Integrations [ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Shopify Collabs](https://www.capterra.com/p/167862/Dovetale/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent DA Darshit A. MD Information Technology and Services ### "Worst customer support" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 22, 2024 Cons After getting white label there is no response from the company for onboarding my domain Switched from [Gallabox](https://www.capterra.com/p/238870/Gallabox/) After getting white label there is no response from the company for onboarding my domain Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Eric K. Ceo Commercial Real Estate ### "BotSailor Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2022 Very powerful Pros Easy to be used good for everyone whom want to do a good business Cons I like all that been maybe in future I may come for a subject to it Reasons for choosing BotSailor Because it's stable and fast Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.