# Kucoin Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Kucoin Software - reviews, pricing plans, popular comparisons to other Cryptocurrency Exchange products and more.

Source: https://www.capterra.com/p/255454/Kucoin

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# 

 Kucoin Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Kucoin

## What is Kucoin?

Kucoin is a digital currency exchange that allows user to buy coins with a credit card, bank transfer, and Apple Pay with data security.

## What is Kucoin used for?

[Cryptocurrency Exchange](https://www.capterra.com/cryptocurrency-exchange-software/)

Overall rating

Based on 22 user reviews

Reviews sentiment

Positive

82%

Neutral

5%

Negative

14%

Contact vendor  
for pricing

Free trial  
not available

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Kucoin?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kucoin.com/&name=Kucoin)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Kucoin

3.9 (22)

VS.

[### Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/)

[4.0 (142)](https://www.capterra.com/p/233816/Coinbase-Wallet/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (22)

Ease Of Use

4.3 (142)

Value For Money

3.9 (19)

Value For Money

4.0 (125)

Customer Service

3.4 (19)

Customer Service

3.6 (120)

## Kucoin alternatives

[Crypto.com](https://www.capterra.com/p/255186/Cryptocom/)

[3.1 (54)](https://www.capterra.com/p/255186/Cryptocom/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

46%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/255186/Cryptocom/)

[Binance](https://www.capterra.com/p/252490/Binance/)

[4.4 (220)](https://www.capterra.com/p/252490/Binance/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/252490/Binance/)

Highest Rated

[Sondepay](https://www.capterra.com/p/10023324/Sondepay/)

[4.8 (20)](https://www.capterra.com/p/10023324/Sondepay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10023324/Sondepay/)

[OKX](https://www.capterra.com/p/275379/OKX/)

[4.6 (52)](https://www.capterra.com/p/275379/OKX/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/275379/OKX/)

[View all alternatives](https://www.capterra.com/p/255454/Kucoin/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Cryptocurrency Sending & Receiving

4.3 (20)

80.00% of 20 reviewers that rated this feature as important or highly important

Send and receive coins and cryptocurrency

Payment Processing

4.0 (18)

66.67% of 18 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Data Security

4.3 (16)

75.00% of 16 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

Real-Time Data

3.8 (13)

61.54% of 13 reviewers that rated this feature as important or highly important

Receive data and information in real time

Digital Asset Management

4.3 (12)

66.67% of 12 reviewers that rated this feature as important or highly important

Manage digital assets

Alerts/Notifications

4.1 (11)

63.64% of 11 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Kucoin 26 features

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Accept and process cryptocurrency transactions such as Bitcoin

Send and receive coins and cryptocurrency

Committing cryptocurrency assets to support a blockchain network and confirm transactions

Monitor and track cryptocurrencies.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Safeguard confidential data and meet compliance regulations

Protect sensitive data for digital privacy

Manage digital assets

Automatically collect recurring fees or dues from members

Software that is accessible through the cloud with an active internet connection

A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time

Manage and handle financial assets as well as other investments.

Access software remotely via mobile devices

Buy, sell, and transfer multiple types of Cryptocurrency

Purchase and sell non-fungible token (NFT) assets via blockchain platforms

Accept, record, and reconcile financial transactions

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Publish dashboard publicly on various platforms

Receive data and information in real time

Monitor and track stocks across portfolios and watch lists,

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Features

4.0 (22)

4.0

Based on 22 reviews

## Pricing

Value for money

3.9 (19)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.9 (19)

3.9

Based on 19 reviews

## Support, customer service and training options

Customer Service

3.4 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.4 (19)

3.4

Based on 19 reviews

## User reviews

Overall rating

3.9

Based on 22 reviews

Filter by rating

5(7)

4(11)

3(1)

2(0)

1(3)

Mentioned topic

Sorted by most recent

IB

Ibtihaj B.

IT Project Manager

Computer & Network Security

### "KuCoin will not hand inheritance If account holder Dies."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 23, 2025

Waiting and waiting and waiting , they nicely reply, but no action is taken. I submitted the death certificate, the will, the power of attorney, the Court Probation. I also asked to attend video call to check my identity. The support writes no email that they are working on it, but no action since I contacted them months ago

Pros

Warning, KuCoin is not responding when an in case of account holder death. They respond fast, and give you very good speech, but no action is done. My sister died and they did not process the her inheritance although I have provided all the documents and did a Video call to check my identity, but the do not do any think since 5 Months. If you anyone have account with Kucoin consider @OKX, @Coinbase or any other platform. Kucoin is not reliable to solve the death issue.

Cons

KuCoin is not taking any action in case of account holder death. After I provided all the information needed for my sister death KuCoin did not do anything and probably they will not hand over the inheritance Money like other Companies such as Coinbase and OKX.

Alternatives considered

[Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/)

Reasons for choosing Kucoin

They are very respected companies and they processed inheritance in a very systematic, secured way

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RC

Rutherford C.

Graphics designer

Graphic Design

### "My review on KuCoin exchange"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 28, 2025

My experience on KuCoin has been awesome so far . I like its swift transactions . I really enjoyed using it

Pros

\-Swift transactions - Good customers service - High leverage - Diverse trading option - strong security measures

Cons

\- Regulatory issues - Too much of Bugs at times - geographical restrictions - Dependence on KCS tokens

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CN

CJ N.

Consultant

Information Technology and Services

### "Avoid if you can, they will rip you off at some stage."

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 24, 2025

See like least section which describes it all in details.

Pros

Overall the app has easy to use interfaces that are easy to follow.

Cons

I have been waiting for past 3 or so months for a refund. I had stop loss set and price went 300% above my stop loss. KuCoin keep on claiming that they are investigating the case and refuse to give proper response or refund. For past 3 months I have been getting the same templated response """ Thank you for contacting KuCoin Customer Support. We completely understand how frustrating this must have been for you, and we genuinely apologize for any inconvenience you have experienced. Please know that we truly value you as a customer at KuCoin, and we are grateful for your continued business with us. Rest assured that your concerns will be shared with the relevant team, and we will work diligently to enhance our services. Your patience and understanding are truly appreciated. """ i'd say avoid if you can as there are more trusted exchanges out there. Will provide an update if they resolve this at last. Starting to think that my 5k USD is likely to be less likely recovered from KuCoin.com .. :(

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Ambregike G.

Trader finance

Computer Software

### "Kucoin est juste génial"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

February 26, 2025

J'ai commencé à utiliser Kucoin il y a seulement quelques semaines. Je tiens seulement à dire que c'est surtout les 20 USDT de bienvenue qui m'ont aidé à atteindre certains objectifs dans le trading.

Pros

Il y a peu de temps que je l'utilise mais je tiens que Kucoin est très facile d'utilisation. En plus de ça,un cadeau de bienvenue m'a offert ; ce n'est pas beaucoup de choses mais 20 USTD ce n'est pas petit non plus.

Cons

C'est juste le fait que la réclamation des USDT de bienvenue soit conditionnée. Oui puisqu'il faudra faire un dépôt de crypto d'abord.

Switched from

[Bitget](https://www.capterra.com/p/10016059/Bitget/)

Leur protocol de vérification d'identité ne permet pas l'accessibilité à tout le monde. Je l'ai utilisé pendant des mois mais sans pouvoir faire grand chose parce que je n'ai pas pu vérifier mon identité

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MI

Maryam I.

Registered Nurse

Hospital & Health Care

### "Kucoin is one of the best crypto exchange out there"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 27, 2024

Kucoin is among the best crypto exchange I ever used. Minimal hassle and great customer support, security is top notch

Pros

I love the fact that I can purchase crypto using my debit card without issues. Their minimum withdrawal is as low as 2 usdt and fees are fair. Identity verification is easy,no hassle encountered

Cons

Sometimes when new tokens are listed, the server becomes overloaded which disturbs my trading experience

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VK

Venkatbabu K.

Content Creator

Information Technology and Services

### "Kucoin The Crypto Exchange "

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

October 27, 2024

Overall, it's a great crypto exchange. I really like the user interface and features.

Pros

1\. Low Fees in Trading. 2. Its Support P2P in INR 3. Responsive Customer Support. 4. User Interface was Friendly.

Cons

1\. KYC Verification Delay. 2. Difficult for Beginners.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Marco K.

Boss

Logistics and Supply Chain

### "Customer Service - simply not available"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 26, 2024

Just go somewhere else. Really, it's better.

Pros

I really didn't like anything because they made it impossible to use it.

Cons

The customer service. I have an open ticket since January and besides getting thousands of emails asking to provide personal IDs, bank statements and others to help me getting into my account, nothing happened. Still money in my USDT wallet, can't access, can't do anything, nobody is supportive or helpful at all. I have NEVER experienced a worse customer experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VS

Vijayakumar S.

Senior Associate - Technology

Investment Banking

### "Crypto Master App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 7, 2023

Pros

Anything related to crypto can be done here

Cons

Sometime facing error with P2P transactions

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Massimo S.

Musicista

Music

### "Kucoin"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 11, 2023

ho perso soldi all'inizio ma col passare del tempo ho preso confidenza e ho iniziato a guadagnare qualcosa

Pros

di Kucoin la cosa che mi è piaciuta è il bot di trading incorporato aiuta molto a gestire le operazioni i trading a margine incrociato e isolato e mi piace per le grosse leve che puoi fare sui futures

Cons

l'unico inconveniente ma che suppongo abbiano tutte le piattaforme di trading è quello che basta un errore per perdere parecchia Criptovaluta, ma sono i rischi che si corrono in questo campo

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MO

Mbuotidem O.

Discord server moderator

Internet

### "Kucoin: The Choice Exchange "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 22, 2023

My overall experience with Kucoin has been quite favourable. Despite the relatively insignificant cons I stated previously, Kucoin still stands out from other services. No matter how many other Cryptocurrency exchanges o browse through, I always come back to Kucoin. Suffice to say, Kucoin is top-notch.

Pros

The most stand out feature of Kucoin in my opinion, is how easy it is to buy Cryptocurrency. I personally prefer Peer-to-peer trades and Kucoin delivers expertly. I have never been scammed on Kucoin, neither have I lost money in any way here. My trust level of Kucoin is quite high.

Cons

It is actually a mundane issue, but there's a slight (perhaps intentional) delay when launching the Kucoin app. This slight delay irks me everytime. There is also the issue of one-time-passwords. A reasonable amount of my time has been wasted on waiting for this passcode to be sent through text message. Apart from these, Kucoin is flawless, in my opinion.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/255454/Kucoin/reviews/)

Popular comparisons

[Coinbase vs Kucoin](https://www.capterra.com/compare/233816-255454/Coinbase-Wallet-vs-Kucoin)[Binance vs Kucoin](https://www.capterra.com/compare/252490-255454/Binance-vs-Kucoin)[OKX vs Kucoin](https://www.capterra.com/compare/255454-275379/Kucoin-vs-OKX)

[Bitget vs Kucoin](https://www.capterra.com/compare/255454-10016059/Kucoin-vs-Bitget)[Gate.io vs Kucoin](https://www.capterra.com/compare/255453-255454/Gateio-vs-Kucoin) 

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