# insmartbot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about insmartbot Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/255457/inConcert-Conversational-Bot/alternatives --- # insmartbot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) insmartbot ## What is insmartbot? GenAI-powered chatbots and virtual agents answer customer questions via voice and chat, reducing wait times and boosting overall team productivity. 24/7 omnichannel service: It has propriety, NLU AI engines to interpret and answer questions via voice and text on any channel and in any language. Agile implementation: Configure it on a no-code interface that hardly requires any training: Insmartbot learns with each conversation to enhance its performance. Maximum data privacy: We encrypt conversations and have enterprise agreements with the major LLM providers for greater security. Connected to your business: It’s API friendly: it easily integrates with systems like CRM, ERP, and the contact center, as well as knowledge bases. Has native connection to Inconnect. Real-time monitoring: Allows you to view Insmartbot conversations to anticipate any deviation and intervene at the opportune time. AI-based insights: Facilitates advanced analysis of topics and trends in real time. ## What is insmartbot used for? [Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for insmartbot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://inconcertcc.com&name=insmartbot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### insmartbot 3.0 (2) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (2) Ease Of Use 4.6 (818) Value For Money 2.5 (2) Value For Money 4.6 (771) Customer Service 2.5 (2) Customer Service 4.7 (745) ## insmartbot alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) Starting price Contact vendor for pricing [HumanBot](https://www.capterra.com/p/10010954/HumanBot/) [4.8 (818)](https://www.capterra.com/p/10010954/HumanBot/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/10010954/HumanBot/) [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/) [4.8 (88)](https://www.capterra.com/p/276090/Clever-Messenger/reviews/) Starting price $99.00 Per User, Per Month [Learn More](https://www.capterra.com/p/276090/Clever-Messenger/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Lead Qualification 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Multi-Channel Communication 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Product Recommendations 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Reporting/Analytics 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems insmartbot 119 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Manage and store data in a database Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events For the intention to be used by developers Intended to be used by online stores Caters to sales teams Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Drag and drop/visual interfaces that allow non-tech users to build without writing code Send personal messages to clients or attendees Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Program systems that assist users with their daily administrative responsibilities Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 2.5 (2) ### Starting price Contact vendor for pricing Free trial not available Value for money 2.5 (2) 2.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.5 (2) 2.5 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(0) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User \- Higher Education ### "OPINIÓN EXCLUSIVA DE BOT DE WHATSAPP: Servicio técnico lento, pero plataforma personalizable. Funciona bien si tienes un equipo tech dedicado." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 December 19, 2024 Punto positivo: Es personalizable Puntos Negativos: Tienes que ser muy técnico para poder aplicar esta personalización, la plataforma no es nada intuitiva. Los tickets técnicos tardan mucho tiempo en resolverse. Existen bugs en opciones muy básicas, como lista de mensajes de WhatsApp, envío de plantillas, edición de bots... Pros Es personalizable, si tienes un equipo técnico exclusivamente para ello, esta bien. Cons En nuestro caso utilizamos SOLO el bot de WhatsApp, así que esta opinion no aplicaría estrictamente al bot de chat. Desde nuestra experiencia, el servicio al cliente deja mucho que desear tema tiempos. Una vez consigues tener una reunion con ellos no está tan mal, pero tienes que esperar una semana o mas hasta que eso pase, cuando los errores técnicos (bugs y faltantes) son de su parte y no hay mucho material de soporte hay opciones muy básicas (como lista de mensajes y tipo de mensaje enviar y esperar con faltantes). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG David G. Responsable de Negocio Marketing and Advertising ### "Reseña Conversational BOT" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2024 Son muy configurable, lo que nos permite poder ofertar y cubrir la necesidad real del cliente. Siempre en InConcert nos han ayudado a poder ofertar y describir bien el desarrollo que tenemos que hacer al cliente, por lo que realmente podemos atraer potenciales clientes, independientemente de si se cierran o no, que sule ser por precio. Pros La posibilidad de configurar los BOTs a la medida del cliente, así como las diferentes opciones según el producto y los canales a los que se puede conectar el BOT tanto texto como voz Cons El hecho que los paquetes de interacciones sea por bloques, genera malestar en los clientes el hecho de tener que pagar un paquete entero de minutos, por ejemplo, si se superan los contratados, y que además, a pesar de pagar el paquete, no se puedan utilizar al siguiente mes. También sumaría el coste de implementación Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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