--- title: "infunnel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about infunnel Software - reviews, pricing plans, popular comparisons to other Lead Capture products and more." source_url: "https://www.capterra.com/p/255495/InConcert-Marketing-Automation-CRM/" page_type: "product" language: "en" --- # infunnel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) infunnel ## What is infunnel? Automate processes and optimize your digital campaigns thanks to the end-to-end traceability of the customer journey and real-time KPI analysis. Adaptation and scalability: Ideal for companies of any size. Allows you to add new teams and channels as the business grows. No-code tools: You can work with the software without having to program, although it also allows for advanced customizations with HTML and CSS for the most demanding customers. Competitive pricing: Includes all capabilities in a single product: marketing automation, CRM, analytics, and no-code design. Agile tech support adapted to you: We’re here for you in your time zone and language with local teams immediately available. Native integrations: Has connections with digital advertising and email marketing, WhatsApp, and sidebar chat platforms, as well as the Inconnect and Insmartbot solutions. API-friendly: The API integration process with third-party contact centers and CRMs is agile, secure, and easy to perform. ## What is infunnel used for? [Lead Management](https://www.capterra.com/lead-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for infunnel?[Manage this product listing](https://www.g2.com/products/infunnel/claim_requests/new?auto=true) ## infunnel Overview Updated September 2026 AI summary infunnel offers CRM and marketing automation tools for businesses of all sizes, combining lead management, campaign management, and multi-channel communication with features like real-time data, customer database, and workflow automation. It integrates with popular marketing and analytics platforms and supports deployment across web, desktop, and mobile, making it suitable for teams seeking centralized customer and campaign oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### infunnel 4.0 (7) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $1 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (7) Ease Of Use 4.0 (4,388) Value For Money 3.8 (6) Value For Money 4.0 (3,517) Customer Service 3.3 (6) Customer Service 4.1 (3,527) ## infunnel alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) [Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/) [4.6 (619)](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/) [View all alternatives](https://www.capterra.com/p/255495/InConcert-Marketing-Automation-CRM/alternatives/) ## FAQs about infunnel Overview ### What company size and specific industries is infunnel built for? infunnel is designed for organizations in the BPO, banking, insurance, telecommunications, retail, and utilities sectors. The target audience appears to be companies in these industries that need a solution suited to sector-specific operational and customer service workflows, rather than a product aimed at a single company size. Features and Usability ### What are the key features of infunnel? infunnel offers marketing automation, email campaign management, lead management, and CRM tools for tracking contacts and opportunities. It includes A/B testing, landing pages/web forms, autoresponders, lead scoring, campaign analytics, workflow automation, and multi-channel communication across email, SMS marketing, and social media integration. Integrations ### Which third-party tools and platforms does infunnel integrate with? infunnel integrates with 10 third-party tools and platforms, including marketing and messaging services such as Google Ads, Facebook Business Suite, TikTok, Twitter/X, and WhatsApp, plus email and analytics tools like Mailgun, SMTP2GO, SendGrid, and Tableau. It also connects with Amazon API Gateway, DSP-One, Powerbird, and Wrike. Getting Started and Support ### What training and onboarding options does infunnel offer? infunnel provides in person training, live online sessions, webinars, and videos to help teams get started. In person training supports direct, face-to-face instruction, live online sessions allow guided remote learning, webinars cover group presentations, and videos provide self-paced reference material. Getting Started and Support ### What customer support options does infunnel offer? infunnel offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback about support is available, so user experience details such as response speed or helpfulness cannot be described from the provided data. ## Features AI summary Based on 14,838 Lead Capture reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) infunnel includes **Customer Database** and **Real-Time Data**, giving teams a central place to store customer records and access up-to-date information for sales and relationship management. However, it does not offer **Data Security**. Instead, it provides other important capabilities that reviewers also value, such as **Contact Database** (**47%**) and **Contact Management** (**44%**), helping businesses organize contact details, track interactions, and keep customer information accessible across daily workflows. Contact Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Marketing Automation 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Reporting/Analytics 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Lead Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Sales Reports 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies infunnel 105 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Analytics: Track and analyze user behavior within a system or network - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Marketing: Plan marketing campaigns for events - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Sales Teams/Organizations: Caters to sales teams - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - HTML Editor: Add, edit, and manipulate HTML code directly - Interaction Tracking: Track interaction history by documenting conversations for contacts - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective - Newsletter Management: Create and update newsletter content to increase engagement - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search Marketing: Track visibility and traffic from search engines - Segmentation: Group leads or contacts based on their specific characteristics - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Subscriber Management: Add or remove subscribers from mailing lists - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Analytics: Track and analyze information regarding website visitors - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (7) 4.1 Based on 7 reviews ## Pricing Value for money 3.8 (6) Free Trial Basic $1.00 Flat Rate,Per Month Value for money 3.8 (6) 3.8 Based on 6 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Wrike](https://www.capterra.com/p/76113/Wrike/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ TikTok](https://www.capterra.com/p/237591/TikTok/)[ Mailgun](https://www.capterra.com/p/159630/Mailgun/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (6) 3.3 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 7 reviews Filter by rating 5(2) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent ER Elena R. Técnico Insurance ### "OPINIÓN INFUNNEL" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 11, 2025 Pros Tiene amplias funcionalidades y posibilidad de conectarse con diferentes canales de generación de leads. Cons Poco intuitivo en ocasiones y complejidad de algunas configuraciones, lo que hace necesaria mucha experiencia para buen manejo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Sebastian C. Gerente Facilities Services ### "Mi herramienta favorita de InConcert" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 December 6, 2024 Me gusta mucho la herramienta, brinda muchas de las soluciones para integran la operación con el marketing digital. Tiene un gran potencial y más allá de oportunidades es una buena funcionalidad para nuestros equipos. Pros La capacidad para poder resolver muchas cosas de las que necesitamos en nuestras operaciones de manera "Sencilla" Cons La integración con inconnect y la falta de información en los reportes entre ellos. El maquetador de paginas y mails es malo y genera muchos errores... nosotros maquetamos externamente.... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Anthony R. PMO Telecommunications ### "Implementación de campaña con Movistar Perú - Total C2C" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 November 19, 2024 La experiencia a nivel del desarrollo fue muy buena, ya que se implemento en tiempo record, sin embargo se ha presentado incidencias con el AMD el cual demoro el tiempo de solución. Pros Rapidez en el desarrollo de la solución. Cons Demora en atención de incidencia/requerimientos Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DG David G. Responsable de Negocio Marketing and Advertising ### "Marketing Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2024 Es uno de los mejores productos para el control de campañas de ventas y generación de Leads sin duda, muy completo y con información realmente imprescindible. El uso en general es sencillo Pros La capacidad de conectar con diferentes canales como Google Ads, FB....y poder evaluar acciones a realizar, controlando los KPIs más importantes, tanto de marketing como de operaciones. Las automatizaciones y gestión de Leads y los tableros/reportes, sobre todo el de costes. También el Dashboard de Call Center Cons Algunas configuraciones algo complicadas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Antonio C. Especialista en ventas Banking ### " InConcert Marketing Automation & CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 11, 2024 Pros Tener todo lo necesario en un mismo lugar para poder jugar. Cons el no poder explotarla un poco más, por falta de tiempo entre otras cosas... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Técnico de Tecnología Financial Services ### "Experiencia Positiva Marketing Automation & CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 11, 2024 La experiencia ha sido muy positiva. La herramienta realiza funciones muy importantes de conversión de leads. Es un orquestador de leads muy potente. Pros Capacidades de captación de leads digitales y devolución de calidad de los leads a proveedores Cons Puede requerir tiempo para que los usuarios se familiaricen completamente con todas las herramientas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Marketing Consultant Marketing and Advertising ### "The most complete CRM platform with workflows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2022 Pros This software is very complete and allows total control of the customer journey Cons the front design, necesary to be renewed Switched from [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) [Meta for Business](https://www.capterra.com/p/213257/Facebook/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.