--- title: "Centribal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Centribal Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/255511/Centribal/" page_type: "product" language: "en" --- # Centribal Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Centribal ## What is Centribal? Centribal Platform is the tool for managing and creating hybrid chatbots that has positioned itself as one of the best chatbots on the market thanks to its options for automating messages both on the web and on different channels such as WhatsApp or Instagram thanks to AI. In addition, it has features such as a module for push campaigns from WhatsApp, or a Conversational APP to have a controlled corporate environment in conversations between agents and sales representatives from their cell phone ## What is Centribal used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $140 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Centribal?[Manage this product listing](https://www.g2.com/products/centribal/claim_requests/new?auto=true) ## Centribal Overview Updated September 2026 AI summary Centribal offers businesses of all sizes a cloud-based platform that combines enterprise search, chatbot, and live chat capabilities. Featuring AI-driven search across multiple data sources, it includes options such as an AI Copilot, generative AI, and an API for integration. Organizations can leverage its activity dashboard, reporting tools, and third-party integrations to enhance information access and customer interactions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Centribal 4.3 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $140 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.6 (0) Value For Money 4.5 (4) Value For Money 4.6 (0) Customer Service 4.0 (4) Customer Service 4.7 (0) ## Centribal alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chat360](https://www.capterra.com/p/253869/Chat360/) [0.0](https://www.capterra.com/p/253869/Chat360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253869/Chat360/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/) [4.5 (10)](https://www.capterra.com/p/188017/Chatbot2Go/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/188017/Chatbot2Go/) ## FAQs about Centribal Overview ### What company size and specific industries is Centribal built for? Centribal is designed for companies of different sizes, with plans that adapt to a range of business needs. The vendor description does not name specific industries or sectors, so the product appears to be aimed at organizations across multiple markets rather than a single vertical. Features and Usability ### What are the key features of Centribal? Centribal offers AI Copilot, chatbot, automated responses, and autoresponders for customer support and lead qualification. It also includes live chat, multi-channel communication, and chat transcripts, plus knowledge base management, workflow management, alerts/escalation, reporting and analytics, and third-party integrations for customer experience management. Integrations ### Which third-party tools and platforms does Centribal integrate with? Centribal integrates with HubSpot CRM, Zendesk Suite, WordPress, Instagram, Messenger, Telegram, and WhatsApp. These integrations cover CRM, support, website, and messaging channels, giving Centribal connections to seven third-party tools and platforms. Getting Started and Support ### What training and onboarding options does Centribal offer? Centribal offers live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and real-time instruction, documentation provides written reference material for ongoing use, and videos allow teams to review product steps and features at their own pace. Getting Started and Support ### What customer support options does Centribal offer? Centribal provides email/help desk support, a knowledge base, and chat. No reviewer feedback about support is available, so user experience details such as response speed or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 218 Customer Support reviews Capterra data shows that buyers of enterprise search software rank the following features as their top priorities: - **Natural Language Search** (**45%** of reviewers rated this feature as critical) - **Search/Filter** (**45%**) - **Full Text Search** (**47%**) Centribal includes **Search/Filter**, giving users a direct way to narrow results and find relevant information faster. However, it does not include **Natural Language Search** or **Full Text Search**. Instead, it offers **Third-Party Integrations** (**49%**), which can connect the platform with other business systems and data sources. This can help businesses improve access to information across tools while giving teams a more efficient way to locate and use the content they need. Automated Responses 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Chatbot 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Customer Support 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Live Chat 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Transcripts/Chat History 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Centribal 42 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Control: Empowers companies to govern their value streams efficiently and effectively. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Personalization: Adjust communications based on previous interactions or personal preferences - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.5 (4) Free Trial Free Version Basic $140.00 Flat Rate,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(3) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AG Alejandro G. Director General Internet ### "Un chatbot que no para de asombrar a mis clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2022 Buenísima Pros La capacidad de automatizar conversaciones y el equipo operativo que hay detrás Cons Requieren mejoras en sus productos de backoffice Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jose B. Director General Printing ### "Centribal ahorra costes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2022 Excepcional. Un poco complicada la instalación pero muy sqtisfecho con el resultdo final. Pros Versatilidad y funcionalidades. Aplicación en el día e integración con otros softwares. Cons Implantación y formación de todo el equipo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Juan Antonio G. Head of Web & Mobile Applications / IT Senior Manager Food & Beverages ### "El producto ha cumplido con creces nuestras expectativas. Destaco el servicio y soporte prestado. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2022 Después de revisar varios productos, Centribal fue elegida como la herramienta de Chatbots corporativa por su potencia en la realización de flujos conversacionales complejos y capa técnica que ayuda a simplificar y automatizar procesos. Pros El producto permite publicar un flujo conversacional en distintos canales sin preocuparte por las peculiaridades de cada uno de ellos. La capacidad de integración con sistemas externos y las respuestas condicionales.El equipo de NLP ha realizado unos entregables de excelente calidad. Cons Hasta el momento no hemos identificado ninguna contra al producto y servicio contratado Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Joseph M. External Supplier Project Manager Jr Supermarkets ### "Mejorar en la autogestión" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 August 24, 2022 Me siento satisfecho con el equipo de trabajo ya que da buenas soluciones a la medida que el cliente requiere. Si incluyen las mejoras planteadas sería una excelente plataforma. Pros Que maneja bot y campañas en la misma plataforma y que tiene una muy buena integración con Znedesk Cons Lo principal es el diseño del flujo, es muy complejo en la autogestión, de ahí que no es escalable, hay funcionalidades que son limitadas en el bot, ejemplo botones, menú dinámicos, no es muy fácil poder integrar con otras herramientas. La parte el soporte también es un tema crítico debido a que tenemos otro horario y es muy complicado tener alguna respuesta inmediata, siempre son de un día para otro. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 25, 2022 Hola Joseph. Gracias por compartir tu opinión, la valoramos mucho. Lamentamos que tu experiencia no haya estado a la altura de ser una herramienta de autogestión. En efecto, nuestro software requiere de un equipo de consultores expertos en la plataforma para poder satisfacer al 100% las necesidades de nuestros clientes e incluso poder aportar ideas innovadoras que nuestro equipo de desarrollo está aprendiendo día tras día. Nos encantaría saber qué podríamos mejorar exactamente para poder ofrecer una mejor experiencia la próxima vez. Puedes contactar con nuestro equipo de consultores en cualquier momento o en nuestro email contact@centribal.com. Una vez más, ¡gracias por tus comentarios! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.