--- title: "Private Practice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Private Practice Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/255587/Private-Practice-Software/" page_type: "product" language: "en" --- # Private Practice Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Private Practice Software ## What is Private Practice Software? PPS is a practice management software for private healthcare professionals. PPS is suitable for everyone from solo practitioners right through to large organisations and hospitals. Features include appointment scheduling, treatment notes, client and insurance billing, KPI reports, database auditing and much more! Bespoke packages are available to suit your needs. Popular with many disciplines across the allied health sector including physiotherapy, podiatry, osteopathy and more! ## What is Private Practice Software used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 46 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Starting price £16 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Telemedicine / 2026 - Medical Practice Management / 2025 - Physical Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Private Practice Software?[Manage this product listing](https://www.g2.com/products/private-practice-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Private Practice Software 4.5 (46) VS. [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price £16 Usage Based, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (46) Ease Of Use 4.6 (1,172) Value For Money 4.0 (44) Value For Money 4.6 (1,067) Customer Service 4.4 (46) Customer Service 4.6 (1,031) ## Private Practice Software alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [5.0 (346)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/255587/Private-Practice-Software/alternatives/) ## FAQs about Private Practice Software Overview ### Which roles and teams benefit most from Private Practice Software? Private Practice Software is most used by practice managers, clinic administrators, and allied health clinicians such as physiotherapists, osteopaths, podiatrists, and nurses. Operational leaders use it to manage scheduling, billing, and reporting, while practitioners rely on it for patient records, treatment documentation, and smoother day-to-day care coordination. Answer based on 46 reviews Overview ### What company size and industries is Private Practice Software built for? Private Practice Software serves small healthcare practices, with 98% of reviewers from small businesses and 48% in Health, Wellness and Fitness. It is built for allied healthcare professionals such as physiotherapists, podiatrists, osteopaths, chiropractors, psychologists, GPs, and similar practices, with additional use in Hospital & Health Care at 20% and Medical Practice at 17%. Answer based on 46 reviews Features and Usability ### What are the key features of Private Practice Software? Private Practice Software offers appointment scheduling, online booking, calendar management, and recurring appointments for practice calendars. It also includes patient management, EMR/EHR, clinical notes, SOAP notes, and consent forms. Billing, invoicing, claims management, payment processing, and reporting/analytics support administrative and financial workflows. Pricing ### How much does it cost and what fees or limitations are included? Private Practice Software starts at £16 per month for PPS Express, priced on a concurrent-usage basis so only active users are counted. A free trial is available. The plan includes cloud backup and smartphone/tablet support, with no extra traditional per-user software charges stated. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Private Practice Software integrate with? Private Practice Software integrates with payment platforms Dojo, Opayo, and PayPal, plus physiotherapy tools Pronto and Rehab My Patient. These integrations cover online payments and patient exercise-programme workflows, giving Private Practice Software connections to five third-party tools. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Private Practice Software offer? Private Practice Software provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos give users reference materials and self-paced learning resources for setup and feature review. Getting Started and Support ### What customer support options does Private Practice Software offer? Private Practice Software provides email/help desk, a knowledge base, and chat support. Users describe the support team as helpful and prompt for routine issues, though some note slower responses at times and limited availability outside weekdays. Online support is often described as good, especially during setup and ongoing use. Answer based on 7 reviews Ease of use ### Is Private Practice Software easy to use? Private Practice Software handles core daily tasks well, but ease of use feels mixed across different workflows. Many therapists and small practice teams find appointments, client records, and notes straightforward, while form editing, reporting, email handling, uploads, and some accounting functions can feel clunky, complicated, or slow for newer staff. Answer based on 10 reviews ## Features AI summary Based on 1,618 Telemedicine reviews Not all telemedicine products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**64%**) Private Practice Software supports **Two-Way Audio & Video** and **Charting**, so providers can conduct virtual visits and document patient information in one system. However, it does not include **HIPAA Compliant**. Instead, it offers other features that reviewers also rate as important, including **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**). These capabilities help businesses coordinate visits, manage calendars, and maintain organized patient workflows, allowing teams to deliver more efficient remote care. Appointment Management 4.6 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling 4.5 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Calendar Management 4.6 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Patient Records Management 4.3 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Confirmations/Reminders 4.5 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Patient Scheduling 4.6 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Private Practice Software 185 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Cancellation Management: Allow customers to cancel their subscription remotely. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Case Notes: Access and track notes regarding case activities and updates within case files - Chat/Messaging: Communicate using direct chat or messages within the system - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Claims Management: Process of submitting and following up on claims with insurance companies - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Clinical Assessment Tool: Tools to aid in the collection of information to determine a person's problems and symptoms. - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - EMR/EHR: Create and securely store digital patient records - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Exercise Library: Database of frequently used, popular workout routines - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Occupational Therapists: Designed for the use of occupational therapists - For Physical Therapy: Designed specifically for physical therapy practices - For Podiatrists: Intended to be used by podiatrists - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Forms Management: Store, manage and track all forms in a centralized location - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - No-Show Tracking: Track and monitor patient no-show rates - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Intake Forms: Online forms for managing client intake - Online Payments: Accept and process online payment transactions - Online Scheduling: Track and organize online shifts - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Out-Patient Management: Care of patients who do not stay overnight - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Scheduling: Reserving a room for meeting in an office or co-working space - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Segmentation: Group leads or contacts based on their specific characteristics - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (46) 4.1 Based on 46 reviews ## Pricing Value for money 4.0 (44) Free Trial [View pricing plan details](https://www.capterra.com/p/255587/Private-Practice-Software/pricing/) PPS Express £16.00 Usage Based,Per Month It includes: - Cloud Backup - Smartphone & Tablet friendly PPS £48.00 Usage Based,Per Month Value for money 4.0 (44) 4.0 Based on 44 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Pronto](https://www.capterra.com/p/198665/Pronto/)[ Opayo](https://www.capterra.com/p/233329/Opayo/)[ Rehab My Patient](https://www.capterra.com/p/154259/Rehab-My-Patient/)[ Dojo](https://www.capterra.com/p/246885/Dojo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (46) 4.4 Based on 46 reviews ## User reviews Overall rating 4.5 Based on 46 reviews Filter by rating 5(29) 4(12) 3(3) 2(2) 1(0) Mentioned topic Sorted by most recent SP Sateesh P. Physiotherapist Health, Wellness and Fitness ### "Aspire Rehab" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 5, 2025 Good value for money Customer service was good and fast Pros Easy to book appointment and complete notes. Cons Unable to do invoice after few every few visits or end of month Alternatives considered [Write-Up](https://www.capterra.com/p/173479/Write-Up/) Reasons for choosing Private Practice Software Easy to use, as I have used PPS in past. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR Jayne R. Practice Manager Health, Wellness and Fitness ### "PPS System Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 5, 2025 Overall positive experience always available and helpful. Pros Its ease of use and understanding, and the help you get if you have any problems. Cons When system goes down and needs to be rebooted at PPS end, the timeframe can somtimes be quite drawn out. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PS Paula S. Practice Manager Medical Practice ### "Comprehensive & Exceptional Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2025 Overall happy with system and great friendly customer service team always help promptly Pros Comprehensive and exceptional customer service, simple to use and straight forward would highly recommend. Cons sometimes it can be frustrating when system crashes but generally sorted promptly - also having to memorize log in at first can be annoying as system isn't set up to remember so takes a while to get head round it as such long random words Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LL laura L. Imaging Office Manager Education Management ### "Needs adapting" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 February 5, 2025 Too much time required to set it up to departments needs, not adaptable in viewing terms. We have not used it in the last two months. Pros store patient details and print end of day reports Cons Not adaptable. does not allow you to add comments into cancelled appointments. Once cancelled they disappear. We cannot change the set up to how we need to view the screening, we need 10 columns showing 2 rooms mon-fri but this is apparently not possible. You have to scroll vertically constantly to view both rooms. Causes headaches and eye strain. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) told to by management so that all sites use the same package, not our choice. This system does not work for everyone Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CN Chris N. Podiatrist Medical Practice ### "Good diary system but is starting to look outdated compared to others" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 February 4, 2025 Used to be great but due to the slow system I am considering migrating elsewhere Pros Easy to use and straightforward. Basic functions for a good monthly fee Cons Express system is now very slow to the point where screens can take over 10 seconds to load. Doesn’t sound like much but gets frustrating during a busy clinic Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Tim S. Soft Tissue Therapist Alternative Medicine ### "Many Years of Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2025 I've been using Private Practice Software for well over 15yrs & plan to stay until retirement. Pros The diary for appointments is great, clients get email confirmation & text reminders of appointments. They have always said how good the reminders are, it's really cut down on missed appointments. There support service team are so very helpful whenever needed. Cons There is nothing not to like, has more than enough great features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RC Ruth C. Owner and physio Health, Wellness and Fitness ### "Top marks for PPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2025 Excellent. Lots of options and functionality and you can use as much or as little as you like Pros Intuitive Great, friendly support team Always being developed further Cons Nothing. I am not a tech person so if it wasn't easy to use I would know! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NP Neville P. Posiattist Health, Wellness and Fitness ### "PPS express suits me and my practice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 February 4, 2025 The product is easy to use and works well for clients. I especially like the email reminder option. Pros As a sole practitioner is a great to be able to access your patient notes wherever using the app. I like the ability to create custom forms and there is a great way to integrate this into clinical practice and the business Cons Some of the new features in the program create obstacles to being able to make a clean consultation such as checking medical history, et cetera and I would like to be able to turn these off. I’m also disappointed that the price is increased quite a bit from when I first joined a few years ago Alternatives considered [Write-Up](https://www.capterra.com/p/173479/Write-Up/) Reasons for choosing Private Practice Software Price and function, but don’t like price increases Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sascha B. Physiotherapist Medical Practice ### "A straightforward software solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2025 A simple to use software package that covers all my software needs. Pros Simple. Intuitive. Excellent support when things go wrong with clear instruction. Cons Receipts sent via email often don’t arrive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DH Donal H. Owner and lead podiatrist Medical Practice ### "Brilliant system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 4, 2025 Very good. We under utilise the system but my fault. It is my new year resolution to improve on that Pros It’s simplicity and ease of use. Also good backup Cons When problems occurred the of time it took to resolve. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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