# Private Practice Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Private Practice Software the right Telemedicine solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/255587/Private-Practice-Software/reviews --- Private Practice Software 4.5 (46) [View alternatives](https://www.capterra.com/p/255587/Private-Practice-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of Private Practice Software Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews PH Philip H PhysiotherapyHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have remained a customer as PPS has had good customer service and whist not perfect is good across all areas.“ May 14, 2024 BO Brent O DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Constantly logs out and takes ages to go through ridiculously cumbersome login procedures a dozen or more times each day. “ June 24, 2024 gf glyn f physioHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Very prompt customer service during the week when required“ June 26, 2024 NP Neville P PosiattistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I’m also disappointed that the price is increased quite a bit from when I first joined a few years ago“ February 4, 2025 SF Sam F Practice ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “New members of staff sometimes can take a long time to get to grips with everything but the support staff are excellent.“ May 9, 2024 CH Catherine H DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “When the system goes down you cannot speak to anyone as they all work remotely and there is no urgency in the email support meaning you can be locked out of the system for prolonged periods and then no one gets you’re still paying for not being able to use the service and you are losing business and incurring extra costs“ April 18, 2023 KM Kate M Manager and clinicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use the essentials like client records, consultation notes and the appointment diary“ April 19, 2023 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rachael D. Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Good for mailings" May 9, 2024 5.0 Really good support been with them 22 years Pros Easy to use, clear and very reactive and adaptable. Best feature is the mailings that can target specific groups or non returners. Every time i do a mailing i get lots of bookings online. Cons Their draconian GDPR. The unsubscribe button is often mistaken for the attached file so then the pt unsubscribes and moans at me as i havent sent them their receipt. Which is now impossible for them to receive. They need another prompt saying If you unsubscribe you wont ever get a receipt or appointment reminder. Do you really want that? Review Source Response from Rushcliff Ltd May 13, 2024 Hi Rachael, thanks so much for your lovely review and we're so glad to hear that PPS is helping to promote and support the continuing success of your business! As for the unsubscribe link in your emails, this can easily be resolved by switching to using your own SMTP details rather than our default ones. If you pop our support team an email they can help you to make this change and hopefully it will improve your client's experience and avoid accidental unsubscribes! MJ Martin J. Managing Director Hospital & Health Care Used the software for: 2+ years ### "A great decision to move to Rushcliff's PPS software" June 24, 2024 5.0 PPS software implementation across all of our clinics was one of the best operations decisions we have ever made. Pros Ease of use and great software support. The team are swift to respond. Cons It was a steep learing curve but initial detractors have become its greatest advocates. Reason for choosing Private Practice Software The sales team helped us a great deal in understanding how PPS worked and how we would implement and train our staff. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The need to report on an increasingly complex business. Review Source BO Brent O. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Increasingly disappointed" June 24, 2024 2.0 Was good when it was first launched. I would definitely go for something more reliable if chosing again. Pros The basic functions are easy to use once set up. The email support service is generally helpful but only if you can ignote problems for a day or two at a time. It was a great pity that they abolished their telephone support when they all started to work from home instead. Cons A nightmare to work with online. Constantly logs out and takes ages to go through ridiculously cumbersome login procedures a dozen or more times each day. Very complicated and non-intuitive accounting functions. Difficult to design forms. Poor integration between hosted and express versions. Review Source PH Philip H. Physiotherapy Health, Wellness and Fitness Used the software for: 2+ years ### "Efficient and Flexible " May 14, 2024 4.0 I have remained a customer as PPS has had good customer service and whist not perfect is good across all areas. Pros PPS is great for managing your healthcare business across the board with good patient records section and strong account management Cons PPS does not always link with the prominent exercise tools software available at market Alternatives considered [TM3](https://www.capterra.com/p/27328/TM2/) Reason for choosing Private Practice Software POS was a slightly. Better on cost and I wanted a stronger accounts package Switched from [MDToolbox-Rx](https://www.capterra.com/p/130289/MDToolbox-e-Prescribing/) Better accounts software and electronic record keeping Review Source Response from Rushcliff Ltd May 21, 2024 Hi Philip, thanks so much for taking the time to leave a review, your feedback is incredibly valuable and helps us to ensure that we can continue to offer the best possible service to all of our customers. We're so happy to hear that PPS is meeting your needs. As we continue to introduce new features, don't forget to take advantage of our free online training to ensure that you are always making the most of PPS! SP Sateesh P. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Aspire Rehab" February 5, 2025 5.0 Good value for money Customer service was good and fast Pros Easy to book appointment and complete notes. Cons Unable to do invoice after few every few visits or end of month Alternatives considered [Write-Up](https://www.capterra.com/p/173479/Write-Up/) Reason for choosing Private Practice Software Easy to use, as I have used PPS in past. Review Source GM Ged M. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "PPS Standalone System" June 28, 2024 5.0 Only practice software we've had, we'd done everything on paper till we installed it in 2011. We have considered changing when other companies run promotions but always come to the conclusion that we're getting good value and service. Pros Most functionality easy to setup/amend and provides information in a clearly. Support team quick to respond Cons Integration with 3rd parties not always as smooth as we'd like Reason for choosing Private Practice Software Value and recommendation by other Physios Review Source kT kirsty T. physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "I have used PPS as my practice management software for nearly 25 years" June 24, 2024 5.0 customer service is very good- If i have any issues a quick email to PPS support gets the problem sorted promptly Pros easy to use easy to produce end of year account reports easy to send mailshots Cons lost the ability to produce reports in graph form which i found useful when it was available Seems to be too easy for clients to unknowingly unsibscribe to emails which means they then dont get appointment confirmations etc Reason for choosing Private Practice Software i had heard about it and liked the look of the product Review Source NS Nicola S. Physiotherapy Health, Wellness and Fitness Used the software for: 1-2 years ### "Physiotherapy user of PPS" June 24, 2024 5.0 Very good except for issues already mentioned. Pros Ease of use, access to note management and app. Cons Email reminders often dont work. Would like to link to exercise software. Reason for choosing Private Practice Software Recommended Review Source PC Paul C. Partner Medical Practice Used the software for: 2+ years ### "20+years of use - can't be all bad." June 24, 2024 4.0 It's been very good for many years but appears to be becoming a little clunky of late. Pros Appearance. Ease of moving around the features. Cons Drop-down lists don't work properly and haven't for years. The database has reached a size where backups no longer work. Backups now have to carried out using an external zip application. This is a new problem and really is irritating. Reason for choosing Private Practice Software Appearance. Ease of use. Personable sales staff. Review Source NH NICOLA H. RECEPTION MANAGER Medical Practice Used the software for: 2+ years ### "PPS REVIEW" June 24, 2024 4.0 EASY TO USE AND GREAT SUPPORT TEAM - HAVE USED FOR MANY YEARS AND WORKS FOR OUR CLINIC Pros EASE OF USE AND SUPPORT GREAT - SMS SYASTEM A BONUS Cons LOTS OF GLICHES IN SYSYTEM - HOWEVER SUPPORT IS ALWAYS GREAT Review Source SH Sarah H. Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant system!" May 9, 2024 5.0 Very good, cost effective practice management software. A real game changer! Pros Has greatly improved the efficiency of our practice with online booking and mobile access so made it much easy to manage bookings even away from work. Appointment reminders have greatly reduced forgotten or missed appointments too. Easy to block out times. Cons Cost jumps quite quickly if adding more than one practitioner. Can sometimes seem to log out without realizing so just circles on booking screen. Then have to manually log out and log back in Review Source Response from Rushcliff Ltd May 21, 2024 Hi Sarah, thanks so much for your wonderful comments. We're so happy to hear that PPS has played such a big part in the success of your practice and it's great to read how you have put the different aspects of our services to use! SF Sam F. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "A great all-round solution for our Healthcare Small Business" May 9, 2024 4.0 I generally think that PPS covers most if not all of our needs and is user friendly. New members of staff sometimes can take a long time to get to grips with everything but the support staff are excellent. Pros The diary and appointments function are great and easy to use, but I particularly like that we can use PPS for everything we need from invoicing to client contact to marketing. Cons Sometimes due to pop up information boxes, it takes a longer time than I would like to complete a simple task. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Sam, thanks so much for your wonderful feedback. It's great to hear that PPS is able to support all of your practice needs and that you've had such a positive experience with our support team. We do offer unlimited online training, please do feel free to take advantage of this whenever you get a new member of staff and hopefully we can help to get them up to speed a bit quicker and take the pressure of you and the team. You can book training at any time via our website. SG Sara G. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable system" April 18, 2023 5.0 very good. Pros I have used PPS for over 20 years - easy to use and reliable Cons Sometimes the customer support is a bit slow Review Source Response from Rushcliff Ltd April 25, 2023 Hi Sara, Thanks so much for taking the time to leave a review, your feedback is incredibly important to us and we are so pleased to hear that overall, your experience with PPS has been a positive one, long may that continue! RB Richard B. Podiatrist Medical Practice Used the software for: 2+ years ### "Good solid software." April 18, 2023 5.0 We have used PPS for over 20 years and it is good solid software. The support team do a great job. Pros PPS carries out the functions well without over complication. Cons Sometimes the software is slow but as we found out it was the computer anti virus software that was causing the problems. Reason for choosing Private Practice Software It was the only one round at the time. Review Source Response from Rushcliff Ltd April 25, 2023 Hi Richard, Thanks so much for taking the time to leave us a review, your feedback is really valuable to us and we are so happy to hear that you are happy with PPS! AB Anne B. Administrator Hospital & Health Care Used the software for: 1-2 years ### "PPS hosted review" May 13, 2024 4.0 Pros fast booking and amending comprehensive client details easy and fast invoicing especially with Healthcode detailed history of activities the support team is amazing and is always ready to help. Cons a bit tedious in some aspect of managing files reports to be improved or use simplified only connected to desktop not one drive Review Source Response from Rushcliff Ltd May 21, 2024 Hi Anne, we really appreciate you taking the time to leave a review of PPS and we are delighted to hear that you are happy with the service. It sounds like there might be a few niggles with file management and reports that I am sure we could help with, have you considered booking a free online training session? you can do this via our website or by emailing the support team. TS Tim S. Soft Tissue Therapist Alternative Medicine Used the software for: 2+ years ### "Many Years of Great Service" February 4, 2025 5.0 I've been using Private Practice Software for well over 15yrs & plan to stay until retirement. Pros The diary for appointments is great, clients get email confirmation & text reminders of appointments. They have always said how good the reminders are, it's really cut down on missed appointments. There support service team are so very helpful whenever needed. Cons There is nothing not to like, has more than enough great features. Review Source CN Chris N. Podiatrist Medical Practice Used the software for: 2+ years ### "Good diary system but is starting to look outdated compared to others" February 4, 2025 3.0 Used to be great but due to the slow system I am considering migrating elsewhere Pros Easy to use and straightforward. Basic functions for a good monthly fee Cons Express system is now very slow to the point where screens can take over 10 seconds to load. Doesn’t sound like much but gets frustrating during a busy clinic Review Source NP Neville P. Posiattist Health, Wellness and Fitness Used the software for: 2+ years ### "PPS express suits me and my practice" February 4, 2025 4.0 The product is easy to use and works well for clients. I especially like the email reminder option. Pros As a sole practitioner is a great to be able to access your patient notes wherever using the app. I like the ability to create custom forms and there is a great way to integrate this into clinical practice and the business Cons Some of the new features in the program create obstacles to being able to make a clean consultation such as checking medical history, et cetera and I would like to be able to turn these off. I’m also disappointed that the price is increased quite a bit from when I first joined a few years ago Alternatives considered [Write-Up](https://www.capterra.com/p/173479/Write-Up/) Reason for choosing Private Practice Software Price and function, but don’t like price increases Review Source PS Paula S. Practice Manager Medical Practice Used the software for: 2+ years ### "Comprehensive & Exceptional Customer Service" February 5, 2025 5.0 Overall happy with system and great friendly customer service team always help promptly Pros Comprehensive and exceptional customer service, simple to use and straight forward would highly recommend. Cons sometimes it can be frustrating when system crashes but generally sorted promptly - also having to memorize log in at first can be annoying as system isn't set up to remember so takes a while to get head round it as such long random words Review Source SB Sascha B. Physiotherapist Medical Practice Used the software for: 2+ years ### "A straightforward software solution " February 4, 2025 5.0 A simple to use software package that covers all my software needs. Pros Simple. Intuitive. Excellent support when things go wrong with clear instruction. Cons Receipts sent via email often don’t arrive. Review Source JR Jayne R. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "PPS System Review" February 5, 2025 4.0 Overall positive experience always available and helpful. Pros Its ease of use and understanding, and the help you get if you have any problems. Cons When system goes down and needs to be rebooted at PPS end, the timeframe can somtimes be quite drawn out. Review Source DH Donal H. Owner and lead podiatrist Medical Practice Used the software for: 1-2 years ### "Brilliant system" February 4, 2025 5.0 Very good. We under utilise the system but my fault. It is my new year resolution to improve on that Pros It’s simplicity and ease of use. Also good backup Cons When problems occurred the of time it took to resolve. Review Source lL laura L. Imaging Office Manager Education Management Used the software for: 6-12 months ### "Needs adapting" February 5, 2025 2.0 Too much time required to set it up to departments needs, not adaptable in viewing terms. We have not used it in the last two months. Pros store patient details and print end of day reports Cons Not adaptable. does not allow you to add comments into cancelled appointments. Once cancelled they disappear. We cannot change the set up to how we need to view the screening, we need 10 columns showing 2 rooms mon-fri but this is apparently not possible. You have to scroll vertically constantly to view both rooms. Causes headaches and eye strain. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) told to by management so that all sites use the same package, not our choice. This system does not work for everyone Review Source RC Ruth C. Owner and physio Health, Wellness and Fitness Used the software for: 1-2 years ### "Top marks for PPS" February 4, 2025 5.0 Excellent. Lots of options and functionality and you can use as much or as little as you like Pros Intuitive Great, friendly support team Always being developed further Cons Nothing. I am not a tech person so if it wasn't easy to use I would know! Review Source Heather T. Clinical And Administrative Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "The Good Ol Private Practice Software" September 16, 2024 4.0 On a daily basis, it helped me schedule appointments, manage patient records, and handle billing and invoicing efficiently. I had stated it was old-fashioned but got the job done. Pros It has an advanced billing and invoicing system, which is one of its best features. The system creates invoices automatically, tracks payments, and simplifies billing procedures for easy financial management. It guarantees reliable and up-to-date financial records and eliminates the workload for administrators like myself! Cons Its older-fashioned than most software today, but it gets the job done Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.