# Private Practice Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Private Practice Software the right Telemedicine solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/255587/Private-Practice-Software/reviews --- Private Practice Software 4.5 (46) [View alternatives](https://www.capterra.com/p/255587/Private-Practice-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of Private Practice Software Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews SF Sam F Practice ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “New members of staff sometimes can take a long time to get to grips with everything but the support staff are excellent.“ May 9, 2024 NP Neville P PosiattistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I’m also disappointed that the price is increased quite a bit from when I first joined a few years ago“ February 4, 2025 PH Philip H PhysiotherapyHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I have remained a customer as PPS has had good customer service and whist not perfect is good across all areas.“ May 14, 2024 BO Brent O DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Constantly logs out and takes ages to go through ridiculously cumbersome login procedures a dozen or more times each day. “ June 24, 2024 gf glyn f physioHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Very prompt customer service during the week when required“ June 26, 2024 CH Catherine H DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “When the system goes down you cannot speak to anyone as they all work remotely and there is no urgency in the email support meaning you can be locked out of the system for prolonged periods and then no one gets you’re still paying for not being able to use the service and you are losing business and incurring extra costs“ April 18, 2023 KM Kate M Manager and clinicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use the essentials like client records, consultation notes and the appointment diary“ April 19, 2023 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rachael D. Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Good for mailings" May 9, 2024 5.0 Really good support been with them 22 years Pros Easy to use, clear and very reactive and adaptable. Best feature is the mailings that can target specific groups or non returners. Every time i do a mailing i get lots of bookings online. Cons Their draconian GDPR. The unsubscribe button is often mistaken for the attached file so then the pt unsubscribes and moans at me as i havent sent them their receipt. Which is now impossible for them to receive. They need another prompt saying If you unsubscribe you wont ever get a receipt or appointment reminder. Do you really want that? Review Source Response from Rushcliff Ltd May 13, 2024 Hi Rachael, thanks so much for your lovely review and we're so glad to hear that PPS is helping to promote and support the continuing success of your business! As for the unsubscribe link in your emails, this can easily be resolved by switching to using your own SMTP details rather than our default ones. If you pop our support team an email they can help you to make this change and hopefully it will improve your client's experience and avoid accidental unsubscribes! DH Donal H. Owner and lead podiatrist Medical Practice Used the software for: 1-2 years ### "Brilliant system" February 4, 2025 5.0 Very good. We under utilise the system but my fault. It is my new year resolution to improve on that Pros It’s simplicity and ease of use. Also good backup Cons When problems occurred the of time it took to resolve. Review Source CH Catherine H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Expensive and customer service not focussed on the client" April 18, 2023 3.0 Overall poor. When it works it’s pretty mediocre and reporting is clunky and not user friendly Pros Provided a solution to practice management Cons When the system goes down you cannot speak to anyone as they all work remotely and there is no urgency in the email support meaning you can be locked out of the system for prolonged periods and then no one gets you’re still paying for not being able to use the service and you are losing business and incurring extra costs Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Private Practice Software Believed the sales pitch. Regrettably. Review Source Response from Rushcliff Ltd April 25, 2023 Hi Catherine, thanks for sharing your feedback with us and I am sorry that you have had a less-than-perfect experience with PPS and our team. If we do experience any kind of unavailability of our services, this is communicated as soon as we are aware of any issues via our status page, all subsequent updates are then also communicated via this page. We have found this to be the most effective method of contact with our clients under these circumstances with a user base of just shy of 20 thousand practitioners. In order to offer the highest level of availability, our support team are available via live chat, email and telephone, the latter typically being via clients requesting a callback. This is a change to how we had worked prior to the pandemic and we have had such positive feedback and an upturn in customer satisfaction that we decided to adopt this approach long-term. We are constantly striving to improve our products and services and so we value your feedback, if you would like to elaborate on any improvements that you think could be made to our reporting system or any other aspect of PPS, please do get in touch. RC Ruth C. Owner and physio Health, Wellness and Fitness Used the software for: 1-2 years ### "Top marks for PPS" February 4, 2025 5.0 Excellent. Lots of options and functionality and you can use as much or as little as you like Pros Intuitive Great, friendly support team Always being developed further Cons Nothing. I am not a tech person so if it wasn't easy to use I would know! Review Source SP Sateesh P. Physiotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Aspire Rehab" February 5, 2025 5.0 Good value for money Customer service was good and fast Pros Easy to book appointment and complete notes. Cons Unable to do invoice after few every few visits or end of month Alternatives considered [Write-Up](https://www.capterra.com/p/173479/Write-Up/) Reason for choosing Private Practice Software Easy to use, as I have used PPS in past. Review Source AN Amanda N. Finance & Operations Director Hospital & Health Care Used the software for: 2+ years ### "PPS hosted" May 18, 2023 5.0 Overall, PPS has been a very positive experience for us. It has provided us with a platform across the business to gain visibility of our operations, manage our data securely and facilitate day to day tasks. The flexibility of the product has enabled us to tailor everything to suit the business and provide the information that we need.The team at PPS have given great support when needed and I wouldn't hesitate to recommend PPS to another business. Pros PPS has enabled us to move from being a paper based organisation to a hosted online system, giving the business resilience and the infrastructure needed to expand.The system is flexible and customisable to meet most needs. Moreover, you are able to make amendments and changes to the formats yourself without having to pay for external support.You can also report on anything you can think of! If the data is in the system, you will be able to create a report to show what you want to know. Cons Whilst the diary management and clinical side is very comprehensive, PPS is not an accounting system, therefore there are a few weaknesses in the financials within the system to be aware of (eg. Any credits do not show up on your debtors reports) Review Source Response from Rushcliff Ltd May 21, 2024 Hi Amanda, thanks so much for taking the time to leave such a wonderful read, it's really great to hear in such detail exactly how PPS has supported your organisation and had such a positive impact. We love to see our clinics thrive and grow! long may our partnership continue. KM Karen M. College Nurse Education Management Used the software for: 2+ years ### "A useful system with flexible option to meet individual need" May 9, 2024 5.0 Good, have been happy to use and would use again. Add on costs might be prohibitive Pros I was able to learn how to use it fairly quickly, there was a good level of support Cons Sending emails has been problematic, we must cut and paste emails for records as we don't use the emails in PPS. Uploading data sets has always been a bit clunky but resolvable Review Source Response from Rushcliff Ltd May 21, 2024 Hi Karen, we really appreciate you taking the time to leave such a lovely review of PPS. There is a solution that will remove the need for you to copy and paste your emails that our support team can assist you with by simply swapping our default SMTP details with your own. Making this change would mean all outgoing emails from PPS can be seen in your email client's sent box, this might make it easier for you to use the built-in email facility and save you a few extra steps. SRR Sasha Rachel R. PA and practice manager Hospital & Health Care Used the software for: 2+ years ### "Just OK but decent value" May 14, 2024 3.0 software is just OK, serves most of our purposes but feels very dated and lots of frustrations with it, support people are generally excellent Pros Online tech support is very good, but frustrating that phone support isnt as accessible as it used to be. Cons Bugs that never get fixed, system failings that don't get addressed, lots of aspects of the system that never get improved so its very time consuming to use. Alternatives considered [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Reason for choosing Private Practice Software DGL was awful!............................ Switched from [PPM Express](https://www.capterra.com/p/240172/PPM-Express/) Less glitchy and better tech support...... Review Source Response from Rushcliff Ltd May 21, 2024 Hi Sasha, thanks so much for taking the time to leave a review, your feedback is incredibly important to us. I'm sorry to hear that you have experienced some issues with bugs and/or glitches, our technical team works very hard to resolve any issues that are identified whilst keeping a good balance of developing and releasing new features. Our beta program does allow early access to updated versions of PPS which may contain some bug fixes that you are waiting for, if you are interested in accessing our Beta programme, please let the support team know and we would be happy to guide you through it. SG Susie G. Practice Manager Alternative Medicine Used the software for: 2+ years ### "Excellent software for all medical or client based companies" May 9, 2024 5.0 Outstanding - mainly because Rushcliffe our provider has excellent backup support and always there if I need them. Pros Ease of use. Makes every day admin tasks simple and quick. All patient records held in one place, no need for any paper in the practice. Accounting made easy and simple to keep a track of outstanding accounts. Setting up of email templates is a breeze - I could go on. Cons The only con I have is that the online patient registration form is not easy for the patient to complete - far more complicated that it needs to be in particular the drop down dates for date of birth is hard to get. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Susie, thanks so much for taking the time to leave a review for PPS. We're delighted to hear how happy you are with the service that we provide and that PPS has been able to help you and your practice thrive! We do offer free online training if you'd like to go through the online patient forms with a member of the team to see if there are any improvements we can make for you and your clients. If you'd like to go through this with someone, you can book a training session via our website or email our support team. JD Julie D. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service 😊" April 18, 2023 5.0 PPS has exceeded expectations, is much more reliable than our previous system and is responsive to queries. Having a live status page is helpful on the (thankfully rare) occasions there is a system problem. Pros Since changing across to PPS 6 years ago we have found the Customer service to be excellent. There was a lot of support when moving across from our old system and there is always good ongoing support and help, especially useful with functionality! Cons Our emails are really important and it would be useful if we could highlight some text in bold or italics to add impact. Reason for choosing Private Practice Software Trial period showed PPS to be more user friendly and better met our needs. Review Source Response from Rushcliff Ltd April 25, 2023 Hi Julie, Thanks so much for taking the time to leave us a review, your feedback is incredibly important to us. We are so pleased to hear that your experience with PPS has been positive. Thanks for the feedback on the emails, I have passed this on to our development team. In the meantime, it may be worth discussing some options with our support team if you are using email templates, as there are lots more formatting options available in this section. Hopefully we can find a solution for you! NS Nicola S. Physiotherapy Health, Wellness and Fitness Used the software for: 1-2 years ### "Physiotherapy user of PPS" June 24, 2024 5.0 Very good except for issues already mentioned. Pros Ease of use, access to note management and app. Cons Email reminders often dont work. Would like to link to exercise software. Reason for choosing Private Practice Software Recommended Review Source SG Sara G. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable system" April 18, 2023 5.0 very good. Pros I have used PPS for over 20 years - easy to use and reliable Cons Sometimes the customer support is a bit slow Review Source Response from Rushcliff Ltd April 25, 2023 Hi Sara, Thanks so much for taking the time to leave a review, your feedback is incredibly important to us and we are so pleased to hear that overall, your experience with PPS has been a positive one, long may that continue! RB Richard B. Podiatrist Medical Practice Used the software for: 2+ years ### "Good solid software." April 18, 2023 5.0 We have used PPS for over 20 years and it is good solid software. The support team do a great job. Pros PPS carries out the functions well without over complication. Cons Sometimes the software is slow but as we found out it was the computer anti virus software that was causing the problems. Reason for choosing Private Practice Software It was the only one round at the time. Review Source Response from Rushcliff Ltd April 25, 2023 Hi Richard, Thanks so much for taking the time to leave us a review, your feedback is really valuable to us and we are so happy to hear that you are happy with PPS! gF glyn F. physio Hospital & Health Care Used the software for: 2+ years ### "Excellent diary management provider" June 26, 2024 5.0 We have worked well together to suit our needs Pros Very prompt customer service during the week when required Cons Weekend customer support not available no bank holidays Review Source JH Jackie H. Centre Manager Hospital & Health Care Used the software for: 2+ years ### "Easy softwear to use" May 9, 2024 5.0 I have use it for around 14 years and it has always been easy to show new users how to use it Pros The online booking is a great feature in our clinic Cons Sometimes it freezes alot and we have to close down and re load Review Source Response from Rushcliff Ltd May 21, 2024 Hi Jackie, thank you so much for taking the time to leave a review of PPS, your feedback is incredibly important to us an enables us to continue to provide the best possible service to all of our customers. Regular freezing is not something that we get a lot of reports of, so we'd be more than happy to investigate to see if we can resolve this issue for you, please contact our support team if you would like some help. TS Tim S. Soft Tissue Therapist Alternative Medicine Used the software for: 2+ years ### "Many Years of Great Service" February 4, 2025 5.0 I've been using Private Practice Software for well over 15yrs & plan to stay until retirement. Pros The diary for appointments is great, clients get email confirmation & text reminders of appointments. They have always said how good the reminders are, it's really cut down on missed appointments. There support service team are so very helpful whenever needed. Cons There is nothing not to like, has more than enough great features. Review Source CN Chris N. Podiatrist Medical Practice Used the software for: 2+ years ### "Good diary system but is starting to look outdated compared to others" February 4, 2025 3.0 Used to be great but due to the slow system I am considering migrating elsewhere Pros Easy to use and straightforward. Basic functions for a good monthly fee Cons Express system is now very slow to the point where screens can take over 10 seconds to load. Doesn’t sound like much but gets frustrating during a busy clinic Review Source NP Neville P. Posiattist Health, Wellness and Fitness Used the software for: 2+ years ### "PPS express suits me and my practice" February 4, 2025 4.0 The product is easy to use and works well for clients. I especially like the email reminder option. Pros As a sole practitioner is a great to be able to access your patient notes wherever using the app. I like the ability to create custom forms and there is a great way to integrate this into clinical practice and the business Cons Some of the new features in the program create obstacles to being able to make a clean consultation such as checking medical history, et cetera and I would like to be able to turn these off. I’m also disappointed that the price is increased quite a bit from when I first joined a few years ago Alternatives considered [Write-Up](https://www.capterra.com/p/173479/Write-Up/) Reason for choosing Private Practice Software Price and function, but don’t like price increases Review Source PS Paula S. Practice Manager Medical Practice Used the software for: 2+ years ### "Comprehensive & Exceptional Customer Service" February 5, 2025 5.0 Overall happy with system and great friendly customer service team always help promptly Pros Comprehensive and exceptional customer service, simple to use and straight forward would highly recommend. Cons sometimes it can be frustrating when system crashes but generally sorted promptly - also having to memorize log in at first can be annoying as system isn't set up to remember so takes a while to get head round it as such long random words Review Source SB Sascha B. Physiotherapist Medical Practice Used the software for: 2+ years ### "A straightforward software solution " February 4, 2025 5.0 A simple to use software package that covers all my software needs. Pros Simple. Intuitive. Excellent support when things go wrong with clear instruction. Cons Receipts sent via email often don’t arrive. Review Source JR Jayne R. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "PPS System Review" February 5, 2025 4.0 Overall positive experience always available and helpful. Pros Its ease of use and understanding, and the help you get if you have any problems. Cons When system goes down and needs to be rebooted at PPS end, the timeframe can somtimes be quite drawn out. Review Source lL laura L. Imaging Office Manager Education Management Used the software for: 6-12 months ### "Needs adapting" February 5, 2025 2.0 Too much time required to set it up to departments needs, not adaptable in viewing terms. We have not used it in the last two months. Pros store patient details and print end of day reports Cons Not adaptable. does not allow you to add comments into cancelled appointments. Once cancelled they disappear. We cannot change the set up to how we need to view the screening, we need 10 columns showing 2 rooms mon-fri but this is apparently not possible. You have to scroll vertically constantly to view both rooms. Causes headaches and eye strain. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) told to by management so that all sites use the same package, not our choice. This system does not work for everyone Review Source Heather T. Clinical And Administrative Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "The Good Ol Private Practice Software" September 16, 2024 4.0 On a daily basis, it helped me schedule appointments, manage patient records, and handle billing and invoicing efficiently. I had stated it was old-fashioned but got the job done. Pros It has an advanced billing and invoicing system, which is one of its best features. The system creates invoices automatically, tracks payments, and simplifies billing procedures for easy financial management. It guarantees reliable and up-to-date financial records and eliminates the workload for administrators like myself! Cons Its older-fashioned than most software today, but it gets the job done Review Source BO Brent O. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Increasingly disappointed" June 24, 2024 2.0 Was good when it was first launched. I would definitely go for something more reliable if chosing again. Pros The basic functions are easy to use once set up. The email support service is generally helpful but only if you can ignote problems for a day or two at a time. It was a great pity that they abolished their telephone support when they all started to work from home instead. Cons A nightmare to work with online. Constantly logs out and takes ages to go through ridiculously cumbersome login procedures a dozen or more times each day. Very complicated and non-intuitive accounting functions. Difficult to design forms. Poor integration between hosted and express versions. Review Source KM Kate M. Manager and clinician Health, Wellness and Fitness Used the software for: 2+ years ### "Small Podiatry practice review" April 19, 2023 4.0 Since they have solved the server issues they had a few years ago the system seems to be very smooth running and we dont have any system failures like we use to.Difficult to contact to discuss any problems as no central phone number they all work from home? Pros Easy to use the essentials like client records, consultation notes and the appointment diary Cons seems difficult / complicated way to scan and save to PPS share any paper work to upload to recordsExpensive to have other users added to the accountChanging any existing forms is hard to do as it then makes existing records difficult to access Reason for choosing Private Practice Software I cant remember. If looking again now I would probably go for a cheaper company Review Source Response from Rushcliff Ltd April 25, 2023 Hi Kate, Thanks so much for taking the time to leave us a review, we really appreciate your feedback. Have you considered using PPS Express at all? PPS Express can be a more cost-effective way of adding more users to your system depending on their functionality needs, it may also make scanning into PPS a little easier with a more up-to-date interface for that kind of task. A member of our team would be happy to chat with you about this a little more if you wanted some more information. Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.