# Page 2 | Private Practice Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Private Practice Software the right Telemedicine solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/255587/Private-Practice-Software/reviews --- Private Practice Software 4.5 (46) [View alternatives](https://www.capterra.com/p/255587/Private-Practice-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Page 2 - Reviews of Private Practice Software ## Showing most helpful reviews Showing 26-46 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use gF glyn F. physio Hospital & Health Care Used the software for: 2+ years ### "Excellent diary management provider" June 26, 2024 5.0 We have worked well together to suit our needs Pros Very prompt customer service during the week when required Cons Weekend customer support not available no bank holidays Review Source LD Lea D. Owner Dairy Used the software for: 2+ years ### "Great service" June 24, 2024 5.0 Great service and would highly recommend. Pros Good customer service and quick response if needed. I have used this for over 10 years. Works for me. Cons Occasional problem with not being able to connect, but sorted out quickly. Reason for choosing Private Practice Software Recommended Review Source SRR Sasha Rachel R. PA and practice manager Hospital & Health Care Used the software for: 2+ years ### "Just OK but decent value" May 14, 2024 3.0 software is just OK, serves most of our purposes but feels very dated and lots of frustrations with it, support people are generally excellent Pros Online tech support is very good, but frustrating that phone support isnt as accessible as it used to be. Cons Bugs that never get fixed, system failings that don't get addressed, lots of aspects of the system that never get improved so its very time consuming to use. Alternatives considered [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Reason for choosing Private Practice Software DGL was awful!............................ Switched from [PPM Express](https://www.capterra.com/p/240172/PPM-Express/) Less glitchy and better tech support...... Review Source Response from Rushcliff Ltd May 21, 2024 Hi Sasha, thanks so much for taking the time to leave a review, your feedback is incredibly important to us. I'm sorry to hear that you have experienced some issues with bugs and/or glitches, our technical team works very hard to resolve any issues that are identified whilst keeping a good balance of developing and releasing new features. Our beta program does allow early access to updated versions of PPS which may contain some bug fixes that you are waiting for, if you are interested in accessing our Beta programme, please let the support team know and we would be happy to guide you through it. KM Karen M. College Nurse Education Management Used the software for: 2+ years ### "A useful system with flexible option to meet individual need" May 9, 2024 5.0 Good, have been happy to use and would use again. Add on costs might be prohibitive Pros I was able to learn how to use it fairly quickly, there was a good level of support Cons Sending emails has been problematic, we must cut and paste emails for records as we don't use the emails in PPS. Uploading data sets has always been a bit clunky but resolvable Review Source Response from Rushcliff Ltd May 21, 2024 Hi Karen, we really appreciate you taking the time to leave such a lovely review of PPS. There is a solution that will remove the need for you to copy and paste your emails that our support team can assist you with by simply swapping our default SMTP details with your own. Making this change would mean all outgoing emails from PPS can be seen in your email client's sent box, this might make it easier for you to use the built-in email facility and save you a few extra steps. SG Susie G. Practice Manager Alternative Medicine Used the software for: 2+ years ### "Excellent software for all medical or client based companies" May 9, 2024 5.0 Outstanding - mainly because Rushcliffe our provider has excellent backup support and always there if I need them. Pros Ease of use. Makes every day admin tasks simple and quick. All patient records held in one place, no need for any paper in the practice. Accounting made easy and simple to keep a track of outstanding accounts. Setting up of email templates is a breeze - I could go on. Cons The only con I have is that the online patient registration form is not easy for the patient to complete - far more complicated that it needs to be in particular the drop down dates for date of birth is hard to get. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Susie, thanks so much for taking the time to leave a review for PPS. We're delighted to hear how happy you are with the service that we provide and that PPS has been able to help you and your practice thrive! We do offer free online training if you'd like to go through the online patient forms with a member of the team to see if there are any improvements we can make for you and your clients. If you'd like to go through this with someone, you can book a training session via our website or email our support team. GD Gareth D. Management Medical Practice Used the software for: 2+ years ### "PPS Review" May 9, 2024 4.0 Overall it is positive. We have had issues in the past but happy to remain a loyal customer! Pros Familiarity. We are using the systems since 2006. Cons It is not very intuitive. I have trialled other systems which are much easier to use. To set up something new on PPS therecare a lot of steps back and forth through Tools. I generally need to ask support as I then to forget. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Gareth, thanks so much for you feedback. We're so happy to hear that your general experience with PPS has been a positive one. We're really keen to offer lots of help and support to our customers, so we'd love to connect via an online training session to see if we can help with any areas of the system that you feel might be less intuitive. You can book a free online training session via our website or by emailing our support team. We do also offer PPS Express, if you are currently using PPS, you might find PPS a little easier to use, we'd be happy to offer a free trial to see if you like PPS Express and the different user interface, please do get in touch if this is something you would be interested in, we would guide you through it all, of course. JH Jacqueline H. Practice manager Health, Wellness and Fitness Used the software for: 2+ years ### "Fabulous product and fantastic customer service" May 9, 2024 5.0 Highly recommend for ease of use and reliability. Customer service is outstanding. Pros The customer service is outstanding. No matter what you need help with big or small the team are always on hand and quick to respond. We have been with PPS for over 20 years and honestly would not change. We very rarely have any problems its an great product and easy to use. Cons Everything is at your finger tips. From Patient history to booking appointments it is all very user friendly. Reason for choosing Private Practice Software The sales team and the advice they provided. I cant remember the gentleman's name who helped us but he was fantastic. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Jaqueline, thank you so much for taking the time to leave such a wonderful review. We're delighted to receive such positive feedback for our team and it is amazing to hear that PPS has been supporting your practice for so long, long may our partnership continue! SH Sarah H. Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant system!" May 9, 2024 5.0 Very good, cost effective practice management software. A real game changer! Pros Has greatly improved the efficiency of our practice with online booking and mobile access so made it much easy to manage bookings even away from work. Appointment reminders have greatly reduced forgotten or missed appointments too. Easy to block out times. Cons Cost jumps quite quickly if adding more than one practitioner. Can sometimes seem to log out without realizing so just circles on booking screen. Then have to manually log out and log back in Review Source Response from Rushcliff Ltd May 21, 2024 Hi Sarah, thanks so much for your wonderful comments. We're so happy to hear that PPS has played such a big part in the success of your practice and it's great to read how you have put the different aspects of our services to use! CH Catherine H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Expensive and customer service not focussed on the client" April 18, 2023 3.0 Overall poor. When it works it’s pretty mediocre and reporting is clunky and not user friendly Pros Provided a solution to practice management Cons When the system goes down you cannot speak to anyone as they all work remotely and there is no urgency in the email support meaning you can be locked out of the system for prolonged periods and then no one gets you’re still paying for not being able to use the service and you are losing business and incurring extra costs Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Private Practice Software Believed the sales pitch. Regrettably. Review Source Response from Rushcliff Ltd April 25, 2023 Hi Catherine, thanks for sharing your feedback with us and I am sorry that you have had a less-than-perfect experience with PPS and our team. If we do experience any kind of unavailability of our services, this is communicated as soon as we are aware of any issues via our status page, all subsequent updates are then also communicated via this page. We have found this to be the most effective method of contact with our clients under these circumstances with a user base of just shy of 20 thousand practitioners. In order to offer the highest level of availability, our support team are available via live chat, email and telephone, the latter typically being via clients requesting a callback. This is a change to how we had worked prior to the pandemic and we have had such positive feedback and an upturn in customer satisfaction that we decided to adopt this approach long-term. We are constantly striving to improve our products and services and so we value your feedback, if you would like to elaborate on any improvements that you think could be made to our reporting system or any other aspect of PPS, please do get in touch. AN Amanda N. Finance & Operations Director Hospital & Health Care Used the software for: 2+ years ### "PPS hosted" May 18, 2023 5.0 Overall, PPS has been a very positive experience for us. It has provided us with a platform across the business to gain visibility of our operations, manage our data securely and facilitate day to day tasks. The flexibility of the product has enabled us to tailor everything to suit the business and provide the information that we need.The team at PPS have given great support when needed and I wouldn't hesitate to recommend PPS to another business. Pros PPS has enabled us to move from being a paper based organisation to a hosted online system, giving the business resilience and the infrastructure needed to expand.The system is flexible and customisable to meet most needs. Moreover, you are able to make amendments and changes to the formats yourself without having to pay for external support.You can also report on anything you can think of! If the data is in the system, you will be able to create a report to show what you want to know. Cons Whilst the diary management and clinical side is very comprehensive, PPS is not an accounting system, therefore there are a few weaknesses in the financials within the system to be aware of (eg. Any credits do not show up on your debtors reports) Review Source Response from Rushcliff Ltd May 21, 2024 Hi Amanda, thanks so much for taking the time to leave such a wonderful read, it's really great to hear in such detail exactly how PPS has supported your organisation and had such a positive impact. We love to see our clinics thrive and grow! long may our partnership continue. GM Gael M. Sports therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software " May 9, 2024 5.0 Great and happy to continue using it. Not had any real issues with it since I started using it Pros I like the ease of using PPS and the support is great too. It’s very straightforward and offers many great features within it Cons It doesn’t have repeat appt feature which I would find very useful Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Review Source Response from Rushcliff Ltd May 21, 2024 Hi Gael, thanks so much for taking the time to leave a review of PPS and thank you for such positive feedback, we are so happy to hear that you are enjoying using PPS and making the most of everything it has to offer. I will pass your feedback on the 'repeat appointment' feature to our development team, we are constantly updating PPS Express so please keep an eye on your emails for the latest on updates and new features. KM Kate M. Manager and clinician Health, Wellness and Fitness Used the software for: 2+ years ### "Small Podiatry practice review" April 19, 2023 4.0 Since they have solved the server issues they had a few years ago the system seems to be very smooth running and we dont have any system failures like we use to.Difficult to contact to discuss any problems as no central phone number they all work from home? Pros Easy to use the essentials like client records, consultation notes and the appointment diary Cons seems difficult / complicated way to scan and save to PPS share any paper work to upload to recordsExpensive to have other users added to the accountChanging any existing forms is hard to do as it then makes existing records difficult to access Reason for choosing Private Practice Software I cant remember. If looking again now I would probably go for a cheaper company Review Source Response from Rushcliff Ltd April 25, 2023 Hi Kate, Thanks so much for taking the time to leave us a review, we really appreciate your feedback. Have you considered using PPS Express at all? PPS Express can be a more cost-effective way of adding more users to your system depending on their functionality needs, it may also make scanning into PPS a little easier with a more up-to-date interface for that kind of task. A member of our team would be happy to chat with you about this a little more if you wanted some more information. SF Sam F. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "A great all-round solution for our Healthcare Small Business" May 9, 2024 4.0 I generally think that PPS covers most if not all of our needs and is user friendly. New members of staff sometimes can take a long time to get to grips with everything but the support staff are excellent. Pros The diary and appointments function are great and easy to use, but I particularly like that we can use PPS for everything we need from invoicing to client contact to marketing. Cons Sometimes due to pop up information boxes, it takes a longer time than I would like to complete a simple task. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Sam, thanks so much for your wonderful feedback. It's great to hear that PPS is able to support all of your practice needs and that you've had such a positive experience with our support team. We do offer unlimited online training, please do feel free to take advantage of this whenever you get a new member of staff and hopefully we can help to get them up to speed a bit quicker and take the pressure of you and the team. You can book training at any time via our website. EP Evonne P. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Evonne Prince " May 10, 2024 5.0 Generally good over the years but feel I under use it. Could do with a refresher course and start doing notes electronically. Pros Easy to access and find data needed. Can email invoices and send appointment reminders. Cons Can’t find patients unless know the surname. Reason for choosing Private Practice Software Introductory course and support in early days was really helpful getting started. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Evonne, thank you so much for taking the time to leave a review of PPS, we really appreciate your feedback, it is incredibly important and enables us to continue to offer the best possible service to our customers. There are a few different ways to find patients in PPS, including using part of their name, email address, telephone numbers etc. This is something that we could go through in a free online training session which you might find useful as you also mentioned perhaps needing a refresher course. Your free training session can be booked via our website or by emailing our support team. JH Jackie H. Centre Manager Hospital & Health Care Used the software for: 2+ years ### "Easy softwear to use" May 9, 2024 5.0 I have use it for around 14 years and it has always been easy to show new users how to use it Pros The online booking is a great feature in our clinic Cons Sometimes it freezes alot and we have to close down and re load Review Source Response from Rushcliff Ltd May 21, 2024 Hi Jackie, thank you so much for taking the time to leave a review of PPS, your feedback is incredibly important to us an enables us to continue to provide the best possible service to all of our customers. Regular freezing is not something that we get a lot of reports of, so we'd be more than happy to investigate to see if we can resolve this issue for you, please contact our support team if you would like some help. SG Sara G. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable system" April 18, 2023 5.0 very good. Pros I have used PPS for over 20 years - easy to use and reliable Cons Sometimes the customer support is a bit slow Review Source Response from Rushcliff Ltd April 25, 2023 Hi Sara, Thanks so much for taking the time to leave a review, your feedback is incredibly important to us and we are so pleased to hear that overall, your experience with PPS has been a positive one, long may that continue! HS Helen S. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "PPS Review" April 18, 2023 4.0 Good Pros Diary management & treatment episodes to monitor authorised number of appts. Cons The inability to delete old patients easily/quickly to fulfil GDPR requirements. Review Source Response from Rushcliff Ltd April 25, 2023 Hi Helen, Thanks so much for taking the time to leave us a review, your feedback is incredibly important to us and we are so pleased to hear that PPS is working well for you and your clinic in so many ways. AB Alison B. Lead Therapist, Transplant Sport Sports Used the software for: 2+ years ### "Ideal for sports event use" May 11, 2024 5.0 Excellent! The team at \[sensitive content hidden\] has always been incredibly helpful and supportive of the unique environment we work in with a sports event. They provide a solution for managing notes at an event and also customising it to suit our various Therapist's needs/wants Pros Ease of access on PPS Express from mobile phone without need for WiFi signal which is essential for sports events where internet may not be available. Customised forms which PPS Support provided for us to enable team members to use their preferred assessment tool. Cons Can be clunky at times to get to what you want. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Alison, thanks so much for taking the time to leave a review, your feedback is incredibly important to us. As always, we are delighted to be able to support such an amazing team and a worthwhile cause! Long may our partnership continue! TM Tom M. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "PPS review from Anniesland Footcare" May 9, 2024 5.0 Pros Ease of use. Only used in its basic form for booking appointments. Cons Ideal for our requirements. Not needed for invoicing etc. Review Source Response from Rushcliff Ltd May 21, 2024 Hi Tom, thanks so much for taking the time to leave such a positive review of PPS. We're really happy to hear that you are satisfied with the service that we provide and look forward to our continued partnership. FS Fotios S. Physiotherapy Health, Wellness and Fitness Used the software for: 2+ years ### "pps" April 18, 2023 5.0 Pros easy to use, friendly and easy support, Cons no issues with PPS sometimes it can be slow Reason for choosing Private Practice Software I am using PPS for many years. Review Source Response from Rushcliff Ltd April 25, 2023 Hi Fotios, Thank you so much for taking the time to leave a review, your feedback is incredibly important to us and we are so pleased to hear that you are happy with PPS! LB Liam B. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent software and Good Value" April 18, 2023 5.0 Pros Software is easy to use, and has plentiful features and setups should you wish to utilise them Cons Some features can seem a little obtuse during setup but work well once put together. Review Source Response from Rushcliff Ltd April 25, 2023 Hi Liam, Thanks so much for taking the time to leave a review, your feedback is immensely important to us and we are so happy to hear that you enjoy using PPS! Starting out with a new practice management software can sometimes involve a little work, this is why we have introduced free, unlimited, online training for all of our users. Hopefully, this will help anyone to overcome any issues or queries, right from the start. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.