--- title: "iCallify Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about iCallify Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/255628/iCallify/" page_type: "product" language: "en" --- # iCallify Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) iCallify ## What is iCallify? iCallify is an award-winning, Intelligent call center software that supports digital engagement, unified communication, & advanced features that help enhance major KPIs. This software has multiple utilities for different types of campaigns & industry verticals. iCallify has exclusive call center solutions to meet specific business needs of the businesses. This software has various features and modules that can empower businesses to boost sales and convert a business into an engagement center. ## What is iCallify used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iCallify?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://inextrix.com&name=iCallify) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iCallify 0.0 VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (885) Value For Money 0.0 (0) Value For Money 4.5 (796) Customer Service 0.0 (0) Customer Service 4.6 (816) ## iCallify alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about iCallify Overview ### What company size and specific industries is iCallify built for? iCallify is designed for small businesses, mid-market teams, and larger call centers that need flexible licensing options, including agent seat-based and unlimited access-based plans. The description does not name specific industries, so it appears suitable for general call center operations across multiple sectors. Features and Usability ### What are the key features of iCallify? iCallify offers auto-dialer, predictive dialer, progressive dialer, and manual dialer tools for outbound calling, plus automatic call distribution, IVR, and call routing for inbound handling. It also includes call recording, call monitoring, call transcription, call reporting, contact management, campaign management, chat/messaging, and third-party integrations. Integrations ### Which third-party tools and platforms does iCallify integrate with? iCallify integrates with 8 third-party tools and platforms, including CRM and messaging services such as Salesforce Platform, Zoho CRM, Odoo, WhatsApp, WhatsApp Business API, MMS OnLine, SMS, and SMS Messaging. Getting Started and Support ### What training and onboarding options does iCallify offer? iCallify provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide on-demand walkthroughs for users getting started. Getting Started and Support ### What customer support options does iCallify offer? iCallify provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Review feedback on support quality is not available here, so no reliable claims can be made about response times, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers say these are the call center features buyers focus on most when comparing solutions: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) iCallify supports all three top-priority features: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call operations, keep accurate records of customer interactions, and review agent performance and call quality, allowing teams to improve service consistency and respond more effectively to customer needs. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls iCallify 39 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $10.00 Per User,Per Month ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/)[ SMS](https://www.capterra.com/p/153030/SMS/)[ MMS OnLine](https://www.capterra.com/p/213662/MMS-OnLine/)[ SMS Messaging](https://www.capterra.com/p/275497/MobiWeb/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.