# iCallify Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iCallify Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/255628/iCallify --- # iCallify Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) iCallify ## What is iCallify? iCallify is an award-winning, Intelligent call center software that supports digital engagement, unified communication, & advanced features that help enhance major KPIs. This software has multiple utilities for different types of campaigns & industry verticals. iCallify has exclusive call center solutions to meet specific business needs of the businesses. This software has various features and modules that can empower businesses to boost sales and convert a business into an engagement center. ## What is iCallify used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iCallify?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://inextrix.com&name=iCallify) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iCallify 0.0 VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $10 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (324) Value For Money 0.0 (0) Value For Money 4.7 (251) Customer Service 0.0 (0) Customer Service 4.8 (316) ## iCallify alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about iCallify Overview ### What company size and specific industries is iCallify built for? iCallify is designed for small businesses, mid-sized teams, and larger call center operations that need flexible licensing options. It does not specify particular industries, so it appears suitable for any organization that runs customer support, sales, or outbound calling teams and wants seat-based or unlimited access licensing. Features and Usability ### What are the key features of iCallify? iCallify offers call center management tools such as auto-dialer, predictive dialer, progressive dialer, IVR, and automatic call distribution. It also includes call recording, call logging, call monitoring, call routing, queue management, reporting and analytics, CRM, lead management, and third-party integrations for inbound, outbound, and blended call center operations. Integrations ### Which third-party tools and platforms does iCallify integrate with? iCallify integrates with Odoo, Salesforce Platform, Zoho CRM, WhatsApp, WhatsApp Business API, MMS OnLine, SMS, and SMS Messaging. These integrations cover CRM and messaging connections for call and communication workflows. Getting Started and Support ### What training and onboarding options does iCallify offer? iCallify provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled learning sessions, self-paced reference material, and recorded or visual walkthroughs for teams getting started with the product. Getting Started and Support ### What customer support options does iCallify offer? iCallify provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments in this source. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls iCallify 39 features Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Use AI to generate content in the form of text, images, videos, etc. A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $10.00 Per User,Per Month ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/)[ SMS](https://www.capterra.com/p/153030/SMS/)[ MMS OnLine](https://www.capterra.com/p/213662/MMS-OnLine/)[ SMS Messaging](https://www.capterra.com/p/275497/MobiWeb/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.