--- title: "Eclipse AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eclipse AI Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more." source_url: "https://www.capterra.com/p/255653/Eclipse-AI/" page_type: "product" language: "en" --- # Eclipse AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Eclipse AI ## What is Eclipse AI? Eclipse AI is a cloud-based platform that collects and analyzes customer feedback from multiple sources, including surveys, online reviews, call recordings, chat logs, and support tickets, all in one place. Businesses use it to get a unified view of customer sentiment across locations and channels. Teams can create and send NPS, CES, and CSAT surveys, monitor real-time dashboards, receive alerts for urgent trends, and assign follow-up tasks through a built-in Kanban board. The platform helps organizations make decisions based on verified customer feedback rather than assumptions. It surfaces at-risk signals to support retention and reduces the time teams spend manually gathering and sorting feedback data. Eclipse AI is best suited for multi-location businesses and franchise groups in retail, restaurants, and hospitality. It serves CX, customer success, marketing, and product teams looking to manage voice-of-customer data across many channels and locations. ## What is Eclipse AI used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Retention](https://www.capterra.com/customer-retention-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eclipse AI?[Manage this product listing](https://www.g2.com/products/eclipse-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eclipse AI 4.0 (2) VS. [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Starting Price $55 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.8 (135) Value For Money 5.0 (1) Value For Money 4.9 (128) Customer Service 5.0 (1) Customer Service 5.0 (130) ## Eclipse AI alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Eclipse AI Overview ### What company size and specific industries is Eclipse AI built for? Eclipse AI is designed for businesses of all sizes that want to unify, analyze, and act on voice-of-customer feedback. It is not tied to a specific industry, so it suits organizations across sectors that collect customer input from multiple sources and need a single place to review it. Features and Usability ### What are the key features of Eclipse AI? Eclipse AI offers surveys and feedback management with NPS survey structure, multi-channel data collection, and negative feedback management. It also includes sentiment analysis, text analysis, reporting/analytics, and data visualization. Customizable fields, customizable templates, drag and drop, dashboards, and knowledge management support feedback organization and reporting. Pricing ### How much does it cost and what fees or limitations are included? Eclipse AI starts with a free plan for 1 user, with $35 for each additional user. The Basic plan is $55 per user/month with 3 users included, and the Professional plan is $142 per user/month with 5 users included. A free version and a 30-day free trial are available. Getting Started and Support ### What training and onboarding options does Eclipse AI offer? Eclipse AI provides live online training for teams getting started. Live online sessions support guided instruction with an instructor or product specialist and can be used to review setup steps, core features, and initial configuration in a scheduled format. Getting Started and Support ### What customer support options does Eclipse AI offer? Eclipse AI provides email/help desk support, FAQ/forum resources, and phone support. These channels give users multiple ways to request help or find answers, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,764 Customer Retention reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Eclipse AI supports all three of the features reviewers rate most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track sentiment and response trends, and turn feedback into clearer decisions, allowing teams to improve customer experiences with better visibility and faster action. Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Data Visualization 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data API Application programming interface that allows for integration with other systems/databases Eclipse AI 19 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention: Calculates the likelihood of your customers continuing to use your product or leaving. - Sentiment: The product automatically discerns customer sentiment from text and/or calls for proactive action. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/255653/Eclipse-AI/pricing/) Free Plan $0.00 It includes: - Connect voice-of-customer - Analyse data - Collaboration - API access - Customer Support Basic Plan $55.00 Per User,Per Month It includes: - Connect voice-of-customer - Analyse data - AI generated actionable insights - Collaboration - API access - Customer Support Professional Plan $142.00 Per User,Per Month It includes: - Connect voice-of-customer - Analyse data - AI generated actionable insights - Collaboration - API access - Customer Support Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent GP Gareth P. Head Of Marketing Construction ### "A tool needed for all franchisors and brands with multiple locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2023 Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from \[sensitive content hidden\] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review Pros The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc Cons The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ME Md E. Manager - Human Resources Building Materials ### "Eclipse AI Survey Analytics" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 16, 2023 Good, it gives data analytics at the shortest possible time. Pros The analytics generated by this is interesting and insightful. Cons Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.