# Eclipse AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Eclipse AI Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/255653/Eclipse-AI --- # Eclipse AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Eclipse AI ## What is Eclipse AI? Eclipse AI helps you analyse voice of customer data at scale and act on it. You connect voice of customer from chat, surveys, audio/video calls, emails and online reviews with Eclipse AI. Eclipse AI unifies these different sources into a single source of truth making it easy for you to understand user feedback and sentiment. Based on the analysis of this unified voice of customer data Eclipse AI auto-generates specific specific improvement actions that will boost business performance. ## What is Eclipse AI used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eclipse AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://boostcxsolutions.com/&name=Eclipse AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eclipse AI 4.0 (2) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $55 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.7 (10,462) Value For Money 5.0 (1) Value For Money 4.5 (6,500) Customer Service 5.0 (1) Customer Service 4.5 (5,809) ## Eclipse AI alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Eclipse AI Overview ### What company size and specific industries is Eclipse AI built for? Eclipse AI is designed for businesses of any size that want to unify, analyze, and act on voice-of-customer feedback. The description does not name specific industries, so it appears suited to organizations across sectors that collect customer feedback and need a single place to review it. Features and Usability ### What are the key features of Eclipse AI? Eclipse AI offers surveys and feedback tools, including NPS survey structure, survey and poll management, and multi-channel data collection. It also includes sentiment analysis, text analysis, and negative feedback management for categorizing responses. Reporting and analytics, dashboards, data visualization, customizable fields, and customizable templates support review and tracking. Pricing ### How much does it cost and what fees or limitations are included? Eclipse AI starts with a free plan for 1 user, with $35 for each additional user. The Basic plan is $55 per user per month with 3 users included, and the Professional plan is $142 per user per month with 5 users included. A free version and 30-day free trial are available. Getting Started and Support ### What training and onboarding options does Eclipse AI offer? Eclipse AI provides webinars for training and onboarding. These live or recorded sessions can introduce core features, explain setup steps, and give teams a structured way to learn the product before using it in daily work. Getting Started and Support ### What customer support options does Eclipse AI offer? Eclipse AI provides Email/Help Desk, 24/7 Live Rep, and Chat support. No reviewer feedback about support experience is available here, so user sentiment on response speed, helpfulness, or common issues cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Visualization 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Negative Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Customizable Fields Customize data fields to support various needs and use cases Eclipse AI 15 features Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Collect information from multiple sources Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Free Plan $0.00 It includes: - Connect voice-of-customer - Analyse data - Collaboration - API access - Customer Support Basic Plan $55.00 Per User,Per Month It includes: - Connect voice-of-customer - Analyse data - AI generated actionable insights - Collaboration - API access - Customer Support Professional Plan $142.00 Per User,Per Month It includes: - Connect voice-of-customer - Analyse data - AI generated actionable insights - Collaboration - API access - Customer Support Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent GP Gareth P. Head Of Marketing Construction ### "A tool needed for all franchisors and brands with multiple locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2023 Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from \[sensitive content hidden\] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review Pros The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc Cons The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Md E. Manager - Human Resources Building Materials ### "Eclipse AI Survey Analytics" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 October 16, 2023 Good, it gives data analytics at the shortest possible time. Pros The analytics generated by this is interesting and insightful. Cons Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.