# Helios Salon Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Helios Salon Software - reviews, pricing plans, popular comparisons to other Salon products and more.

Source: https://www.capterra.com/p/25868/Helios-Version-12

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# 

 Helios Salon Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Helios Salon Software

## What is Helios Salon Software?

Helios is salon point of sale software for Microsoft Windows. The software allows salon owners to maintain control over sales, inventory, and checkout processes. Version 12 is enterprise-level software with features like integrated marketing and credit card processing. The software aims to increase productivity and provide control without extensive training requirements.

## What is Helios Salon Software used for?

[Salon](https://www.capterra.com/salon-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Helios Salon Software

2.5 (6)

VS.

[4.4 (405)](https://www.capterra.com/p/9167/DaySmart-Salon/reviews/)

Starting Price

Contact vendor

Starting Price

$69

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.0 (6)

Ease Of Use

4.4 (83)

Value For Money

2.7 (6)

Value For Money

4.2 (81)

Customer Service

2.0 (6)

Customer Service

4.3 (81)

## Helios Salon Software alternatives

Highest Rated

[4.9 (297)](https://www.capterra.com/p/187593/Mangomint/reviews/)

Starting price

$165.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/)

Starting price

$28.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting price

$23.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.8 (1,129)](https://www.capterra.com/p/268055/Goldie/reviews/)

Starting price

$19.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/25868/Helios-Version-12/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Multi-Location

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage and support multiple locations

Inventory Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Point of Sale (POS)

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Accept and process customer payments for products or services using hardware and software

Appointment Scheduling

Schedule appointments via a calendar

Client Database

Electronic storage of stakeholder contact information

Credit Card Processing

Accept and process credit card transactions

Helios Salon Software 11 features

Schedule appointments via a calendar

Electronic storage of stakeholder contact information

Accept and process credit card transactions

Electronically collect payments for goods or services

Track employee schedules, availability, and performance across projects and tasks

Specific for use in spas and salons

Track and manage inventory levels to maintain proper supply

Manage and support multiple locations

Accept and process customer payments for products or services using hardware and software

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

2.8 (6)

2.8

Based on 6 reviews

## Pricing

Value for money

2.7 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.7 (6)

2.7

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.0 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.0 (6)

2.0

Based on 6 reviews

## User reviews

Overall rating

2.5

Based on 6 reviews

Filter by rating

5(1)

4(0)

3(2)

2(1)

1(2)

Mentioned topic

Sorted by most recent

TB

Tanesha B.

Salon Owner

Consumer Services

### "Terrible Customer Service! DO NOT USE THIS SOFTWARE IF YOU ARE IN CANADA!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 2, 2023

They constantly locked me out of my service and wouldn't accept any other form of payment. Were so rude when I called

Pros

Absolutely nothing! I have been trying to cancel since I signed up.

Cons

Customer Service was the absolute worst I have ever experienced! \[sensitive content hidden\] told me when my cc was expired "That sounds lie your problem"

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RD

Ronni D.

Receptionist

Medical Practice

### "Makes the day go by smoothly "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 9, 2022

I used Helios for 5 years when working at my own salon and it was one of the best softwares I have used.

Pros

The simplicity made it easy to comminute with clients, and quick to get them set up and checked out.

Cons

There wasn't much I'd say I didn't like about Helios, It was a little slow at times but that was most likely our own internet!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Robert B.

Owner

Retail

### "Not bad.. until you call them "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 26, 2020

We have used this company for years. Whenever me or any of my employees call in to ask about an issue, they are almost always defensive and try to act like it’s our problem (sometimes it is, sometimes it’s not- we just need help!). Almost always condescending. It’s very bizarre. The reason I’m writing this right now is because my employee called in today to report the system wasn’t working- and the Helios employee on the phone was very rude and said it must be our internet. I called back 15 minutes later, talked to someone else that told me the whole Helios system was down. Unfortunately this situation was not surprising. I don’t want to change systems- but likely will because of the rude customer service

Pros

We’ve been using it for years- very used to it- don’t want to change.

Cons

Can be frustrating to look at reports- could be much more simple

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BC

brittany c.

owner

Retail

### "Bad Customer Service"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

July 15, 2019

Pros

it is simple and easy to use, if the program worked properly it would be great but I am never able to get into my reports or do important tasks.

Cons

Program constantly crashed and had errors. would email and call teq, they would never call me back on my personal number so when they would call the salon they would tell whoever was working that they would have to call back later.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Randy B.

Owner

Computer Software

### "You WILL be sorry"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 20, 2018

Pros

I have had helios software for over 14 years recently was convinced by helios to to switch to helios 12 and was told it be cheaper \[not true\] first thing they did was increase the price. The only thing I have good to say about helios 12 is GOOD BYE!

Cons

Loved helios 11, but helios 12 is a nightmare. It completely shut me down three times in the course of a year. Problem is when you call tech support they don't answer which I kinda understand but you leave a message and they don't return your call, UNACCEPTABLE! The last time we had an outage we did get an email explaining their problem, THE NEXT DAY! It has issues on a weekly basis such as not communicating with tmax timer which is a new timer. At least 1 out 5 times when trying to set a Norvell spray booth you will have to completely shut down and start over. It will make you look like a fool in front of your customers. As I told helios management, after 14 years, with a heavy heart I'm changing software providers.By the way they will charge you to get YOUR data back from them! .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Mike B.

### "Decent but lacks a lot for the money"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

February 28, 2017

It's an OK software but very expensive at $ USD/month. We're a tanning salon that's been in business for over 35 years. We've used Helios for the last 17 years. The first five years of using the software only costed us $ in total, then the following 5 years costed an addition $. That's a total of $ for 10 years of usage. Now they want $ a month. That's $ a year. Why did it go up 500%? I'm not getting any extra features at all. Helios lacks: Decent reporting features. Sales upgrade features. Email and customer data features to keep it up to date. Plenty of bugs. Pros: cloud based services. tech support is fast, but sometimes rude. The manager of the company is nice Lots of reporting features, but still lacking some obvious ones.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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