Average Ratings

2 Reviews

  • 2 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
  • Training
    Webinars
    In Person
  • Support
    Business Hours

Vendor Details

  • Helios
  • www.gohelios.com

About Helios Version 12

Full featured POS and salon management program for Hair and Tanning salons.


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Helios Version 12 Features

  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments

Helios Version 12 Reviews Recently Reviewed!


You WILL be sorry

Aug 20, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I have had helios software for over 14 years recently was convinced by helios to to switch to helios 12 and was told it be cheaper [not true] first thing they did was increase the price. The only thing I have good to say about helios 12 is GOOD BYE!

Cons: Loved helios 11, but helios 12 is a nightmare. It completely shut me down three times in the course of a year. Problem is when you call tech support they don't answer which I kinda understand but you leave a message and they don't return your call, UNACCEPTABLE! The last time we had an outage we did get an email explaining their problem, THE NEXT DAY! It has issues on a weekly basis such as not communicating with tmax timer which is a new timer. At least 1 out 5 times when trying to set a Norvell spray booth you will have to completely shut down and start over. It will make you look like a fool in front of your customers. As I told helios management, after 14 years, with a heavy heart I'm changing software providers.By the way they will charge you to get YOUR data back from them!

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Decent but lacks a lot for the money

Feb 28, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: It's an OK software but very expensive at $ USD/month. We're a tanning salon that's been in business for over 35 years. We've used Helios for the last 17 years. The first five years of using the software only costed us $ in total, then the following 5 years costed an addition $. That's a total of $ for 10 years of usage. Now they want $ a month. That's $ a year. Why did it go up 500%?

I'm not getting any extra features at all.

Helios lacks:

Decent reporting features.

Sales upgrade features.

Email and customer data features to keep it up to date.

Plenty of bugs.

Pros:

cloud based services.

tech support is fast, but sometimes rude.

The manager of the company is nice

Lots of reporting features, but still lacking some obvious ones.