# Yes Prime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Yes Prime the right Auto Repair solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/25891/Yes-Management-System/reviews --- Yes Prime 4.5 (46) [View alternatives](https://www.capterra.com/p/25891/Yes-Management-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Yes Prime Ease of use 4.1 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Martin F. President Used the software for: 2+ years ### "Reviewing YES is a pleasure. We have used the program since 1984. The PACE staff is like family." August 12, 2017 5.0 Pros The breadth of the YES program is amazing. We do not use all the modules, but still learn something new each day about the modules we do use. I was going to start to list some of the modules critical to our business needs, but when the list easily went past a dozen, I figured I'd best just direct you to their website. The support we get from PACE is outstanding. When we are down, a return call comes back in less than ½ hour. They remote directly in, and problems are cured quickly. Services like training and customization are well handled. We understand that shops with down systems come first, but a short 24-hour wait is common and totally acceptable for our simpler extended needs. Versatility is a huge plus. Motor Works tracks how new customers found us, which coupons work best, we produce follow up reminder lists, and tons more. PACE can configure the YES program to take care of all these requirements and more. In addition, knowing our needs, they have directed us to useful parts of their program we had no idea existed. PACE has also provided quick tutorials on business practices that were new to us. The future for PACE's new YES 4.0 looks bright indeed. We will shortly be a beta tester for YES 4.0, and have had some interesting discussions about what's under the hood. Man, are we excited. PACE is pushing the envelope hard. They are going to be a big force as management systems migrate to the next generation. Hang on for the ride! We are! Cons Due to loss of staff, support has at times in the past, been less than stellar. (Loss of staff has crippled Motor Works in the past too.) PACE support is fully staffed and top flight as I write this. Also, their tablet interface is not ready for prime time. That is not a problem, as a current redesign of YES will include a redesign of the tablet system too. Review Source CR CURTIS R. OWNER Automotive Used the software for: 2+ years ### "I DARE SAY THAT JENNIFER WA VERY HELPFUL AND FOUND A WAY TO MEET MOST ALL NEEDS RATHER SWIFTLY. " May 31, 2017 4.0 CLEAR CONCISE INVOICING, INVENTORY, BOOKEEPING, SCHEDULING AND CUSTOMER HISTORY. ALL THESE ARE NEEDED TO REMAIN ON THE EDGE OF GROWING AND MOVING FORWARD. Pros I LIKE THE VERSATILITY AND COVERAGE OF SPEEDING UP OUR PROCESSES IN BUSINESS. QUICK, SLICK AND TRICK. Cons IN THE PAST SOME OPTIONS WHICH WERE VERY USEFUL TO US WERE DROPPED FOR UPGRADES, THESE WERE USED ALOT BEHIND THE SCENES TO WORK ON OUR BUSINESS AS OPPOSED TO IN IT. THESE SHOULD BE MADE AVAILABLE AS OPTIONS AT LEAST. CASE IN POINT THE INVOICE NUMBERS WERE NOT ABLE TO BE EXPORTED TO QUICKBOOKS UPON MY ENTRY TO THE SOFTWARE. WELL PLAYING INSIDE OF IT FOR A SHORT WHILE I FOUND THAT ADDING A SYMBOL,# TO THE INVOICE NUMBER ALLOWED IT TO GO RIGHT THRU WITHOUT FAIL. FUNNY THING WAS I WAS TOLD IT WASN'T POSSIBLE. OH BY THE WAY OUR NEXT UPDATE A WEEK LATER.... WAS FOR THE INVOICE #. WE BUY COMPUTERS AND PROGRAMMING TO WORK FOR US, NOT US TO WORK FOR IT. Review Source bT brad T. Manager Automotive Used the software for: 2+ years ### "They need to innovate" March 13, 2020 3.0 We couldn't use the system to easily monitor our KPIs. Pros They have a lot of features. But, very hard to use and find. Without it being user friendly these features fall flat. They have a great way of tracking tires and associating them differently than parts. It works well for a large shop (15 bays). Cons NOT USER FRIENDLY. We struggle a lot using the features of the website. Also, it takes forever to run reports. They need to change how they run reports. Review Source TH Terry H. Gen. Mgr. Automotive Used the software for: 2+ years ### "For the most part Yes and Rick have been a good experience. I know our business matters to them. " May 23, 2017 4.0 A huge learning curve. Pros Yes is typically versatile to accommodate most operational desires. Over the years the good thing about Yes is its versatility and the bad thing about Yes is its versatility. For us it gets the job done or we wouldn't still be using it. As we look to the future I hope Yes can keep up with the times so we are not faced with having to switch. I realize it is harder for a smaller company to accomplish this, but appreciate their loyalty to us. Cons Market Manager-Used for a few years now uses another outside company. Bought Time Clock and still are punching time cards. Don't trust it for payroll and it won't automatically figure overtime. Biggest frustration at an admin level is its unfriendliness for multiple locations. A lot of admin profiling, pricing, etc. has to be done 6 times once in each location. Review Source LM Lisa M. Office Manager Automotive Used the software for: 2+ years ### "This software will make you money!" January 25, 2017 5.0 This software was not the easiest to set up, but after setting up job kits one time they can be used on any make, model, and year vehicle when using Activant in combination with Yes. You can build a timing kit fully loaded and complete an estimate in about 3 minutes with labor and parts prices. The support is the best. Any time I had a question about wanting to be able to do something with this software they were there to show me that it could be done. I highly recommend you invest your time and money into YES and it will change the production in your shop. Pros It makes building estimates faster and easier than any other software. You can have labor and parts prices and availability in minutes. Cons It takes some time to set up job kits and learn how the software works. But it is still worth the investment of time. Because in the long run you will save much more time than it takes to get set up. Review Source YL Yehuda L. service director Automotive Used the software for: 2+ years ### "Have been using Yes management system since 1990 when DOS and windows 3.1 definitely the best !!" May 23, 2017 5.0 Customer Data base with email option to bill/remind/promote/announce/communicate Inventory control , pricing, on the fly tracking shows you last purchase price and vendor and even the last customer who bought it. All the reports you could think of Pros The system is so very flexible and customizable to your daily billing /receiving Inventory /ordering on the fly and billing simultaneously to any invoice from one screen you can track get all the reports you could ever need about customers / inventory / profitability. Email customers invoices/ thank yous / reminder and the biggest plus is that if you feel you need something that the software does not do (can't imagine what) they will added for you. I have looked at other systems and they don't even come close Review Source EH Erik H. Co-owner Automotive Used the software for: 2+ years ### "Started with DOS migrated to Windows and have had several updates in the 19 years of use." May 23, 2017 4.0 Ease of use, invoice generation and file storage. Pros Easy to use, keeps track of everything. Customer service is great, very quick to resolve issues and help understand the how and the why of operations. Cons New vin decoder erases previously entered info. Still having problems with different mark ups between different vendors. Recent update also added selections when part# is entered. We used part number to identify venders not actual part #'s EG. enter NA would bring up NAPA, now brings up whole list of possibilities. Review Source MP Martin P. VP Used the software for: 2+ years ### "Excellent product. Would like to see some problems resolved more quickly. " June 5, 2017 4.0 Pros I like the ability to drop parts on an invoice from Worldpac and NAPA. I also like the scheduling feature. The license plate to vin decoder is also very useful. Cons Glitches when dropping parts on invoice from Worldpac and NAPA. Items drop to the top line instead of the bottom line. Manufacturer code is added to the part number when ordering parts from Worldpac. Have asked numerous times to have problems resolved with no results. When multiple parts are ordered from NAPA it creates multiple invoices from NAPA. The NAPA interface is sluggish and not as good as the Worldpac interface. Review Source SF Shawn F. Owner Automotive Used the software for: 2+ years ### "We have been using it for about 10 years now. Seems to be a little unstable at times. " May 23, 2017 3.0 Pros Well it did have integrated GL which I was one of the reasons that I went with the YES System over various others. The other was some of the flexibility it had over other software. It no longer has the GL piece and I had to spend several hundred dollars more to get the GL software they now require. Cons The GL piece was discontinued and support for it dwindled. Seems rather unstable at times. Can not always figure out the various problems or why they are happening. Review Source BB Brian B. ceo Automotive Used the software for: 2+ years ### "Big promises, slow or no delivery. " February 28, 2017 3.0 AS it was presented, this product sounded great. The integration was rough, cumbersome, and problematic. We have paid a monthly support fee for years, but can't ever seem to get through all the programming errors that are constantly popping up as they modify the program. The GL quick-books integration has never been seamless or 100% accurate. In hindsight, I wish i would have gone another direction. It may work great as a stand alone program, but it hasn't worked good with other programs besides quick-books and wrench-head consistently. Pros customer database Cons integration and support Review Source LM Lisa M. Office Manager Used the software for: ### "The job kits are the best one kit works on any year make or model. What a time Saver/money maker!" December 31, 2015 5.0 This software has the best estimate building/parts purchasing abiliyt of any software. We have looked or used them all. All you need to do is spend the time with the help of the great staff a Pace Computers and they will teach you how to use each feature of the software and make it do exactly what you need it to do to be efficient. The only regret I have is that for many years we only used about 40% of what the software could do. Best decision was to creat a list of the jobs we commonly preform and build a jobkit for each to automaticaly look up labor and parts for the job with just a few clicks of a button. A subscription to Activant will make you so much money when used with the Yes software. With the two together one Canned Job (Job Kit) will work for any year, make, and model vehicle. No other software has been able to do that!!! Review Source JV John V. Owner Used the software for: ### "Great, all around reliable product." December 29, 2015 5.0 I have been a long time Pace software customer since the early 90's. I cannot boast that I have ever implemented any other software. The reason that I have stayed loyal to Pace Software is the customer service. I believe that all programs, in all fields, will have their share of growing pains and glitches, and by nature, will have a learning curve. It is how you go about handling them that counts. Pace Software really lives up to the challenge in that respect. Thanks to all of you for always being there with professional, courteous, and prompt, service whenever needed. Review Source BK Barbara K. VP Used the software for: ### "Love this software and Love, Love, Love this company!" October 28, 2015 5.0 We have been using this software to run our auto repair shop since the old DOS days and have been happy with the program all along. The technical and client support has been outstanding since day one! This software makes it super easy to manage your shop and watch your numbers at the same time. Call me for details or with questions, I will be happy to share specifics with anyone. 636-978-8038. Review Source GK Gary K. owner/ manager Used the software for: ### "Great Software for the Independent Auto Service Center" May 18, 2016 5.0 I have been using the Pace Program for over 20 years and am very satisfied with the program. I has all the features and that we need and many more . The support staff has always been first rate and very helpful with any issues that come up. Review Source JG John G. President Used the software for: ### "Long time user" October 29, 2015 4.0 I have been using this software since 1993 and have been very happy with it. Integration with other software such as the Nexpart makes life much easier. The customer service, especially, Jennifer, is outstanding. Review Source TH TRACEY H. IT PROJECTMANAGER Automotive Used the software for: Less than 6 months ### "VERY HELPFUL" December 29, 2018 5.0 Pros Ease of use it really came in handy right when i needed it too. Cons software was great i think customer service could have been better but overall you can't beat this product Review Source AR Alicia R. Office Manager Automotive Used the software for: 2+ years ### "Great Software! Anytime I have an issue it is resolved with great customer service. " May 23, 2017 5.0 It akes my job much more easy. Pros When I first began working at our shop it was extremely easy to learn. The training videos were wonderful. It makes my job so much easier! The customer service has been wonderful. Anytime I have a problem it is resolved. Most times very quickly! Cons The only problem I really have is not being able to use Norton Security. Only other problems is minor stuff that occurs but it usually gets resolved fairly quickly. Review Source BA Barbara A. Owner Automotive Used the software for: 2+ years ### "Well liked by all staff" June 5, 2017 5.0 Everything is on one soft ware. No need to buy second software to do your job Pros Record keeping is so much easier. Love the payroll function. Keeping track of returned products are a money saver for our company since it tracks person, date and time the product was sent. Cons Not easy to set up forms, there needs to be better training when you first get the program and the manuals that were sent with the software were not a good information source Review Source JM Joe M. President Used the software for: 2+ years ### "Have used Yes for 7 years with 2 shops" May 31, 2017 4.0 Pros It has a lot of good features that cannot be had with the larger software vendors . I also like that they customize your invoices, and their customer service has always been great. Customized reports are great too. Cons The program can be glitchy at times. But far less than other software that i have used. Does take a fair amount of time to set up also. Email marketing should be automated to take place automatically. Review Source RN Ron N. Service manager Automotive Used the software for: 2+ years ### "Ez to use and support has been superb" May 26, 2017 4.0 Makes writing customer invoices much faster using the job kits Pros Easy to use ,and the ability to plug in other auto software like alldata and parts houses like napa autoparts makes it quicker then toggling between each web page for info Cons Making changes in setup can be a real headache for an example putting together job packages has to be more user friendly Im pretty computer saavy and I have trouble from time to time Review Source CJ Craig J. President Used the software for: ### "This Software runs my business and makes me more money" November 29, 2015 5.0 I have run this software since 2010. It is one of the few companies that lets you purchase the system and doesn't make you feel like a \*\*\* when you call them to ask a question or have a concern. Their customer support is fast, they log on to your computer and fix the problem - even if it is a system issue and not their issue, they help resolve the problem. The silver bullet with this system for me is: Every document- The invoice, tech work sheet etc is customized for your shop- no standard forms you have to live with. The second is the follow up box printed on the customer invoice that shows all your tracked services(I have 22)- when they were performed and when they are due again. This information is sent out to the customer in the form of a reminder(E Mail or postcard), can be used by a 3rd party vendor and that same box can be printed on the tech sheet avoiding recent duplicate recomendations. When I want to add or change something it is a quick process. Their support fee's are affordable. Jennifer is my rep. but they all do a great job. I am on the west coast on I can call at 5:30 my time to get issues resolved before I open and they have one person that stays late their time for us on the west coast. No other software company has their tracking system or lets you make your own documents. I recommend you call owners of these and other systems before you purchase before you buy. Their is also a old PACE system that was out of Canada that people reference in a bad way so make sure you are talking about the PACE YES system in Florida. Review Source CF Cheryl F. Office Manager Automotive Used the software for: 2+ years ### "Do not seem to keep up with current trends-com. between tech and ser writers. Pics to customers." May 31, 2017 3.0 Easy to learn. Pros Easy to learn and use. Commands are logical. Reports are fairly easy to create and much of the marketing information needed is easy to access. Cons No digital inspections available or interfaces with other digital inspection systems. Support is required make any changes for our output information. Purging old data is no longer available. Review Source RM ROB M. OWNER Automotive Used the software for: 2+ years ### "WE HAVE HAD YES FOR 20 YEARS IT IS A GOOD PRODUCT , SOME YEARS SERVICE IS GOOD AND SOME YEARS NOT " June 1, 2017 4.0 AND EASY SYSTEM TO INCORPORATE TWO STORES, EASY TO TEACH NEW SALES FRONT COUNTER PEOPLE Pros FRONT COUNTER SALE IS EASY TO TEACH AND FOR SALES PEOPLE TO LEARN. REPORTS FOR HOURS BILLED IS GREAT, BILLING AT END OF THE MONTH GREAT Cons GETTING MISSPELLED WORDS OUT OF YEAR/MAKE/MODEL, CALLING AND BEING TOLD THERE IS NO FIX AND THEN CALLING BACK ( NEW PERSON ) AND HAVING IT FIXED Review Source DB Dawn B. owner Automotive Used the software for: 2+ years ### "I love Pace Software. It is easy to use and the customer service is amazing!!!" May 31, 2017 5.0 Pros I am not a computer person, this system is so easy to use. It keeps track of everything for me, the reports are awesome, inventory control is awesome and I love the history I have on all of my customers. On the rare occasion that I have a problem the customer service is always there to help and fixes everything remotely!! Review Source JB Jason B. Owner Automotive Used the software for: 2+ years ### "The best overall system for the money." May 23, 2017 5.0 We are able to run our business more efficiently. Pros The features the YES system has are HUGE. There are lots. It's probably the most comprehensive system I have ever seen, and I've tested a lot. Cons Sometimes when there's an update it causes another unexpected problem that wasn't there before, and those can take some time to resolve. Review Source Similar Products Featured