# Legal Files Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Legal Files the right Legal Calendar solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2600/Legal-Files/reviews --- Legal Files 4.5 (30) [View alternatives](https://www.capterra.com/p/2600/Legal-Files/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of Legal Files Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews ST Steven T Staff AttorneyGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Leal Files as a product and the customer support has been excellent.“ September 29, 2020 Ginna G attorneyLaw Practice, 2 - 10 employeesUsed the software for: I used a free trial. “It isn't Mac compatible which made it difficult for many in our office. “ August 2, 2025 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Foreign Attorney Law Practice Used the software for: 6-12 months ### "if you have a legal practice... you need to try this software" March 25, 2019 5.0 Pros what I like the most about this software is that it facilitates our teamwork at the office because every document of every case we handle is available to everyone in the office so you don´t need to send them anything, they just need to get use to the software. Cons At the beggining it was not easy to understand all the features of the software but as everything it was just about time to get used to it. Review Source ST Steven T. Staff Attorney Government Administration Used the software for: 2+ years ### "Legal Files has provided a valuable tool for our agency" September 29, 2020 5.0 Leal Files as a product and the customer support has been excellent. Pros The functions including the drop box from Outlook Cons documents are not arranged chronologically so it is difficult to find the most recent version. Review Source VR Verified Reviewer Summer Associate Law Practice Used the software for: Less than 6 months ### "Good software for law firms" September 13, 2018 3.0 Pros The features that connect the software to Outlook are very useful. Cons Not everything is very intuitive about the software. Less experienced computer users have a hard time with it. Review Source EH Estela H. Legal Assistant Higher Education Used the software for: 2+ years ### "Legal Files Review" September 19, 2019 5.0 The organization of Legal Files is outstanding. Pros It is user friendly, easy to learn. You can totally go paperless with this software which saves you money and time. Cons When transferring information from one file to another, it is difficult to transfer emails, you have to do them 1 at a time which is time consuming. It would be very nice if LF can figure out a way to be able to transfer a bulk of emails at a time. Thank you. Review Source MG Marry G. Deigner Legal Services Used the software for: 1-2 years ### "The best Legal Software" June 1, 2021 5.0 Pros Ease of use, detailed consultation, constant help from the manager Cons There is nothing in program that I could not like. Review Source EÖ Eyüp Ö. Industrial Engineer Financial Services Used the software for: 6-12 months ### "Legal Files EO" April 22, 2022 5.0 Very nice software to do more work in less time Pros I did not get any errors after performing the installation. It's nice that it can work across multiple databases as well. Cons It's not an easy software to learn, to be honest. The interface should also be renewed, it looks very old now Review Source AD Angela D. Executive District Administrator Law Practice Used the software for: 2+ years ### "Great Program" November 30, 2016 5.0 We have had Legal Files since 1999 and I can't imagine how I would have been able to accomplish all that I do in any given day without Legal Files. It has helped us tremendously to work as one unit even though we are in 22 offices. As a manager, not always on the scene, it is detrimental for me to be able to access any information I need and it lets me do that without being in the office. Review Source VR Verified Reviewer Lawyer Law Practice Used the software for: Less than 6 months ### "Very functional program for small to medium sized law firms" April 8, 2019 5.0 Pros Outlook integration is key. Additionally, I found Legal Files did not overwhelm the user, which makes it perfect for small to medium sized law firms. Larger law firms may want more complex feeling programs. Cons I found functionality was not consistent across the various forms of the platform (i.e. web vs PC) Review Source ML Michal L. Used the software for: ### "Does Everything, But at a Cost" February 6, 2017 4.0 Legal Files is definitely extremely capable software. It is very field-dense, allowing users to keep track of an extremely large amount of data. It does almost everything a law firm needs to have done by practice management software. However, Legal Files needs to be set up correctly to get the maximum benefit of the features. This requires paying the Legal Files support staff (likely) or having someone in-house who knows or can quickly learn the software well enough to do set up (not likely). Firms must also be willing to put in the time necessary to learn the software to get the benefit of the many features. Firms without a culture of innovation may struggle to learn Legal Files well enough to use the features for which they purchased it. Additionally, Legal Files is not cheap software. I do not think it is overpriced for what you get, but it does require a substantial up-front investment for software, training, support (billed separately every year), and either an in-house or virtual server. The fact it is server based makes it less adaptable as firm size fluctuates than cloud-based software. Review Source Meredith S. Attorney Law Practice Used the software for: Less than 6 months ### "Works well with a small firm" December 5, 2018 4.0 Pros Easy to use and navigate for a solo firm Cons Little bit complicated initially learning the software Review Source Mustafa A. Director Civic & Social Organization Used the software for: 1-2 years ### "A Robust and Highly Customizable Solution for Complex Case Management" April 9, 2026 5.0 My overall experience has been excellent. Legal Files acts as a 'single source of truth' for our organization, centralizing emails, documents, and calendars in one place. It has greatly improved our team's collaboration, especially for remote work, as anyone can open a file and immediately see the latest updates and pending tasks. While it requires some upfront training, the resulting efficiency and organization make it a valuable asset for managing high case volumes Pros What stands out most is the software's deep level of customization. Unlike 'one-size-fits-all' solutions, Legal Files can be tailored to match the specific workflow of a law firm, government agency, or corporate legal department. The integration with Microsoft Outlook and Word is seamless, allowing for efficient document management and email tracking directly within a matter file. It truly helps in transitioning to a paperless environment Cons The user interface can feel a bit dated compared to more modern, cloud-native apps. There is a significant learning curve for new users because the system is so feature-dense, and it can take time to master the navigation between different windows and tabs. Additionally, the initial setup and customization require a dedicated effort from the IT team to ensure everything is mapped correctly to our needs. Review Source HD Haley D. HR Representative Construction Used the software for: 2+ years ### "Reliable and Organized" March 26, 2026 5.0 Overall, LegalFiles is a reliable case management system that has helped so much with organization and customization, making it a strong fit my legal department that handles complex workloads Pros Legal Files has been super customizable and great for case organization. To me what stands out is its ability to centralize documents, contacts, and case details in one place. Cons I do feel as though the system seems a tad bit dated. Initially it isn’t very intuitive however it works best on Windows Review Source SS Shenella S. Business Development Team Leader Legal Services Used the software for: 1-2 years ### "Legal files , the real deal! " February 2, 2026 4.0 Worked well for me as it increased productivity and management. One stop shop for all legal files and I was able to customize the software to suit my day to day operations. Pros This is an easy to use , highly customizable paperless case management, document management and collaboration tool that automates workflows. Cons Software is a little outdated and seems to only work well with Windows as opposed to Mac. Even though it is easy to use, the initial learning curve can be a little tricky. Review Source VR Verified Reviewer Human Resources Generalist Non-Profit Organization Management Used the software for: 6-12 months ### "Legal files The Truth !!" March 30, 2026 3.0 i would say it is good for basic needs and consistency where you are sure that your template will be reviewed . Pros It can help save money because you don't need to pay a lawyer to draft a template and if someone needs a legal document fast it provides that . Cons people can misunderstand the terms and people may miss out on important information and the templates might not be suited for your jurisdiction or even situation . Review Source AS ALFREDO S. LEAD Warehousing Used the software for: Less than 6 months ### "Legal Files is great and security" March 18, 2026 5.0 It is a good experience, since private or personal files are shared, and that is of great security, and Legal Files has everything. Pros Happy to use this product, confidentiality and the way of sharing files is great, easy to use. customer support is great also. Cons I like everything, the security, customer service, how easy it is to use. I couldn't mention anything negative at the moment Review Source WD Wendy D. Legal assistant Legal Services Used the software for: Less than 6 months ### "Amazing Legal App" November 12, 2025 4.0 It was a short time that I used but I definitely recommend this app, and I think is cheaper that others Pros I love it. You can find your files easy, and you can keep your PDF categorized which make your life simple Cons I think the least that I like from this app is If the App doesn't connect flawless you will lose hours doing it Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I did not my bosses did. as I said I like it very much Review Source Ginna G. attorney Law Practice Used the software for: I used a free trial ### "Good but not for Mac users" August 2, 2025 4.0 It was easy to use and is customizable. However it cannot be used with a Mac so that made it a no go for us Pros I like that its basically rendered the need for paper files obsolete. Its a great organizational tool Cons It isn't Mac compatible which made it difficult for many in our office. It needs to be able to work for larger file sizes Review Source L. Eowyn P. ADMINISTRATIVE DIRECTOR Law Practice Used the software for: 2+ years ### "MEH" November 1, 2019 3.0 IT GOT US THROUGH UNTIL WE FOUND SOMETHING BETTER. Pros IT WAS KIND OF MEDIOCRE FOR EVERYTHING. IT SYNCED WELL WITH MICROSOFT OFFICE PRODUCTS AND ADOBE ACROBAT. Cons SO DIFFICULT TO LEARN/USE (I AM PRETTY TECH SAVVY). TERRIBLE REPORTING. Review Source Response from Onit November 5, 2019 Thank you for being a customer of Legal Files for 10 years. We are disappointed to hear that your experience was less than satisfactory. We would appreciate the opportunity to discuss this with you personally to address any issues that we may be able to rectify. We value our partnerships with our customers and aim to provide top-notch customer service. We provide training services at the outset of every relationship and encourage refresher courses. The members of our training and project management teams offer more than a decade of experience with the company. Each individual welcomes the opportunity to help customize the software to our customer's needs. We wish your law firm success moving forward. We thank you for your feedback and will take your comments into consideration as we further refine our product for the tens of thousands of users who benefit from using Legal Files on a daily basis. James C. D. Attorney Law Practice Used the software for: 6-12 months ### "Useful put clunky" January 7, 2021 4.0 Overall it gets the job done, providing essential filing services that can be shared across users and permits a variety of important controls. Pros Many features of this software are useful to the practice of law. It loads documents, tracks clients, tallies hours and more. Cons However, it is not intuitive and requires significant amount of time to learn the system compared to other software. The interface is also a bit dated, looking like something from Windows XP rather than modern day softward. Review Source Jillian P. Staff Attorney Law Practice Used the software for: 2+ years ### "Legal Files " January 29, 2019 5.0 Pros the new web based platform is easy to use and works anywhere. Cons In the web based version you can't open multiple windows at once. Review Source SV Susana V. Analyst Used the software for: 1-2 years ### "Everything done. " July 24, 2018 5.0 Pros Extremely useful in the legal field. It takes time to learn how to use it, but once you get the hang of it it's amazing. The reminders are excellent and you can send reminders to others. Cons Learning curve. However, you need to think of it as a paper file with the different tabs . It takes some time to learn how to use it but it's great. Review Source ZI Zia I. Sr Systems Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "You will not find another product in the market to track your audit/legal needs " September 5, 2017 5.0 Our Corporate Compliance uses this app for corporate compliance issue tracking/matter management Pros 1\. It runs on multiple DBs 2. Customer Service is great 3. On site Training is included 4. Easy to learn and use 5. It is error free once installed. Cons 1\. User Interface is a little oldish and although can be easily assimilated & understood, is not 21st century 2. Every installation is customized. So IT needs some time to devote to it. But once installed, there are no errors or usage issues. Review Source DR Debbie R. Paralegal Used the software for: ### "Dedicated user since June 2011 and familiar with the software since 2007." October 23, 2015 4.0 Pros: Immediate access to documents by any assigned user (in or out of the office). Our office is trying (and succeeding) to go paperless, so LF allows us to do so the majority of the time. The ease of closing a file in LF is both time-saving and money-saving with off-site storage fees eliminated for 90% of our files. Cons: Would very much like to see improvements in indexing methods (electronic tabbing, if you will) for final/executed documents when there are multiples; i.e., real estate closings (sales, deeds, affidavits, etc.) or litigation (pleadings, briefs, etc.). I need to remind myself to get up from my desk now that we have Legal Files, because everything is at my fingertips at the touch of the keyboard - no need to go to the filing cabinet, etc. Review Source BS Brett S. Associate General Counsel Used the software for: ### "Great software and great service" October 22, 2015 5.0 I have worked with Legal Files software at two different companies now. I find it to be easy to use and very good for keeping our documents and matters organized. The integration with Microsoft Outlook, Microsoft Word, and Adobe Acrobat is seamless. In addition, whenever I have had occasion to work with their trainers and customer service personnel, they have been very knowledgeable and helpful. I highly recommend Legal Files. Review Source DK Deborah K. Firm Administrator Used the software for: ### "Easy to use & does everything we need" August 17, 2015 5.0 We've been using Legal Files for many years, and even the new staff members take to it quickly. It handles any type of case. I am a law firm administrator and so what I like about it personally is that I can customize it myself. Our lawyers really like that they can access Legal Files from anywhere and are crazy about the iPad app. And, we all love the fact that we can save email directly to case files. Review Source Similar Products Featured