# Page 4 | Prevail Case Management System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Prevail Case Management System the right Legal Case Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/2606/Prevail-Case-Management-System/reviews

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Prevail Case Management System

4.6 (83)

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Last updated March 13th, 2026

# Page 4 - Reviews of Prevail Case Management System

## Showing most helpful reviews

Showing 76-83 of 83 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DL

Dax L.  
Managing Member  
  
Used the software for:

### "Prevail CMS works!"

November 5, 2014

5.0

Prevail case management system is an intuitive and easy to learn software program especially for those practicing Social Security or Veterans disability. The software is very customizable. The best part is the tech support is second to none. The software comes ready to use out of the box but does require customization for it to work optimally for your practice. However, tech support is easy and efficient to work with and have been able to solve all issues I've encountered to make the program run the way I want it to. Overall, this is a great product that I highly recommend.

Review Source

JS

Janice S.  
  
Law Practice  
Used the software for:

### "Outstanding Program"

January 30, 2015

5.0

Pros

I love that you can use Prevail for almost anything, regardless of what type of business you have. We use Prevail for accounting, case management, and even employee file management. What makes this program even better is the knowledge of Prevail's staff. They have outstanding customer service skills.

Cons

I wish I could say there was something that I didn't like about this software or the team, but there isn't.

Review Source

SC

Susan C.  
  
  
Used the software for:

### "Case manager work"

January 27, 2017

5.0

When I worked as a case manager at a law firm I used prevail daily. I loved the ease of the program. Very user friendly. Easy to train on. Now that I am with another firm, I miss prevail a lot! Everything I use to do was all in prevail - it was so easy to access clients documents and more. Other legal programs have you going back and forth between the software and a word based directory. If you want efficiency and productivity go with prevail.

Review Source

Response from Practice Technology

January 27, 2017

Thank you, Susan! I sure do hope you can use Prevail again soon!

CB

Cliff B.  
Owner  
  
Used the software for:

### "The Best Investment!!!"

May 20, 2014

5.0

The Prevail Case Management System is a wonderful tool and great investment in our practice. Prevail is always running on every desktop in our office, waiting for us to feed in more information. The user experience is efficient and reliable exactly when you need it the most. The Tech support team is just a phone call away. You only have to wait a few seconds before speaking with a live person who is there to fix your problem. Great Service! Great Company! Great Product!

Review Source

PM

Paul M.  
Owner  
  
Used the software for:

### "This is great software! "

May 22, 2014

5.0

We are a Social Security firm that has been using Prevail for more than 20 years. If it doesn't do something, we call them up and in a few months they often modify the software so it does. They are constantly upgrading. But most important, if you have any problems with their software or anything on your computer that interacts with it, call them up and it is fixed. The have the knowledge, the resources, and the will to take care of you.

Review Source

RM

Randall M.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Great Program"

April 29, 2015

4.5

Pros

It's simple to use and it's a very efficient software that meets our needs.

Cons

It's very difficult to find a flaw in this product.

Review Source

DK

David K.  
  
Law Practice  
Used the software for:

### " Review of Prevail"

January 21, 2015

5.0

Pros

Outstanding case management and document management. Support is likewise outstanding. My only regret is that I did not buy it sooner

Cons

Nothing negative to say. I really can't think of anything. They deliver what they promise

Review Source

RR

Ryan R.  
  
  
Used the software for:

### "Happy New customer!"

February 1, 2017

5.0

Still training on Prevail and unsure of its potential. I wish the onboarding didn't take so long. I am sure we made a great decision.

Review Source

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