--- title: "Sample Master Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sample Master Software - reviews, pricing plans, popular comparisons to other Laboratory Information Management System products and more." source_url: "https://www.capterra.com/p/2623/Sample-Master/" page_type: "product" language: "en" --- # Sample Master Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sample Master ## What is Sample Master? Confience's Sample Master Laboratory Information Management System (LIMS) leverages open architecture and comprehensive automation for laboratories of any size. Sample Master accelerates accurate reporting, multiplies productivity, increases operational efficiency, and provides unparalleled data security. Sample Master LIMS is Windows-compatible and boasts feature-rich components such as an intuitive user interface, integrated calculations, automated reporting and email alerts, Master Query and scheduling. ## What is Sample Master used for? [Laboratory Information Management System](https://www.capterra.com/laboratory-information-management-system-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $85000 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sample Master?[Manage this product listing](https://www.g2.com/products/sample-master-lims/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sample Master 4.7 (20) VS. [4.3 (45)](https://www.capterra.com/p/120809/CGM-LABDAQ/reviews/) Starting Price $85000 Per User, One Time Starting Price $2000 One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (20) Ease Of Use 4.3 (24) Value For Money 4.6 (14) Value For Money 4.1 (16) Customer Service 4.8 (17) Customer Service 4.3 (20) ## Sample Master alternatives [4.9 (21)](https://www.capterra.com/p/178173/Lockbox/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (43)](https://www.capterra.com/p/186671/Dendi-LIS/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (7)](https://www.capterra.com/p/131230/LabWare-LIMS/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [LabCollector LIMS](https://www.capterra.com/p/94168/LabCollector-LIMS/) [4.2 (24)](https://www.capterra.com/p/94168/LabCollector-LIMS/reviews/) Starting price $180.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/94168/LabCollector-LIMS/) ## FAQs about Sample Master Overview ### Which roles and teams benefit most from Sample Master? Sample Master is most used by laboratory managers, supervisors, and quality leaders in water, environmental, microbiology, and analytical testing labs. Operations and lab support teams use it to manage samples, maintain compliance, streamline reporting, and coordinate workflows, while analysts and systems staff support data accuracy, traceability, and efficient lab operations. Answer based on 20 reviews Overview ### What company size and specific industries is Sample Master built for? Sample Master is designed for organizations in agriculture, analytical services, biotechnology, cannabis, chemical, energy, environmental, food and beverage, government, manufacturing, industrial hygiene, and water and wastewater sectors, making it suitable for specialized teams across small businesses, mid-market companies, and larger enterprises in regulated and technical fields. Features and Usability ### What are the key features of Sample Master? Sample Master offers sample management, inventory management, and order management, along with barcode printing, barcode recognition, and barcode/ticket scanning for sample identification. It also includes compliance management, quality assurance, workflow management, electronic signatures, audit trail, role-based permissions, and reporting tools such as real-time reporting and customizable reports. Getting Started and Support ### What training and onboarding options does Sample Master offer? Sample Master provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual guidance. Answer based on 2 reviews Getting Started and Support ### What customer support options does Sample Master offer? Sample Master offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as knowledgeable and helpful, with staff familiar with lab methods and able to assist without much IT involvement. The available self-service resources also support quick answers and routine guidance. Answer based on 1 reviews ## Features AI summary Based on 412 Laboratory Information Management System reviews Capterra data shows that buyers of Laboratory Information Management System software rank the following features as their top priorities: - **Data Storage Management** (**57%** of reviewers rated this feature as critical) - **Sample Management** (**61%**) - **Testing/QA Management** (**43%**) Sample Master supports all three features reviewers value most: **Data Storage Management**, **Sample Management**, and **Testing/QA Management**. Together, these capabilities help businesses keep laboratory data organized, track samples accurately through each stage, and maintain consistent quality checks, allowing teams to improve traceability, reduce errors, and manage testing workflows more efficiently. Instrument Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more Compliance Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sample Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track the state, location and condition of materials collected for examination Workflow Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks EDI 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transfer of data from one computer system to another Sample Master 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Certification of Analysis: Generated authorized documentation that provides material information and results of laboratory analyses - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Document Management: Store, manage, and track all electronic documents in a centralized location - EDI: Transfer of data from one computer system to another - Electronic Laboratory Notebook: Built-in Electronic Laboratory Notebook tools or integration with third-party ELN solutions - Electronic Signature: Digitally sign online documents - Instrument Management: Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sample Management: Manage and track the state, location and condition of materials collected for examination - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.8 (20) 4.8 Based on 20 reviews ## Pricing Value for money 4.6 (14) Basic $85,000 Per User,One Time Value for money 4.6 (14) 4.6 Based on 14 reviews ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.7 Based on 20 reviews Filter by rating 5(15) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JS Judy S. Assistant Water Quality Manager Environmental Services ### "Great software and support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2022 They are constantly coming out with new features that we can implement to streamline our data management. Pros The software package allows our staff to save time, increase productivity and have higher data quality. They also have a great support team. Cons There are new features added constantly that I don't always have time to learn. Reasons for choosing Sample Master Ease of use, great references and support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Glenner R. Director, Microbiology & Analytical Chemistry Research ### "Sample Master LIMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2022 Pros The Sample Master LIM System fits seamlessly into our organizations' structure for sample submissions, testing, reporting, and analytics. It facilitates unique sample identifiers, tracking, and data storage. This software was an important investment that helps to save time and organize the thousands of samples that we test annually. Cons Th need to build parsers. However, I suspect that this will be a need regardless since the the systems is being customized for different industries etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PV Patrick V. Laboratory Director Information Technology and Services ### "Dynamic product for testing laboratory both small and large in scale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2019 Sample Master LIMS has significant flexibility that has allowed Farmers Edge to fully customize the LIMS system to our specific needs. The LIMS system has allowed us to fully integrate our laboratory instrumentation where workloads are presented by the LIMS to the instrument software. The LIMS ingests test data directly from the instruments, eliminating data handling workload and data handling errors. Sample Master LIMS has also allowed Farmers Edge to realize automation in sample receiving and registration and the LIMS system allows us to register thousands of tests per hour with a minimal sample receiving staff. In all - consistent, scalable and reliable laboratory productivity can be attributed to Sample Master LIMS, an outstanding product backed by service and support which is second to none. Pros Farmers Edge benefits greatly from a well designed and flexible LIMS solution that provides a high performance to cost benefit. Farmers Edge has used this software for ten years in two high volume soil nutrient analysis laboratories. Accelerated Technology Laboratories' Sample Master LIMS has exceeded our expectations in managing our analysis workflow from sample registration through to reporting to many internal and external information services partners. Farmers Edge uses Sample Master LIMS in both of our high volume soil test laboratories where the LIMS handles thousands of samples per day and tens of thousands of tests per day. Cons Farmers Edge is satisfied with Sample Master LIMS. Alternatives considered [SampleManager LIMS](https://www.capterra.com/p/178164/SampleManager-LIMS/) [LabSoft LIMS](https://www.capterra.com/p/19548/LabSoft-LIMS/) [LABWORKS LIMS](https://www.capterra.com/p/2639/LABWORKS-LIMS/) Reasons for choosing Sample Master Software flexibility and ability to customize the solution. Support. Price to performance. ATL's focused scope on LIMS solutions. A solution produced by an established and experienced company. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DC Dawn C. Laboratory Supervisor Environmental Services ### "Sample Master has been a big help to the lab" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2019 Pros Sample Master has helped our labs (water and wastewater) collaborate and easily share samples and data without duplication of efforts. It also intuitive and easy to train new staff members. The customer service is top notch. Cons It was a large undertaking to build the static data tables. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KJ Kimberly J. Lab Quality Manager Information Services ### "Sample Master LIMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2019 Overall our experience with Sample Master has been very good. The team at ATL is so ready and willing to help and they provide a very high standard of service. They literally have a team of experts, so they solve your problems very quickly. Pros I liked the fact that it is so customizable, which allows you to really make it fit your business rather than trying to make your business fit the software. Cons The software has the capability to integrate with different testing platforms; however, it is not included in the package which purchased. The price point to integrate was a bit high. Luckily we have some computer savvy members of our team that were able to come up with a way to automate data transfer from our testing platforms to the LIMS database relatively easy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AW Amanda W. Lab Supervisor Utilities ### "A great microsoft access based product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2019 ATL is a great company. Their customer service is 5 star. Pros I like that you can eliminate redundancies in the workplace between analyst and QA/QC person by using this product. Overtime our laboratory has centralized our data into one place. Cons Because the product is so customizable, it can be difficult to get the product started in your laboratory if you do not have examples of how other laboratories have used the software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TW Trevor W. Laboratory Analyst II Utilities ### "Sample Master can help your Laboratory Reach the next level" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 4, 2019 We took our 70+ data spreadsheets and consolidated them into one Sample Master database while also automating the necessary data collection that was required from operations to meet our NPDES permit process. Along with those tasks, we also took the entire NPDES reporting process and submittal from a several day ordeal to a mere few hour task. We also worked directly with our contract Laboratory to provide seamless integration of their reports into our Sample Master. The overall improvement of this key function of our facility has relieved a very heavy burden from the facility and its worth is priceless. Pros The sample schedule and Task Manager save our laboratory a lot of time. The master query allow for easy data access for Operational and Engineering Staff of our facility. Parser integration from Laboratory instrumentation removed transcription errors and improved our upkeep of control charts, QA and QC. Cons When Sample Master is demoed, SWAP, CEDEN, WRITE-ON, and CWIQS are all told to be viable and proper reporting options. From two facilities, this was not the case. Both times (each facility, separate times) it was told that these functions would be customization. The current CWIQS reporting format is not designed for 2019+ California CWIQS submittal. Their are easy fixes around this but it should be know. QC reports include all run QC batch data. This results in a QC report that could be 10 pages long with a 1 page sample results report. To get a streamlined report that only includes the QC data directly related to the reported Sample is a customization. Alternatives considered [Hach JOB Cal Plus](https://www.capterra.com/p/129932/Hach-JOB-Cal-Plus/) [LABWORKS LIMS](https://www.capterra.com/p/2639/LABWORKS-LIMS/) Reasons for choosing Sample Master The different modules allowed for our Laboratory to choose what we wanted in a LIMS. At the time we thought was a strong selling point. The onsite implementation and Training also solidified that we made a good decision. The Boot Camp Trainings also provided a wealth of knowledge and I highly recommend anyone who uses Sample Master to attend. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ED Edward D. Director of Water Operations Utilities ### "Using Sample Master in a Water Treatment Plant Laboratory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2019 We have been using ATL Sample Master LIMS for 4 years now and we couldn’t be happier. We had a very similar product called Aspen LIMS for 15 years prior that. We wanted a next generation product with the same look and feel and Sample Master fit the bill perfectly. Sample Master is sold in modules so we could tailor it to our needs. Overall it continues to be an excellent experience using this very stable product. Pros The implementation process went very smoothly and their expert staff came onsite and made the transition painless. We are particularly happy with their parser program to automate the transition of data from our GC/MS, ICP/MS and IC into LIMS. Cons If I have to find a fault it would be the vagaries with Microsoft's levels of security in its software running in the background. No fault of Sample Master. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DF derrick F. QA/QC supervisor Utilities ### "LIMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 29, 2019 Pros Customer support is great when we have issues. Software is very user friendly. Cons Parsers weren't well when initial purchased the instrument Reasons for choosing Sample Master It seemed more user friendly for us Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Anita M. Laboratory Supervisor Utilities ### "Environmental Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 28, 2019 Pros Customizable, Adaptable and Ease of Use. Easy to train users. Cons The multiple steps of data verification, which isn't always necessary for our laboratory Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/2623/Sample-Master/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.