--- title: "Cvent Event Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cvent Event Management the right Virtual Event solution for you? Explore 1098 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/" page_type: "reviews" language: "en" --- Cvent Event Management 4.5 (1098) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 18th, 2026 # Reviews of Cvent Event Management Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews NT Nicolth T Manager, Meeting CoordinationEvents Services, 51 - 200 employeesUsed the software for: More than 2 years. “It is a great all-in-one platform for building your website and managing budgets, marketing, and sourcing. Since our company handles all these aspects, it helps streamline attendee management—including reservations and direct communication with the air desk—and makes it easy to manage everything with our clients.“ July 13, 2026 KC Karen C Event StrategistEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “For my clients who live and die by finanacial reports, I have had to customize reports or send follow up documentation to show how the money on the dashboard matches or does not match what has been deposited into the account. “ September 22, 2025 LB Lauretta B VP, Corporate AccessFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “It makes the enter process of creating a site, collecting your registrations, and executing the actual event much more seamless.“ July 14, 2026 KF Kristin F Event Technology ManagerLaw Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Scaling down is difficult, or trying to find solutions that do not fit into the pre-built widget, ie, hotel, payments etc“ July 14, 2026 NK Nikita K Associate- Business System AdminPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “End to End workflow integration, configurable registration & forms is something that we use on daily basis for the event customization & Cvent really is advanced to accommodate our needs.“ February 16, 2026 GR Gina R Events CoordinatorComputer & Network Security, 10,001+ employeesUsed the software for: More than 2 years. “From 'Attendee List' under 'Actions", I am unable to export a list of registrants.“ February 23, 2026 ER Erika R Events ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “My goal is to take what I have learned from Cvent Connect and make our registration even more customized for the attendee but simpler to manage for staff managing on the backend.“ October 9, 2025 KS Katrina S Senior Corporate Event PlannerFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I feel like there are a lot of templates that no one uses, maybe start combining them and make it more clear.“ July 14, 2026 ## Showing most helpful reviews Showing 1-25 of 1098 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caroline T. Global Events Technology Coordinator Program Development Used the software for: 2+ years ### "Cvent Event Mangement - Your One Stop Shop!" July 13, 2026 5.0 Overall, I find the Cvent Event Management experience pretty seamless and am currently trying to get all of my clients into Cvent for all aspects of their event to make their experience easier, and selfishly mine :) Pros I love how everything is all connected all the way from the speaker experience to the attendee registration so that way when you get to building the website and mobile app everything is done for you! So easy to use and once those items are built out in the backend you have more time to customize your websites and mobile apps for a great user experience. Cons The only con I would say is that with all of Cvent's awesome changes, there can sometimes be bugs that have us run into issues when publishing our sites when too many things are operating. Review Source SD Shelley D. Manager, Event Technology Information Technology and Services Used the software for: 2+ years ### "Cvent Connect Review" July 13, 2026 5.0 Pros Event Registration & Customer Support. We have used Cvent since and are overall very happy with the product. Cons Cost on add ons. Can get very pricey. We recently purchased the MRF and Budgeting tool and in addition we had to purchase support hours in addition and it got costly. Alternatives considered [Stova](https://www.capterra.com/p/88289/Stova/) Reason for choosing Cvent Event Management Cvent was able to give us the best pricing on our renewal after negotiations Review Source Samantha H. Digital Content Manager Information Technology and Services Used the software for: 2+ years ### "Did it's job." January 9, 2026 2.0 We were Cvent Attendee Hub users for quite some time, and we learned that the bar would stay in the same place as far as expectations went. Overall, it was a functioning service, but not the best. Pros I felt as though attendees and app users were entertained and kept busy with the many features made available to them throughout our event. Cons I felt like some features were a bit buggy and/or would get stuck in BETA testing, even though they had previously been communicated as being made available in time. Review Source SP Sharna P. Chief Operating Officer Events Services Used the software for: 2+ years ### "Making Event Check-In Easy and Efficient" April 15, 2026 5.0 Overall, our experience with Cvent OnArrival 360 has been very positive. It has helped streamline our event operations, especially during check-in, and has made the process more efficient for both our team and attendees. As we continue to use the platform, we keep discovering new features that add value, and we appreciate that Cvent consistently enhances the system with new capabilities. Pros Cvent OnArrival 360 has made our event check-in process much smoother and more efficient. The platform is easy to use, and our team continues to get more value from it as we learn its features. We also appreciate that Cvent improves the system and adds new services, which helps us enhance the overall attendee experience Cons There can be a bit of a learning curve when first getting started, especially when exploring more advanced features. Some functions are not immediately intuitive, and it can take time for the team to fully understand and utilize everything the platform offers. Alternatives considered [Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing Cvent Event Management We chose Cvent OnArrival 360 because it integrates well with the rest of the Cvent platform and provides a reliable, all-in-one solution for event check-in and attendee management. It felt like the best fit for our needs compared to other options. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) \*\*Not Eventbrite but couln't get past this without selecting something\*\* SmartReg was a very outdated system back when we used it in 2017 and prior. Review Source KG Kalani G. Director, Program Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Customize your attendee experience" July 13, 2026 5.0 Overall, I am very excited to be implementing Cvent Event Management across a wide variety of program types. I believe it will help take our programs to the next level, not only from an internal coordination point of view but also from a customer experience. Pros Cvent Event Management is fairly new to my organization, but we're already excited about using it to be able to customize the event experience for our attendees. Being able add our branding seamlessly into the process is also incredibly important to us. Cons The largest con so far with Cvent Event Management is the learning curve. It does take some time to get set up and feel comfortable using it. Alternatives considered [Gatsby](https://www.capterra.com/p/197382/Gatsby/) Reason for choosing Cvent Event Management The price was similar for a much better and more developed product with more stability and support. Review Source VR Verified Reviewer Board Member Education Management Used the software for: 6-12 months ### "Powerful Platform for managing Large Events!" July 13, 2026 5.0 We have loved our experience with Cvent. Our 2026 conference was our first year with Cvent. We have learned so much and have had amazing support from the Cvent team! We are looking forward to working with Cvent with our future conferences. Pros Cvent provides an all-in-one platform that simplifies managing our conference needs. The registration process has saved us so much time and so many headaches. Cons There is defiantly a learning curve and some features are hidden behind menus. Certain workflows require more clicks. Switched from [Sched](https://www.capterra.com/p/125306/Sched-org/) SCHED did not meet our needs. We still needed badging and Payment management. Review Source KF Kristin F. Event Technology Manager Law Practice Used the software for: 2+ years ### "Cvent Event Management Review" July 14, 2026 4.0 Pros Ease of use - the interface is intuitive and I love the drag and drop website builder to ensure the reg pages flow correctly Cons Scaling down is difficult, or trying to find solutions that do not fit into the pre-built widget, ie, hotel, payments etc Alternatives considered [RainFocus](https://www.capterra.com/p/188584/RainFocus/) Reason for choosing Cvent Event Management Global knowledge on the team of the Cvent products Review Source JL Jewel L. Campus Minister Non-Profit Organization Management Used the software for: 2+ years ### "Game-Changer!" July 6, 2026 5.0 Pros Cvent OnArrival has made the registration process for our event super fast. We went from 600 registrants to over 2,000, and this tool is a game-changer for our attendees and class management. Great product! Cons I cannot think of anything that I dislike about Cvent OnArrival. Our team took the time to learn and is working very well with the product. Switched from [Brushfire](https://www.capterra.com/p/154387/Brushfire/) Our event grew and needed a product that could scale with our growth. Review Source NT Nicolth T. Manager, Meeting Coordination Events Services Used the software for: 2+ years ### "Easy to use" July 13, 2026 4.0 We handle a number of websites and events each year, and I think it’s a very good product; my only issue is the occasional connection problem between Cvent Management and OnArrival, but we are already working with client support to resolve it. Pros It is a great all-in-one platform for building your website and managing budgets, marketing, and sourcing. Since our company handles all these aspects, it helps streamline attendee management—including reservations and direct communication with the air desk—and makes it easy to manage everything with our clients. The ability to send mass emails regarding events is another advantage. Cons Websites either don't let us customize things as much as we'd like, or sometimes they don't give us creative freedom. Review Source CT Camille T. Event Manager Financial Services Used the software for: 1-2 years ### "Registration site build is easy to use" July 15, 2026 4.0 Cvent has a ton of features that can streamline your attendees' registration journey. You can customize so many different aspects and ensure each registrant has the right questions to answer (path). Pros Very robust - all features in one place. Easy to use for registration website building with drag and drop ability. Cons Language management - wish there was a web designer for different languages as opposed to using language management. Review Source CP Cassie P. Senior Manager, Marketing and Corporate Events Financial Services Used the software for: Less than 6 months ### "From 0 to 60 in No Time" November 11, 2025 5.0 We have been so impressed with Cvent Attendee Hub so far, and we're looking forward to enhancing our events into the new year. Pros Cvent Attendee Hub allowed our organization to take full control of our in-person, hybrid, and virtual events while offering our attendes an elevated and intuitive experience. From the mobile app to the desktop website for virtual events, we have transformed how we offer events to our advisors in a short amount of time. Cons There was a steep learning curve when using Attendee Hub, and because it is so customizable, the options for personal branding and editing were intimidating at first. That being said, the support resources available and even the AI bot Valerie have made navigating the platform much easier. Switched from [EventCreate](https://www.capterra.com/p/147664/EventCreate/) We had outgrown EventCreate and needed a platform that would allow us to take over our virtual and hybrid events in-house rather than relying on a 3rd party. Review Source DB David B. Event Technology Manager Hospitality Used the software for: 2+ years ### "The BEST overall app for new and return events! " June 11, 2025 4.0 Building apps for 10+ years, this platform has a lot to offer all different types of clients and all different types of events. There's a nice blend of personalization for the attendee while ensuring the branding and colors align with their brand guidelines. The interactive features help ensure the attendees can engage before, during and after the event, while we can capture this data for ROI. Pros I love that the mobile app is super intuitive for an attendee whether it's their first or tenth event. The information is clear where to find, but tied seamlessly into the registration site. Cons The ability to pivot a massive system such as Cvent can prevent some of the latest features to get implemented immediately as they ensure its solid throughout their entire ecosystem. Alternatives considered [SpotMe](https://www.capterra.com/p/151102/SpotMe/)[EventMobi](https://www.capterra.com/p/122146/EventMobi/) Reason for choosing Cvent Event Management The seemless integration with the registration and CRM Review Source CH Chelsea H. VP of Marketing and Events Non-Profit Organization Management Used the software for: 2+ years ### "Customizable Tool--Even with Complex Requirements" June 10, 2025 5.0 We really enjoy the customer service and the system. I also love that CVENT is always continually improving and adding more features. Pros Very adaptable and customizable... we have very complex requirements and CVENT is able to meet nearly all of them. Cons Sometimes there can be a lot of places you need to go to update or create something, which isn't always intuitive. Alternatives considered [RainFocus](https://www.capterra.com/p/188584/RainFocus/) Reason for choosing Cvent Event Management It wasn't really this one, but I have to answer. I don't remember what else we looked at. Switched from [Impexium](https://www.capterra.com/p/141194/Impexium/) Impexium not robust enough for what we needed. Review Source NK Nikita K. Associate- Business System Admin Pharmaceuticals Used the software for: 2+ years ### "Cvent - Great solution for modern event management!" February 16, 2026 4.0 Overall, Cvent delivers end-to-end event management with strong governance and analytics, particularly suited for organizations running recurring, complex events. Value is maximized when teams invest in upfront templates, clear processes, and integration testing. Pros End to End workflow integration, configurable registration & forms is something that we use on daily basis for the event customization & Cvent really is advanced to accommodate our needs. Reporting & analytics is something we rely on for our numbers & for planning strategies Cons Since its robust, it is complex & sometimes requires lot of investment of time to understand certain features Review Source RH Russ H. Event Technology Manager Events Services Used the software for: 2+ years ### "Create custom curated registration experiences without the fuss" October 28, 2025 5.0 I have curated many personalized user experiences with Cvent registration, and the entire Cvent ecosystem, and the platform is really easy to use, once you know where everything is and what the settings mean. Occasionally, I've had to turn to Cvent support, and I've found the agents very responsive, knowledgeable and friendly. The best value is to purchase the premium support, for me the wait times are greatly reduced, and for new users getting answers quickly is what is needed. Pros Cvent registration is honestly my go-to product for curating personal registration experiences. With features such as logic based questioning, payment processing, and having the ability to assign different questions to your different attendee types, I've not found anything that the Cvent registration system cannot do. Cons The UI can be a little fiddly to find the settings you want to use, as the platform is so full featured it can be overwhelming. The help section and Cvent community is a great place for resources, but there are very little contextualized help for features within the settings themselves. Occasionally, we get an unknown bug or an issue which stops me from saving, but a refresh usually solves it. For times when I need Cvent Support, the ticketing system is fabulous and very quick to respond, although navigating Valerie is a chore to get to an actual agent. Personally, I don't think their AI agent is quite there yet, and it's rather annoying the 'raise a new case' feature has been removed to leverage Valerie only in the first instance. Review Source SJ Sarah J. Vice President Events Services Used the software for: 2+ years ### "Cvent Attendee Hub Delivers Consistent, High-Quality Experiences" October 26, 2025 5.0 Overall, my experience with Cvent Attendee Hub has been excellent. I’ve used it for nearly a decade across two organizations and most recently for our R-CON: Digital Twins and R-CON 2026 conferences. It consistently provides a reliable, engaging platform for attendees and a robust management system for planners. It has allowed us to elevate the attendee experience, streamline communication, and gain insights we couldn’t capture otherwise. While there’s always room for flexibility improvements, Cvent remains one of the most comprehensive and trusted tools for managing complex, multi-day events. Pros The Attendee Hub creates a professional experience for both in-person and virtual attendees. I love how intuitive the interface is for navigating sessions, speakers, and exhibitors. The engagement tools—like live Q&A, polls, and discussion features—help drive audience participation and make hybrid experiences more interactive. From an organizer’s perspective, the analytics and post-event reporting are incredibly valuable for tracking engagement and improving future events. I like that the after sessions are recorded, they are available in the on-demand library. Cons While the Attendee Hub is a powerful platform, it isn’t always as intuitive as it could be—some features take time to learn or require extra steps to configure. I also wish there was more flexibility to customize the page layouts and visual design so we could fully match our branding and create the exact look and feel we envision for our events. Review Source WG Wilmer G. Client Services Executive Events Services Used the software for: 1-2 years ### "A Powerful Platform with a Learning Curve Worth Climbing" August 4, 2025 5.0 Pros What I liked most about Cvent Event Management is how it centralized and automated every step of the event planning process. From registration and agenda building to email communications and reporting, everything was streamlined in one platform. The customizable registration forms and workflows saved us hours of manual work, and the ability to track real-time data gave us better control over attendee engagement and event performance. It made planning large-scale events feel far more manageable and efficient. Cons What I liked least about Cvent Event Management is the learning curve when first getting started. The platform is incredibly robust, which is great long-term, but it can feel overwhelming at first, especially for users who are new to event tech. Some features and settings aren't always intuitive and require training or support to fully understand. That said, once you get familiar with the system (and take advantage of Cvent’s support resources and knowledge base), it becomes a powerful tool that’s well worth the investment of time upfront. Review Source Madison L. Healthcare Training Event Manager Hospital & Health Care Used the software for: 2+ years ### "I love AttendeeHub" August 6, 2025 5.0 I love using Attendee Hub and continue to enjoy the upgrades that they are consistently making to the app. The new upgrades include more changes to better align with our branding. Pros Ease of Use for Cvent Admin creation as well as for Onsite Attendees. Other than getting everyone in to the app, they have no issues with using the app. I love that everyone has the agenda in the palm of their hand. They can also connect with fellow attendees or send me a message if they have questions or concerns while onsite. Cons Unfortunately, the app is not compatible with all phone types. Some of our attendees are older, and therefore, have older phones. The app requires a certain age of IOS for iPhones. Also the app is not available for Amazon phones or any phone outside of IOS or Android. Review Source GR Gina R. Marketing lead Coordinator Computer Software Used the software for: 2+ years ### "Very Satisfied Client" February 23, 2026 5.0 Fabulous, plus if I ever need it, your friendly and very helpful staff is only a phone call away for me. Pros Most everything. I like how easy it is to register someone on my own. I like having the option of sending them a notification or not to. I like that I am able to manually register someone even when registration is full. I also like that I am able to cancel someone's registration. I last used this option to unregister a group of people who were all from the same company. This comes in handy, too, when competitors register. Cons From 'Attendee List' under 'Actions", I am unable to export a list of registrants. (It only allows me to import a list) Review Source KM Kelli M. Associate Director Non-Profit Organization Management Used the software for: 2+ years ### "Attendee Hub Review" August 26, 2025 4.0 Overall, it's been a great tool for us. While I'd love to see some improvements to some appearance issues, I think it's getting better every day. With the addition of the Cvent AI, this is going to be a must-have tool for any of our events. Pros Attendee Hub is a great resource for our registrants. We used the old mobile app, and this is a huge improvement. AttendeeHub simplifies session selection, and it also gives us tools to inform our guests of important information. Cons It's mostly session selection UI. I would like AttendeeHub on the computer to look the same as the mobile app. I would also like to be able to customize the look of the page more, mostly being able to make grouping of sessions more obvious like in the session widget in registration. Finally, our guests do get very confused by not having a completed button showing that they're done with session selection. Review Source GR Gina R. Marketing lead Coordinator Computer Software Used the software for: 1-2 years ### "New User to Cvent" April 7, 2025 5.0 I have enjoyed learning and becoming more proficient. Pros It's very versatile for use with all types of events! Virtual, In=person, hybrid, simple, complex. Cons It is hard to learn all aspects of it. Can be short on trainers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Wanted more features, with a similar price. Review Source FB Francis B. Events Hospitality Used the software for: 2+ years ### "Great Experience " February 23, 2026 5.0 Great experience with Cvent registration! We haven't had an issues with it and it's great for our clients to set up too. Pros Its pretty easy to set up as well as the process is great for our clients! They love the ease of registering and then processing their payment too! Cons Customer support for setting up your registration is not as good and I wish they would help walk you through what exactly it should look like, but I believe it's an extra paid service. Review Source HS Heather S. Content Administrator Airlines/Aviation Used the software for: 1-2 years ### "Cvent Attendee Hub" June 9, 2025 5.0 Going from a system that is literally from the 80s, attendee hub has made my work life so much better. No more manual entry of multiple things. Pros Easy for users as well as attendees. Makes things more streamlined. Finally something from this century that actually makes my job easier. Cons Nothing. There is not one thing I dislike and this makes my job so much easier. Looking forward for more to come from Cvent Alternatives considered [Morressier](https://www.capterra.com/p/182553/Morressier/) Reason for choosing Cvent Event Management does more and works better for what we need Review Source mJ maggie J. event technologist Building Materials Used the software for: 2+ years ### "event technologist" June 10, 2025 5.0 overall its great and easy to use and adds value to our events. the q&A feature is especially helpful during large group meetings. Pros I love how intuitive it is and customizable the theme graphics are. It enhances our engagement with exhibitors and attendees Cons I wish it integrated custom fields. For example we use custom fields for company instead of company field in registration. The default company field is in the app, but not the custom one. this requires manual transfer of data to get it to show in the attendee list. very heavy lift for 70+ events a year! Review Source JT Joy T. Director, Global Events Pharmaceuticals Used the software for: 2+ years ### "Real use of Attendee Hub" October 15, 2025 5.0 Have been using it for a number of years now and found it does everything we need. Product development is quite rapid. Pros Ease of set-up. Ease of use by attendee. Able to brand appropriately. Being able to update information live. Push notifications. Being able to segment audiences. Value add for sponsors. The way it connects seamlessly to Cvent itself and pulls in all the important information. Cons Takes time to learn everything it can do. Sometimes confusing as to which option to pick, especially on the home page. 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