--- title: "Cvent Event Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cvent Event Management the right Festival Management solution for you? Explore 1099 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Cvent Event Management 4.5 (1099) [View alternatives](https://www.capterra.com/p/26318/Cvent-Event-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Cvent Event Management Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews NT Nicolth T Manager, Meeting CoordinationEvents Services, 51 - 200 employeesUsed the software for: More than 2 years. “It is a great all-in-one platform for building your website and managing budgets, marketing, and sourcing. Since our company handles all these aspects, it helps streamline attendee management—including reservations and direct communication with the air desk—and makes it easy to manage everything with our clients.“ July 13, 2026 KF Kristin F Event Technology ManagerLaw Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Scaling down is difficult, or trying to find solutions that do not fit into the pre-built widget, ie, hotel, payments etc“ July 14, 2026 LB Lauretta B VP, Corporate AccessFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “It makes the enter process of creating a site, collecting your registrations, and executing the actual event much more seamless.“ July 14, 2026 KC Karen C Event StrategistEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “For my clients who live and die by finanacial reports, I have had to customize reports or send follow up documentation to show how the money on the dashboard matches or does not match what has been deposited into the account. “ September 22, 2025 NK Nikita K Associate- Business System AdminPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “End to End workflow integration, configurable registration & forms is something that we use on daily basis for the event customization & Cvent really is advanced to accommodate our needs.“ February 16, 2026 KS Katrina S Senior Corporate Event PlannerFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I feel like there are a lot of templates that no one uses, maybe start combining them and make it more clear.“ July 14, 2026 SJ Sarah J VP of EventsEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “After using it for nearly 10 years, I trust the system to support high-volume registration, complex agendas, and detailed communication plans.“ November 14, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The interface in some areas feels a bit clunky and could use a modern refresh to match newer competitors.“ December 9, 2025 ## Showing most helpful reviews Showing 1-25 of 1099 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mario G. Creative Events Services Used the software for: 2+ years ### "Powerful, Reliable, and Worth the Investment – If You’re Ready to Learn It" August 8, 2025 5.0 Very positive. It’s a highly stable and professional platform we trust for IT and pharma events, from product launches to roadshows. Support can be slow, so we rely on the Community first, but the system itself has never failed us during an event. Great value if you use it fully and invest time in learning it. Pros The registration system and post-event follow-up tools. We love how easily we can track attendees, filter qualified leads for our clients, and send automated surveys. The email and website builder is also super intuitive—very visual and fast to work with. Cons The learning curve. Cvent is packed with features, but it takes time to master. There are constant updates and new tools, so you really have to stay on top of training. Also, the cost is high—especially for teams in Latin America. Switched from [Eventtia](https://www.capterra.com/p/141780/Eventtia/) We actually use both platforms. Eventtia is much more affordable and faster for basic events—we can set up a registration in minutes, which is great when time and budget are tight. Cvent, while far more powerful and professional, takes longer to configure. Even when cloning events, there’s a lot of manual setup, so sometimes it’s easier to start from scratch. We use Cvent for larger, more complex events where we need advanced tracking, reporting, and integration. Review Source SP Sharna P. Chief Operating Officer Events Services Used the software for: 2+ years ### "Making Event Check-In Easy and Efficient" April 15, 2026 5.0 Overall, our experience with Cvent OnArrival 360 has been very positive. It has helped streamline our event operations, especially during check-in, and has made the process more efficient for both our team and attendees. As we continue to use the platform, we keep discovering new features that add value, and we appreciate that Cvent consistently enhances the system with new capabilities. Pros Cvent OnArrival 360 has made our event check-in process much smoother and more efficient. The platform is easy to use, and our team continues to get more value from it as we learn its features. We also appreciate that Cvent improves the system and adds new services, which helps us enhance the overall attendee experience Cons There can be a bit of a learning curve when first getting started, especially when exploring more advanced features. Some functions are not immediately intuitive, and it can take time for the team to fully understand and utilize everything the platform offers. Alternatives considered [Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing Cvent Event Management We chose Cvent OnArrival 360 because it integrates well with the rest of the Cvent platform and provides a reliable, all-in-one solution for event check-in and attendee management. It felt like the best fit for our needs compared to other options. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) \*\*Not Eventbrite but couln't get past this without selecting something\*\* SmartReg was a very outdated system back when we used it in 2017 and prior. Review Source WG Wilmer G. Customer Services Lead Events Services Used the software for: 1-2 years ### "Great product from Cvent" September 6, 2026 4.0 Pros This helps us understand how to get the most out of the different tools available in Cvent. Although each tool can be used in different ways depending on the specific needs of an event, it is helpful to understand the core functionality and the foundation of each one. For example, the pricing tool can be adapted and configured in different ways depending on the requirements of the event. Cons It probably just shows you the way the tool is normally used, particularly for most hotel reservations. However, I think it could be expanded to better accommodate larger-scale events like the ones we manage, where the requirements can be more complex and may need greater flexibility. Review Source Samantha H. Digital Content Manager Information Technology and Services Used the software for: 2+ years ### "Did it's job." January 9, 2026 2.0 We were Cvent Attendee Hub users for quite some time, and we learned that the bar would stay in the same place as far as expectations went. Overall, it was a functioning service, but not the best. Pros I felt as though attendees and app users were entertained and kept busy with the many features made available to them throughout our event. Cons I felt like some features were a bit buggy and/or would get stuck in BETA testing, even though they had previously been communicated as being made available in time. Review Source SD Shelley D. Manager, Event Technology Information Technology and Services Used the software for: 2+ years ### "Cvent Connect Review" July 13, 2026 5.0 Pros Event Registration & Customer Support. We have used Cvent since and are overall very happy with the product. Cons Cost on add ons. Can get very pricey. We recently purchased the MRF and Budgeting tool and in addition we had to purchase support hours in addition and it got costly. Reason for choosing Cvent Event Management Cvent was able to give us the best pricing on our renewal after negotiations Review Source DL David L. Registration Specialist Hospital & Health Care Used the software for: 2+ years ### "CVENT - the Easy Registration Process!" September 30, 2025 5.0 The CVENT registration process is easy to use. Sometimes we have issues with attendees choosing the wrong admission item, but that is on them. The use of templates is also a game changer. We can just update the thing we need and delete what we don't. Pros CVENT registration has come a long way over the years. They have both tightened the ship and expanded as well. The introduction of Apple/Google pay is a game changer. The payment process is easy. Customer support is sometimes wrong with their information, so I contact a specialist for more help. The Event management tool is now a breeze to use. With the new pricing section, inputing prices and refund is super easy. Cons The only con I have to report is with the Guest widget. You should be able to connect an admission item to it to isolate who gets to see the guest widget. Registration types doesn't cut it. So, fix the issue please! Switched from [eShow](https://www.capterra.com/p/80061/eShow/) Not as many features as Cvent. The bells and whistles in eShow weren't enough for us. Review Source KG Kalani G. Director, Program Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Customize your attendee experience" July 13, 2026 5.0 Overall, I am very excited to be implementing Cvent Event Management across a wide variety of program types. I believe it will help take our programs to the next level, not only from an internal coordination point of view but also from a customer experience. Pros Cvent Event Management is fairly new to my organization, but we're already excited about using it to be able to customize the event experience for our attendees. Being able add our branding seamlessly into the process is also incredibly important to us. Cons The largest con so far with Cvent Event Management is the learning curve. It does take some time to get set up and feel comfortable using it. Alternatives considered [Gatsby](https://www.capterra.com/p/197382/Gatsby/) Reason for choosing Cvent Event Management The price was similar for a much better and more developed product with more stability and support. Review Source VR Verified Reviewer Board Member Education Management Used the software for: 6-12 months ### "Powerful Platform for managing Large Events!" July 13, 2026 5.0 We have loved our experience with Cvent. Our 2026 conference was our first year with Cvent. We have learned so much and have had amazing support from the Cvent team! We are looking forward to working with Cvent with our future conferences. Pros Cvent provides an all-in-one platform that simplifies managing our conference needs. The registration process has saved us so much time and so many headaches. Cons There is defiantly a learning curve and some features are hidden behind menus. Certain workflows require more clicks. Switched from [Sched](https://www.capterra.com/p/125306/Sched-org/) SCHED did not meet our needs. We still needed badging and Payment management. Review Source KF Kristin F. Event Technology Manager Law Practice Used the software for: 2+ years ### "Cvent Event Management Review" July 14, 2026 4.0 Pros Ease of use - the interface is intuitive and I love the drag and drop website builder to ensure the reg pages flow correctly Cons Scaling down is difficult, or trying to find solutions that do not fit into the pre-built widget, ie, hotel, payments etc Alternatives considered [RainFocus](https://www.capterra.com/p/188584/RainFocus/) Reason for choosing Cvent Event Management Global knowledge on the team of the Cvent products Review Source JL Jewel L. Campus Minister Non-Profit Organization Management Used the software for: 2+ years ### "Game-Changer!" July 6, 2026 5.0 Pros Cvent OnArrival has made the registration process for our event super fast. We went from 600 registrants to over 2,000, and this tool is a game-changer for our attendees and class management. Great product! Cons I cannot think of anything that I dislike about Cvent OnArrival. Our team took the time to learn and is working very well with the product. Switched from [Brushfire](https://www.capterra.com/p/154387/Brushfire/) Our event grew and needed a product that could scale with our growth. Review Source NK Nikita K. Associate- Business System Admin Pharmaceuticals Used the software for: 2+ years ### "Cvent - Great solution for modern event management!" February 16, 2026 4.0 Overall, Cvent delivers end-to-end event management with strong governance and analytics, particularly suited for organizations running recurring, complex events. Value is maximized when teams invest in upfront templates, clear processes, and integration testing. Pros End to End workflow integration, configurable registration & forms is something that we use on daily basis for the event customization & Cvent really is advanced to accommodate our needs. Reporting & analytics is something we rely on for our numbers & for planning strategies Cons Since its robust, it is complex & sometimes requires lot of investment of time to understand certain features Review Source DB David B. Event Technology Manager Hospitality Used the software for: 2+ years ### "New but Known!" July 14, 2026 5.0 I've been working with Cvent for over a decade and this software continues to amaze me They continue to push the envelope and bring on new partners every time you turn around Pros The fact that the system ties so seamlessly together and allows all our clients the ability to see what we "want them" to see. We don't have to run multiple systems Cons it makes it hard to pivot when new features come out and in the technology world it is extremely difficult to make sure they all talk well. Review Source CT Camille T. Event Manager Financial Services Used the software for: 1-2 years ### "Registration site build is easy to use" July 15, 2026 4.0 Cvent has a ton of features that can streamline your attendees' registration journey. You can customize so many different aspects and ensure each registrant has the right questions to answer (path). Pros Very robust - all features in one place. Easy to use for registration website building with drag and drop ability. Cons Language management - wish there was a web designer for different languages as opposed to using language management. Review Source SJ Sarah J. Vice President Events Services Used the software for: 2+ years ### "Cvent Attendee Hub Delivers Consistent, High-Quality Experiences" October 26, 2025 5.0 Overall, my experience with Cvent Attendee Hub has been excellent. I’ve used it for nearly a decade across two organizations and most recently for our R-CON: Digital Twins and R-CON 2026 conferences. It consistently provides a reliable, engaging platform for attendees and a robust management system for planners. It has allowed us to elevate the attendee experience, streamline communication, and gain insights we couldn’t capture otherwise. While there’s always room for flexibility improvements, Cvent remains one of the most comprehensive and trusted tools for managing complex, multi-day events. Pros The Attendee Hub creates a professional experience for both in-person and virtual attendees. I love how intuitive the interface is for navigating sessions, speakers, and exhibitors. The engagement tools—like live Q&A, polls, and discussion features—help drive audience participation and make hybrid experiences more interactive. From an organizer’s perspective, the analytics and post-event reporting are incredibly valuable for tracking engagement and improving future events. I like that the after sessions are recorded, they are available in the on-demand library. Cons While the Attendee Hub is a powerful platform, it isn’t always as intuitive as it could be—some features take time to learn or require extra steps to configure. I also wish there was more flexibility to customize the page layouts and visual design so we could fully match our branding and create the exact look and feel we envision for our events. Review Source TN Tanya N. Events Technology and Innovation Manager Non-Profit Organization Management Used the software for: 2+ years ### "Don't look any further - Cvent is for you" August 5, 2026 5.0 Cvent customer support is awesome. The UX team really listens to feedback and implements features based on your feedback. Pros Cvent is the most robust event management tool in the market. You will find that most other platforms out there do x or y but they won't do everything. Cvent does it all! Cons Some of their products could improve. Specifically, Speaker Resource Center and Abstrat Management. But the rest of their products are solid. Review Source IR Isaiah R. Conference Events manager Government Relations Used the software for: 1-2 years ### "A must do at CVENT Connect " July 14, 2026 5.0 I'm going to have to revert to the first question. The overall inclusion of being integrated with all apps. There as plenty of expertise to help and answer questions. Pros The overall inclusion of being integrated with all apps. There as plenty of expertise to help and answer questions. Cons I believe all areas were covered, so I don't have much to say I disliked or lacked. All areas were present and it will only get better! Review Source NG Nicole G. SMMS Operator Financial Services Used the software for: 2+ years ### "My Cvent Experience" September 11, 2025 5.0 Ive been using Cvent for over 10 years now, and it has definitely grown and enhanced alot over the years. I think its great that they have so many new integrations now which gives lots of options for different groups / users. I would like to see the Product Development requests prioritized though if its something that is a big pain point (budget functionality, or Reporting). Pros It is an all-encompassing tool / platform that has the most indepth features. We have looked at numerous other platforms to always compare and ensure that we are getting the best value for money - and this user interface always seems to be the most robust! Cons I think that there is too much emphasis on the "look" of things, rather than the functionality of things. Some features are available but not fully updated / meet the performance levels as they used to be before they were "updated", so it makes it hard to have a consistent structure and process. For Training, we have to re-teach it often, but not because the tool has developed but more so how to find the buttons has changed. Review Source SY Sara Y. Meeting Event Manager Events Services Used the software for: 2+ years ### "Registration Option" November 18, 2025 4.0 Works well for large programs. I appreciate the flexibility it offers for managing complex events, including multiple sessions and pricing tiers. The reporting tools are robust and provide real-time insights, which helps with tracking registrations and making data-driven decisions. Automation features like confirmation emails and reminders save time and reduce manual work. Pros Custom Report Building. Ease of navigation. Automated confirmations, reminders, and waitlist management. Cons Some limitations to the web build. Need to better be able to distinguish if credit card collection is necessary for an IPO room. Review Source ER Erika R. Events Manager Information Technology and Services Used the software for: 6-12 months ### "Cvent Registration provided a great first impression at our customer conference" October 9, 2025 4.0 This was my first event using Cvent at an event. Overall, I felt like I could jump right in. My goal is to take what I have learned from Cvent Connect and make our registration even more customized for the attendee but simpler to manage for staff managing on the backend. I will also be utilizing Audience Segments in the future, so that we can push out customized messaging onsite to select people. Word to the wise - new Cvent users will learn tips and tricks by becoming Cvent Certified and attending Cvent Connect! Pros As a first-time user, utilizing this tool at a conference my company hosted allowed for quick, hassle-free onsite check-in. Attendees used kiosks to enter their name and their badge was printed immediately. The ability to create multiple registration paths allowed us to customize the attendee's experience from the moment they registered to first meeting them onsite. Cons We had multiple identifiers that indicated lanyard color, welcome message, and check-in gift (raffle winner, awards winner, speaker, etc.) but would like to explore how to make these distinctions even clearer for future events. The attendees should never see or feel a sense of confusion from check-in staff, which did occasionally happen. Review Source MG Melissa G. Group and Meetings Manager Airlines/Aviation Used the software for: 6-12 months ### "Fantastic Customer Service" July 14, 2026 5.0 My overall experience has been very positive. It is user friendly - as I have been able to teach myself the basics. As with every event, I learn something new every time I build a new event. Pros The customer support for Cvent Event Management is like no other. It is one phone call away, anytime. They are always able to understand my problem, answer my questions, figure out a solution and work with me to make sure the site works correctly. The professionalism, patience and confidence they give me makes me believe that I will never have an issue that Cvent can't resolve! Cons There are so many functions with Cvent that I feel I don't have the time to take full advantage of all they have to offer. Review Source MS Meagan S. Event Technology Specialist Hospitality Used the software for: 2+ years ### "Headed in the Right Direction" June 11, 2025 4.0 Overall, its a great way to capture all the attendee's information in one platform. However, there are some wonderful opportunities to grow it in the future. Pros I love the waitlist feature that is available for sessions. Right now we have been doing some manual work, creating advanced rules to limit attendees from waitlisting on multiple sessions. It would be really cool to see there be a waitlist ranking feature - where you could rank what sessions you want to join in order though. Cons The limitations to only having one session widget - making the session selections ENDLESSLY long. One of our clients does MANY incentive programs, often in international locations, offering multiple days of activities and dine arounds. It would be nice to be able to split activity selections into different days, avoiding the extremely lengthy session selections. Review Source Keani K. Passenger Relations Events Services Used the software for: 2+ years ### "WE LOVE CVENT" August 1, 2025 5.0 I rely on registration everyday to collect information I need to build reports for each of my events Pros The easy and customizable process. Easy to ask exactly what we need to complete our travel services while also taking payments in a secure and safe way for our attendees. Cons The toughest thing would be session building and making sure questions in registration match with reporting needs. Review Source AB Allison B. Corporate Events Specialist Financial Services Used the software for: 2+ years ### "Cvent Registration Provides Comprehensive and Customizable Tools" October 21, 2025 5.0 Overall I find the tool to be comprehensive and intuitive on my side while quickly capturing information from registrants. Pros The ease of capturing customized attendee information. It allows me to ensure I'm getting the information I need - and ONLY the information I need - from attendees without requiring them to provide unnecessary information. Cons It can be a little clunky to toggle from registration to registration when you are quickly trying to make mass updates. Additionally, I'd like to see some upgraded features when it comes to the email confirmation side - I can never truly see what my attendees are seeing unless I actually submit test registrations myself. Review Source Christie S. Meetings and Membership Director Government Relations Used the software for: 1-2 years ### "Registering with ease" August 20, 2025 4.0 Overall it’s a tried and true software that hotels use and gets us easy access to block rooms and events Pros Payment Processing is great because there are no cc fees. This Makes it better for our attendees and saves our association lots of money Cons Bugs and issues come up frequently. Sometimes the platform seems a bit archaic so simple that it trips people up Review Source SL Stephanie L. EA Building Materials Used the software for: 2+ years ### "Makes it easy!" May 29, 2026 5.0 Pros Onarrival helps streamline registration and makes it seamless. Being able to register onsite and keep real time updates on attendance has been a game changer Cons Printing times are a little slow for what I would like to have. I know there are a lot of variables which includes rushes or wifi connections, however that is my one complaint Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.