--- title: "Cvent Event Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cvent Event Management the right Event Management solution for you? Explore 1099 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/" page_type: "reviews" language: "en" --- Cvent Event Management 4.5 (1099) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Cvent Event Management Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews NT Nicolth T Manager, Meeting CoordinationEvents Services, 51 - 200 employeesUsed the software for: More than 2 years. “It is a great all-in-one platform for building your website and managing budgets, marketing, and sourcing. Since our company handles all these aspects, it helps streamline attendee management—including reservations and direct communication with the air desk—and makes it easy to manage everything with our clients.“ July 13, 2026 KC Karen C Event StrategistEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “For my clients who live and die by finanacial reports, I have had to customize reports or send follow up documentation to show how the money on the dashboard matches or does not match what has been deposited into the account. “ September 22, 2025 LB Lauretta B VP, Corporate AccessFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “It makes the enter process of creating a site, collecting your registrations, and executing the actual event much more seamless.“ July 14, 2026 KF Kristin F Event Technology ManagerLaw Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Scaling down is difficult, or trying to find solutions that do not fit into the pre-built widget, ie, hotel, payments etc“ July 14, 2026 NK Nikita K Associate- Business System AdminPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “End to End workflow integration, configurable registration & forms is something that we use on daily basis for the event customization & Cvent really is advanced to accommodate our needs.“ February 16, 2026 KS Katrina S Senior Corporate Event PlannerFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I feel like there are a lot of templates that no one uses, maybe start combining them and make it more clear.“ July 14, 2026 ER Erika R Events ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “My goal is to take what I have learned from Cvent Connect and make our registration even more customized for the attendee but simpler to manage for staff managing on the backend.“ October 9, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The interface in some areas feels a bit clunky and could use a modern refresh to match newer competitors.“ December 9, 2025 ## Showing most helpful reviews Showing 1-25 of 1099 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caroline T. Global Events Technology Coordinator Program Development Used the software for: 2+ years ### "Cvent Event Mangement - Your One Stop Shop!" July 13, 2026 5.0 Overall, I find the Cvent Event Management experience pretty seamless and am currently trying to get all of my clients into Cvent for all aspects of their event to make their experience easier, and selfishly mine :) Pros I love how everything is all connected all the way from the speaker experience to the attendee registration so that way when you get to building the website and mobile app everything is done for you! So easy to use and once those items are built out in the backend you have more time to customize your websites and mobile apps for a great user experience. Cons The only con I would say is that with all of Cvent's awesome changes, there can sometimes be bugs that have us run into issues when publishing our sites when too many things are operating. Review Source SD Shelley D. Manager, Event Technology Information Technology and Services Used the software for: 2+ years ### "Cvent Connect Review" July 13, 2026 5.0 Pros Event Registration & Customer Support. We have used Cvent since and are overall very happy with the product. Cons Cost on add ons. Can get very pricey. We recently purchased the MRF and Budgeting tool and in addition we had to purchase support hours in addition and it got costly. Alternatives considered [Stova](https://www.capterra.com/p/88289/Stova/) Reason for choosing Cvent Event Management Cvent was able to give us the best pricing on our renewal after negotiations Review Source Samantha H. Digital Content Manager Information Technology and Services Used the software for: 2+ years ### "Did it's job." January 9, 2026 2.0 We were Cvent Attendee Hub users for quite some time, and we learned that the bar would stay in the same place as far as expectations went. Overall, it was a functioning service, but not the best. Pros I felt as though attendees and app users were entertained and kept busy with the many features made available to them throughout our event. Cons I felt like some features were a bit buggy and/or would get stuck in BETA testing, even though they had previously been communicated as being made available in time. Review Source KG Kalani G. Director, Program Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Customize your attendee experience" July 13, 2026 5.0 Overall, I am very excited to be implementing Cvent Event Management across a wide variety of program types. I believe it will help take our programs to the next level, not only from an internal coordination point of view but also from a customer experience. Pros Cvent Event Management is fairly new to my organization, but we're already excited about using it to be able to customize the event experience for our attendees. Being able add our branding seamlessly into the process is also incredibly important to us. Cons The largest con so far with Cvent Event Management is the learning curve. It does take some time to get set up and feel comfortable using it. Alternatives considered [Gatsby](https://www.capterra.com/p/197382/Gatsby/) Reason for choosing Cvent Event Management The price was similar for a much better and more developed product with more stability and support. Review Source VR Verified Reviewer Board Member Education Management Used the software for: 6-12 months ### "Powerful Platform for managing Large Events!" July 13, 2026 5.0 We have loved our experience with Cvent. Our 2026 conference was our first year with Cvent. We have learned so much and have had amazing support from the Cvent team! We are looking forward to working with Cvent with our future conferences. Pros Cvent provides an all-in-one platform that simplifies managing our conference needs. The registration process has saved us so much time and so many headaches. Cons There is defiantly a learning curve and some features are hidden behind menus. Certain workflows require more clicks. Switched from [Sched](https://www.capterra.com/p/125306/Sched-org/) SCHED did not meet our needs. We still needed badging and Payment management. Review Source KF Kristin F. Event Technology Manager Law Practice Used the software for: 2+ years ### "Cvent Event Management Review" July 14, 2026 4.0 Pros Ease of use - the interface is intuitive and I love the drag and drop website builder to ensure the reg pages flow correctly Cons Scaling down is difficult, or trying to find solutions that do not fit into the pre-built widget, ie, hotel, payments etc Alternatives considered [RainFocus](https://www.capterra.com/p/188584/RainFocus/) Reason for choosing Cvent Event Management Global knowledge on the team of the Cvent products Review Source NT Nicolth T. Manager, Meeting Coordination Events Services Used the software for: 2+ years ### "Easy to use" July 13, 2026 4.0 We handle a number of websites and events each year, and I think it’s a very good product; my only issue is the occasional connection problem between Cvent Management and OnArrival, but we are already working with client support to resolve it. Pros It is a great all-in-one platform for building your website and managing budgets, marketing, and sourcing. Since our company handles all these aspects, it helps streamline attendee management—including reservations and direct communication with the air desk—and makes it easy to manage everything with our clients. The ability to send mass emails regarding events is another advantage. Cons Websites either don't let us customize things as much as we'd like, or sometimes they don't give us creative freedom. Review Source Jaclyn Rose G. Events Support Specialist Hospitality Used the software for: 2+ years ### "Cvent is the best Event Management tool " August 19, 2026 5.0 We use Passkey, OnArrival, and Attendee Hub and really enjoy the quality of the products. We look forward to learning more about the system and all it has to offer. Pros I've been using Cvent for years and do believe it is the best system for registration and event housing. Cons At this time, I do not have any cons to mention. It is an easy system to navigate and there are countless training modules for you to reference should you need help. Review Source DB David B. Event Technology Manager Hospitality Used the software for: 2+ years ### "New but Known!" July 14, 2026 5.0 I've been working with Cvent for over a decade and this software continues to amaze me They continue to push the envelope and bring on new partners every time you turn around Pros The fact that the system ties so seamlessly together and allows all our clients the ability to see what we "want them" to see. We don't have to run multiple systems Cons it makes it hard to pivot when new features come out and in the technology world it is extremely difficult to make sure they all talk well. Review Source jon J. Sr. Global Webmaster Computer Software Used the software for: 2+ years ### "We can't run our event without Cvent" August 10, 2026 5.0 We could not manage our event without Cvent. Working with their Customer Success Manager is key to learning and understanding the system. Pros Cvent Event Management is a complete ecosystem for managing our event. It covers every thing from planning & sourcing to registrations & agenda to event app & surveys and post-event content. Cons There are a lot of setting and configurations at every stage of your event lifecycle. If you want the system to behave a specific way, it usually can be configured but you many need to dig into the application. It takes some time to learn where all the settings are located. Review Source SP Sharna P. Chief Operating Officer Events Services Used the software for: 2+ years ### "Making Event Check-In Easy and Efficient" April 15, 2026 5.0 Overall, our experience with Cvent OnArrival 360 has been very positive. It has helped streamline our event operations, especially during check-in, and has made the process more efficient for both our team and attendees. As we continue to use the platform, we keep discovering new features that add value, and we appreciate that Cvent consistently enhances the system with new capabilities. Pros Cvent OnArrival 360 has made our event check-in process much smoother and more efficient. The platform is easy to use, and our team continues to get more value from it as we learn its features. We also appreciate that Cvent improves the system and adds new services, which helps us enhance the overall attendee experience Cons There can be a bit of a learning curve when first getting started, especially when exploring more advanced features. Some functions are not immediately intuitive, and it can take time for the team to fully understand and utilize everything the platform offers. Alternatives considered [Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing Cvent Event Management We chose Cvent OnArrival 360 because it integrates well with the rest of the Cvent platform and provides a reliable, all-in-one solution for event check-in and attendee management. It felt like the best fit for our needs compared to other options. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) \*\*Not Eventbrite but couln't get past this without selecting something\*\* SmartReg was a very outdated system back when we used it in 2017 and prior. Review Source DL David L. Registration Specialist Hospital & Health Care Used the software for: 2+ years ### "CVENT - the Easy Registration Process!" September 30, 2025 5.0 The CVENT registration process is easy to use. Sometimes we have issues with attendees choosing the wrong admission item, but that is on them. The use of templates is also a game changer. We can just update the thing we need and delete what we don't. Pros CVENT registration has come a long way over the years. They have both tightened the ship and expanded as well. The introduction of Apple/Google pay is a game changer. The payment process is easy. Customer support is sometimes wrong with their information, so I contact a specialist for more help. The Event management tool is now a breeze to use. With the new pricing section, inputing prices and refund is super easy. Cons The only con I have to report is with the Guest widget. You should be able to connect an admission item to it to isolate who gets to see the guest widget. Registration types doesn't cut it. So, fix the issue please! Switched from [eShow](https://www.capterra.com/p/80061/eShow/) Not as many features as Cvent. The bells and whistles in eShow weren't enough for us. Review Source RG Robin G. Events and Chapter Engagement Assistant Manager Non-Profit Organization Management Used the software for: 2+ years ### "Happy with Cvent Registration" October 28, 2025 5.0 Overall I am very happy with Cvent Registration and look forward to updates/improvements on the reports and website design. Pros I really like the ability to test reg. before going live and make tweaks/updates as needed throughout the reg. process. I also LOVE the Event in a box for onsite badge printing, it was a game changer for us in 2025! Cons the reports are not the most user friendly, not always sure which report to run based on some of the vague titles. Alternatives considered [EventMobi](https://www.capterra.com/p/122146/EventMobi/) Reason for choosing Cvent Event Management best price for what is provided, used previously and renewed contract based on history with Cvent. Review Source CP Cassie P. Senior Manager, Marketing and Corporate Events Financial Services Used the software for: Less than 6 months ### "From 0 to 60 in No Time" November 11, 2025 5.0 We have been so impressed with Cvent Attendee Hub so far, and we're looking forward to enhancing our events into the new year. Pros Cvent Attendee Hub allowed our organization to take full control of our in-person, hybrid, and virtual events while offering our attendes an elevated and intuitive experience. From the mobile app to the desktop website for virtual events, we have transformed how we offer events to our advisors in a short amount of time. Cons There was a steep learning curve when using Attendee Hub, and because it is so customizable, the options for personal branding and editing were intimidating at first. That being said, the support resources available and even the AI bot Valerie have made navigating the platform much easier. Switched from [EventCreate](https://www.capterra.com/p/147664/EventCreate/) We had outgrown EventCreate and needed a platform that would allow us to take over our virtual and hybrid events in-house rather than relying on a 3rd party. Review Source DB David B. Event Technology Manager Hospitality Used the software for: 2+ years ### "The BEST overall app for new and return events! " June 11, 2025 4.0 Building apps for 10+ years, this platform has a lot to offer all different types of clients and all different types of events. There's a nice blend of personalization for the attendee while ensuring the branding and colors align with their brand guidelines. The interactive features help ensure the attendees can engage before, during and after the event, while we can capture this data for ROI. Pros I love that the mobile app is super intuitive for an attendee whether it's their first or tenth event. The information is clear where to find, but tied seamlessly into the registration site. Cons The ability to pivot a massive system such as Cvent can prevent some of the latest features to get implemented immediately as they ensure its solid throughout their entire ecosystem. Alternatives considered [SpotMe](https://www.capterra.com/p/151102/SpotMe/)[EventMobi](https://www.capterra.com/p/122146/EventMobi/) Reason for choosing Cvent Event Management The seemless integration with the registration and CRM Review Source HM Henry M. Sr Manager of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Advance Registration Customization Fan" June 9, 2025 4.0 Overall it's been great to be able to customize registration for different types of users, and it's good seeing advance reporting being created. Pros The ability to customize registration by different registration types, segment them via audience segments, and customize registration based on registration fields. Cons Not being able to do an overall registration goal. The restriction to 1 admission type per registrant. Some challenges with integration with our member platform Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Cvent Event Management It was a matrix comparison, and Cvent just seemed better with the addition add-on options. They also seem to be more establish and continuous innnovating Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) limited features for our needs. We were getting more personalized Review Source KS Kayla S. Event Manager Hospitality Used the software for: 2+ years ### "Event Management System Used Daily" May 11, 2026 5.0 My experience with Cvent Event Management has been overall positive. The platform is an essential tool that keeps our event info and data centralized, helping improve organization, efficiency, and collaboration. While some workflows could be more streamlined, the overall functionality and reliability make it very valuable event management solution. Pros Cvent Event Management is an imperative tool for our organization and is used daily by teams across the company. One of the biggest benefits is that it keeps all of our events and event data organized in one central location, making it easy to manage registrations, communications, reporting, and event details efficiently. Cons The cons of Cvent Event Management are fairly limited, but there are areas where the platform could be more efficient. At times, editing information can be time consuming because it requires navigating through multiple pages and clicks to make simple updates. Review Source SJ Sarah J. Vice President Events Services Used the software for: 2+ years ### "Cvent Attendee Hub Delivers Consistent, High-Quality Experiences" October 26, 2025 5.0 Overall, my experience with Cvent Attendee Hub has been excellent. I’ve used it for nearly a decade across two organizations and most recently for our R-CON: Digital Twins and R-CON 2026 conferences. It consistently provides a reliable, engaging platform for attendees and a robust management system for planners. It has allowed us to elevate the attendee experience, streamline communication, and gain insights we couldn’t capture otherwise. While there’s always room for flexibility improvements, Cvent remains one of the most comprehensive and trusted tools for managing complex, multi-day events. Pros The Attendee Hub creates a professional experience for both in-person and virtual attendees. I love how intuitive the interface is for navigating sessions, speakers, and exhibitors. The engagement tools—like live Q&A, polls, and discussion features—help drive audience participation and make hybrid experiences more interactive. From an organizer’s perspective, the analytics and post-event reporting are incredibly valuable for tracking engagement and improving future events. I like that the after sessions are recorded, they are available in the on-demand library. Cons While the Attendee Hub is a powerful platform, it isn’t always as intuitive as it could be—some features take time to learn or require extra steps to configure. I also wish there was more flexibility to customize the page layouts and visual design so we could fully match our branding and create the exact look and feel we envision for our events. Review Source MM Michele M. Team Coordinator Telecommunications Used the software for: 2+ years ### "Cvent Event Management 2025 Review" August 21, 2025 5.0 Pros Cvent Event Management allows me to plan and execute hybrid, in-person and virtual events. I also like that Cvent Event Management offers email marketing tools unlike alternatives. Cons Since I implemented Cvent Event Management in 2020, I have never encountered issues while registering, planning and executing events. Review Source ER Erika R. Events Manager Information Technology and Services Used the software for: 6-12 months ### "Cvent Registration provided a great first impression at our customer conference" October 9, 2025 4.0 This was my first event using Cvent at an event. Overall, I felt like I could jump right in. My goal is to take what I have learned from Cvent Connect and make our registration even more customized for the attendee but simpler to manage for staff managing on the backend. I will also be utilizing Audience Segments in the future, so that we can push out customized messaging onsite to select people. Word to the wise - new Cvent users will learn tips and tricks by becoming Cvent Certified and attending Cvent Connect! Pros As a first-time user, utilizing this tool at a conference my company hosted allowed for quick, hassle-free onsite check-in. Attendees used kiosks to enter their name and their badge was printed immediately. The ability to create multiple registration paths allowed us to customize the attendee's experience from the moment they registered to first meeting them onsite. Cons We had multiple identifiers that indicated lanyard color, welcome message, and check-in gift (raffle winner, awards winner, speaker, etc.) but would like to explore how to make these distinctions even clearer for future events. The attendees should never see or feel a sense of confusion from check-in staff, which did occasionally happen. Review Source MS Meagan S. Event Technology Specialist Hospitality Used the software for: 2+ years ### "Headed in the Right Direction" June 11, 2025 4.0 Overall, its a great way to capture all the attendee's information in one platform. However, there are some wonderful opportunities to grow it in the future. Pros I love the waitlist feature that is available for sessions. Right now we have been doing some manual work, creating advanced rules to limit attendees from waitlisting on multiple sessions. It would be really cool to see there be a waitlist ranking feature - where you could rank what sessions you want to join in order though. Cons The limitations to only having one session widget - making the session selections ENDLESSLY long. One of our clients does MANY incentive programs, often in international locations, offering multiple days of activities and dine arounds. It would be nice to be able to split activity selections into different days, avoiding the extremely lengthy session selections. Review Source GR Gina R. Marketing lead Coordinator Computer Software Used the software for: 1-2 years ### "New User to Cvent" April 7, 2025 5.0 I have enjoyed learning and becoming more proficient. Pros It's very versatile for use with all types of events! Virtual, In=person, hybrid, simple, complex. Cons It is hard to learn all aspects of it. Can be short on trainers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Wanted more features, with a similar price. Review Source PL Pamela L. Member Services Rep. Non-Profit Organization Management Used the software for: 1-2 years ### "CVent Overall Review" June 9, 2025 5.0 I like the software and sometime user friendly. Sometime with the saved modification it take some time updating on the website. Pros It is simple to set up and it is easier if the event or session is in optional selection to do easy modification. Cons It can sometime be difficult to modify and update. I sometime get confused between certain set up like the session and agenda. Review Source KH Kerri H. Event Manager Pharmaceuticals Used the software for: 2+ years ### "Pretty good - I have suggestions!" June 10, 2025 4.0 We enjoy the usage and data collection aspect, but the aesthetics can be challenging. Knowing how best to implement fonts, colors, where info lives, which buttons to press and where and in how many places. It can all be overwhelming and difficult to learn. Aesthetically, it's easy to make your reg site look unappetizing simply by not knowing how to use the tools provided. Pros I like that everything can live in one place. You can collect a lot of info and it's fairly simple for an attendee to use on the front end. Cons From a UX creator perspective, it can be clunky and difficult to navigate. There is a lot of information that lives in multiple places. I would love an "apply all" button for frequently repeated info, such as event name, date, contact info, location, etc. Review Source JT Joy T. Director, Global Events Pharmaceuticals Used the software for: 2+ years ### "Real use of Attendee Hub" October 15, 2025 5.0 Have been using it for a number of years now and found it does everything we need. Product development is quite rapid. Pros Ease of set-up. Ease of use by attendee. Able to brand appropriately. Being able to update information live. Push notifications. Being able to segment audiences. Value add for sponsors. The way it connects seamlessly to Cvent itself and pulls in all the important information. Cons Takes time to learn everything it can do. Sometimes confusing as to which option to pick, especially on the home page. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.