# Page 10 | Cvent Event Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Cvent Event Management the right Event Management solution for you? Explore 990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/26318/Cvent-Event-Management/reviews --- Cvent Event Management 4.5 (990) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 10 - Reviews of Cvent Event Management ## Showing most helpful reviews Showing 226-250 of 990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GG Ginger G. Director Education Management Used the software for: 2+ years ### "One-Stop-Shop for Events" December 6, 2023 4.0 Pros The platform is easy to use for the smallest or largest of events. You can capture all of the information needed to have a successful event. Cons It can be difficult to understand the language being used often researching features to better understand the set-up. The language isn't as intuitive as I would like. Review Source Amber S. Attendee Engagement Specialist Hospitality Used the software for: 6-12 months ### "Meets Most of our Needs" June 29, 2020 4.0 My experience with Cvent Event Management has been rather positive. While I may see a better way to set things up to be more efficient I think it does a good job of completing the job. Pros I feel the software is fairly easy to use. Learning to do the key functions I need on a daily basis didn't take much time at all. The extra learning tools available, such as the community, help out a lot when tackling new parts of the software I was still learning about. Cons Some of the features aren't very efficient and can add unnecessary time to work. The media library, for example, isn't set up in a very intuitive way at all. This can make it difficult for multiple users to keep track of the files causing extra work in the long run. My biggest issue with the software is the amount of clicks it can take to complete some tasks. It may be a small task but requires many steps. Review Source KO Katherine O. Electronic Communications Coordinator Used the software for: 2+ years ### "The Best Customer Service Meets Great Event Tech" June 9, 2018 5.0 The ability to scale an event management solution across our large, enterprise program was a huge win for my team! Pros Cvent's event management solution has plenty of flexible features that make logistics including registration and session tracking a breeze for busy event planners. Plus, the customer service is second to none. (Seriously, one call to their support line will transform the way that you think about help & support lines.) Cons It can take a while to learn the ropes and feel comfortable navigating across the platform. That said, after you get the hang of it, using the event management tool will be like second nature. Review Source Response from Cvent July 9, 2018 Hello Katherine, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance! VR Verified Reviewer Database & Web Manager Used the software for: 1-2 years ### "getting better" January 22, 2018 3.0 all in one solution. we had a major crash during event that was caused by several vendors not cooperating with each other. we've eliminated several extra vendors and hope this year goes much more smoothly Pros all event needs in one place. hardware and software are fully integrated. a lot of little details about event management have been built in Cons needs UX overhaul. api needs to be rewritten. just more around the cms. needs to open up backend to integrate to other CMSs Review Source Response from Cvent February 21, 2018 Thank you for giving us your feedback here on Capterra. I am so glad to hear that you have found our solution to be an "all in one" platform for your events - that is our goal! We are constantly working on improving the user experience and hope to be able to provide you with the updates you need soon! Thank you again. VK Veena K. Event Planner Professional Training & Coaching Used the software for: 2+ years ### "Software Review" February 23, 2023 5.0 Mostly it is good, easy to use and understand. Only frustration is after paying that much still have to work on receipts manually. Pros 24-7 customer service makes my life much easier Cons It does not provide receipts for payments to my clients. If they register a group and pay for a group total in one time it gives receipt only for last person paid. Review Source Oliver Elijah L. Senior Operations Manager Information Services Used the software for: 1-2 years ### "CrowdCompass is ideal and efficient for events, meetings and seminars." December 8, 2018 5.0 CrowdCompass is the best tool for all kinds of events, all meetings and seminars. It significantly increases the added value of our customers. We managed to choose to do a hidden event. With CrowdCompass we can create dual authentication accounts. We need an option to duplicate events. Pros It is the ideal tool for events, meetings, seminars. We managed to increase the added value. CrowdCompass administrators manage to send automatic notifications from their phones thanks to the CrowdPlanner application. In general, it is a very complete and efficient product. Cons If I compare it with other products similar to CrowdCompass it works much better, but at a much higher cost. I would like you to have the option to duplicate events. Review Source ML Marjurie L. event technology executive Broadcast Media Used the software for: 1-2 years ### "Cvent Event Management" February 24, 2023 4.0 Mostly there are functions and features of CVENT that is very limited. Pros What I like most about this software is the drag and drop feature in building a website. Cons There are features that is limited to use in building websites Review Source VR Verified Reviewer Freelance Event Manager / Project Manager Used the software for: 1-2 years ### "Resource intensive work made easy" May 11, 2018 5.0 All in one place, great event management tools, great for multiple people to work on the same event software. Pros Its helped save lots of hours I would normally spend on organising events. The tools that this application have are great, from duplicating events (so you dont have to redo the paperwork) to templates for websites to help promote your event. Its very good. Cons Like with all new applications, the initial set up and getting to know the system can be time consuming. But once you get to know it its a very easy application to use. Review Source Response from Cvent July 9, 2018 Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance! AF Amie F. Assistant Director Education Management Used the software for: 1-2 years ### "Great for event/attendee management" September 30, 2021 5.0 The ability to communicate with large numbers of people and set emails with logic to send automatically at a variety of triggers such as abandoned registration or 2 days before an event is incredibly helpful. It also helps with ticketing and tracking attendance and for large multi-day events the ability to customize everyone's individual schedule is wonderful. Pros It takes a little bit of learning to get used to the system but it's very easy to pick up once you get the basics down. I love how many options are available for total customization. The big things for this software is how comprehensive it is for communicating with attendees and managing details for large scale, multi-day events. It's very easy for participants to register, gather information, pay and receive communications automatically. Everything can be automated and set far ahead of time. Data and analytic elements are thorough and easy to use. Cons It does take some time to learn the system as there are just so many options. Help articles aren't always up to date. Review Source VR Verified Reviewer Marketing Manager, HMX Higher Education Used the software for: 6-12 months ### "Works well for basic event registration - but customization can be difficult" February 10, 2018 3.0 Pros It's easy to set up events and customer support is very responsive (although I do wish the online documentation was a little more complete). Cons It's difficult to customize the design or URLs of your event website/registration pages, which makes for a less than optimal experience for users and for tracking. There are a lot of reporting options, though I do wish I could get more granular - for example, I'm unable to see the last field a potential registrant filled in on a form. Review Source Response from Cvent March 5, 2018 Thank you for providing us this valuable insight. We pride ourselves on offering a platform that is both easy to use and powerful in its reporting capabilities and I am disappointed to hear that this is not the case for you. Please feel free to reach out to us directly to provide additional feedback or for support. We would love the opportunity to fully understand your needs and work to provide solutions for them! VR Verified Reviewer CIO Non-Profit Organization Management Used the software for: 2+ years ### "Comprehensive Event Management solution" November 1, 2019 5.0 Prior to CVent, our event management solution was a mix of individual email sends and replies and spreadsheet tracking. There was not centralized visibility across the organization to see who was invited to an event or registered to attend. CVent eliminated those problems for us. Our employees also like to see which invitees responded to an invite with RSVP No. CVent appears to be the only event system that has this capability, though this user requirement may be changing soon. Pros API integration to Salesforce Campaign object. Allows for different response codes such as Opened, Bounced, RSVP Yes/No, Attended, Did Not Attend. Mobile app for swiping in attendees. Cons Complicated administration. Navigation between system administration and event administration is cumbersome. Navigating the API connectors to Salesforce is cumbersome. Pretty costly solution as well. Prepayment for all RSVP Yes and Attended statuses. Forecast your anticipated annual attendee headcount well. Review Source SP Sharna P. Program Director Architecture & Planning Used the software for: 2+ years ### "Cvent - Life saver for conference registration" April 30, 2020 5.0 We use Cvent as the main platform for our 3000+ person annual conference as well as a handful of smaller conferences and events that range from 15-150 people. For our annual conference we use ALL the Cvent functions from Abstract Management to curate our sessions, registration types, registration paths, admission items, optional items, fees, speakers, exhibitors, credits - Cvent has it, we use it! And it has all helped eliminate double handling of work, it's streamlined our processes and given us more time to perfect other areas of our conference we otherwise wouldn't have time to focus on. We only have a small team of 12 in our office and more than half of us have Cvent log ins. Others in our office and on our board of directors have access to reporting in portals so that they can track how our numbers are looking. Pros \* Accommodates our very complex registration setup with different reg types/fees/packages \* Allows us to have a very robust 3 day schedule of over 100 tours and sessions \* Integrates directly into our app (Crowd Compass) and onsite Solutions (OnArrival) \* Badge & Certificate printing directly from the site Cons \* Loading credits in the system is the bane of my existence, such a simple task is so tedious and I feel it could easily be fixed by their developers. Review Source VR Verified Reviewer Assistant Director, Meetings, Travel, and Conventions Used the software for: 1-2 years ### "Cvent is a very good SMM tool overall" November 3, 2017 4.0 Quite a bit. For one, I now feel a lot more comfortable using the tool. Before, we used Lanyon and I felt like I needed a PHD to navigate the toold. Now I'm comfortable with the tool and can quickly access what I need. Pros It super easy to submit a meeting rfp. I find the hotel sourcing tool to be very intuitive, efficient and overall all extremely easy to use. I once did it in the time it took my plane to finish boarding. I also like that while sourcing hotels, the system maps them for you. this is really helpful when you are trying to find hotels close to a particular place or another hotel. Like when sourcing overflow hotels. Cons I wish we could better manage room blocks. I find people that quickly accessing someone's travel/hotel reservation takes a lot of clicks. I also find it odd that they call it travel and not just hotel reservations or something hotel related. Anyways, it's also hard to quickly find out how many nights someone is staying or create a room list by room nights for determining food counts and particular meeting attendance. Review Source Thu N. Client Services Coordinator Hospitality Used the software for: 2+ years ### "Cvent Does the Job" December 12, 2018 4.0 I have realized it is important to be trained. We have done more training and success groups with Cvent, which have helped tremendously. Pros Cvent has great customer service. I have found that all of my problems have become concerns of Cvent. They truly invest in their partners and customers. Cons I absolutely feel as if Cvent has a lot more down the pipeline. They are well versed in the industry but there have been others : Wix, Weebly, Wordpress who have already made similar products for small businesses. Review Source SC Stephanie C. Associate Director Pharmaceuticals Used the software for: 1-2 years ### "Cvent is the gold standard " April 12, 2022 5.0 It hasn't been seamless but we have a large volume of events being managed and I would 1000% NOT want to go back to the old way we did things. This makes things seamless, integrates well w other capabilities and I think is user friendly once you are comfortable w the platform. Pros OnArrival changed the way we do meetings for the better. Cons Some features are nit customizable even w an RFP so it doesn't always fit our business need but there are workarounds. Reason for choosing Cvent Event Management Na Review Source Mary S. Assistant Director of College Relations Higher Education Used the software for: 2+ years ### "I have used cvent for over 15 years. It is constantly improving, has great customer support" July 24, 2018 5.0 We have Quadrupled our capacity to provide event support with the same number of clients. We have tripled our collected fees and increased our profit returned to clients from programs 20 x. Registration is also 4 x higher than before implementation Pros Cvent saves so much time through automation of processes. We have more than quadrupled our capacity with same number of people Cons The contact management is not a query tool so you need to export to really did into the data or integrate a CRM solution if you manage a lot of data Review Source Laura H. Professional Education Coordinator Used the software for: 1-2 years ### "While this software takes some time to learn, it will drastically improve your event management. " June 4, 2018 5.0 Pros Cvent has improved our event participants' experience during registration, with admin and group registration and automatic confirmation, receipt and invoice emails. Our team spends less time updating and monitoring registration. Parked reports allow our partners to check in anytime they'd like. We have the flexibility to sell different packages for different audiences. Cons Sometimes you'll want to use a feature for the first time, but didn't really set up the event from the beginning correctly to use the feature. There's a learning curve in standardizing how each org. will set up events and use Cvent features. Review Source VR Verified Reviewer Sr. Specialist, Event Operations Financial Services Used the software for: 2+ years ### "Easy to use event management platform" August 2, 2021 5.0 Pros I love how easy this platform is to use. You don't need a ton of training as the platform really is something that you can walk yourself through and if you do run into any questions I have always been able to find the answer in the online community search or by directly reaching out to their support team. Our account reps have always been super receptive to any feedback we provide and its great to see how the platform has evolved since I started using it. Cons Sometimes critical updates for the best end user experience take a while to get updated on the new flex platform. We have had to use the older version or find alternative software platforms to use while we were waiting on some critical features to be rolled out. Review Source VR Verified Reviewer Event Web Builder Information Technology and Services Used the software for: 2+ years ### "Best way to organize virtual events" May 19, 2021 5.0 Overall, I've had a very good experience. I had to develop my own workarounds for certain features that haven't been implemented or do not work as I need them to, but all in all, it's a great tool Pros Cvent is a wonderful tool to create virtual, physical and hybrid events. It has any possible feature a planner might need and it's very intuitive and easy to use. Cons Email creation is still lacking, there's no easy way to duplicate content across several emails and session emails are even more limited. Review Source VR Verified Reviewer Marketing Registration Coordinator Machinery Used the software for: 1-2 years ### "It is the main option on the market..." January 17, 2019 4.0 It's a 8.5/10. Sometimes it's pretty simple to get what you need and sometimes you will get frustraded by it. They should improve reports and only launch new features (specially only push us to use them) when they are completly functional, instead of using us as a beta group. Pros You can also work around the system to get what you need for the event. There are some limitations though. Cons I'm not aware of the cost. This information is held from company users. Review Source Response from Cvent April 1, 2019 Hello, Thank you for taking the time to share your experience using Cvent! Your feedback is invaluable as we are always looking for ways to improve our current offerings. Please do not hesitate to reach out to us should you have any questions or need any assistance! SC Shawn C. Manager, Events Used the software for: 2+ years ### "Transformed our organization's event management experience." July 4, 2018 5.0 Saves so much time (and stress). Allows our organization to host more events without having to increase staffing. We are far better able to communicate with our members and get real time feedback on every aspect of our meetings and conferences. They are very happy with the end user experience (i.e. registration). Pros It's the total package. From sourcing venues, RFPs, budgeting, marketing, communications, contact management, surveying, event management, graphic design, travel, seating, hotel blocks, you name it, it does it , and does it well. Cvent knows how many hats event planners wear and is with you every step of the way .The icing on the cake is the 24/7 customer support. Competent, professional and free help is always a call or email away. You are in a panic at 3am because you are having trouble figuring something out? Cvent support is there to save the day (I know this because I've been there, done that!). Cons It is an investment but the ROI is definitely there. If I had to nitpick, sometimes the HTML editor can be finicky but customer support is there to get it sorted. Review Source KR Katie R. Meetings and Events Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Event Management" March 28, 2022 5.0 Our experience has been positive, and we hold many events on Cvent throughout the year. Pros The ability to track our attendees and provide a smooth registration experience is critical. Cons It's a little difficult to figure out some features, but the support team is helpful. Review Source VR Verified Reviewer Consultant, Customer Experiences and Tradeshow Management Used the software for: 2+ years ### "CVENT allows you to incorporate technology into your event to make your job as a meeting plannercmor" July 26, 2018 5.0 Pros All the different services offered - one stop shopping to enhance the overall experience to our end user. We use registration, mobile app, lead retrivial, and on arrival services to complete our end to end experience. Cons Billing process with lead devices. The process for billing is too long from when the event ends and we are finally billed for services. This causes issues with our internal tracking of expenses to close an event. Review Source VR Verified Reviewer Senior Marketing Associate Media Production Used the software for: 1-2 years ### "Great tool for event management" April 2, 2024 5.0 Pros It is a great tool for the overall event management process Cons Some of the email functions are very limited. Once you select an audience for an email you cannot update it Review Source CB Cali B. Conferences and Events Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Cvent has helped our team do its job more efficiently and effectively. " September 26, 2019 4.0 Pros We use OnArrival for onsite check in. We love it and so do our attendees! You can create templates and/or duplicate old events, so you don't have to create all new events from scratch. This is a big time saver. Custom contact fields and the question libraries are a huge help to keeping things streamlined from event to event. The new update to Flex makes websites and emails so customizable and beautiful. Cvent has great integration capabilities with other tools and CRMs. Custom reports make sure we get exactly the information we need at various points in the event cycle. Cons I wish the customer service was a bit better. Everyone is always very kind, but it sometimes takes a while to get a clear response. There are some very specific cases where Cvent is not able to do what we want. We are always able to figure out some kind of work around, it just becomes more complicated or time consuming. It feels like a pretty steep learning curve for new staff. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.