Certain

Certain Event Automation Software


4 / 5
3 reviews

Who Uses This Software?

Enterprise or mid-market companies. Marketers (CMO, CRO, VP/Marketing & Sales, Demand Gen, Event Marketers, Marketing Ops, Mobile Marketing Mgrs, Event Pros)


Average Ratings

3 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Certain
  • www.certain.com
  • Founded 2000
  • United States

About Certain Event Automation Software

Certain is the leading enterprise Event Automation platform that helps data-driven marketers and event professionals integrate high intent buying signals from events into marketing campaigns to improve sales and marketing results. From field events to conferences and mobile to managed meetings apps, Certain supports marketers with the technology they need to unlock customer insights.


Certain Event Automation Software Features

  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties

Certain Event Automation Software Reviews Recently Reviewed!


Capterra loader

Strong platform but room for improvement

Apr 28, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to manage everything in one place from registration forms and website, session creation, speakers, emails and more. We also use Certain Touchpoint for our event app and the data pulls over from the platform to the Touchpoint CMS which is nice. Overall lots of options for creating attendee types, registration codes, etc. There are actually a lot of features that the platform has that I wish I would have known about before opening our event registration since we have a complicated registration structure and allocation system (ie. registration approval vs an automatic registration once you hit submit).

Cons: Not necessarily easy to use beyond the basic reporting and setup. Some features need at least basic HTML knowledge and I felt like the platform had a few tech bugs. For example, I had to edit an email template three times with same edits because when I would click to save there would be a random server error and I would have to start over again. This can be frustrating. Also, the email template editor is a bit buggy and formatting is hard to keep in check because of the HTML. Even pasting plain text didn't always help and it took a lot of support from the Certain team to help clean up the formatting and template.

There are also a few small feature improvements that could be made such as the ability to schedule sessions for any amount of time you want. Our closing remarks were only scheduled to be five minutes in length and the platform does not allow five-minute durations! Also, there is no way to manually register attendees to sessions in bulk through the platform. With our event, we register people and then assign specific tracks to them but to manually assign after the fact you have to upload an excel spreadsheet with every session and all the registration ID's that need to be assigned to that session. It is extremely cumbersome and manual and not feasible when you have 20 sessions per person you need to assign. We ended up having to just create more attendee types and assign that way.

Overall: All registration data and info are in one spot. Integrates with the Touchpoint app but it seems like there needs to be some fine tuning with this connection since we had issues with agenda created in Certain being displayed properly in the app.

Certain Software has come a long way

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like all of the different features offered through Certain. We have used them for quite a long time, and appreciate all of the capabilities for event management.

Cons: I suppose if I have to pick something, I would like to see even more customer service. They have come a very long way with customer support, but sometimes it takes me a little longer to get questions resolved.

Overall: They are a very experienced company with a lot of capabilities and a wide variety of software and resources.

deliver a fully branded event

Mar 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Achieve ROI by capturing deep attendee insights

perfect for forward-thinking event professionals.

Cons: not so easy to navigate and use, it take a highly tek savy to use it and learn it fast

other than that nothing