--- title: "Orchard Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Orchard Software - reviews, pricing plans, popular comparisons to other Medical Lab products and more." source_url: "https://www.capterra.com/p/2638/Laboratory-Information-Systems/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Orchard Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Orchard Software ## What is Orchard Software? Orchard Software is a leader in the laboratory information industry and offers a variety of LIS solutions. Orchard’s systems are installed in all sizes of physician groups and clinics, hospitals, reference labs, pain management labs, student health centers, and public health organizations. Orchard’s support systems support point-of-care, clinical, microbiology, molecular, cytology, and anatomic pathology testing, and additionally, an outreach solution for EHR connectivity and remote access. ## What is Orchard Software used for? [Medical Lab](https://www.capterra.com/medical-lab-software/)[Laboratory Information Systems (LIS)](https://www.capterra.com/laboratory-information-system-software/)[Laboratory Information Management System](https://www.capterra.com/laboratory-information-management-system-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Orchard Software?[Manage this product listing](https://www.g2.com/products/orchard-harvest/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Orchard Software 3.9 (14) VS. [4.2 (25)](https://www.capterra.com/p/94168/LabCollector-LIMS/reviews/) Starting Price Contact vendor Starting Price $180 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (14) Ease Of Use 4.0 (53) Value For Money 3.3 (14) Value For Money 3.9 (46) Customer Service 3.9 (14) Customer Service 4.5 (52) ## Orchard Software alternatives [4.3 (45)](https://www.capterra.com/p/120809/CGM-LABDAQ/reviews/) Starting price $2000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (22)](https://www.capterra.com/p/33053/Avalon-Laboratory-System/reviews/) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (13)](https://www.capterra.com/p/89383/Labgen-LIS/reviews/) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/130788/Apex-LIS/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/2638/Laboratory-Information-Systems/alternatives/) ## FAQs about Orchard Software Overview ### Which roles and teams benefit most from Orchard Software? Orchard Software is most used by laboratory directors, managers, and operations leaders who oversee testing workflows, staffing, and result reporting. Clinical laboratory specialists and certifying scientists manage specimens, test results, and certification requirements. Quality and QMS coordinators track compliance and audit documentation, while LIS coordinators, IT technicians, and analytics leaders maintain configuration, integrations, and laboratory data. Answer based on 14 reviews Overview ### What company size and specific industries is Orchard Software built for? Orchard Software is designed for U.S. and Canadian IT and lab professionals across labs of any size. It serves clinical, pathology, public health, veterinary, toxicology, and molecular testing organizations, making it suitable for a wide range of laboratory sectors. Features and Usability ### What are the key features of Orchard Software? Orchard Software offers lab order management, specimen management, and patient records management, along with barcode printing, barcode recognition, and barcode/ticket scanning. It also includes workflow management, reporting and analytics, compliance management, audit trail, role-based permissions, and integrations for EMR/EHR, EDI, and lab instruments. Getting Started and Support ### What training and onboarding options does Orchard Software offer? Orchard Software provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled topics, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Orchard Software offer? Orchard Software provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback about support is not available here, so no conclusion can be drawn about response speed, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 82 Medical Lab reviews Capterra data shows that buyers of Medical Lab software rank the following features as their top priorities: - **Lab Instruments Integration** (**50%** of reviewers rated this feature as critical) - **Data Import/Export** (**75%**) - **Secure Data Storage** (**80%**) Orchard Software supports all three of the features reviewers value most: **Lab Instruments Integration**, **Data Import/Export**, and **Secure Data Storage**. Together, these capabilities help labs connect instruments directly to their system, move data in and out more efficiently, and protect sensitive records, allowing teams to improve accuracy, maintain compliance, and manage testing workflows with greater confidence. Lab Instruments Integration 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Connect with and exchange information with instruments in the laboratory that perform tests and monitoring Data Security 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Audit Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws EMR/EHR 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and securely store digital patient records Sample Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track the state, location and condition of materials collected for examination Test Panels 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Predetermined group of medical tests that help diagnose a condition Orchard Software 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Storage: Store and organize documents in a centralized system - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Instrument Management: Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more - Lab Instruments Integration: Connect with and exchange information with instruments in the laboratory that perform tests and monitoring - Lab Order Management: Submit and track requests for laboratory tests - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Quality Control Management: Track and manage all activities and tasks necessary to maintain a desired level of quality - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sample Management: Manage and track the state, location and condition of materials collected for examination - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Specimen Management: Manage, track, and examine the material collected from individual patients - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Test Panels: Predetermined group of medical tests that help diagnose a condition - Test Workflows: Automates test processing to ensure appropriate compliance and review steps are assigned accordingly, without delaying results. - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 3.9 (14) 3.9 Based on 14 reviews ## Pricing Value for money 3.3 (14) Value for money 3.3 (14) 3.3 Based on 14 reviews ## Support, customer service and training options Customer Service 3.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (14) 3.9 Based on 14 reviews ## User reviews Overall rating 3.9 Based on 14 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(4) 3(1) 2(3) 1(0) Mentioned topic Recent reviews first, then most helpful LM Laboratory Manager Laboratory Manager Used the software for: 3-5 years ### "Of the software that I have used or managed, Orchard is by far the most intuitive and comprehensive " 5.0 October 10, 2017 Pros From the start, the trainers, training program and training facility are impressive. As an administrator, you have the ability to customize software to your existing workflow, create your own quality reports and metrics, or have Orchard assist you in creating them. There is a high level of on site support from installation preparation through implementation and go live, and continuity of support post go live with a very responsive remote tech support team ( 24/7) . It was a huge decision, and purchasing Orchard Software and everything that comes with it has been a benefit to our laboratory. We will continue to utilize Orchard products as more extensive options are developed and become available to meet the need or our growing laboratory. Cons The result approval process could be a bit more streamlined for cytology, we are currently working with technical support on improving that process. LM Lab Manager Lab Manager Used the software for: 3-5 years ### "LabDAQ for the Clinical Lab" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2019 I've used several different LIMS systems throughout my career and this is by far the most flexible of any system I've used. Pros Adding assays is quite easy and being able to program different rules in order to customize our client's experience is extremely important. Cons Not being able to customize our own reports is a little frustrating. I wasn't the administrator who set this up at this laboratory and now I'm stuck with his design unless we pay more. CS Certifying Scientist Certifying Scientist Used the software for: 3-5 years ### "Harvest is limited in that it shows thousands of samples are pending, yet it can be only hundreds." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 January 19, 2018 Simplicity of tracking patient history and repeated results. It also is linked to another LIS that we use and it's easy to switch back and forth when reviewing information. Pros What I like most about this software is that it's easy to track repeated samples, see patient history, and edit results. Cons At the Certifying level, we blindly go through data until we see a sample that is complete, then assess. When you have results coming in from different departments as we do, there's no tab that sorts the completed results. For example, we choose an accession, there are no results yet, then move on to the next one which is also empty, and then maybe ten below it, there's data to look at. There is an Orders With Results tab but that will only show the results of the accession that are complete, yet often there are still results pending from different departments, so it will not be in that view along with the completed results. It makes our process inefficient and untimely. LD Lab Director Lab Director Used the software for: 3-5 years ### "LIS Changes" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 November 23, 2020 Up until the last few years, the customer service, product changes/flexibility, pricing was pro-customer. At this point, I believe it time to evaluate other LIS's if the price point no longer supports selecting Orchard and the iews of their employees are no longer pro-customer. Pros Since 1997 I have been a strong Orchard advocate. The flexibility it enables us is fantastic. Able to customize most everything. As a lab consultant, I implemented/purchased a number of Orchard LIS's due to it being easy and quick to learn for staff. Cons With new ownership I see a major increase in all pricing (interfaces, licenses, service). Invoices are generic with absolutely no details even when repeatedly asked to get it itemized. Old mentality customer service by leaving voicemails with no answers instead of emailing responses. Data mining is weak. Not as good as value that it was when \[SENSITIVE CONTENT HIDDEN\] owned the company. IT I.T. Technician I.T. Technician Used the software for: 3-5 years ### "Functional, but Not Intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2019 Orchard customer support is very responsive and thorough. Pros Orchard is able to act as a productive catalyst between multiple EMRs, interfaces, medical practices, hospitals, and so on. When configured correctly, it processes results quickly and keeps an excellent log to provide a full picture of order traffic. Cons Orchard has jury-rigged many solutions over the years which can cause problems with stability. It is not uncommon for us to have to restart their LIS server due to hiccups. DO Director Of Laboratory Operations Director Of Laboratory Operations Used the software for: 1-3 years ### "I utilize Orchard Harvest LIS in my reference laboratory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 14, 2017 Orchard Harvest LIS controls almost every aspect of our daily operatoins. We rely on it to capture, process, and analyze all data coming off of our analyzers every day. Pros Orchard Harvest is an easy to use LIS which makes training new users to its functionality much easier than other LIS systems. It is a reliable platform with a high quality interface. Cons I wish the logic/rule building ability was a little more robust. Some rules are limited to single condition statements where multiple IF/AND/OR commands would make rule writing much easier. As a result, some logic decisions require multiple rules where other LIS systems might only require one. It's a fairly minor issue, but it does come up occasionally. LD Lab Director Lab Director Used the software for: 3-5 years ### "Orchard Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 26, 2021 It is a good LIMS system for sample management and lab tests management. Pros It is HIPAA compliant and secure. It can be integrated with major instruments for electronic data transfer. Cons Lot of training required for installation. CL Clinical Lab Specialist Clinical Lab Specialist Used the software for: 3-5 years ### "Easy to use! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 17, 2018 Fast and accurate patient processing. There are a few preferences I wish you could change, but other than that it works very well. Pros It easily integrated with our EHR software. This made it simple to get lab results to the doctors. We are able to print labels, requsitions, patient demographics, ect easily from the patients account. We see hundreds of patients every day, and this system keeps the ball rolling. We are never slowed down by the software. It is easy to see what's going on because the design is clean and simple. It is easy to select the tests that need to be ordered, or have them integrated from the EHR. This system limits human error and allows us to not spend as much time double checking everything. The labels print out cleanly and ready to be put on patient samples. mahlodi gloria T. Head of Analytics Used the software for: Less than 1 year ### "Orchad Harvest App Integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 11, 2022 Despite it' s lack of versatility , it helped with minimal and smaller projects specification Pros The timer, the stop and continue option which allows you to record and keep track of projects specs Cons It was easy to use and intergrade, it helped with budgets for potential clients LC LIS Coordinator LIS Coordinator Used the software for: 3-5 years ### "Great, they understand the needs of a laboratory. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2017 Flexibility and ease of use for the end user. Pros The best part of the software for me would be the ease of writing rules to enable you to configure the software to fit your needs. You can write rule from Order entry, label printing, result evaluation to result approval. It's very flexible. If you need help writing those rules, the support staff is there to assist. Cons I would have said turnover in the support staff, but that problem has been resolved. [View all Reviews](https://www.capterra.com/p/2638/Laboratory-Information-Systems/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [CGM LABDAQ vs Orchard Software](https://www.capterra.com/compare/2638-120809/Laboratory-Information-Systems-vs-CGM-LABDAQ)