--- title: "Xenia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Xenia the right Facility Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/264507/Xenia/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Xenia 4.9 (23) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Xenia Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SC Sam C Genreal ManagerHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “I liked the customer service the most, I think they have best in class service.“ January 24, 2023 AM Arshad M General Manager Hospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Xenia provides more functionality for the cost than any other software.“ September 19, 2022 TC Tammy C AGMHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Great experience, good customer support with quick turn around times, like we are accustomed to in the hospitality industry!“ September 27, 2022 ## Showing most helpful reviews Showing 1-23 of 23 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Corporate Training Manager Used the software for: Less than 1 year ### "Happy Customer" August 14, 2024 5.0 Easy, fast, efficient, and great support. If you don't like something, say something and the Xenia team will make it right, even if that means building out something custom for your needs. Pros Easy to use and efficient. Great support from the very beginning. Cons So far, no complaints. If I want something changed or custom-built, the team will do it. It's that easy. Review Source R Reviewer Quality Safety Used the software for: Less than 1 year ### "Easiest to use inspection & audit software" August 6, 2024 5.0 Great experience using the product, our organization was up and running conducting inspections and checklists Pros Powerful user interface with simple views for frontline team members to adopt task lists and training content with ease. AI capabilities are also well developed for streamlined creation of net new task checklists. Cons Nothing to dislike. We have enjoyed the use of the product. Review Source R Reviewer Genreal Manager Used the software for: I used a free trial ### "Best Customer Support" January 31, 2023 4.0 Pros I liked the customer service the most, I think they have best in class service. You can tell they genuinely care about their customers experience and will take all feedback and develop their software around that feedback. Cons The user interface can be a bit overwhelming for someone that is new to this type of software. Having a place to view all archived reports/tasks will make this software more usable for record keeping over a long period of time. Review Source R Reviewer Health & Safety Officer Used the software for: Less than 1 year ### "A must have for any organisation " September 19, 2023 5.0 Our business was in limbo with a rival platform that failed to offer us the support we required.Xenia Team was so professional, reassuring & supportive of our needs & requirements.Over a month with Xenia now & the support, not only via email but Teams meetings too, shows their dedication & support to their customers. Pros Customer relations & service are second to none with one on one live support.Once inspections are built, the app does the hard work for you.Monitor reports & schedules easily & the chat function is a great asset. Cons Nothing. With the undivided support from \[sensitive content hidden\] , you can adapt the app to work for you. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Xenia has been a lifesaver as our business continues to grow!" February 2, 2023 5.0 Beyond my expectations! \[sensitive content hidden\] and the rest of the team have been incredibly support and patient as we've learned how to use the system and tailor it to our needs. Pros Streamling all the different aspects of running a boutique property between my support staff and myself. Xenia has simplified our lives, reduced - close to eliminated all - text messaging, while allowing us to maintain the highest of standards in the services we provide. Cons I'd love to see a calendar option with special notes. Sometimes there are little things we do in the guest rooms like leaving champagne or fresh flowers - it would be great to add that to the calendar. Review Source R Reviewer Director of Technology Used the software for: Less than 1 year ### "Operational Secret Sauce " August 16, 2024 5.0 I appreciated the free trial and was impressed with the team members I spoke with right away. The pricing is competitive and the onboarding process has been fantastic. We knew right away that Xenia blew the competitors out of the water in every area. Xenia has solved problems for us we didn’t even know we had until we knew the solutions available though this platform. Xenia is the secret sauce to our operations as we scale. Pros The UI is clean and intuitive. The features are robust and customizable. The mobile app is excellent. The dashboard options are exactly what we were looking for for multi unit operations. Cons Some of the terminology is a little hard to understand at first but with some time it all makes sense. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Taking my company into the digital world " May 16, 2023 5.0 Very pleased with the customer service and flexibility of the product Pros Xenia is extremely easy to use with as much flexibility as you could ever need. You can have all of your safety, operating procedures and company policies in one place for all to see and use. Cons So far we haven’t had any issues with Xenia Review Source R Reviewer AGM Used the software for: Less than 1 year ### "Travelodge Hotel by Wyndham Sudbury Review" October 3, 2022 5.0 Great experience, good customer support with quick turn around times, like we are accustomed to in the hospitality industry! Strong team building new-age software users enjoy engaging with. Pros I've seen several tools but Xenia has by far the nicest user interface which makes it an easy tool for teams to adopt. Cons It might be a little feature light, however the team is constantly pushing new innovations and features. Review Source R Reviewer Training Coordinator Used the software for: 1-3 years ### "Xenia is the best!" August 8, 2024 5.0 Absolutely love using Xenia. Reading or researching any report is easier than ever. Pros Having a team ready to speak to you about whatever concerns you may have. Cons We do not use Xenia for training platforms. Review Source R Reviewer Corporate Manager Used the software for: I used a free trial ### "Easy to use with a strong support team" January 13, 2023 5.0 Our overall experience was really good. The Xenia team was fast and responsive. We felt they listened to our needs and found solutions timely for us. They are very passionate about building a platform that meets the needs of their clients. Pros I liked the ease of use. It was easy to maneuver through the tasks and inspections. Cons There were some product features that our team needed on the reporting side and overall dashboard that were not developed yet. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### " Xenia" September 1, 2023 5.0 First time user didn’t take me long to learn basics and technical support assistance was very helpful during the first weeks.Great customer service always followed up and making sure everything is working fine. Pros Work Order very friendly and easy to useCreate Templates or modify Lost and Found Add photos or take photos is a plus !! Makes much easier during rush times to create work orders or log lost & found while you’re on the floors or doing a walk through Cons 1) Other Languages for Users select on their profile2) Common Log both multiple departments made notes during same shift3) Map of Rooms when using Preventive Maintenance and/or Deep Cleaning Rooms and even for Monthly Projects Review Source R Reviewer Director Used the software for: 1-3 years ### "Independant Hotels" September 19, 2023 5.0 One of the best IT partners. They are helpful and responsive. Pros Very easy to launch with our maintenance teams. Cons Colors, I want to customize and brand our workspaces. Review Source R Reviewer IT Administrator Used the software for: Less than 1 year ### "Majlis Grand Mercure Residence - Xenia Review" September 23, 2022 5.0 Good experience on managing ticketing system for such a big organization Pros the system GUI it self is easy to maneuver. Its very for guest to create and get update on the issue they mention. Cons More reporting to be enabled as template for easy management on reporting end. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Great product and easy to use backed by a great and responsive team!" August 14, 2024 5.0 It's been a great experience. We have been rolling out Xenia over the last couple of months and the team has been super responsive to it and it is another great tool and resource for us! Pros It is simple and easy to use, especially for those who aren't super tech-savvy. I can also tailor it to exactly what I need which creates a really bespoke user-experience for my team. Also everyone on the team has been super accessible to answer my questions when I have them. Cons The way the agendas read can be a bit confusing, but once you get the hang of it it is simple. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Great experience working with Xenia " August 27, 2024 5.0 Great experience will definitely recommend Pros How easy and user-friendly. The one-on-one meetings with rep \[sensitive content hidden\] and Team to make our experience a smooth transition. Cons There have not been any Issues that have not been resolved and personally handled by the team of Xenia. Review Source R Reviewer VP operations Used the software for: Less than 1 year ### "Xenia is top of line " August 1, 2024 5.0 jut amazing. Customer service is top of the line I have never received faster and better service for any system ever. Pros I love the checklist statistics, teams can easily be held accountable and its changed the face of our operations. Cons Nothing really not to like, this is the organizational software anyone can use. Review Source R Reviewer Facilities Operations Manager Used the software for: I used a free trial ### "Pulama Lanai - Facilities " September 19, 2023 5.0 Pros Xenia is very user friendly and as an admin, I am able to track real time work orders and our maintenance team progress. Communication with our maintenance team has improved since using the program. Cons Everything is working out great and the only feedback is the description font size on the app. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "My 360 Feedback on Xenia " September 27, 2022 5.0 Xenia provides more functionality for the cost than any other software. It did help us to build a huge database whereby guest complaints/issues, frequencies of issue can be analyzed and completely tracked. Xenia is a great synchronizing tool that has helped us to put different department efforts together on one platform. Pros It's pretty users-frindly solution where you could easily reconcile efforts of your team for resolving guest related issues in day-to-day hopitality operation. Cons Xenia still to develop more interfacing software. (Since, it's passably a new product in the market so it's understandable) Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Efficient and Reliable" December 7, 2022 5.0 We haven't used Xenia very long but since launch we were able to improve our tracking and task executions of what is most dear... our asset. Pros The check list function is the most important feature. It allows you to illustrate exactly what you executed and see results in real time. Cons There is not much that I don't like about this app. All of my concerns were answered and corrected. With much more features to come. Review Source R Reviewer General Manager Used the software for: I used a free trial ### "General Manager" January 11, 2023 4.0 Nice team to work with, we ended up with Quore instead. Pros I like the support we got, and ease of use Cons The dashboard, PM's Deep Cleaning functions need improvement Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Xenia" September 26, 2022 5.0 Pros I liked the fact that in Xenia we had the ability to add our own customized checklists. Cons I cannot think of anything that I don't really like about this software. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Great addition, easy to use" September 1, 2023 5.0 Great from the first call. Pros Improved may team's productivity and accountability Cons Not having different languages to choose from Review Source R Reviewer Sr General Manager Used the software for: Less than 1 year ### "Superior R&M Software Service!!!" September 18, 2023 5.0 Pros Essential for multi location business needing maintenance for equipment to be autonomous. Cons So far my company is loving the user friendly interface and customer support from Xenia. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.