--- title: "Grace Hill Reputation Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Grace Hill Reputation Management Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/264582/Grace-Hill-Reputation-Management/" page_type: "product" language: "en" --- # Grace Hill Reputation Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Grace Hill Reputation Management ## What is Grace Hill Reputation Management? Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features. Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance. ## What is Grace Hill Reputation Management used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $40 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grace Hill Reputation Management?[Manage this product listing](https://www.g2.com/products/grace-hill-reputation-management/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grace Hill Reputation Management 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $40 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (673) Value For Money 0.0 (0) Value For Money 4.5 (608) Customer Service 0.0 (0) Customer Service 4.6 (635) ## Grace Hill Reputation Management alternatives [4.3 (127)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) ## FAQs about Grace Hill Reputation Management Overview ### What company size and specific industries is Grace Hill Reputation Management built for? Grace Hill Reputation Management is designed for multifamily property management companies overseeing 250 to 5,000+ units, and it may also be a fit for organizations in the student housing segment. It is aimed at property management teams that need reputation management support across residential real estate portfolios. Features and Usability ### What are the key features of Grace Hill Reputation Management? Grace Hill Reputation Management offers review monitoring, response management, and negative feedback management for reputation oversight. It also includes media monitoring, social media monitoring, sentiment analysis, and engagement tracking, plus reporting/analytics, customizable reports, alerts/notifications, keyword tracking, and third-party integrations for broader brand management. Integrations ### Which third-party tools and platforms does Grace Hill Reputation Management integrate with? Grace Hill Reputation Management connects natively to Apartments.com Rental Manager, Facebook Business Suite, Google My Business Review Manager, and Yelp Guest Manager. These integrations cover property listings, social management, search visibility, and guest review management, giving the platform a focused set of connections for reputation and listing workflows. Getting Started and Support ### What training and onboarding options does Grace Hill Reputation Management offer? Grace Hill Reputation Management provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video review for teams getting started with the product. Getting Started and Support ### What customer support options does Grace Hill Reputation Management offer? Grace Hill Reputation Management provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support details are presented through self-service articles and direct contact options, giving users several ways to find answers or reach help when needed. ## Features AI summary Based on 1,563 Reputation Management reviews Capterra reviewers highlight these as the features that matter most when choosing reputation management software: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) Grace Hill Reputation Management includes **Negative Feedback Management** and **Review Monitoring**, giving teams a way to track incoming reviews and address unhappy customer experiences before they create larger issues. However, it does not offer **Review Request**. Instead, it provides **Response Management** (**47%**) and **Reporting/Analytics** (**44%**), which help businesses reply to customer feedback and measure reputation trends over time, helping teams protect brand perception and make informed service improvements. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Competitive Analysis Evaluating strengths and weaknesses of companies with the same target audience Customizable Fields Customize data fields to support various needs and use cases Grace Hill Reputation Management 22 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Hashtag Tracking: Track the usage of certain hashtags - Keyword Tracking: Track and monitor a specific set of keywords - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Negative Feedback Management: Identify, track, and respond to negative feedback - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Sharing: Share internal and external reviews on social media platforms - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- ## Pricing Essentials Package $40.00 Per Month Premium Package Per-unit pricing It includes: - Surveys - Review Pro - Listings Pro ## Integrations [ Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.