--- title: "UniTalk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UniTalk Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/264658/UniTalk/" page_type: "product" language: "en" --- # UniTalk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UniTalk ## What is UniTalk? UniTalk provides a wide range of its own services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, and various types of telephone calls and routing, and much more. We are trusted with the implementation of IP telephony and other services: in the public and private sectors, from small to large businesses in various fields. ## What is UniTalk used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UniTalk?[Manage this product listing](https://www.g2.com/products/unitalk-virtual-pbx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UniTalk 5.0 (6) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $35 Per Feature, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (6) Ease Of Use 4.4 (888) Value For Money 4.5 (6) Value For Money 4.3 (798) Customer Service 5.0 (6) Customer Service 4.1 (819) ## UniTalk alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [View all alternatives](https://www.capterra.com/p/264658/UniTalk/alternatives/) ## FAQs about UniTalk Overview ### What company size and specific industries is UniTalk built for? UniTalk is designed for small, medium, and large businesses across sales and trading, construction, real estate rental, e-commerce, banking, and insurance. It also fits other organizations that need a business communication platform suited to a range of company sizes and industry settings. Features and Usability ### What are the key features of UniTalk? UniTalk offers CRM and voice mail as core features, plus call center management tools such as auto-dialer, call routing, call recording, call reporting, call monitoring, and queue management. It also includes IVR, automatic call distribution, CTI, SMS messaging, chat/messaging, real-time analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does UniTalk integrate with? UniTalk integrates with 7 third-party platforms, including CRM and work management tools such as Creatio CRM, Odoo, Pipedrive, Uspacy, Zoho CRM, monday.com AI Work Platform, and Google Chrome. These catalog integrations cover customer relationship management and browser-based workflows. Getting Started and Support ### What training and onboarding options does UniTalk offer? UniTalk provides in person training, live online sessions, and documentation for teams getting started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does UniTalk offer? UniTalk provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available in the catalog data, so support experience details such as response speed or helpfulness cannot be assessed from user comments. ## Features AI summary Based on 1,873 VoIP reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) UniTalk supports all three of the features reviewers value most: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities give teams flexible access to business calls from anywhere, make sure important messages are captured and reviewed, and direct incoming calls to the right person or department, helping businesses maintain responsiveness and handle communication more efficiently. Mobile Access 4.6 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Caller ID 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 5.0 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 5.0 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Center Management 5.0 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 5.0 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria UniTalk 42 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 4.5 (6) Free Trial Startup $35.00 Per Feature,Per Month Value for money 4.5 (6) 4.5 Based on 6 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/)[ Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AP Anton P. Director of Partnerships Outsourcing/Offshoring ### "The review about UniTalk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2024 Using UniTalk has been a hassle-free experience. The platform works efficiently, with minimal downtime, and the features have been easy to set up and use. We appreciate the level of reliability it brings to our communication needs. Pros What we like most about UniTalk is the high-quality services, excellent communication, and responsive technical support. Cons The limited language options in the personal account interface were the only downside we encountered with UniTalk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Valeriia D. BDM Information Technology and Services ### "Our review about work with UniTalk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2024 To determine our future business strategy, we needed to test several hypotheses. It would be expensive to hire additional employees for this purpose, and we couldn't involve our own staff either, otherwise we would have to free them from their current tasks. UniTalk offered us to connect the Voice Robot service for this purpose. Thus, we quickly tested our hypotheses without involving additional resources and now know how to proceed. Pros I like working with UniTalk. They have modern products, a customer-oriented approach, affordable prices, and good technical support. We plan to use their other services as well. Cons Without the help of technical support, it is difficult to understand the settings of your personal account, you need to devote additional time. However, if you contact UniTalk technical support, they will quickly answer all your questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tetiana B. Marketing Specialist Accounting ### "Experience with UniTalk virtual telephony" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 We use multi-channel phone numbers and UniTalk virtual PBX allows to handle all calls from our customers. Thanks to the configured scripts we do not miss any calls from our customers. Pros Quality telephony is very important to our business. UniTalk IP-telephony provides good quality communication. Wide functionality allows to automate many processes. Another very convenient thing is phone numbers of different countries that UniTalk provides. UniTalk telephony allows you to integrate with the necessary systems, for example CRM. Cons We did not find any significant disadvantages, but the UniTalk user interface has only English, Polish and Ukrainian languages. The development team promised us to add other languages soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 30, 2023 Thank you for your feedback! VR Valeria R. Communication Manager Marketing and Advertising ### "The feedback of our company about work with virtual PBX UniTalk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 UniTalk analyzes every phone call of our clients. We collect information about what kind of advertising works well and what doesn't. We receive information even about what keyword phrase from advertising came to us and called the client. Now we can see all the phone calls in the analytics. Pros In order to fulfill our tasks we needed to analyze which advertising company customers come to us and make an order by phone. Thanks to UniTalk colltracking and integration with Google Analytics we collect and analyze data on every phone call. This has resulted in significant improvements in our advertising strategy. Cons We have not been able to make the necessary adjustments in the Virtual PBX to connect Coltracking to collect analytics on phone calls. There is a lot of technical documentation, but no time to study it. The technical support helped us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 30, 2023 Thank you for your feedback! Jane D. COO Financial Services ### "Working with IP-telephony and UniTalk virtual PBX" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 Thanks to UniTalk services we solved many problems for our business. Instead of a large number of phone numbers we started to use multichannel phone numbers from UniTalk. Automatic distribution of incoming phone calls helped to increase managers' work efficiency. Thanks to the integration, a lead is automatically created for each phone call in the CRM - it's very convenient. After implementing the virtual PBX we have reduced costs and increased efficiency. Pros Our team carefully chose a telephony provider. Particular attention was paid to quality of service, speed of technical support, integration with other systems and automation of our business processes. All these requirements are met by UniTalk. Cons There is no German and Turkish language in user's personal account. The developers promised to add them soon. There are a lot of settings in the member's area and it is difficult to deal with them independently. I had to contact technical support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 4, 2023 Thank you for your feedback! MD Maria D. SMM Management Consulting ### "Feedback on the work of virtual telephony from Unitalk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 28, 2022 Pros It is very important for our business to stay in touch with customers. We are grateful to the company for the good quality of our telephony services. We have been using the services for a very long time, but every day we learn about new features - a very functional product. Cons Due to the great functionality, it is immediately difficult to understand where and what is located. We were helped by customer support, so we worked non-stop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 30, 2023 Thank you for your feedback! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.