--- title: "EService Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EService Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/26468/EService/" page_type: "product" language: "en" --- # EService Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) EService ## What is EService? EService is a cell phone based wireless job dispatch application for field service teams. EService allows for scheduling and instant dispatch of work orders from a web based control panel directly to cell phones (including iPhone, Android, Nokia, BlackBerry and Sonim). Features include mapping, invoicing, time tracking, reporting and MYOB, Quickbooks or Xero interfaces all for just $29.99 per field worker per month. ## What is EService used for? [Work Order](https://www.capterra.com/work-order-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price NZ$29.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EService?[Manage this product listing](https://www.g2.com/products/eservice/claim_requests/new?auto=true) ## EService Overview Updated August 2026 AI summary EService supports small and midsize businesses that coordinate field and office teams by offering tools for work order management, dispatch, scheduling, and real-time workforce monitoring. With features like GPS tracking, billing, payment collection in the field, and a customer contact database, EService is delivered as a cloud-based platform suitable for managing service appointments and team activities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EService 5.0 (1) VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price NZ$29.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (498) Value For Money 0.0 (0) Value For Money 4.5 (491) Customer Service 5.0 (1) Customer Service 4.7 (494) ## EService alternatives Highest Rated [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars ## FAQs about EService Overview ### What company size and specific industries is EService built for? EService is designed for small and midsize businesses that have multiple mobile staff members and at least one office-based employee. It fits service-oriented operations that need coordination between field workers and an internal office team, rather than large enterprise organizations or highly specialized industry segments. Features and Usability ### What are the key features of EService? EService offers GPS, monitoring, time tracking, and workforce management for field operations. It also includes scheduling, dispatch management, job management, and work order management for coordinating service tasks, plus billing and invoicing, payment collection in the field, customer database, contact database, and service history. Getting Started and Support ### What customer support options does EService offer? EService provides chat support for customer assistance. No reviewer feedback about support experience is available, so the support experience cannot be described beyond the listed channel. Users seeking help through chat should expect direct messaging for product questions and account-related issues. ## Features AI summary Based on 4,034 Field Service Management reviews Capterra reviewers point to these as the field service management features buyers care about most: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) EService includes other capabilities that reviewers also rate as important, including **Customer Database** (**66%**) and **Scheduling** (**61%**). Together, these features help businesses keep customer records organized, coordinate service appointments more efficiently, and give teams a clearer view of ongoing work. Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Dispatch Management Manage sending personnel and resources to a site as needed GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Job Management Manage and track all job information and associated tasks EService 13 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Dispatch Management: Manage sending personnel and resources to a site as needed - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Job Management: Manage and track all job information and associated tasks - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing Basic NZ$29.99 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Mike A. Owner ### "I Dig It review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 16, 2012 I recommended eservice to all people I know Pros This product has been so easy to use. I have been using eservice not long after it started and have helped it grow to what it is now. I am looking forward to seeing what else wil be comming in the future as it works so will with my accounting package XERO. Cons Like to be able to send email quotes. I know this is comming which is going to make eservice the one stop shop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.